Store manager Paul Pallares lied about expired promotion promising us discounts and wouldn't even talk to us to resolve after we contacted At&t and saw that said discounts were not applied. Worse customer service EVER ! read more

Placed my upgrade online to pick up at this location, got there at 7:40pm the "manager" Paul said he couldn't help me with my upgrade because they are closing soon and it's Saturday. They were still people inside...Terrible customer service, I cancelled my order and called corporate. I'd rather get my phone from Fedex then waste my time driving at this location. read more

They never answer the phone. The person who greets you in the front seems to not want to greet anyone and will not allow to speak to a manager regardless of the situation. read more

Went in for some billing issues,Shon assisted me with great customer service & was very patient & helpful ,problem solved thanks bud! Greatly appreciated! read more

My husband Rick and I was helped by a fine gentlemen named Joseph which was extremely professional, expedient, knowledgeable, offered useful advice that assisted us in lowering our bill AND added another device! I'm a dedicated AT&T customer and also have 28 years customer service background, but I'm not always the easiest customer at times. Joseph handled everything like a Champ and definitely deserves KUDOS for doing a Stellar Job with us! The current Manager on duty that day was amazing as well. It's like even if there could be a "minor snag approaching", it was squashed and taken care of before I could even exhale! 10's. A+ 10's A+ 10's A+ 10's A+ Joseph Deserves A Promotion in My Book, if I was His Boss. read more

Not a fan. It was time to upgrade and we were not happy with Sprint. Been with them for the last 12 years so we decided to look around for other options. 1st impression was great. We thought we were getting the deal of a lifetime but later to find out we were not. All I wanted to do was change phone service. I already had AT&T Uverse but they were pushing to get us in the Direct TV deal. I had a bad experience with Direct TV in the past. However my experience with Uverse was always top of the line. The sales guy was nice but needs training. He over-promised and under delivered. I was advised by switching we would get all of these credits in the sum of $900 but only if we switched to Direct TV. I did the math and it made sense. However he told me we would get the NFL Ticket and guess what we didn't. Only to find out later when talking to Direct TV that the package "we chose" didn't include the deal. What? We didn't choose a package we went with your salesperson recommendation! After being on the phone with Direct TV they told me they would go ahead and let me add the NFL ticket under their promo but I would have to pay an additional $11 a month. OK just got ripped by this company again. Next we were not told that we would get a bill for a cell phones 1 week later. Damn we have not even had the phones long enough to put the password on them and already got a bill. Then the $900 in credit would be coming to us in 45 days, after speaking with AT& T they said it could be up to 6 months. Are you kidding me? You already got my money and my signature so I am stuck with you guys for 2 years. Already made up my mind to switch at the end of the deal. Misled all the way, too many details left out and don't tell me about not fine print hardly can read crap either. Train your people read more

five stars is specifically for Bobo's excellent customer service over the phone. He was super nice, patient, a very clear communicator, and I could tell he was going above and beyond to be as helpful as could be. I had a bunch of questions ranging from cancelling my internet service to turning in my phone and my phone insurance and the whole cancellation process to office hours and prices and he confidently knew the answers to all of those and gave me thorough advice. Good luck keeping him as a worker - I'm sure he's destined for bigger things with his level of skill and talent. read more

Meet Paul. This "manager" watched as I was given the runaround for a half hour trying to replace a phone I was sent and never received. I was told the manager was busy, yet I watched this 大脑的狗屎 do nothing the entire time. I finally confronted him at his desk and was rudely told he was busy. And they were unwilling to work to resolve an issue. read more

They really have no clue what they are doing. Your better off just doing the research online and buying your phone from att.com. their customer service is the worst their accessories are over priced and they dont want to help you unless your activating uverse this is by far one of the worst att stores Take my advice. Find another store read more

I should have read yelp before I went to replace my broken iPhone5 with an iPhone 6. Had I read these reviews I would have never been scammed at the Tyler ATT store. I was in a rush and they were about to close. So, I was lied into purchasing the "next" program...And I was scammed into adding on a bunch of accessories to my purchase. I was also told by Albert, the sales rep, that even though the sign says the phone was free, because your paying for it monthly on your plan, that it cost me out the door $150.00 in taxes and fees. Even though I asked repeatedly for what? He said thats what the taxes and fees were.. but he then proceeded to say, but we get some credit with that to add on some accessories for free...and so I should take them, because either way was going to be $150. I should tai advantage of the free accessories. The balance was actually $183.00 and because I was in a rush, and it was late, I paid for it, but I knew something was very very fishy. I called back the next day and asked a different associate what the cost was for taxes and fees, out the door for an upgrade to the Iphone6 on the next program, he said about $68 bucks. These guys are worse that used cars sale man, scamming people to make a few buck on commission, but getting a very bad reputation. I will never by my phone again from an ATT store! I may even switch carriers if ATT, as a few others posted they were going to do read more

You come in for 10 mins and no one says hi or welcome or anything .. they have you just sitting there with no it will be a moment !!! No nothing ! And I'm in customer service business so this visit sucked ! I finally spoke with a yesina and she didn't apologize about the wait read more

Horrible service and worse phone carrier dont do it!waited an hour to get helped only to be told to go to best buy! .its like the guy didnt want to helo us. I thought it was rude and unprofessional! So we ended up with a much better deal on phones with less the headache of going into AT&T. So thanks to your sales man, for suggesting another spot. read more

Lawrence helped me. walked in wanting to pay a bill. walked out with a handful of bags. It's like going shopping with my wife. WEW! That Lawrence! WHAT A GUY! read more

Be careful if you purchase a new phone from this location. They gave me a defective IPhone and charged a $55.00 restocking fee when I returned it the next day! Check your phone BEFORE you leave. 3 people couldn't fix the problem! I had to argue and fight for hours to get my money back. Awful customer service. Heavy on sales light on customer service. BEWARE!!! read more

BEWARE! I went in the store to purchase a new phone. The sales representative said I had "$150" in free rebates for being a platinum customer and asked if I would like to use them. I said sure. 30 days later I get the bill and it is a repayment plan. Get this they have a 14 day return policy. I have all the items unopened and the store won't return the accessories. This is such a SCAM!!!! I am starting a class action lawsuit. It is NOT ok to bait and switch customers. I am tempted to switch to Verizon over this issue. read more

This place is a joke. Either they dont know what they are doing or they just want me to pay more. Just go to the one inside the Tyler mall across the street. read more

Buyer beware. I ran over to AT&T to get a new line added to my wireless account. They asked about my current phone\internet\cable\alarm service. I told them I wasn't interested unless they could really save me some money. They compared what I had with their offers and presented some awesome savings. So in additional to adding a line and buying a new cellphone for my wireless account, I signed up for Direct TV and internet. While my orders were being written up, I was offered an iPhone Mini for $50 - SWEET DEAL! A little bit later, I was told that I could choose any $300 in accessories as well. Now I've seen offers for a Visa card for new accounts but this was awesome to be able to pick out any $300 worth of merchandise! So while they were still setting up my new orders, I looked around and chose a case and screen protector and a couple other items HOWEVER it seems they were not free! Why didn't anyone ever SAY they were going to FINANCE the $300 worth of stuff I had selected??? I would never have knowingly agreed to finance a phone case and screen protector and other stuff I didn't need for $50 a month for 6 months! It was past closing when they finally finished. If you've ever gone to buy a car and it took a long time and were just so exhausted you just wanted to hurry up and leave? Well that's what it felt like. And then not until way later do you discover all the "extras" you are being charged for. Now I do recall looking at my receipt and seeing "FINANCED", however I thought that amount represented the new cell phone NOT the false freebies which was virtually the same amount as the new financed phone. So again, buyer beware and examine every line item on the receipt and question EVERYTHING and avoid such a costly mistake. I think they prey on customers and are going to get your money one way or another. Case in point, a $45 restocking fee for each item returned! read more

Worst business experience of my life, and I'm 70 yrs. old! Took hours to set up an account only to find out the following day that we had been promised services they could/would not deliver. MISREPRESENTATION /lack of knowledge. For approximately 1yr. we have had to hassle/clarify billing, services, you name it. When you call to clarify their constant billing issues you spend a good part of your morning/evening trying to resolve the issue, speaking to 3-4 people before finally getting the manager. It's a bundled account, for gosh sake, and you get approximately 4 bills from them per month. It has been a nightmare. read more

WARNING- Do not go to this location. They lie and tell you things that are not true. When you go back they accuse you of being a liar, they discriminate you if you are white & the customer service is the worst I have ever experienced. You will get totally screwed. As a small business owner in Riverside I will make it my goal to let everyone know they should be shut down for their actions. read more

I ordered my phone online it said there where 4 in the store. My order said processing for hours so I called. I got the run around. I was told they didn't have the phone I ordered and paid for. They may or may night get one in a day or two. They can't order for me it is the luck of the truck! I found that Eastvale had one. They said they could transfer my pick up to that store. When I called Eastvale they had never been contacted. The Tyler store cancelled my order! Can't get a refund for 3-5 days! What a cluster. Stay away from tHis store! They call themself a corporate store! Worst customer service ever! Eastvale is they best! read more

In short, we were promised many things when we went to cancel our services and the rep Marqese and his manager Mike lied to us. Not a little but straight lies. DO NOT GO HERE! been back on 4 different occasions and still have to find time in my busy schedule to go in and try and hold them accountable for things they promised a couple months ago. read more

An hour of waiting, and still does not attend to me. 3 customer service men walking around the store there are 4 customers waiting to be tied up that's why I strive to give them a star read more

The entire company is incompetent. Not only this store. Was given different info from everyone I talked to corporately etc. then bought equipment and didn't work then told needed a rep to come by house and set up they did not show or call after 6 hours of waiting. Then made another appointment for today then did not show or call and now say April 2 I'd next appt. read more

(Highly recommend this store!! due to an outstanding employee Ashley hernandez)If we could give a million or more stars we would!! Ashley Hernandez did above and beyond for us. She is super personable, beyond nice,pleasent,knowledgeable, and gave us the best customer service we have EVER experienced..if you are looking to purchase a new phone or have a bill related issue please go to her!! Even a million stars isn't half way enough for the credit she deserves for her help and customer service. Thank you riverside(tyler) att&t for hiring such an amazing employee. We are definitely going to refer friends, family and anyone we know that is looking for a phone read more

24/10/2016 called the store to find out if they have i phone 7 in stock and the girl refused to provide information and kept us on hold for 45 minutes . called again from other fine got to the manager Paul in 3 min .. reported incident *** I was in the store and Sean was the guy attending us for a port in request on a boost no to out existing at&t account . we wanted a i phone 7 plus which was not in stock and had to order it to get it . agreed . Sean helped 10/25/2016 up to go through the process and since we went at 8.00 pm the store closes at 9.00 pm the request was not completed that ideally is meant to take few minutes . Melissa was following up and was suppose to get back once the approval was done . 10/26/2016 i called several times to check on status everytime was promised call back but never got one . 10/27/2016 i called in again spoke to Micheal informed me that the request was denied and they can place a request again . I would rate u guys 0 for the customer service u gave me .. Is this what you call customer service ???? i am surprised that not even one person was responsible enough or i would call customer centric at such a big corporate Store *****MAKES ME FEEL LIKE I RATHER NOT BE YOUR CUSTOMER ** Please mark useful if u experienced the same at this location 3502 Tyler St Riverside, CA 92503.. *** I RATHER WORK WITH SOMEONE WHO VALUE MY TIME & MY BUSINESS ** read more

This location is beautiful. Everyone was very friendly and my sales rep, Matt, was great! He was very patient, helpful and genuinely nice. He didn't pressure me into anything but definitely made suggestions that he thought I may be interested in. I went first thing in the morning and was helped immediately. Unlike the Sprint location across the street that takes 2+ hours no matter what time of day you go. Overall, good experience. I would definitely recommend this location. read more

The worst customer service! They didn't bother to help me they just wanted me to go to the mall to get my screen protector fixed even tho their salesman said you can come to to att store to get it fixed. The manager didn't help. Never coming back read more

I would say this was the worst service ever, but since we sat in the store for 20 min after being checked in, and being told someone would be returning from lunch soon to help us EVEN THO THERE WERE AT LEAST 3 EMPLOYESS WALKING AROUND WITH NO CUSTOMERS, we finally just got up and went to the Cajalco location. Much better, and much nicer. Horrible location = horrible "service" read more

Went in to upgrade phones, got "free" tablets only to find out that they scanned me and added phone lines to my account for those tablets. By the time I figured it out it was too late to cancel the lines. Beware! read more

CAUTION! EMPLOYEES LIE INCLUDING THE MANAGER!!!!! Short story: manager said I had to get TWO TABLETS THAT WERE FREE In order to get the new unlimited plan. I told him I didn't need them but he said it was the only way. Didn't believe him and didn't get them. Later find out from 611 customer service that there is no such thing and I wud have paid for the tablets on my monthly bill!!! Long story: the manager was the one the assisted me and all I wanted was too add direct tv and switch to the new unlimited plan. He told me in order to get that great deal I had to ADD TWO TABLETS! Not one tablet, TWO!!!! I told him I didn't want tablets and had no absolute use for them. He told me they were FREE and part of the deal and I had to take them. He said it was the only way for him to give me free installation on direct tv. I was very skeptical and just told him I didn't want them. He said well at least take the SIM cards of the tablets just in case I want to connect other tables to my plan and it's still Gona be the same cost. Why should I take anything I don't want??? I told him I had no use for tablets in the future and he said well just take sims and SHRED THEM. Seriously??? Clearly he was lying. He kept saying some bs that today was the last day and the he was getting some special discount from his regional manager and has to do it right now. I called him on his bluff and just said add the direct tv and I don't want the free tablets. he was very insistent on taking the "free tablets." After he did just as i requested and told me the plan wud actually be cheaper since I didn't take the tablets. NO SHIT MY PLAN WUD BE CHEAPER. THEY WERE NEVER FREE!!!! NEVER EVER GOING BACK TO THIS STORE. The only reason I knew he was lying is because I had previously spoken with someone on the phone about my plan. If anybody else wud have come in to this store uniformed the MANAGER would have taken complete advantage and added the supposed "free tablets." When I called customer service to make sure my plan was ok, the rep said she's actually heard other stores telling the same lie to other people!! The rep said an old lady called complaining about extra charges that included the tablets, and activation fee of the tablet of $40 dollars!!! These people are scums and will lie to meet their sales goals!! BEWARE!!!! read more

Was going to go into the store today and sign up for a new plan but on arrival I saw att workers protesting a fair wage and corporate greed in front of the store. For a company who obviously is successful it seemed weird to me that the employees felt so mistreated. Upon talking to some of them and hearing their issues I decided I do not want to give my business to a company like that. They apparently have been without a contract for almost a year and are being forced to work 10 hour days. Went across the street to the Sprint store. read more

This was by far the WORST customer service I have ever received from this AT&T store. Paul the store manager was the person who sold me my new update Internet service "U-verse"I was told and had it in writing that the installation fees would be waived. It took me 3 months to resolve this issue even when I confronted him he still denied that he sold me my new internet plan. I hope by posting this comment people will understand the lousy service they have at this location. 3790 Tyler ST Riverside CA. read more

AT&T Store - Mobile Phones Near Me - Riverside, California

This store makes me want to go back to Verizon because of their service. Manager Paul is unprofessional, and so is his team. They don't value your time or money, and treat you like a number rather than a human being. They don't do anything to solve your issues, don't realize that they represent AT&T as a company, and are very selfish and rude. Management needs to be fired. I could go on and on but my time is more valuable. read more

Went into the ATT with some questions. Andy and Jeannette were super helpful super nice and super efficient. Great job!!

I would give this zero stars!!! We went to the store to upgrade my husband's phone. The representative, Dominic, said he can get a free iPhone 5C or 5s if we purchased accessories for $199 or $299 respectively. He even calculated our monthly bill to be $111-$113 per month. We bought $199 worth of accessories and he began updating the phone and transferring all items from my husband's old iPhone to the 5c. After that, he had us sign a screen and stuck the paperwork in the bag. We trusted his word and when we got the bill, we were being charged $135 because the phone was set up as an installment plan. He said the phone was free if we bought accessories!! It was so conniving. We have been AT&T customers for a long time, but we will be switching! We will never forget the lies just so they can get commissions from accessories. I've read other reviews that say the same thing. What a rip off. Very disappointed with the company and the tactics they teach them. We tried to speak with customer service and said they have set up a time for the manager at Riverside AT&T to call us. He never did. We kept calling and the message says they are assisting other customers then we went to the store twice and said the manager was not there. read more

Ugh! I wish I got the associate's name who sold me a bill of goods. "Oh you get a free tablet with your new phone" "oh, you only have to pay an activation fee - that's all". BS! Of course there's a monthly usage charge and automatic insurance. I tried to cancel the tablet from my account and was informed I had a two year contract!?! WTH? Mr. Lying Liar Who Lies certainly never mentioned a two year contract! Now they want me to pay $110 to cancel my "FREE" tablet. I hate these people. read more

Worst AT&T store ever. I wouldn't recommend this store to my worst enemy. Absolutely no help at all. They obviously have no customer service. I work in retail and would never ever treat a customer the way I was treated! read more

Very deceptive sales. They told me one thing and had me sign another, so they are charging me full price for an iPhone (when I was eligible for an upgrade) and now they tell me "too bad, you should have read the contract". read more

These people don't care about Customer service. They made me feel like a dumb person. I just wanted an upgrade. That was all. I walked out empty. The manager got involved and did nothing but intimidated me. read more

Zero stars!! I had my DSL and home phone through AT&T for over 10 years. I always paid my bill on time and hardly complained to this company and in return got ridiculously high bills and bad service. Get Basic Talk for your home phone if you need one. My internet went down all the time. My home phone would go out every other week. Worst, by far, service I have ever received. read more