[[HIGHLIGHT]]Don't ask your salesman to see the numbers unless you're ready for a fit of rage to come your way.[[ENDHIGHLIGHT]] I recently visited Audi of Denver to shop some of their electric and hybrid cars as I wanted to compare my options to what I was looking at over at BMW. [[HIGHLIGHT]]Shortly after walking in I run into one of the sales managers who pairs me up with Miles Anderson to help me look at some options.[[ENDHIGHLIGHT]] Initially, this went fine as I only test drove one car before we sat down to start discussing details. As I had gotten some lease figures from BMW earlier in the day, I was expecting to discuss numbers on some options of car but I couldn't have been more wrong. [[HIGHLIGHT]]Instead of being offered some lease figures on cars that I might have been interested in, Miles Anderson told me that he didn't want to get me any numbers since I wasn't going to acquire a car soon enough to require any figures.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Now this was confusing because I'm not sure how I can comparison shop cars if I'm not given any numbers.[[ENDHIGHLIGHT]] So, I ask if I can see the numbers to which Miles Anderson told me that "I can get you the numbers if that would help you but I don't really want to get you the numbers". Now, I'm not sure if this is some odd sales tactic to get me to buy a car on his timeline, but I wasn't biting. [[HIGHLIGHT]]At this point Miles Anderson is getting quite irate, which is not good practice if you plan on selling a car to someone.[[ENDHIGHLIGHT]] So, I just ask him flat out if he can show me any numbers for any of the cars I'm interested. Miles Anderson predictably says that he doesn't want to and he's confused as to why I'm asking. Now I'm annoyed at this point so I pull out the lease sheet from BMW and ask Miles Anderson if there is any possible way that he can print out a single page lease sheet like the one I'm presenting to him from BMW. [[HIGHLIGHT]]Miles Anderson then yells in my face that "I will not be talked to like this and we're done here" and he walks away.[[ENDHIGHLIGHT]] This is quite odd behavior but I guess it's standard practice at this dealership as he hid in the managers office as I walked out. Now, I'm still not sure what is so hard about get me the lease numbers on a car and why Miles Anderson made it such a big deal but what I am sure of is that I'll certainly never buy a car from a McDonald dealership. It is disgusting that they employ a salesman like Miles Anderson as his treatment of customers is dishonest and unprofessional. There have been too many bad experiences with McDonald and I ask anyone reading this to scroll down to both reviews left by Steven P. as they further describe the dishonest and unethical culture that exists at this family's dealerships. As a last little note for Miles Anderson, thank you for making the decision to go with BMW incredibly easy! read more

This review is for Audi Finance. If I could give them zero stars, I would. Avoid this dealership. I want to sell the car I bought from Audi Denver, but am unable to do so 2.5 months after purchasing it. Here is what is going on. My old car died this Summer while I was visiting Denver, and I bought a car from the Audi dealership in Littleton. On the drive home, I decided to sell the car (it wasn't exactly what I wanted but it got me home to California), but I am still unable to do so. For a month after I got home, the finance company Audi contracted my deal with still hadn't processed the transaction, and had no record of my account. I called the dealership, left messages with various people in the finance department, and when I finally got through to a person, they were unsure which finance company they had contracted my deal with! What?? ...and was told to just wait for a letter in the mail. What?? I got the letter a week later, and paid the car off. But wait, where is the title? The dealership has given me the run-around for weeks about this, and it's still going on- unresolved!! I understand that legally, dealerships are given 45 days from the date of purchase to have completed the vehicle titling process. I asked the finance guy at Audi when the title was delivered to DMV, and he basically lied and said it was sent, but had no tracking number, nor a receipt of it having been sent. I called the DMV, and they had no record of a title. I paid off this car on Sept. 15 in full. The finance company said they couldn't print a lien release without the title, but I got one in the mail today. When I called the dealership today, they said they still don't have the title. The title clerk I spoke with, Brooke Bailey, sounds young and inexperienced, and laughed off my concerns. I told her I want to sell this car, have wanted to sell this car for over 2 months, and her response was casual and non-commital. The title has to be sent through the Colorado DMV, and they said they get over 500 documents a day, and are backlogged. It will probably be several more weeks, and I couldn't be more frustrated. The Finance company got their money, but I can't get my title. I haven't felt this awful about buying a car in my entire life. I feel totally disrespected. How can you "make" a business act professionally? I will also add, that the car came with only 1 key, and a second key costs over $600.00, which I paid, and was offered no compensation. The dealer responded, "was a 2nd key promised?" There were no wiper blades on the car, front or back. Such an enormous disappointment all around. Terrible!! Avoid!! I will update this review with how the dealership resolved my issues. read more

We have had our Audis serviced several times at Audi Denver and do not have a single complaint. Ok maybe they could have a loaner more available. Otherwise the scheduling was easy and we are always in and out within their specified time frame. Joshua took care of us this time and was great as they all are in our experience. Very professional. D. O'Malley read more

One of the worst service experiences I've had with any car. This is the first really nice car I've owned, and until now it's been a pleasure. If this is the elitist, poorly communicated, heel-dragging service that Audi Denver now offers, my joy ride is over. I'll get back in my lane. The facts: Friday morning. Steering goes out. I pay to get it towed there, as Audi Care won't cover it. Phone call early afternoon from service tech James, promising a diagnosis either later that day or as a high priority on Saturday. Friday afternoon. Nothing. Saturday. Nothing. Monday. I call. "James isn't in today." "OK, did my car get diagnosed?" "Nothing in our computer." "That's not good. Can anything be done today so I can plan my week?" "You could always come pick up your car and take it somewhere else." "The steering is out." "Oh." Tuesday. Diagnosis gets done, I approve recommended services. James: "We'll get the part in today or tomorrow." Wednesday. Nothing. Thursday. I call. James: "Sorry, the part still isn't in, maybe this afternoon." "You don't know?" "No." "Fine, but please update me tomorrow no matter what so I can plan ahead." "Sure, you'll have it back for the weekend." Friday. Nothing. Saturday morning. I call: "I just want to know how to plan my weekend." "James will call you back in a few minutes." Two and a half hours later, I call again. James: "Hey, I just got back from lunch. I'll talk to the mechanic now." I wait. James: "Not sure what's going on. Looks like he did part of the repairs, but now he's gone. Nothing in our computer. Won't be done until Monday at the earliest. Someone will call you Monday while I'm out." Monday. Nothing. Tuesday morning first thing I am notified my car is ready. Obviously it was ready the day before, but nobody covered for James as promised. I get my car back end of day. Thursday I go to look at the engine and they've broken my hood. I call. James: "Nothing in the computer about that. I'll talk to the mechanic." And that's where we stand. Think they'll man up and fix what they broke? Looking now at all the bad reviews for Audi Denver Service, I'm doubtful. read more

Purchased a 2018 Q5 last August and I recently moved to Denver and needed to take my car in for an oil change and the 40k miles service. I was paired with Bill as my service advisor and he was very helpful answering all the questions I had. I'm a college student so I wasn't looking to spend more than $700 on the whole service. I was told that my AudiCare will cover the oil change and the whole service as well, so I was ecstatic to hear that! Another service guy told me I needed new tires and showed me an invoice for $642 for two new tires and install; that wasn't even including the $350 alignment. I don't understand why I didn't have the option to choose a cheaper tire either. I emailed Bill about price matching and haven't heard anything back. I dropped my car off at 11am on a Wednesday and was told that my car would be ready by 4pm. I got a call around 3:30 saying that they would need to keep my car overnight... sigh. So I got a loaner car because I had things to do the next day. When I went in to pick up the loaner car, Bill said my car should be ready by noon the next day and I should receive a call. The next day comes and it's a little after 12, so I call the dealership and was told Bill would call me back in a few minutes. An hour later I get a call saying my car won't be ready for a few hours because they are "putting on the tires". Something that could've been done yesterday. I get the text my car is ready just in time for rush hour. Yay! Also looking at my bill, Audi charges an absurd amount for their alignment as well as their "Lane Departure Warning Alignment" which MY CAR DOES NOT HAVE LDW!! But they told me that even with the regular Audi Pre-sense that only brakes for you and does not turn the wheels, they have to do the LDW alignment which, to me as a consumer, makes no sense. Overall Bill was very helpful and the service was fine at the end of the day, it's just stupid charges and fees and lack of communication that comes with owning an Audi and dealing with Audi Service Centers. read more

This is for the service department, specifically. Yesterday, I was scheduled to wait for my car during a 75K maintainence visit in the afternoon. Even though they knew it's a 5-hour service, that wouldn't be done. They found issues that I was quoted a crazy high price for, so I immediately asked to hold off on any work, so I could pick up the car. No answer after two messages. When I drove out there this morning, right at open, to pick it up, they told me they already started the service. 1.5hrs drive time wasted there when they could have called. The communication's so bad I canceled my Audi Care, and am paying more for the already-inflated routine service, so I can take my car elsewhere in the future. The sales dept may be fine. Just avoid servicing your vehicle here. read more

I just wanted to give a personal shout-out to Matt Daniels who helped me purchase my Audi TT today from my lease this afternoon. The dealer was very busy, but Matt managed to find the time to process my paperwork between other clients (be warned, it's the same amount of paperwork as buying a car from new!). Everything was easy and straightforward, but the dealer could have easily told me to come back another time, but they didn't. I liked the service at this dealer when I first leased my car, and I'm just as impressed when it came to how they helped me when I wanted to convert it into a purchase. They really helped me out, even though they got no commission from the deal. That is truly good service, thank you Matt, and the team. read more

I have never received worse service from a car dealership. I made an appointment over a week ago for a simple oil change and to replace a rear brake light that is difficult to access. When I showed up and asked how long it would take, I was told it would take at least 4 hours. To do an oil change and replace a light bulb???!!!! When I told them I had kids at home due to the snow, they said they couldn't do anything because they had 3 cars before me. Wait- then why did I make a reservation a week ago? I was suddenly reminded of the Seinfeld episode and the car reservation. They have all these service people waling around doing nothing, but no actual mechanics doing anything, so you pay double what it would cost anywhere else only to pay for the salary of these "service agents" who don't actually do anything. I took my keys and drove home. I'll get this done elsewhere for had the cost and triple the customer appreciation. And to think I bought my car there. I will not make that mistake again. read more

I had a great experience with Chris Pepper. He was respectful of my time, efficient and professional. He took the time to ensure the car I picked was meeting all of my needs, showed me all the features and made sure I was happy before driving off the lot. Would definitely recommend him for anyone looking to get a new ride from Audi Denver. read more

I went into this dealership last week, and had the worst car dealership experience ever. I had inquired on a R8 that I had seen on-line, and Enrico Burrows called me to speak about the car. The way he described it, made me literally jump in my car and head right over there. During our call, I made it clear that I despised car salesman nonsense, and Burrows, who claimed to be a sales manager (I looked, they have about 10 people who call themselves sales managers...) and assured me that he would take care of me personally, so that I could avoid all of the sales nonsense. When I arrived, at the exact time I said that I would, he greeted me with a young salesperson, who is so new that he isn't even on their web site... I tried to let that disrespect go, at least long enough to test drive the car, but the kid that was helping me had to go back and forth to Burrows maybe 20 times, to ask him even the simplest question. I fell in love with the car, but unfortunately, by then, I was so incensed by this "little" sales manager's disrespect, I decided I would buy it, but only under the strictest of "my terms". When they did not go with my conditions, I simply got up and left, and they lost a client who has an out-building full of front-line cars. And who would have regularly purchased an R8 every few years at least. This place is pretty, and very contemporary, but they run it like a note lot down on Colfax. That is unfortunate, because I wanted that car. Oh well they motivated me to go with a McLaren GT instead. This place is a joke, don't waste your time. If they can't handle the sales process, (and I have heard it is true) imagine how bad the service will be if they do their little salesman dance and talk you into buying a car from them. I wouldn't let them wash one of my cars. They are pathetic. UPDATE. I just received a text from Burrows. He asked me to take down my accurate review. Not because it wasn't accurate, but because they had "made the car ready" for me to see. See what I mean... Terrible place. He also made a false negative comment about my credit, that my attorney is currently looking into. SECOND UPDATE. Steve Powers, who identified himself as the GM, just texted me on my private number, and told me he was having his attorney contact me tomorrow. He demanded that I not contact anyone at his dealership. I had not contacted anyone, ever. They contacted me originally, and today, and now Powers has stepped in it. My attorney and I are looking forward to this... They are now revealing how pathetic they are, as a business. THIRD UPDATE: I just heard from Patrick Hutchinson, who has identified himself as their in-house counsel, and and CFO. It did not go well for him... This is laughable, as I have still never contacted them. They have continued to harass me, because I was treated unprofessionally, then I placed a review (Actually dozens elsewhere, with the help of six of my interns) on this forum, and they got their feelings hurt. My attorney, and the local police, and The Colorado Auto Dealers Association are looking into this issue now. I guess that they have never heard of the criminal and civil statues on harassment. I will properly educate them. Don't shop here! read more

Mike is the service department is great. Engaged and responsive to my questions and concerns. Quick service and all issues were fixed. Take your Audi here before going anywhere else. read more

Buyer beware...car was advertised online. I called and spoke with a sales person and asked if the car was still available before I drove down. She confirmed that it was so I drove 40 minutes there and asked for her (Brooklyn). Upon arriving she tells me that the car was sold as she couldn't find it and realized it was sold, but if I was interested in looking at a few other cars that are similar. BAIT AND SWITCH! I asked her to see the paperwork from that sale so I could see the date...of course she goes into an office and comes back with a one line handwritten log that said this car was sold...I want my time back and will submit a complaint with the state. Complete BS at this dealership to be able to do this. Look at making your purchase somewhere more reputable. read more

I wanted to pass on a PERFECT 5-STAR experience with my new 2024 Audi Q8 etron purchase experience. I had been looking around and called and emailed a few local dealers, and I received a range of non-responsive dealerships, to "not able to actually give you the advertised price on our website". Well ... Audi Denver to the rescue. I simply called in, and Sales "PROFESSIONAL" Miles Malsam answered the phone. I told him what I wanted, he went to work and in a few calls and texts got the car and pricing nailed down exactly as he promised. Having the right person is key to it all and Miles was honest, quick, efficient and professional. I went over a few days later to pick up my new SUV and do the paperwork and everyone at the dealership was A+!!! It's actually a nice dealership, and it was busy ... I guess Everyone in Denver wanted an Audi that day. They also had good inventory, service had to help with one little item and they were quick and perfect as well. Long Story short, the dealership provided a terrific experience, the people were great, quick, honest, and to the penny "as promised". And mostly, a good Sales Professional can make life soooo much easier when buying a car, and Miles Malsam is a nice, experienced, PRO - I'd ask for him! Thanks Team! *Since purchase date, I love the Q8, and they have followed up to ensure I'm happy. A++, 5 STAR! read more

Bought a 2013 A6 3.0T haven't driven the car 3000 miles and its broken down. Water Pump / Thermostat. This is exactly why I bought this car from an Audi DEALER, to not have this happen! Sales guy wont return my call! EXTREEMELY DISAPOINTED. read more

Karson Johnston is the best salesman ever. He gave me the greatest experience. Super helpful,very funny, and sold me an amazing car. Helped me get the best deal and educated me on everything. Will be going back to him from now on and recommending him to everyone I know. read more

Good luck getting someone to call you back. I have tried to buy a car twice, and no one responds after the first call. They can't seem to commit/ don't know their own models. It's probably for the best. Another customer told me the service department is a nightmare. I really loved my old Audi, but will never buy another. If you can't drive your car because they can't get your car fixed for a month, why have the car? read more

Found an incoming Audi Q3 Turbo blue coming to this dealership. I paid the e-deposit yesterday. But the first thing they did was asked me to cancel my deposit and more than double it! I will not deal with shady people like this. I would give them zero stars. Not going to deal with untrustworthy people. I asked them to do a dealer trade to another Audi, but they won't, so not only will I NOT buy this car. I will NOT BUY AN AUDI. If you're looking for an Audi in Colorado, try Audi Flatirons read more

RANDAL WHITLOCK IS TERRIBLE. In fact this entire dealership is untrustworthy and deceptive. DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE. Here is exactly what happened. I took my car in for a check engine light. It stayed with the service department for about a week. When I dropped the car off, it was in perfect condition (besides the motor). But when it was done and I had picked it up, there was a crack in the windshield on the passenger side at the bottom of the window. Now, it's hard to notice a 4 in crack from the driver seat immediately. Because of this, the service department and Randal Whitlock in specific said "the car sat in the parking lot for 2 minutes, that's plenty of time to notice a crack" hahaha what a joke. This man will do and say anything to not be responsible. So, if you want very shotty service work and to receive a brand new crack in your windshield that Audi refuses to replace or fix, then this is the dealership to go to :) To the GM and Owner of Macdonald Audi Denver: Your entire dealership lacks honor and intelligence throughout 90% of all your employees. This dealership would have to be at the top of the worst dealers in CO, right below The Sharpest Rides. You should be embarrassed. Owning an Audi is supposed to be a luxurious experience, in the car and in service. The customer service Audi owners expect is of much more quality than your dealership offers. You might as well be a Subaru or Mitsubishi dealership. read more

Recently I brought my 2017 AUDI A7 in to AUDI Denver for routine service. I mentioned that the bulb on the rear marker light was out and asked them to replace the bulb. The bill was 142.54 labor and 25.68 for the part (Total 168.22 +tax). Shame on me, I didn't revue the bill as I was in a hurry. It went out again a few months later (a few days ago). I learned how to replace it on You Tube, bought two bulbs at the parts store for $9.00 and replaced it is less than 5 minutes using a credit card as a tool. Admittedly I did not ask how much the job would be, however to charge that much when they already had the car in for service is indeed excessive. Needless to say, I am never returning to Audi Denver for service. read more

I emailed to inquire about the new RS6 Avant. Was told yes, we can order one for you and we are doing them at MSRP. Then was told oh but you have to get our ceramic coating. At a cost of 5 grand. I had my 911 done last year for $750. So make no mistake, even thought they tell you one thing, "no mark up"; they are being disingenuous and still trying to trick you. They are charging a 4k mark-up and trying to trick people. Ridiculous. read more

Not happy with this place. Got car in at 10:00 on a wednesday. Not a friday It has taken all day . They shouldn't over book the number of cars they have. Also some of the things they have suggested is like over $6000. I think they just want to rip you off. Not going back and I think we are done with Audis. read more

I couldn't be more impressed with my latest car buying experience at Audi Denver (Littleton). I was on the fence about purchasing a new EV. I had appointments at other dealerships throughout the car buying process. I found Audi to be the diamond star experience. I give major kudos to a few folks that made it a joy to get my second Audi. Lauren Neumann for starters made the effort to stay in touch constantly and understand my wants and fit me for the right vehicle. Decided to come in without an appointment and missed her but got matched with Rosa. She was very patient and accommodating to everything my husband and I wanted out of our next new car. Then walks in John O, the sales manager. That team made it illogical for me to walk out of the dealership and go to my next appointment. Cancelled. Signed. Have loved my car every minute. If you're thinking about an EV, you better go see this team and try out the e-tron. Give Jamie a high five too, she's a fantastic receptionist. Would give 10 stars if I could. read more

I recently bought a used Audi and needed to find a dealership to have it serviced. I called this dealer at 6:45pm and was promptly transferred to the service department within seconds, and after a very quick and easy talk with Dave Ficca, one of the Service Advisors there, I had an appointment at 7am the very next morning. I arrived a few minutes before they opened and the garage service doors went up immediately. I connected with Dave for just a few minutes to discuss the service and he scheduled a Lyft for me to get to work. The whole process was SO smooth and well-organized. Perhaps my favorite part is that the service tech sends you a video of your car and the recommended services so you get a visual on what they're seeing. Dave was super straight up and honest about his recommendations for what I needed now and what could wait a little bit longer. Highly recommend Dave and this professional Audi service team! read more

Needed all season tires put on my car after moving from Texas with summer tires and they got me in Super quickly, took great care of me and gave me an amazing deal. I would definitely recommend Jared as your service advisor, super efficient and im definitely grateful to feel a lot safer driving on the snowy roads. read more

I had a great experience purchasing my A4, Nick was very helpful and thorough throughout the entire process. Ive never been able to purchase a car so quickly. Normally it takes 5+ hours at the dealership. They had me in and out in less then 3 hours. They introduced me to the service center manager and team. They also have a great selection of vehicles. I would highly recommend Audi Denver and Nick. read more

This has simply got to be one of the most dishonest dealerships I've ever encountered. I'm just glad I realized it prior to buying a car from them. Quoted 24k trade for my vehicle, but had a standing buy bid for 35k from the dealer I purchased it from. Was told they had reached out to that dealer and 24k was the number. Nothing but lies. Turns out I've purchased twelve cars from that dealership and I have a great relationship with them. They never got a call from Denver Audi to confirm the buy bid. But Mr Patrick Flaherty and his manager Mr Sanders swore they did. Stay clear of this dealership. They're bad liars and will screw you like they tried me. FYI, I ended up purchasing the vehicle elsewhere and had a great experience. read more

10/10 recommend checking them out for pre-owned and new vehicles. Customer service was 10/10 , very great people to work with. They made financing a vehicle very easy. I never write reviews unless it was a great experience. Please check out Audi Denver first before any other dealers in the area. Thank you Logan and Carson! read more

Absolute worst servicing experience from start to finish. I scheduled my Q3 for an oil change and inspection this past Saturday at 1:30pm - from the minute Joshua greeted me, he was condescending, rude and impatient regarding my vehicle's oil changing schedule, past servicing, and the fees associated with that day's "recommending" servicing. He advised me that my oil change would take approx. 1.5 hours, so I confirmed I would wait on site until my vehicle was ready. Almost 2.5 hours later, at 4:00pm, I asked the dealership's front desk for assistance regarding a status update. Upon asking, Joshua seemed annoyed and confused, as if he forgot about my vehicle and that we had earlier in the day - he further inferred that I was lying and was not there at 1:30 because his paperwork showed him checking in my vehicle at 3:05. Joshua then gave me my keys and told me my car was parked out front. I left with no explanation of the service and inspection (other than the text message link to the technician's mid-inspection review) - I had to ask for a service report and copy of the same, which appeared to be an inconvenience to Joshua. Moreover, I left without being asked for payment for the service that day - Joshua had to call me after I left to ask for payment. He then attempted to shift blame for my service delay and lack of information to the technicians, which is not only absurd but not accurate as the video link provided by the technician was thorough and complete (it was actually the only information I left with). I want to note that this is not a review of the sales department or the technicians who serviced my vehicle. That said, I was better off taking the extra drive to Audi Flatirons, who have previously serviced my vehicle with excellent customer care. read more

I reserved the new e-tron on September 25, as I am a Lifetime Audi Club member. Audi Denver informed me that the car was arriving last week (beginning of May). I went in to test drive a demo car and then had a long conversation with the salesman and a manager. They pushed pretty hard that the financing was bad and the lease worse, as was Audi's business practice, and that it would never get better on such a sought-after vehicle. I prefer to lease electrics, as the technology changes quickly, and the federal tax credit is built in. After thinking about the car over the weekend, the dealership told me the car had arrived and was being prepped, and I needed to release it to their extensive waitlist as soon as possible as time was up. I did. The very next day, I read in the news that Audi had announced new 1.99% financing and an even better lease for the e-tron. I complained to the dealership, but no response. So, either the dealer had no idea what it was doing, or they pulled a very unethical trick on me to get the car to another customer. I waited seven months for this vehicle! They did absolutely nothing in the ordering process. Audi Denver, all McDonald dealerships, and Audi have lost me as customer. read more

I contacted this dealership regarding a specific vehicle that I found advertised on their website. They were quick to respond. I have done my own research and know exactly what I want, and for what price, and according to the web site and salespeople, they had it. Because I am from out of town, I offered full msrp and a credit card deposit to hold the car until I could travel there to complete the transaction. This was accepted, but at the last moment the gentleman informed me that I would be charged 5,000 more for a "ceramic coating". Non negotiable! I grew angry and rescinded my offer. Later the manager called trying to salvage the deal, which I refused because I'm tired of amateur manipulation. If the market determines that the car is worth more than msrp, then so be it, and disclose this at the beginning. But then the manager let it slip that they didn't actually have the car on site, and were having it shipped from another dealership, which is blatant false advertising. This crap is rampant across the country, and it's the people who really need a car or are uninformed who get screwed. I will buy the exact same car up the road. read more

Mixed review here: 1. Jay was amazing in showing me a new car and in following up. Great sales experience on a beautiful vehicle. 2. Another sales person, who was also quite engaging with my wife and I as well, was being chastised in front of customers and potential buyers for what seemed to be the equivalent of "TPS Reports." Not a good look and if anything, management training is in order. 3. Coffee shop experience. I do like they have this... but... they didn't have milk. Coffee was gone. Worse yet, the woman behind the counter seemingly hated people and her own life. Get someone friendly in a customer facing role or teach them what customer service means. 4. Beautiful cars here! Lots of R8's if you are in the market along with the RS classes. read more

Horrible... Bought Certified TT from them and engine blew up within 400 miles.... refused my warranty and my extended warranty that I purchased through them because I had the vehicle worked on by another company and not theirs...they won't even give me a written excuse why they denied my claim.....they say Audi will call me... been a month and nothing.....heed my warning!! Update-- wow corporate finally called me(because I continued to call Denver Audi) and blew me off as well....horrible ...bout 48 grand for the certified car, extended warranty I purchased through Denver Audi and a new engine again all within 400 miles of driving off their lot.....I had better luck w read more

As you'll see from the most recent reviews this dealership is ran poorly. They treat customers time, money, and car like trash throughout the entire process. They sent me a follow up email asking about 'exceptional service' and I literally laughed. This dealership needs a true lesson in the definition of exceptional. For comparison, we have a Lexus and the service at Stevenson is night and day. They provide a loaner without shaking you down about gas, being there within 30 min of when they call you, etc etc. Our family will never go back to this scummy dealership. read more

Unfortunately I didn't have a great experience here with a car that was courtesy delivered. While it's a pretty typical process and the guy was nice, he started all of my trial services without either asking me or telling me. Which means that when I went to start them and get trained on them a bit later, they had all gotten towards the point of expiring and this location wouldn't refund or allow me to trial longer due to it "being the responsibility of the original company," even though their staff member started them. Perhaps that's the case, but having had several cars delivered in my lifetime, including other Audis, the person giving you the car has ALWAYS done the training, so that means that they're setting the bar pretty low. I've personally had a much better experience with Prestige Audi ever since (though I'd question getting an Audi in the first place due to another issue), but I always recommend going somewhere other than this Littleton location if you have the time. Two stars because it seemed like a nice, clean facility and they didn't give me the glaringly obvious "Audi Littleton" car sticker/badge things so many places feel the need to put on your brand new car. read more

The service department at the location needs a reality check. This is the second time I've been here for my used Audi and both have been routine (inspection and recalls). This most recent trip was supposed to be for two recalls so I drop my vehicle off. The advisor will ask you if you need a Lyft without telling you how long you will not have your vehicle. I was told it would be needed the rest of the day at 11am. On the way home, Jenna sent a message that the vehicle would need to be with them through the next day. By 9am the next day, I am being told I need to bring in the charging cable (that I don't ever use so do not keep in the vehicle) so they can complete a recall. When asked why I wasn't told about this sooner, another advisor stated "most people leave them in the vehicle" and was unable to justify why the cable needed to be there if never used. I was told Jenna would return my call but I can only assume the entirety of this bullpen needs to be re-evaluated. read more

I came here to get my car serviced after recently buying an Audi from a different dealership and was pleasantly surprised. I can admit that I fill that stereotype of a young woman who knows nothing about cars so I was worried about being taken advantage of. However, while I was waiting I was texted a link to a video that the technician had taken walking me through how everything looked. I'm not sure if this is standard at Audi dealerships since it was my first visit but this helped me feel confident that I was not going to be duped. It was a relief and I'm read more

I have been a customer at Audi Denver for 4 years. Prior to this latest experience I was a big fan and was even considering upgrading to a 2020 Audi. My most recent service experience consisted of me needed to bring my car in due to coolant leaking. After having my car for about a week I was told that the issue was fixed, but when I received it I noticed that the defrost setting would not work. No big deal. I brought it back in and they repaired this issue after a couple of days. But when I picked my car up I noticed that it was not in the same condition that I left it in. My bow and arrow which is typically in the trunk was in the back seat, papers were all on the floor and the back seats were all the way down. I thought it was weird so when I got home I dug through everything and was missing several items those being the following: - 95 air Max shoes - Suicoke sandals - Steamer - Graduation watch in center console that I was taking to get band repaired After I submitted a inquiry to Audi Denver, after a week I was essentially told that they were offering no form or restitution(not even a reimbursement for the service charges) and that I needed to file a police report and contact my insurance. Progressive told me that comprehensive insurance does not cover any of the items stolen from my car while on their lot, and they have no idea why Audi Denver would direct me to my insurance. The value of a existing customer relationship clearly doesn't mean much to Audi Denver. I'll take my business elsewhere. read more

Just purchased our second Audi ( Audi TTS ) in 2 years from Audi Denver. Osama Khot could not have been more helpful from the point we placed our order thru delivery. From the point of vehicle pricing, production, shipping, and anticipated delivery his communication kept us up to speed. They were very fair in pricing our trade value. Highly recommend! read more

Enrico and Tony were a huge helping me find a new car. They worked with my budget to find exactly what I wanted. The whole team was very welcoming, helpful and I didn't feel pressured at all read more

Booked an appointment online a month ahead of time. When I came in they had no appointments booked and turned me down for service that day and were rude. Do not recommend coming here if you have an option. read more