My experience with AT&T overall has been frustrating, but this West San Jose location was a pleasant surprise. The manager was very helpful, patient, and took the time to address my issues. It's clear that good customer service can make a big difference, and the manager here went above and beyond. I appreciate the help and professionalism from this store, even though my overall experience with the company has been disappointing. read more

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They stole my phone and my cc info. after handing it in for the trade in. An employee named William told me Curtis took my number off my account and took the trade in off. Then stole the phone. I talked to Antonio the manager who said they don't have access to my account, he is the only one who has access. Which means Antonio took my trade in off. Because this store never sent it to Att dept of trade collections. They keep them in the back of the store. Antonio the manager has been avoiding me. He might be in on it too. Do not trust this store. They are understaffed as well. Takes 40-99 mins to get help from any sales associate. They lie to their customers and are lazy. Antonio the manger is behind all of it. Plus his associate tells patrons she is the only one there, then someone closes the door to the back area which means there is another employee in the store. Then she goes to the back and Antonio comes out, eyes blood shot. I suspect he was stoned and eating. When you go in, no one is the front. They hide in the back and come out like they are annoyed by having to provide customer service. Antonio used my cc to purchase $600 worth of products from Walmart twice. The ip address was traced to his laptop. read more

Came at 5:30pm on a Friday. Posted sign says closes at 7pm. Zero staff in sight, doors are locked, no sign for breaks or lunches, lights turned off. This is crazy to me. read more

Antonio was helpful and explained the services to me in detail. He delivered excellent customer service and has a pleasant delivery. I recommend this store for all of your services. read more

Jack was super helpful and made the process of adding a new line super quick and seamless.

Ignorant and untrained customer service person. I needed to clone a new phone from the old one. This person told me that the new phone is locked and I need to go best buy to unlock it. At this point I knew that this guy is not trained and ignorant about his job. This guy has some hair on his chin and wearing a big diamond earring on his right ear. Shame on the person who hired him and the manager of this store. read more

This place is a scam, Upgraded my phone and i was told that ipad and watch is free. I fell for it/ It was not free. I am paying the full amount for ipad and watch . Now i am stuck with ipad and watch. Pls dont go here. read more

Terrible experience at this location! Manager tried to up-sale me on a iPad and watch when I went in to upgrade my phone. When I went back to return the items he literally yelled at me across the room "that i wouldn't save any money". Luckily one of the employees (Antonio) helped me return the items. I wasn't fully explained all the changes on my account and discounts were removed. It's upsetting that after being a customer for over 15 years I would get treated so poorly and be stuck with a higher bill when I was assured I would be paying the exact same amount I was paying monthly. read more

Worse management service. I guess anyone now a days could get a manager position. The guy was so rude and unprofessional. Always trying to sell you on stuff clearly he needs that commition. read more

I had such an exceptional customer satisfaction experience. Arnab resolved my problem quickly and politely. He knows his job too well he was welcoming very professional and great listener,I highly recommend this AT&T branch!! The store is neat and clean, the team who was with him was also support each other seems like they have gd work atmosphere. Thanks to the agent there called Arnab I learned that the quality of the deals they have, products exceeded my expectations, great customer service thank u Arnab read more

Last time i came in here location paid my wirless phone bills now this time i want to pay my wirless phone bills They didn't let me pay my wirless phone bills at this time they tell me go far 5 minuts aways frome their store omg i don't get it that why this store location just have some customers not a lot bad customer service in this store location here read more

Awful customer service everything about this AT&T is awful. They lie about what they're trying to sell you each month. Your billing payment is different and they never specify that when They're selling you a phone most of the workers there don't know what they're doing. In my opinion, they should all be fired and re-hire new AT&T experienced people every time I go in there I always have a horrible experience they should not be hiring kids to work at a phone store. The manager he's OK, but he needs to really sit down and talk with all of his little minions. He has working for him because they don't know anything and they don't know how to do their job right if I was anyone on here, I would not go to this AT&T. 0/10 read more

Ok so the thought of heading to AT&T store for any reason likely strikes fear into our hearts. . I am thrilled to say be brave and go forth. If Will is in the house he is an expert on product and services. We had a short wait and will resolved our issue within 10 minutes. We will have less fear next time and just go to the store. Thx Will read more

Sean was AWESOME... needed to special order something - went in - he greeted me right away - was so friendly, positive and helpful. Was able to take my order - no problem - no hassle He definitely provided a very surprising and positive experience with AT&T - not the same as the one in Cupertino on Main Street - where they're a bit standoffish and I didn't feel like they were helpful or cared at all. Glad I tried again with this different location - thank you Sean!! read more

This is the best store -- effective solved multiple problems that could not be solved online. Thanks a lot, particularly to Kaila. Highly recommended! read more

As soon as I walked into the store I knew it I was gonna have a bad experience, the guy who was working there was lay down in one the the sofas, he didn't look like he was working there, the didn't have any uniform, he didn't look presentable at all. While he was helping me a girl came to the store ( I think she was his girlfriend or something) after a couple minutes, he told me that he couldn't help that I have to come tomorrow because something happened to the system, he didn't explain something or try to look for a solution. The customer services in the store is trash. Don't work in customer service if you don't like to help people!! read more

Walked into AT&T needing help with my iPhone. Nicholas greeted us and was able to help me resolve my iPhone issue, help my sister set up her phone and he made sure all of our cell phone needs were taken care of before leaving the store. He provided great customer service and got us out of the store as quickly as possible. read more

Man I'm so disappointed. I preordered the new iPhone 13 and I had it delivered to my house and it arrived but it's the wrong one. The young lady took a while to order my phone and she was nice but apparently she didn't know what she was doing. I'm disappointed because I run a business and I asked specifically for the phone I needed to take photos and help organize my business for marketing and other reasons. I waited a month for the wrong phone. Wrong phone, wrong size and wrong color. I usually go to the AT&T in Mt. View and I tried it out at this location for the first time, and they messed up my order. I'm so so disappointed they made me wait forever for the wrong item. read more

walked in 45 min before closing. One guy was talking to some customers and nobody else is working here, nobody is picking up the phone, nobody is helping or even greeting with us waiting for over 10 mins. What a joke! read more

I spend 4 hours on the phone on and off trying to fix an issue with my phone data and kept getting sent off to different agents. Eventually I came to this store where Michael approached me while I was on a call with an agent who was not helpful and kept insisting I just go to the Apple Store and get a new phone. Michael B listened to the issue and immediately said, "I can help with that if you'd like" he made me feel like he was confident in knowing what to do, so I hung up on the phone agent. Within 15-20min he fixed my phones issues, and was so friendly and understanding. He is honestly the best agent with AT&T I have ever come in contact with. Thank you Michael B, you really brightened up my day as I was very stressed about this read more

STAY AWAY FROM THESE SCAMMERS. Me and my mom came in to upgrade my phone and the employee Parisa told us about a new promotion that you upgrade your phone and get a new IPhone for free. I asked her about 9-10 times to make sure what the catch was and she kept saying no catch at all you can sell it or keep it. I come to find out that I'm paying $30 a month because the phone is directly attached to a new line. She told us about 15 times that the final monthly payment will come out to 160 before tax and now it is 250 a month. Super shady behavior and me and my mom thought she was someone we could trust. DO NOT DO BUSINESS HERE, unless you like being lied to straight to your face repeatedly. read more

The store is really spacious with lots of lights and lots of options for phones but unfortunately the service is hit or miss. And 90% of the time that I go, the service sucks. I walk in and out and no one says anything to me or I have to flag someone down to get them to look something up. They usually average 5 employees at a time too, so its surprising. I guess things have improved slightly because someone greeted me when I walked in this morning and put my name on a list. But after looking at phones for awhile, I noticed that one of the people was just on a computer (i see this a lot, what are they doing? and is it that pressing?) and someone came back from break and went to help someone else (uh, whats the point of the list then?). Clearly the store if you want to look at phones and not have anyone ever talk to you. read more

AT&T store has the best ads, best setup of trying out their phones and other devices...However, the lines are always long. The way they have tried to write your name down and have call you when they are ready is ok, but it does not eliminate the fact they are always shorthanded. That said, I do love their devices and service they provide once I actually get a chance to talk to someone. read more

Kevin was excellent! Made sure to inform us of all options with no pressure. Which makes it so nice and easy to think thru the options and make the best choice for your situation. We took advantage of all The options afforded us. Including tablet for $50 and 20% off accessories! We usually have minor "family feuds" when it comes to wireless options due to the perceived pressure - this visit broke that pattern! Thanks, Kevin, for your superb customer service. read more

Came into ATT for problems with my email. I had been locked out for nearly 2 days. Alfredo was able to reset my password! He was professional, kind, patient, and extremely helpful!! Thank you Alfredo! You are amazing!! read more

I went to this store for my billing issue. They just tell me the issue that I already know and told me to go to another store to get help. I thought that all att store are the same because I'm the att customer. They don't want to help me to solve the problem. When I call the att customer service they told me that this store I went is a corporate store they should have the ability to solve my problem. The customer service said that if the corporate store could not fix than it will be no different than Authorize retail store. read more

AT&T Store - Mobile Phones Near Me - San Jose, California

I had new phone / one day old that stopped working . Ashley another girl helped to fix the problem on July 21 2022@ approx noonish. Very helpful and the entire process went really smooth. Very much appreciated read more

Was stopping by yesterday to switch from pre-paid to post-paid. Worst customer service with inpatient speaking ever! Whenever I had the questions and asked the staff seems inpatient and wouldn't like to listen and just go her way. I'll let go this kind of staff in my office. They have to have better training on not only technical thing but also the service side. read more

This store is always super helpful. Not because everyone is nice but because they work to solve your problem. JJ is my goto person here, but there have been just as helpful. The store can be busy at times, but go chill at Starbucks if there is a wait. There is also a panda express nearby. Parking is tight at times in front of the store but there is plenty of parking if needed. read more

AT&T Store - Bluetooth speakers - Mobile Phones Near Me - San Jose, California

at&t hands down sucks ! Would've given them a - start if possible . got WiFi for my sister this month , literally. The sales reps over the phone just want to make sales and make you want to get other services. The rep had said my credit was unknown and would have to put and I quote " $100 advanced payment and would not have to pay until April" I thought well that's a lot but since I'm not going to pay until April I guess it's fine. I let him process the transaction and said a technician won't be out until the following week. Had said I wanted MORNING and had my sister wait. The time was originally from 8-12 P.M ! The hours passed because they give you a 3 hour window and didn't receive a call until 2:55 P.M from MARK FROM AT&T ! He laughed when he said the time and said " ha we are running late , let me know if you're still interested " I should've called AT&T right Away to cancel the damn thing. But I was nice enough and let it slide. Now , that I look at my bill to see our usage and see that they had put MY $100 " advanced payment " for the technician to come out when the sales reps never mention anything regarding that ! He just wanted to make the sale and that's it. Very unprofessional!!! I'm angry for the un honesty and on top of that the internet isn't that great either . What a bummer !! Should've gone to COMCAST !!! I also called to see what they could do and the first support that answered " LOGAN " was a joke , he didn't help at all. I hung up and called again then " Sammie " answers and wanted to add another service to be able to remove the $100 that was charged for the technician. ALL ABOUT SALES HERE !!! I told her I didn't need to pay for anything until APRIL because that's what the guy had said . I then asked for the supervisor and said she would call back in 5-10 minutes it's past the 10 minutes and I guess her name is PEARL ? The worst customer service !! Choose Anything but AT&T . They just care about their SALES !!!! read more

AT&T Store - MARK FROM AT&T !!! Called at 2:55 !! Suppose to be there between 8-12P.M . Didn't get there until almost 4 P.M - Mobile Phones Near Me - San Jose, California

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Unless I'm getting a really good deal on a service or phone, I don't think I can ever give a cell phone store 5-stars. However, this AT&T was pretty nice. They have a TV screen that displays how many people are ahead of you which is cool, but my husband and I were third on the list, but we waited a good 20 minutes before we were called. That's totally fine and all, but why are there 3 greeters waiting for people to walk-in, when they could be helping out the people who are waiting? Strange. Nick helped us out and he was very knowledgeable with all of the wireless, data, and Direct TV plans. He helped us quickly with moving over my phone from another plan and getting my husband off of his plan with another cell phone company. My husband had to come back two days later to complete the transfer, which happened to be Black Friday, and he didn't have to wait at all, since Nick remembered him. I've had AT&T for over 10 years (even through Cingular) and I haven't had any issues! All in all, good experience at this location. We weren't there terribly long and workers were very nice and helpful. And my husband and I are now on the same cell phone plan, which is the next step in adult-ing, after getting married. =) read more

Horrible service in every way. First time... 3 HOURS there. Just to close the old account and start a new one. And still charged activation fees up the wazoo. Second time... completely ignored for first 20 minutes. Several employees walking around store, not asking if we need help with deer in the headlight looks plastered on their faces. So tell me why when I call AT&T to switch over my old # (which they told me I could in the store), they tell me I have to go into the STORE to get that done. So I go into the store.... and what does he say? "I have to call AT&T to get that done." And then they wouldn't even do it, the person on the phone said that they "just changed their policy, now you can't transfer a number when opening a new contract if it doesn't have the same area code as the area you are opening it in." AT&T, all of your stores and your cruddy service can SUCK IT!!!!!! Unless you want to hate your life, go with any other company but this one. read more

I went to this store to buy a Prepaid SIM card for my friend to use while visiting the USA. I bought the most expensive $75 Unlimited Plus plan (Unlimited talk and data). They mistakenly gave me the $75 tablet-only plan (no talk) instead. I did not realize it since data and text messages worked fine. Only after my friend has driven to southern California and tried to make a phone call did we realize that we had been given the wrong plan. That's when the nightmare started. I went back to the store to get them to change the plan. They said they can't do it in store, and gave me number to call. I went home and called the number. After attempts by the operator to avoid doing so, they finally caved and the operator made the change to the plan. THEN the operator tells me that I need to go BACK to the store to get them to apply credit to the account in order to activate the new plan. In other words, the operator de-activated the already active SIM card and left me hanging until the store could apply credit to the account. I rushed back to the store, and they tell me their system is down and there is nothing they can do and no idea when the system will be back up! AT&T - telecommunications provider - is not able to connect themselves to their own system! As my friend is relying on this SIM card for all his navigation needs, I had no choice but to double-pay out of pocket so as to restore service to the plan so he will not be stranded somewhere Los Angeles. read more

I have been an AT&T customer for more than 10 years and recently I got a new phone from this store. In all the years that I have been an AT&T customer, I have only replaced 2 phones and each time due to the phone getting old with a failing battery. Lately, I got a phone from this AT&T store where I requested a new phone. I went in with the expectation of signing another contract with a new phone for 2 years. Instead a sales personnel sold me a phone without contract by stating it was the better deal. The choices were: 1) $199 for the phone with 2 year contract. 2) $27 for 12 months with no contract. Initially I wanted the $199 deal but ultimately the sales rep convinced me that spending a bit more without the contract has its benefits. What he failed to mentioned was that for the $199 deal, I get to keep the phone. The other deal requires me to return the phone to AT&T after 12 months or I have the option to pay $27 for another 8 months to own the phone (essentially paying full price for the phone). When I saw the initial bill, $550+ was charged to AT&T. I mentioned this to the sales rep and he assured me that I'll still be paying $27 a month as mentioned and this was charged to AT&T not me. When the first AT&T bill came, I was shocked to noticed that I had to pay $27 for 20 months. This was inconsistent to what I was sold. I went back to the store and this time talked to another sales rep. They wouldn't change me to a 2 year contract because the 14-days grace period for returns are over and I have signed an agreement with them. I am currently pissed as I was blatantly duped by this sales rep with misleading information. I will find all avenues of complaints that I can find as I will not rest until I get this thing fixed. My final option that I dread is to drop AT&T as my carrier all together but in the mean time, I will halt payment and try to resolve this with the AT&T parent company. I believe due to the crappy nature of how commissions are made in these stores, some of these sales reps are dishonest and I believe some customers will not complain because of a signed agreement. I find that AT&T (the parent company) is also to blame as they always try to hide the full cost of these things from their customer and always have hidden costs behind all their services. By one pissed customer. read more

We took in an old, used phone to get a new SIM card for it and set it up on our family plan. Everything seemed to go okay, until we got our next month's bill. They signed us up for a "Mobile Insurance Premium" on this crappy old used phone for $6.99 a month. Makes me wonder how many people don't check their bill regularly and have had this charge on their account for months. Luckily I noticed it on the first bill and removed the "service", but good luck getting money back from AT&T for their errors. If you have done any business at this AT&T store, check your bill right now for a "Mobile Insurance Premium" charge. I'm sure we're not the only ones they pulled this scam on. read more

All I have to say is ask for Magne. This guy rocks! I've dealt with alot of customer service people and have been disappointed many times. I have never been disappointed shopping here. Whenever I go in he takes care of me. Absolutely wonderful personality and will go out of his way to help you. I've seen him do it with everyone. There was one girl that worked there that was clueless but from what I heard she doesn't work there anymore. Doesn't matter. Just ask for Magne. He will treat you like gold. Usually at cell phone places I feel pressured. Not here. No one tried to pressure me into buying anything I didn't want. read more

Really rude employees, no eye contact, talking to you like you should leave earlier. No goodbyes ,oh I seemed to expect too much from this store. Only nice and PROFESSIONAL when they say hello and asked you to check in to wait. read more

WORST CUSTOMER SERVICE EXPERIENCE EVER. Stephany was very rude and condescending. She made me and my family feel like idiots the way she talked down to us. We want to move 2 lines over to open a new account and she made this process very ridiculous. I gave her my passport with my social security number so she could verify my credit information and she refused to use it. Later on my brother asked her what else could be used to verify credit, and guess what she says....A PASSPORT. Wow. Then she lectured us for 5 minutes about how a passport could be used but there would be a short delay. Then she told us she would have to call the credit bureau and expressed it was a complex process of sorts...anyway, we were so disappointed and frankly annoyed that we went to another At&T store. I will not be back thanks to Stephany. I expected much more from a place we gave money to for 15 years. read more

I came here to transfer the ownership from my sister to me. It took the customer rep 3 FCKIN HOURS to do it!

Came here to do some research because I got my iPhone stolen. At the top of the morning, I got paired with Aleks, a sales consultant. And he tried to sell me, before he was to help me. That is the wrong frame of mind when dealing with someone who just lost their phone. He told me that "he would keep it real" and that if I were to purchase a cable package, that I'd be able to replace my phone for $199 with an extension on my 2 year contract. He pretty much told me that I needed to "spend more, blah, blah, the company isn't making money on me..." It didn't make sense to me, because I called AT&T yesterday. And they had a different story. So I firmly rejected that offer and once that was done and he pushed his business card on me. "Take my card, think about it." Uh, no thanks. I walked out without a phone, and for AT&T, I'm pretty sure that's not the point. read more