i was visiting from los angeles and came in because my phone had severe water damage…read more maui was amazing! he was very personable and professional. he listened to all my concerns and remembered the details of my requests. even though the store was busy and he worked quickly, he never made things feel rushed. he always took the time to explain things and make sure i was happy with what i was getting. i have been with t-mobile for more than 20 years and this is one of the best experiences i've had.

We arrived about less than 10 mins before 10 AM, my mom and I were the third to forth person in…read moreline waiting outside the store. The pink blankets are sooooooooo kyoote, no cap!!!! We got about FOUR here earlier this morning. THINK PINK

Such a nice and hardworking man! I was in and out of there in 30 minutes and my phone is good as…read morenew!

Had the party I needed when no one else did, also Christian based which is phenomenal to see,…read moreMelvin was the man

Make an appointment people! Don't walk in and get annoyed because there is a wait! We live in the…read morebusiest city in Santa Clarita, so don't be annoyed that there is a wait on a Saturday if you didn't make an appointment. That's your own fault. I made an appointment at the Valencia location on the same morning an hour before they opened and was seen within 5 minutes of walking in at 11:00 on their busiest day. If you don't make an appointment, expect a long wait. It's super easy and you have no one to blame but yourself if you don't. BTW we are Gen X and figured it out. So can you. They even text you if you need to wait a bit longer once you make the appointment and it's super easy. This is the 3rd upgrade in 5 years that we have made an appointment ON A SATURDAY, their busiest day; walked in, did what we needed to do and walked out super happy. Kelly was amazing. The store was filled with walk ins who didn't make appointments. She was calm, personable and efficient. She answered all our "dumb" questions that I'm sure she has heard 1000 times and not once did she make us feel stupid. Kelly was so knowledgeable and explained everything to us so we understood. She ever caught a glitch on my husband's account and fixed it right on the spot. She is great! When I have an opening at my company, I'll be coming to steal her from ATT, so you better give her a raise.

Kelly was amazing! She fixed the issue I had with my phone very quickly, and explained what the…read moreproblem was. I recommend requesting her if you need assistance with your phone.

There did not care about custumer one of worker just…read moretalked with custumer long long time after everything finished it was terrible experience just listening 40min they talked personal thing

Went in to get help with a virus in my Samsung and to buy an iphone. There was only one person…read moreworking. She was seated with a customer for nearly an hour. So I bought my new iphone at the Apple Store and changed my service to ATT, No one has all day to buy a phone.

If you have any issues with a cracked screen protector for your iPhone, this is the place to go…read more Super fast service, friendly, efficient, and great price point. If I have any more issues with a cracked screen protector, I will definitely go back to them in a heartbeat.

Well I purchased the $50 screen protector. Despite the price, I saw the 30 day warranty and thought…read moreit'd be worth the price. I the screen protector did get damaged after about 6 months of use. I went in to get it replaced and paid the $12.99 copay. After a a few days the replacement protector started to bubble. I worked it back down a few times, but bubbling got worse. Believing it was still under warranty I took it back in well before the 30 days. The clerk tried to work it back down, but was unsuccessful. I told him to replace it as I was leaving town for several months. He replaced it and advised me it was $12.99 copay. He confirmed that I just had it replaced, but replacement protectors are not covered under the 30 day warranty. This made no sense to me as I just paid the copay and now they are charging me again for their workmanship. Not a good value!

10000000/10 I could not recommend a better place to go. My canon g7x mark II camera broke in half…read moreand I thought she was dead. I was absolutely devastated, I don't know who I am without my camera. And of course the one time of year where I use her the most is during the spooky season, specifically starting in less than a week!! Alan can work MIRACLES. He fixed her and I still can't believe it. He's the greatest and most genuine guy. So ya if you have something that needs fixing or specifically your canon camera go to him!!!!!

BELIEVE THE REVIEWS! Shattered my iPhone 15 screen and…read moreYelped repair shops in my area. I was happy to see so many great reviews with SCV iRepair which was just across town. Called the number at 9am sharp on a Saturday morning and Alan answered the phone on the second ring. Although he had a limited schedule this particular Saturday, he didn't hesitate to accomodate me and quickly offered to meet me at his shop in 30 minutes. I drove over immediately. Upon meeting Alan face-to-face, I found him to be friendly, upbeat, professional and efficient. We chatted as he replaced my screen and I was on my way in under 10 minutes. Phone is now looking great and working perfectly again. So happy to happen across Alan as this level of customer service is truly rare these days AND his pricing was more than reasonable! Highly recommend!

First time coming into the Verizon store and spoke to Sabrina. She helped me more than I could have…read moreasked for. If you need anything from there ask for her.

Absolutely NO Customer Service! I drove 35 minutes to come to this store to purchase 4 phones in…read moreperson instead of doing it online and transfer my families service from TMobile to Verizon and when I walked in the store right now there were 2 Employees sitting on the stools and they barely lifted their heads gave a half smile and went right back to looking at their phones. We stood there and nothing happened. They just sat on their phones. I said Ok, im good. I'll go somewhere else and the girl laughed. I asked if she was the manager she said no so I asked her name. She said her name was Des. I said okay and we left. My boys were excited to get the newest phones but there is no way Im giving my money and signing up with a company that has zero customer service. I'll stay with T-Mobile they increased my bill a little bit but at least when I go into the store their employees actually say Hi and ask if there is anything they can help with. Definitely recommend some customer service training. This was an awful experience.

Carlos was extremely helpful. I was having a hard time figuring out how to use Apple Pay on my…read morephone, and he was very patient while assisting me. He also helped me apply the screen protector on my new iPhone 17. Carlos was friendly, professional, and provided excellent customer service. I truly appreciate his help.

Ordered a new iPhone 17pro online at 3pm on a Monday. Received an email that I will get a pick up…read moreemail in approx 2 hours. At 7:45pm I called the store several times to check the order before they closed. No one picked up the phone. Tuesday morning I called back no one answered again, I waited until noon, a man answered the phone didn't apologize just said the store was busy yesterday . He didn't take my name or number just put me on hold to "look" for my order. Not sure how he would do so without my information. After being on hold for over 25 Mins I hung up. Will cancel the order and just place one online. So much for trying to give a local store business.

The metro in canyon county is a joke! I have been calling for days no answer or they just hang up…read moreon me. I called this store and picked up my call rite away! I spoke to Robert and he was such a help and was super helpful! 5 stars for this location and 5 stars to Robert.

These guys are terrible ! I got my phone from another T-Mobile store which is being remodeled. So I…read morewent here to get my screensaver warranted. The guy at the this store told me that they don't warranty crack screensavers they only warranty the screensaver if it fall off. So I called the T-Mobile down the street in Stevenson Ranch and ask them about the warranty. They said come on down we will take care of it. So when I got there they look up my account found the warranty and fix it for no charge . The guy at this store was so lazy he didn't even take the time to look it up. The funny thing is there was no one else in the store! they had nothing else to do ! Now I now why the store was empty . Terrible Service !

I came in here recently during the Best Buy anniversary sale that was going on. I needed something…read morebut it was locked up below the product displays. I walked over to the cashier area, no one, there wasn't a greeter and no one that I could see on the floor until I saw someone walking through and flagged him down. He was able to get my item for me and rung me up front right away. Super friendly guy but didn't catch his name. Upon checkout I gave him my number, confirmed my info and he mentioned that he sent a digital receipt to my email (apparently they don't give out physical receipts anymore; they don't even have bags either). Now this is where things took a turn and I know it's not his fault however two accounts popped up under my name, I only have one. I confirmed my email via the checkout counter. When I got home the receipt was never sent to my email. Reached out to customer care and it was sent to an email I don't even have (hence the account name coming up twice). I then had to call customer care to fix the issue. So my concern is if two accounts come up in store can the cashier double verify which one is yours so this doesn't happen again?? Def a hassle since I added apple care to my purchase and needed proof incase something happened in the future.

This review is not about the store. It is about my attempt to simply renew my Webroot…read moresubscription. Despite hours trying to do it myself (locate the key), it clicked into Best Buy which took me to a bot followed by being transferred to an agent but only online. Hours later I still have not been able to renew the subscription. Never received any codes. Instructions are made in jargon. I've been a member of GEEK Squad since they started. No longer. There is no room for people: Only bots and faceless, voiceless agents which. If you've ever seen the skit from SNL about Spectrum, this is exactly what happens only without the faces of real people.