While the experience itself was a great experience and the guy helping us was fantastic and super friendly, the issues came up after we left the store. We blindly trusted the guy at the store because he was so friendly. I went home and my phone was not ported correctly so I spent time on the phone with ATT customer service to properly port my phone- this took 30 minutes of my work time and it was quite annoying. Then, I found out the guy added Next Up to my phones when I specifically said I did not want it. I guess it was my fault for not reading my receipt when I was at the store even though I fully trusted the guy would do the right thing? Furthermore, the guy didn't tell me about a $70 activation fee until the end when every thing was done and I asked him about it when I saw it on the print out he showed me. By then it was too late and I just see it as a learning lesson. I am now having issues with trying to cancel Next Up with ATT customer service. I apparently have to wait a few weeks to cancel something I didn't opt in for in the first place? So weird. Very disappointed with my ATT experience. Please be careful and read everything and ask them about "hidden" fees because they were not up front with how much I am paying. 1 star for what I am dealing with right now. If everything was done correctly and I wasn't signed up for something I said no to, I would have given this experience a 5 star experience. read more

While you are there, they tell you what you want to hear to get your business. Once you leave, you realize they lied in your face. We specifically declined insurance on our almost 5 year old phones. We made it very clear that we did NOT want insurance on our phones, to which the rep agreed she wouldn't add it. She then tells us that she is "waiving our activation fee." Well she didnt.. Just received our first bill and guess what??? insurance was added to both phones, even though we explicitly declined and the activation fees are on there. Never again. read more

I was in this store two days ago. A lovely girl served me, explained everything in detail, and helped me. It was clear that she was invested in my problem and genuinely wanted to help. I regret that I don't remember her name, but she was wearing a headscarf. Very helpful. Thank you for your help! read more

Went yesterday with a major iPhone/at&t issue and the manager fixed it all for me. What a relief!

I want to give a big shout out and a big thank you to FATIMA for helping me get a phone, the fact that Fatima came in on her day off to help to me was unbelievable the level of customer service was outstanding, AT&T, you should PROMOTE this woman for going above and beyond. I would be definitely coming back to her only. What I love the most is that she didn't judge me based on my appearance or my skin color. Thank you again Fatima I appreciate! read more

AT&T Store - Mobile Phones Near Me - Irvine, California

Terrible service. No enough reps working on a Saturday right before a holiday. Came in on a Sunday, no acknowledgment from the reps working. Waited 10min and still nothing. So left to a diff location and set up my new phone plan there. This store needs better management that's goal is to win over every sale. read more

If I could give this 0 stars, I would. DO NOT GO HERE. My husband and I came in last month to upgrade a phone. Fast forward to this month and getting our first bill, it's $200 more! $200! They swindled us. I am on the phone now with AT&T customer service to fix everything and complain about the "sales rep". He needs to be fired immediately. SHAME ON HIM. Don't go here and don't trust anything anyone from this store says. AT&T is great, but this store has got to go. read more

Bad customer service very disappointed, service was declined and the guy claim he is the manager refused to give me his name read more

AT&T Store - Front of the store - Mobile Phones Near Me - Irvine, California

I visited the store 2 days ago and Hany helped me with a new ATT fiber internet account setup. Hany was extremely professional, knowledgeable, and Polite. He knew his stuff amazingly well - I was in & out within 10 minutes. I got ATT installed today and the entire experience has been outstanding! read more

I got the new iphone 13 with a trade in with my old iohpne with a 1000$ of its value. The new iphone i got had some glitches and stuff that i had to exchange it but the promotion was gone i came back to store and "Brandon" helped me alot to still keep that 1000$ and a lot more help and comments he gave me that was a big helthanx to Brandon If you want to get any service or buy anything from at&t located in spectrum just go to Brandon haha read more

My Son and I were in the store a few weeks ago and Esdras provided customer service that went beyond our expectations.

SAM & STEPHANIE Are absolutely without a doubt the worst people ever existed at AT&T Customer Service. I went to the store and stephanie said we will check your credit once and i saw the are 4 inquiries on my report and decided not to go with the service and believe me when i say she is rude as hell go there and find out yourselves. Now today 3/13/2023 @ 6:10 pm i went to the store because i have been getting weird emails that I already have the service and they will bill me and etc, I spoke with SAM and this guy i will have him fired within a month because i already filed a complaint with the BBB he is rude like no other i told him what stephanie did and he said i DONT CARE THIS IS ABOVE ME and i told him when you guys make a sale you guys do whatever it takes and now because no sale you don't care huh !!! And i told him about the email he said IDK i need a phone number i told him i did not get any numbers because i decided not to go with the service can i give you name address etc just to look it up he said again I DONT CARE ! PEOPLE I AM WARNING YOU DO YOURSELVES A FAVOR AND DO NOT GO TO THIS STORE THE OTHER STORE IS A COUPLE MILES AWAY I PROMISE YOU YOU WILL BE DISAPPOINTED. read more

AT&T Store - Mobile Phones Near Me - Irvine, California

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Avoid the sales associate Stephanie G as she uses deceptive, if not fraudulent, tactics, to add charges to your account. I purchased an iPhone and traded in my old phone. Although I explicitly told her I do NOT want the device protection plan, Stephanie added it to my account anyway resulting in an unauthorized $17 charge. I tried 4 times to speak to the store manager Sam, but they refused to speak to me. So if there's an issue no one at this store will help you. Reported this practice to AT&T central customer service and had the charges removed. But it took so much time and effort to reverse charges for a plan that I never asked for. See attached documentation. Save your time and energy by avoiding this store. read more

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Seeing these 1 star reviews is rather interesting since my experience was a very positive one. I came in to set up eSIM since I had just purchased an iPhone 14 Pro Max and the guy that helped me was pretty quick and even offered to help set up the phone after the sim conversation was done even though that part had nothing to do with AT&T. Very happy with the service I got. Only negative of the experience was that the store is very hidden away in the Spectrum so using the mall map is necessary. read more

This store has the worst manager in the business. Do not go here. Brandon the store manager just scammed me for a sale. He was tellling me even though my screen is cracked I would get a full $700 upgrade credit towards my phone. when I go to exchange it he tells me I won't get the full amount. Wow this guy is the biggest scum bag in ATT. Just because he says he can do something for you he's really just trying to boost sales. Do not come to this location I'm sure other people on here had to deal with this POS read more

Walked in and rep (Grant) was sitting down. Told him I wanted to upgrade he asked which phone. I told him which one. Not much conversation. Didn't ask anything about my plan or any questions about anything else I needed.He out the phone case I picked out in the bag and said he'd email my receipt. Once upgrade was done I asked him if he could transfer my stuff over. He said the phone comes with a cable and that I could do it at home because the wifi there is super slow. He said they don't get the transfer machines that cost thousands of dollars that corporate stores get. Okay, I understood and figured it was no big deal but then he just put the phone in the box. I asked him if he was going to activate it and set it all up. He then asked if I wasn't going to transfer the stuff when I got home and that if he set up the phone now the only way to transfer the stuff would be to reset the phone again. I told him it's fine to at least get the new phone working. I felt rushed. He didn't want to get my phone set up, I was never given any paperwork, he didn't give me a receipt, I had to ask twice for one. I then see him put my old sim card (at least 2 years old) in to the new phone. I ask him if I can't get a new sim card for my new phone. He then says that the sim card isn't a bid deal.. that it "just gives you service" He then put the new sim card in my phone and put it in the box. I felt like he wanted me to just leave already so he could go back to watching the basketball game on the TV. Not feeling 100% I sat down and took out the phone from the box and I started activating it on my own. When going through the activation I asked the rep which wifi I could connect to (when setting up the phone it said to connect to wifi). He then answered "Like I mentioned earlier I don't recommend our wifi". Keeping my cool I asked him, "okay so like I said which wifi CAN I connect to?". I got tired of his unwillingness to proactively help and I asked to speak to the manager. Anthony came out. He was helpful and resolved our issue. To make matters worse the rep never even activated the sim that was in the phone (so I would have had to come back or call customer service) and when I was going to put the case on my phone that the rep just put in the bag it wasn't even for the right phone. 5 starts for Anthony! He was awesome and I could tell he takes pride and cares. 0 stars for Grant who didn't even have his nametag on. I only know his name because of the receipt (which I had to ask for twice). To make matters worse I saw on the receipt and started getting emails the next day about attending mobile protection pack for $11.99 that I never asked for or was even told about. Grant needs to go back to training. read more

Had a great experience the other night wiht Brandon, the store manager. He's extremely knowledgable, and patient. My family and I came in to upgrade two of our phones, and Brandon worked with us throughout the entire process - from start to finish which was about 2 hours. He made sure all of our data transfered over to our new phones...which as you know can be a very scary experience especially because when not done correctly some of your data can be lost, forever. Thank you Brandon! read more

Yikes! Terrible service here and the employee actually sold me the wrong phone - not what I had asked for. Also the music that was playing in this AT&T store during my visit had multiple derogatory terms for women and African Americans - one of which in particular I prefer not to hear, and also would have preferred my children not to hear. I hope this isn't representative of AT&T stores at large. read more

Sam is the best!! I loved the service that was provided. Easy fast and reliable. Thank you !

Sam is amazing and very knowledgeable! Thanks for your assistance! I will definitely be coming back!

This is my go-to store, never have any issues. The employee Sam was such great help. He was super patient with me. The store is always well organized and clean. read more

WOW, UNBELIEVABLE!!!!! DO NOT go to this store. Went in and spoke with an employee named William, he tried to sell me insurance for my phone, I told him that I wasn't interested and left the store. The next morning I get a text message from AT&T telling me thank you for signing up for insurance. Went back to the store and spoke with the district manager Samantha, who was just as useless as William, she did nothing to help. If you want to save yourself the headache of a dishonest business do not go into this store. read more

After YEARS of being a Verizon customer and Android user, we made the switch to AT&T and took advantage of the BOGO iPhone deal! A BIG THANK YOU to Ricky who helped us and answered every question. He is extremely knowledgeable, helpful and patient. The process felt like an eternity, but Ricky delivered great customer service throughout our entire visit. Thanks! read more

It's hard to have a bad experience at a wireless provider's retail location. We go in knowing that long waiting times to be helped is expected and the service provided is never great. It's a mediocre experience that we're all accustomed to. So how did I have a poor experience? I had to explain the upgrade promotion and pull it up on the AT&T site since the manager was not aware. He told me there was no such promo. Once I provided the info I upgraded to Note 10 Plus. The phone connected and prior to signing the e-receipt I told the rep that I don't need any insurance on the device. He said no problem. When I was home I was reviewing the multiple AT&T emails verifying changes to my account. I noticed one email from AT&T welcoming me to Asurion which is their phone insurance program. I instantly thought "this grimy...." I contacted AT&T via chat and cancelled. It dawned on me that this happened to my wife and me a few years back. The kicker is it was from the same heavyset rep. I know they get kickbacks but signing someone up for an insurance program after clearly stating that it is not needed is shady business. The resolution was simple but the fact that this happened to me multiple times by the same rep is unacceptable. 11+ years with AT&T with less than a handful of times in their retail locations. All poor experiences. read more

Wow. Unbelievably bad service. Came in this morning (on a Sunday) to exchange a phone but was never able to do so. Upon entering the store, there was no greeting. No acknowledgment. Nothing. There was one young male employee who was helping another customer. Nobody else. After waiting for about 30 minutes and seeing no signs of the other customer leaving anytime soon, I left the store. It was like I was never there. Unbelievable rude. No thank you. read more

Officially over AT&T and currently shopping for a new phone plan. I came in looking to buy a new phone. They were out of both the iPhone8 and iPhoneX. The sales guy convinced me to still proceed with ordering the phone and having it shipped, before telling me I would have to bring it to the same exact store to have it activated. I live 2 hours away and was not intending to drive back up just for that. I asked him to cancel the order, but he said it was too late, and insinuated that it was my fault for validating the shipping address on the tablet. He couldn't remove the phone from my account and didn't even apologize for screwing me over. read more

I came in looking to upgrade my dads old iPhone and Ricardo helped us find the best phone for him that fit his needs and was the best value. He didn't try to sell us the most expensive model rather used his tech expertise to get my dad the one that fit his needs. He was so nice and informative that I decided to update my phone as well. He went above and beyond to give us the best service possible and provided us with all the deals he had to offer providing cases and discounts on our overall other services. I cannot recommend Ricardo enough. Out of all the other att stores I've been to and even places like Best Buy Ricardo provided the most professional and most informative service I've ever received. Ask for Ricardo for the best service. You won't be disappointed. read more

Walked in and one rep was assisting customers. Another rep came out and assisted another customer (continued transaction). Neither rep acknowledged us as we stood in there for 5 minutes. No hello, thanks for coming in or we'll be right with you. Nothing! Guess I'll take my business elsewhere. And it smells in this store. read more

horrible customer service!! manager is not any better. when we asked shat our new monthly cost would be, we got three different answers. when we were frustrated, we were told to leave the store and security would be called. do not go to this store!! read more

Was originally going to go to Apple but came across the AT&T store and received some awesome customer service and some great deals and promotions on the exact phone I was planning on getting from Apple. Really happy I ended up walking into this store much help from the reps at this store thanks again! read more

The worst experience. They need IT help to print out a receipt and their printer started printing from 2016 and expected me to sit down through it as long as it takes read more

Service here is just phenomenal!! Majority of AT&T store I just absolutely hate steeping into them but this store is on top of everything, again to the representative William for helping me as well as the manager Anthony! You guys are great! read more

Terrible service! The sales reps at this store are more interested in watching tv than helping customers. I was ready to spend $1100 to buy an iPhone 11 Pro but the sales rep gave me every excuse why she couldn't help me. Crazy! read more

Recently got 2 lines for myself and my wife. I would like to point out "Ricky" who helped us. he is VERY knowledgeable on the products, and was very patient as he answered my many questions. He answered each question immediately and with detail. BRAVO RICKY! read more

Had a great experience with Sam. Very honest. Would do business here again!!! Great customer service skills. If you were looking for an honest and trustworthy person to hook you up with cell phone service? ask for Sam enough said read more

staffs are unprofessional. Their technical knowledge is very basic, it seems they never had any work related training, they were hired because they know how to use their phone, customer service is terrible. Manager is very confused and rude. read more

We made a big, confusing move to AT&T from T- Mobile. We did it during a great promotion on the last day that it was offered. Our guy worked the promo and the numbers on 2 separate visits with us, and really made the move seamless and truly exceeded any expectations we had. He is personable, well- organized and the epitome of customer service. My husband and I both come from a sales management background, and we aren't easily blown over by our experiences out there in the world . But our guy really is such an asset. We will recommend him to others, and we will follow him like creepers wherever he goes haha... I never thought I would move to AT&T in all honesty. But because of him and his team, I feel great about my move. I should add that they even put Disney Channel on for our 2 toddlers on the big TV to keep them occupied during our visit. Both times. That was worth its weight in gol read more

My boyfriend and I had the most pleasant experience at this location today. An employee named Q helped us out and he was so wonderful and friendly. I will always come back to this store for future purchases read more