Negative Star Horrible Service I purchased a Iphone Xs and had to return to the store because the phone didn't work. I received horrible customer service. I requested assistance from the manager and manager replied he wasn't available to assist me that a store representative would assist me shortly. As a representative was freed I ask for his assistance and once again informed they would assist me shortly... 45 minutes later no assistance was given when I demanded help because it was late (past 9pm). A manager came out with an aggressive tone of voice asking what phone I needed. I ended up returning my phone and keeping my old one and to top it off They almost sent me home with a nonfiction phone as they forgot to reactivate my old phone. read more

Went there on Sunday because of a buy one get one IPhone 6 deal. There was a lot of employees when I came in so we didn't wait. Talked to one of them while I watched another playing Solitary on one of the computers. I told the guy we were with T-Mobile and if the price was right we would switch. He took a few minutes to run the numbers and came back with an amount that would be $80 more a month than what I am paying, granted part of that is the new phones, but still I could buy an IPhone 6 for what the increased amount would be in around 6 months if I just put that extra aside....and when the guy gave the number he didn't even try to negotiate a better cost. I guess they don't need another customer, must be why they have so many people just standing around since they have all that business right? I don't think so AT&T, train your staff to sell and not play card games. read more

I've been here on several occasions, even purchasing my last two iPhones here. My recent iPhone 8 purchase took longer then I had planned. Mostly due to lengthy sales pitches for their bundled plans, which I wasn't interested in. The manager, after seeing me there with my sales rep for sometime, figured she'd double the pressure by putting in her 2 cents worth...to no avail. They seem to have a hard time taking no for an answer, and I still walked away with only what I originally came in for, a new phone. read more

Went in because I was due a phone upgrade. The clerk told me I wasn't, store mgr told me I wasn't. Went home called AT&T and was told of course your eligible and have been for over a year. They are poorly trained and rude. read more

Horrible staff. They have been rude every time I go in to get help. I have heard them ask other customers to please give them good reviews.

Worst of the worst, horrible staff, unsatisfying customer service. Came in the store on Friday and all what I see two poorly trained employees struggling, having no clue how to help customers. I arrived at 3:30 and had to wait for 2 hours and a half to meet with an employee who showed no interest to solve my little tiny problem, 30 minutes later a manager showed up and that was a start for a shit show. Long story short, I will never do business at this location anymore and I advice this post readers not to do so either. Your awful behavior as an att&t representative made me cancel my services with att&t and switch my 3 lines to Verizon; they at least respect their customers, solve their issue, and have a bill that is the same every single month unlike att&t and their extra charge on bills. And YELP NEEDS to have a negative 5 stars as well, your store would rock it in a heart beat. read more

AT&T store and online customer service is nonexistent. Do not bundle services and purchase installment plans. Company will not let you pay off phone and unlock it. read more

This place has really bad customer service! Jonathan the manager is the most unprofessional person! He came out yelling at my dad saying he didn't own the store and all this other stuff when we questioned both of us not being able to go in at the same time since we have a family plan. He's very rude and from what I can see many other people have said the same. Not sure how he's still working there. Will file a corporate complaint as well. read more

This place has terrible customer service, and lack of knowledge! Went in to correct a mistake that they have continued to make on my phone plan, the manager pushes all his customers to his workers who don't know anything and continues to answer with "I do not know" They all stare at each other for answers that no of them have and don't want to do anything to figure out there mistake. The only helpful one there is Canon read more

If I could give this store 0 stars I would I got service from The Valencia store over a year ago I was promised some credits In return for a number of lines and a contract it has been over a year back and forth with the regional manager and the GM of the store and up to today I have not received anything. After a while my emails just got ignored. however I'm moving forward to corporate as I'm not going to stop until I get what I was I promised I have it on paper here are some of the emails just so you all be aware this store will promised you credits that will never be added to your account stay way from this store and maybe and stay away from att att unfortunately I'm stock with a two year contract and very long process I have to deal with. read more

Shout outs to Eugene, Robert and Dion! They were friendly, professional and willing to go the extra mile to help. Have issues with your phone or service? These guys will take care of you. read more

Great store, clean and organized! Staff is helpful! Manager went out of his way to drive to a different location to get me a new device that he didn't have in stock. read more

Eugene was very helpful, and made switching over from another carrier very easy. We even had some good laughs, in 2020!

Came to upgrade my phone today and was out within 30 minutes! I definitely recommend booking an appointment online to skip the wait. I had lots of questions not relating to my upgrade so shout out to Eugene for being so helpful! read more

I HATE shopping for phones and switching companies but after having nothing but horrible service with Sprint for 2 years I decided to go to this store and see what they could offer. We went on a Saturday first and the wait was over an hour so we left. I highly suggest making an appt online. I went back Tues morning and Eugene helped me. He listened to my concerns and told me what they could offer me. When it was still a little more than I could afford he took the time to look into a few other packages from AT&T and was able to get me into 5 iPhones and 2 iPad for less that I was paying at sprint. When I told him I needed to discuss it with my husband he never pressured me and gave me his number if I had questions. When I called him later to tell him I wanted to proceed he had everything ready when we got there. He helped set up all of the devices and was very friendly and knowledgeable. I will definitely go back to this store and ask for Eugene. read more

I had one of the best experiences I have ever had in an AT&T retail store at this very store! I was in from Nashville for work and I went in and worked with Claudia. She was polite, knowledgeable, and caring. She listened very well. She explained several products and services that I didn't even know about yet. I spoke with her manager, Alejandro, and he was also very pleasant. I told him to get her promoted!! They were both very amazing and I would recommend this store to anyone in the area, local or visiting. read more

AT&T Store - Mobile Phones Near Me - Valencia, California

Total lack of customer service and professionalism. The two reps barely made eye contact when adding us to the que, and then ignored us for over 10 minutes. Time to switch to Sprint. read more

Went in today to get the iPhone 12. I was helped by GG and he was awesome. Made it quick, transferred everything over from my old phone, and was just all around fantastic. Go visit him if you need help! read more

I came in very stressed and Erick was able to help me and open my account, he was very patient and met my needs. 10/10 highly recommended this store and location. read more

The worst customer service in the world you can wait three hours before anybody would even ask you if anything!

My phone completely died on me. I had no choice but to replace it. I walked into a nearly empty store. Two of the employees were serving 2 other customers. I walked up to a lady adding price labels onto a wall and asked her if I could sign in to which she replied, I'll be with you in a few minutes with an annoyed look on her face as if I was putting her out. I later learned that Brittney, the woman with the dirty look on her face, is the assistant manager. There was another woman in the store who appeared to be quite busy, I learned she was the manger, and I was impressed as Monday is her day off, and yet, there she was busily rushing to get things done for her store on a Monday. I finally had my name added to the queue, I was the first one on the list. After about a 5 minute wait, Eugene came over to assist me with purchasing a new phone, and he was wonderful. As we sat there working out all the details, people began to flood in, one after the other, until there were 9 people in the queue waiting to be helped. Eugene and another gentlemen were providing great customer service not only to the customers they were working with, myself included, but also to all the new customers walking in the door, adding their names to the queue and letting them know someone would be with them shortly. Sadly, the store seemed to be completely under staffed, as the waiting list was at least an hour long within 15 minutes of my arrival, with only 2 employees actually working and it being a week before Christmas. The other sad part was that Brittney, the assistant manager, hid in the back of the store. She did not bother to come out to help the 2 employees or the 9 customers waiting for service. This is NOT good customer service, and why as a manger, you don't see the needs of your store, your employees and your customers and run to their aid is unbelievable. If not for Eugene, I would never step foot in this store again. Great job Eugene and your fellow co-worker, (don't know his name), horrible job Brittney. Be a leader and lead by example... Put your customer FIRST. If I were AT&T Eugene would be the assistant manager and Brittney would be looking for a new job, where hopefully she doesn't work with customers. read more

Ok came in to check problems with down loading picture. 1 hr wait ok fine. Asked to be texted,sorry we don't offer this level of service ?Don't want to be negative but come on now do we have to redefine good service,technologies nice company policy sucks . read more

Thank you Corina for setting me up with my new plan!! I came in this AT&T with no idea what I was doing, but I was met with prompt service and a slew of options. Corina was kind enough to explain the different kind of plans they offer and the deals associated with each. Her help was greatly appreciated and I am officially back in the smartphone stratosphere! read more

If you want clerk service and be asked zero questions about what you have for TV, and everything ATT offers, please ask for DEYON! I did not receive a text as usual after a transaction in store so in that case I'm going on here and expressing my mediocre experience at the Valencia store on 2-19-19 around 11:45AM. Came in with my wife to upgrade her phone. Common, right? Said what I wanted, guy brought it out, went through the upgrade process, signed terms, paid, and that's it. Quick and easy right? Yes absolutely, but not for a company who promotes "Just okay is not okay" I'm their ad campaign.. there was a lot missed, and nothing hurts a business more than missed opportunity. Here's what Deyon missed: EVERYTHING. Not that a give a fuhck because I wasn't the one on the clock failing to do what my job description entitles, but I know ATT cares. I work for a company where I don't need TV or internet or phone service from ATT, and I already have ten lines on my account. Not much opportunity there, but I had my wife with me, who needed services and my parents down at Starbucks who move in to new home and need home services. All he needed to do was ask or just TRY to have a conversation.. My wife attempted to have a conversation with Deyon by pointing out his new shoes, because she works for Nike and holds launch events. She threw the question out there because it was awkwardly silent, and we both work in customer service. He said he got them early, that was it.. like woah bro you're cool that's a general release. And that was.. It! Awkward silence again. My wife recently started her own business and is looking to invest her time in it full time real soon. She is currently recruiting people in the area, but people who are passionate (Lol we would never hire Deyon). Point is, we need business lines apart from my personal account for the few employees we already have and planning to add! We've got quotes from Verizon, just wanted to hold off until we weigh all our options but clearly we're choosing Verizon. Fast forward, I paid for the iPhone, Deyon hands me receipt, slides phone down to me, and uhh.. I guess we're done here? No set up? Was I wasting your time? Walking to the door is now gone? I do have to say he did ask me if we wanted accessories, again great clerk lol I left so turned off that we went right across the street to apple and bought more phones, they actually offered trade ins, and bought myself an Apple Watch before we headed over to Verizon. I think there's plenty of places that need talent but there's people taking up those positions who lack effort. Maybe this doesn't reflect ATT as a company, but certainly this location and this "sales consultant". Please, just be better at what you do. There's always room for improvement. And if not, JCPenney's is hiring, or you could be a valet and park my Tesla next time. read more

Bad business practices. They charged my account for a phone i never received. In order to short their mistake i had to spend hours of my time at store since 611 agent couldnt helped. Avoid at all cost read more

Amazing customer service What a difference a location makes. After a horrific experience at another att store we were treated so well st this location by the manager Angie. We also were helped tremendously by the regional manager Mark. He went well beyond to help my daughter and made a huge difference in our view of ATT If you ever have any issues I highly recommend going to the Valencia Blvd location and working with Angie and Mark and his quality of customer service and compassion with what we had to deal with from the other store kept us as a customer with ATT. That's almost 10 phones Thank you Mark. I'll be back to see you Angie read more

Came to this location to upgrade my phone. Put my name on the waiting list and after 15 minutes of waiting one of the employees comes out to say that Jonathan the manager said they are closed and done taking customers one hour before their posted business hours. Really? Is this what you call customer service? At least offer to make an appointment for another day! Won't be back here and definitely considering AT&T as my phone service provider. Customer service during the pandemic has become a real problem with AT&T. read more

You'll regret coming to this store. Every single employee including the managers hate their job and you. You will get zero help here if it requires anything more than routine processes. Save yourself the headache and find another store. read more

A huge shout out to GG, Jonathan, and manager Angie. I asked them to retrieve a receipt from several years ago, under a different account number, with a phone that had already seen a trade-in, under my old business name that had already closed. AT&T corporate headquarters makes that data really hard to access, but they went above and beyond and were able to help me out. This was a lot of time and effort on their behalf. Thank you everybody for helping me! read more

AT&T has the worst customer Serviss ever! The people in the store are nice but when you call in because they messes up again on the bill they will just screw it up again. This happened with our phones, cable and internet and office phones and internet. Clearly this is how they run there business. When we left AT&T the gave us our refund than for 3 months we got a bill. Hours on the phone each time to tell us don't worry it is fine. Than 3 months later we were sent to collections by both AT&T and direct tv. We ended up paying double our last month with them. There reason Wes we lost our discount because we left. Maybe they should not have refunded us!!! I will never do business with them again!!! I would give minus 10 stars if I could!!! read more

I came in a couple of weeks ago to add my son onto my plan. Zach was extremely helpful and walked us through all of our options and explained everything in detail. Not only did he painlessly get my son added on my plan, he took a look at my plan and offered options for me to save more money. As a single mom on a limited budget, this meant the world to me. I can't say enough about the wonderful customer service I received! read more

Does this store close really close at 8pm on Saturdays and 6pm on Sundays? Most retail stores always kick customers out why not AT@T? I have went home and came back after store closing hours and have been let back in, are these employees not making enough commission or what? Pay these people so they can go home staff Managers!! read more

Dear AT&T, With the anticipation for the iPhone 5 being "the biggest thing to happen to the iphone since the iphone" you'd think that you would plan their shipments according to the hype. It might be wise to look at the projected numbers sold, plan a little better, and make sure that you have your merchandise in stores so that your customers are happy. I'm sure you're trying to build the hype even more... but having to wait 3 weeks to even order it online?? Give me a break. Keep in mind the iphone has been out for a few weeks now.. Sigh. Looks like the boyfriend cant get his bday present for a while.. :( Not a happy camper. On the plus side -- the staff was nice and tried to help. But couldn't do much. read more

After walking in on a Saturday morning without an appointment, we were happily greeted by a nice man named Tareek who put our name in the system. After about 30-40 of waiting, we were greeted by Eugene!! We were just there to look into upgrading our phones. He was super helpful and make us aware of all of the sales on iPhones and what kind of discounts AT&T was offering at the time. He walked us through everything and was so patient with our questions and helped us with switching over our information from the old phones to the new phones. It was a long visit but Eugene really made it so easy, he was super friendly and super helpful and even brought us bottles of water!! He really made this visit painless!!! Thanks Eugene!! read more

Very very low ratings! This is bullshit they charge me for returned phone and when i try to call the store nobody answers the phone!! Wth is wrong with this people? Is that what you call custumer service! read more

Do not cone to thus store. The employees don't know what they are doing. They give you incorrect information.

We went in with so many questions about our internet and phone service. GG was so so helpful in answering all our questions and explaining everything! He helped us lower our phone bill as well as get new phones (ours were 4 years old). He wasn't pushy and told us to take our time and did not try to up sell us on anything. Overall he was really really helpful. He really focused on getting us the best plan! read more

This store sucks. They promised me a $150 sign up fee with their digital alarm and never delivered. In addition, I was told my service was month to month and it was a 2 year contract. Now I am moving and have an early termination fee. Great way to lose a long time customer, AT&T. read more

Their customer service sucks. We were told one thing and get charged double. We got charged late fees for paying what he had agreed to pay now, the people working inside do not know how to do anything. Called a CSR and waited 45 min. on hold. This time around same thing and called back and they said just 99.50 and they would put notes. Never did! We had to pay 200 today. WORST SERVICE EVER read more

Worst cell service ever!!!unable to make call or receive in Santa Clarita. But they will sell you a private tower for another 150. So you can?? read more