They often don't answer the phone. The call(s) usually goes to voicemail. There's often a long wait for a call back and it's frustrating if there is an urgent request for service. read more

We have used Atlas Sprinklers for many years. They are an excellent company, reliable and competent. We had our sprinkler system damaged by a fallen tree recently and they came right out to fix it. We would definitely recommend them ! read more

Had an amazing experience with Eddie and the team from Atlas. The quote was great, fast, and when they came finished the work in 2 days, with a perfectly working system. Well beyond my expectations. Fully recommend. Their 33 years of experience really showed; there's no improvising here. I read all the other reviews and most of the not-5 stars have to do with communication, but that was not me experience at all. Eddie always got back to me right away. Fully recommend. read more

Completely disorganized. We have not used their services for over a year and have been getting billed for things we have never had done. In spite of multiple phone calls asking them to stop sending us false bills they continue to do so. read more

if there were lower than a one-star I would enter it. I believe they are no longer in business as several people came in early April to start up my system, told me a part was missing but left it at that. Two frantic months followed in which I called and emailed constantly getting NO response about either startup or repair. I have switched companies needless to say. I don't know what happened but it is sad: As of 2023 I was in my 25th year as a customer. Be forewarned!! read more

Just moved into a new home whose sprinkler service was installed by Atlas. When I called to have them come out to winterize the system they were friendly and on time, but I later came to realize broke one of the sprinkler heads in the lawn. When I emailed the owner, Eddie, asking if they could swing by and repair it he suddenly went radio silent. I've sent him 4 emails now since they came out in early November with no response. Shady contractor business practices it seems. Based on my experience you are better off going with someone with more accountability and someone that you can trust. In any event, definitely not using him for a major landscaping job we're doing this spring so his loss - it's a shame really that Eddie wouldn't be responsive to a new customer in order to get a much bigger job down the line. read more

These guys are not professional or responsive. Made me waste two days for appointments to open up the sprinkler for spring that they never bothered to show up for and wont return calls. Sounds like a recurring theme with them. Hard to believe they remain in business, assuming they even are. read more

Our small condo building looked everywhere for a company to install a sprinkler system. I came across Atlas as a google ad of all things, and decided to get a proposal from them. They returned my call right away, and the bid was completed and in my inbox in two days. Their price was the best that we found-- which only makes the excellent workmanship and attention to detail that much sweeter. The job finished on time, and they took time to teach me how to program the very user friendly irrigation system. A MUST use business! (: read more

We were aggressive about researching a company to install a new sprinkler system. We received four bids for the installation & service. We decided to accept the proposal from Atlas Enterprises. The contract offer was very reasonable compared to the three other bids. The company started work as specified in the contract & completed the work as stated in the contract. The main sprinkler control system unit was installed inside our garage and covered most of our 1/2 ac lot. The follow-up installation service with the company representative ran smoothly during which we were instructed how to use the sprinkler system. In addition to the installation, the company offers a Spring & Winter Service for $95 each that gives us the peace of mind knowing everything is working properly. The service includes but not limited to; testing the system functioning, inspection for water leaks, sprinkler heads operating, air in the lines removed during Spring service and water drained from the lines in the Winter. The sprinkler system work was done 6 years ago and we have never had a problem since that time. Our sprinkler system works flawlessly and provides a beautiful yard which is even more impressive when we Google Earth our address. The amazing dark green yard can be seen from miles above. The sprinkler system runs on a timer which prevents vapor loss & saves on water use. Atlas Enterprises also is staffed with employees who offer excellent customer service year-round. read more

The technician that Atlas sent to perform the work is a wonderful man. It was always the same gentleman every time, and I always appreciated his effort and conversation. The owner, however, and his attitude toward scheduling work and his customer service, generally, became unnecessarily disrespectful. This latest phone call was the last one I will place to Atlas. I just attempted to purge my system (in fact, the first time I turned it on) after the latest repair and I discovered the same problem zone was still flawed. So, I politely called and was met with immediate disrespect and he attempted to blame me for the flawed repair, almost accusing me of causing the problem. He refused to resend out his technician until my bill was paid, even after admitting he hadn't even yet sent me the bill from the last repair. He became personally offensive, and the exchange didn't end well...for either of us, I admit. But, I will never do business with him again. However, if that technician would like to drop off his personal card, I'd gladly provide him independent contracting work. I strongly discourage anyone from using this company. His convenient location in Alexandria is grossly overwhelmed by his total lack of commitment and respect to this former repeat customer. read more

This company is terrible. The owner Eddie Roca is so incredibly rude and dishonest. Stay away. Warning. We requested an estimate back in 2019 from Atlas to redirect our water for our irrigation system from the water main instead of house. And we asked for spring treatment. We hired them and they showed up without warning when my husband was gone and could not speak any English so they left - never touched our system at all - and never came back. We went with another company and then got bill for our estimate and we called and Eddie was horribly rude - accused us of not paying for service received. Then we finally agreed to rip up the charges and we get another bill this year! We called and again Eddie is extremely rude accusing us of stealing!!! This company and this owner need to be shut down immediately. Criminals. read more

I scheduled an appointment for the morning with Eddie ("president") and received a scheduling email that required confirmation. At noon on the date of the appointment I emailed, called, and left a voice message. I received no response. Two individuals showed up the next day, shrugged off the no-show, and said "we couldn't make it ". I told them to forget about it. read more

I had a poor experience with this company. I hired them to turn my sprinkler system on this spring and replace a few sprinkler heads. Two men show up and can't get my sprinklers on and blame it on a broken wire (even though it was clear the electricity was running to the control panel). The two men start digging around my yard to find the "broken wire" but fail. The wire was never broken. There was a fuse blown and it took me 5 minutes to figure it out after they left. They started to pack the truck up without telling me what happened so I asked them if they would replace my sprinkler heads. They just shrugged me off and left. I called the office twice and left messages asking them to call me back but they blew me off. There are too many landscaping companies in the area to even bother with Atlas. read more

Terrible customer service. Uncommunicative: don't call you back, no shoes for appointments, scheduling confusion, etc. The work they do is fine and the workers are polite and capable, but their front office needs much improvement. I can't afford to sit at home waiting for them to not show up and offer some excuse or another. read more

Atlas has the most reasonable prices. Ive check quite a few diffrent business and they came up the cheapest. My friends, family, and i all use atlas enterprise for our irrigation and landscaping needs . Their employee Rafael explains every detail that needs to be done and is very professional. I would give them 10 stars if i could. read more

Called this firm and received a quote for the small sod installation I wanted done. Received a quote and a commitment to do the job last Friday, weather permitting, and if not then Saturday. They were a no show and didn't respond to my voice messages inquiring when I might expect the crew on the day(s) they were to come. read more

I highly recommend this company for irrigation and landscaping. I've used their services since 2002 with the exception of a period when I went with a 'cheaper' company when I went overseas for a few years. Cheaper ended up costing me dearly when my system froze when it was not properly winterized. The owners are true professionals, and I have been able to trust them with keys to my house since 2002. Never an issue, and not so much as a footprint left behind when they used the control box in my basement. They have gone out of their way to keep me happy and I wish I had never considered a "cheaper" option. I have no interest in their company, and I do not get discounts for posting this review. I posted it because it is hard to find someone this trustworthy and I hope you have the same experience. read more

I'm not sure what company those other reviewers are talking about, but I've been dealing with Atlas Enterprises in Virginia for about 4 years and I'm finally fed up. The only reason I've dealt with them this long is because they are one of the cheapest irrigation companies in the area. However, because of their poor customer service, I won't be using their services any longer. First, most of the time when you call to schedule an appointment, there is no one there to answer the phone. When I finally did schedule a service, there were numerous times that they didn't show up. To make matters worst, they never followed up with me. They have never once offered me a discount for not showing up at the appointed date/time. After their recent, among several no-shows, I am finally done with Atlas Enterprises. Apparently, they don't value me as a customer. Maybe, they only treat their Maryland customers like that. They are absolutely the worst company that I have ever dealt with. I would not recommend this company to anyone. read more