I recently made the trek from Minnesota to California to move my son in my Audi Q3. The trip went smoothly except for the 3 hour traffic jam in the desert trying to get into California at 136 degrees. That was a little crazy. Fast forward a week and on my way back, I lost my A/C in the DESERT. It was 109 degrees outside and fast approaching that inside the car. I was 30 miles from Las Vegas and quickly starting searching for auto repair places via Siri. I might mention that Siri and I don't always get along and so he sent me first to a Meinke (which by the way I DO NOT RECOMMEND!) After being rudely dismissed, I went into the adjacent Del Taco to cool off and reset my brain from the panicked state it was in. Finally coming to my senses in the refreshing A/C of Del Taco, I dialed Audi Henderson. An incredibly polite gal answered and after spilling my story she immediately connected me to Anthony in service. His calm demeanor and reassuring words gave me the push I needed to not abandon my car and instead get back into the inferno and make my way to the dealership. (I might think twice again about a black interior. Wait, who am I kidding, it's gorgeous!) After being met by Anthony at the door with a cold water for myself and my traveling companion (Poor woman will never go anywhere with me again.) He immediately got someone to start diagnosing the problem. It gave me hope that I would eventually get home. It turned out to be the compressor. Now in this day of post COVID where everyone is understaffed and parts are nearly impossible to come by, I again felt the panic in my chest. What did people do without A/C? I knew I wouldn't make it another 10 feet without it. So could they get the part? Could they get me into their already jammed schedule? Well, long story short, THEY DID! We arrived just before closing time on Thursday, they ordered the part right away Friday, it arrived Saturday morning and my car was done by noon on Saturday!! Now that my friends is stellar service! Thank you to Anthony and yes even to Stephany, who is a Vikings fan so feel bad for her, for your amazing customer service! read more

After looking around for a new Audi locally, we extended our search a bit broader and found the car we were looking for. That's when We had the pleasure of working with Ann Trakhman at Audi Henderson, and I couldn't be more impressed with her expertise, patience, and transparency throughout the entire process of purchasing our Audi A5. From the moment we connected, it was clear that Ann is a true professional who deeply understands her craft. Her knowledge of the Audi A5 and its features was exceptional, ensuring we felt comfortable and confident with our decision, considering we were going to drive from Arizona to purchase the car. Ann's incredible patience and sense of humor, were able to put us at ease through the process with plenty of laughter, while walking through the steps to purchase our new car! She listened carefully to our needs and never rushed or pressured us at any point. Whether we had questions about specific features or needed more time to consider our options, Ann was there every step of the way, providing thoughtful answers and guidance with genuine care. Her calm, supportive approach made the entire experience enjoyable and stress-free. Perhaps the most refreshing aspect of working with Ann was her transparency. She was open and honest throughout the process, clearly explaining each aspect of the purchase and ensuring there were no surprises. This level of trust made us feel completely comfortable and confident that we were making the right choice. If you're in the market for an Audi, I highly recommend reaching out to Ann at Audi Henderson. Her expertise, patience, and commitment to transparency made buying our Audi A5 a fantastic experience, and we couldn't be happier with our new car! read more

My wife and I are new to the area and were in need of a good, quality pre owned vehicle. I will say up front that I'm not fond of dealing with car dealerships from past experiences. We found a 2012 Toyota Rav4 that was a trade in a few weeks back that was listed on line. I called the dealership and talked with Zach Waugaman about the details. We stopped in the next morning to check it out. From the moment we walked in the door we found the staff to be very warm and courteous. As we came to find out, this is a family owned and operated dealership. There wasn't any of the usual pressure or trying to sell us something we didn't want. We found Zach to be very friendly and down to earth. He treated us as we would treat others. After an extensive test drive, we sat down and the negotiation process was very easy, and as I said, without any pressure. We agreed upon a fair price that we were both happy with. Once we agreed on the purchase of the Rav4, we sat down to talk with Laura Lopez, the finance director. We were not financing the car, but she was very friendly, courteous, and knowledgeable on offering an extended warranty that was reasonable and cost effective. She also took the time to help us with putting us in touch with an insurance company while we were there. In the end, we not only purchased the car, but drove off the lot with it insured and with 30 day temporary plates. My wife and I can't say enough how accommodating, honest and fair our experience was with Zach, Laura and other staff that we chatted with while we were there. I highly recommend Audi Henderson if anyone is looking for a good, honest and dependable car dealership. read more

Let me share my experience buying a used electric vehicle from this dealership -- unfortunately, it was one of the worst car-buying experiences I've ever had. To start, I handled everything online and scheduled a time to pick up the car. When I arrived, the salesman didn't even take a moment to greet me. I waited over 30 minutes in the lobby before he finally acknowledged me. When I asked to see the car, he simply handed me the keys and pointed outside -- no walkaround, no explanation, no demo, nothing. When I inspected the car, it was dirty and the battery was almost completely dead. I figured maybe they planned to clean it after the financing process. Unfortunately, I was wrong. After completing the paperwork, the salesman disappeared again to help someone else. I waited another 20 minutes before he handed me the keys. I had to specifically ask him to have the car washed, given how dirty it was. Things got worse. As I got into the car to leave, I noticed a crack in the windshield. I called the salesman, and he told me to pull the car to the front. They scheduled me an appointment for the following week to have it repaired. When I showed up, the technician did almost nothing -- the crack was still very visible after the so-called "repair." I contacted the salesman again, who assured me the dealership would replace the windshield and that the used car manager would contact me to arrange it. When I finally spoke to the manager, he flat out refused to replace it. All in all, this was easily the most disappointing and unprofessional experience I've had purchasing a car. I would not recommend this dealership to anyone. read more

Exceptional Service from Haim - A True Professional! I recently had the pleasure of working with Haim at Audi of Henderson, and I cannot express enough how impressed I am with the level of service he provided. From the moment I walked through the doors, Haim went above and beyond to understand my financial needs and preferences, making the car-buying process a breeze. Haim's knowledge of the vehicles and his ability to match them to my requirements were truly commendable. He patiently listened to my concerns, answered all my questions, and provided valuable insights that helped me make an informed decision. What stood out the most was his genuine commitment to ensuring I found the perfect car within my budget. Not only did Haim demonstrate professionalism and expertise, but he also expedited the entire buying process without compromising on thoroughness. His efficiency and attention to detail made the experience smooth and enjoyable. I felt like a valued customer throughout the entire transaction. In addition to his outstanding salesmanship, Haim's friendly and approachable demeanor created a comfortable atmosphere. He fostered trust and transparency, making me confident in my decision to purchase a vehicle from him. If you're in the market for a new or used car and want a stress-free and enjoyable buying experience, I highly recommend reaching out to Haim. He's not just a car salesman; he's a true professional who understands the importance of customer satisfaction. Thank you, Haim, for your exceptional service! read more

I can't say enough good things about our experience with Owen Brondo when buying a car for my sister. From the moment we walked in, he was incredibly welcoming and made us feel right at home. Throughout the entire process, Owen was genuinely informative, always ready to answer any questions we had with clarity and patience. We never once felt rushed or pressured to make a decision, which made such a difference. What truly set Owen apart was his kindness and attentiveness. He took the time to listen to my sister's needs and preferences, and he went above and beyond to find options that matched her ideal car. His knowledge of the cars on the lot and the industry as a whole was evident, and it gave us the confidence that we were in capable hands. The entire purchasing process was seamless thanks to his efforts. Owen made sure we were informed at every step, explaining each part of the buying process and keeping us updated with any necessary details. He handled all the paperwork quickly and efficiently, making it one of the smoothest transactions I've ever seen when buying a car. If you're in the market for a car and want a truly stress-free experience, I highly recommend reaching out to Owen. His professionalism, patience, and genuine care for his clients make him an invaluable asset. My sister drove away with a car she loves, and we couldn't be happier with the service we received. Thank you, Owen, for making this experience so easy and enjoyable! read more

I wish there was a higher possible rating to give. Maybe one should be created JUST for this dealership!! It is obvious that this business unit's mission is not only current customer retention, but also creating NEW life-long relationships with current(and/or potential) Audi owners. Upon entering, I was already leery due to the way I had been treated at the 'other' Audi dealership in the Las Vegas area ( I won't name names, but take the word 'dessert,' remove one S, and there you go). I was very distressed as the issue that I had seemed very 'unique' and insurmountable without spending ALOT of labor time not to mention parts that would be necessary. Instead of capitalizing on my vulnerability, a comprehensive procedure was agreed upon and they promptly offered a sleek new A4 for me to drive while my A6 was there. When an unforseen issue arose, they not only performed the agreed upon task, but set forth to alleviate the much larger issue that occurred in the process. The dealership was NOT liable or responsible to do so, they did it because they felt it was THE RIGHT THING TO DO! The decision was made prior to my knowing of the problem. I was speechless(which is very rare for me). In a nutshell, I was treated as part of the Audi 'family' and as if I'd already purchased multiple vehicles here already (as I will from now on). Erik, Brice, Aaron and Art are all masters of the craft as well as true believers in the art of Audi. read more

I don't know how to articulate just how happy I am to be a customer of Audi Henderson. I am one of their customers for life. And it is not because of the vehicles they sell (which are amazing), but because the sales and customer service departments have no equal in the retail industry. Most recently, and throughout these challenging couple of years, Audi Henderson has shown me time and time again that they are loyal to their customers, and will do what it takes to make sure I know that they care about me. In the service department, I could not ask for better care from Brice and his staff. Brice is never too busy to take time to speak with me and make sure I'm happy; and Monique, my service representative , always returns calls and patiently works with me to ensure I walk away satisfied every time, without fail. On the sales side, Sal, who is now the sales manager and has been a friend since the day I met him 7 years ago, has worked so hard to ensure that I get my new A7 as soon as is humanly possible, and goes out of his way to keep me updated every step of the way. My salesman, Zach also goes the extra mile to make sure all my questions are answered. Audi Henderson Is all that an auto dealership should be, and in fact, all that any retail establishment should be. They are honest, low pressure, and back the sale end with incredible customer service. If I could give more stars, I would gladly do so. Jeff Sloane read more

I recently had the pleasure of working with Elias and I can genuinely say that my experience was nothing short of amazing! From the moment we stepped onto the lot, Elias greeted us with a warm smile and a genuine enthusiasm that made us feel like a valued customer. What set Elias apart was his extensive knowledge of the vehicles. He took the time to understand my needs, preferences, and budget without any pressure to make a quick decision. His transparency about pricing and financing options was refreshing and helped me feel confident in my choice. Throughout the entire process, Elias maintained exceptional communication, promptly answering all my questions and addressing any concerns with professionalism and care. I never felt rushed or overwhelmed; instead, I felt supported as I made my decision. The after-sales service has also been remarkable. Elias followed up with me to ensure that I was satisfied with my purchase. This level of commitment to customer satisfaction is truly rare and speaks volumes about Elias and Audi Henderson's dedication to their clients- this was our second purchase at Audi Henderson with a continued appreciation! If you're in the market for a new vehicle, I wholeheartedly recommend reaching out to Elias. Their exceptional service, expertise, and genuine care for their customers make all the difference. Thank you, Elias, for making my car-buying experience so enjoyable! read more

My wife and I recently decided to replace our vehicle and began performing extensive online research and we were highly impressed with the Audi of Henderson Dealership and their available inventory based on their great online reviews. We were seen immediately and assigned to Elias Monge who is a top notch Audi Brand Specialist. Elias Monge is a true professional who combines extensive product knowledge with a friendly disposition that made our whole buying experience pleasurable from start to finish. As part of the outstanding Audi team of professionals, Tony Toscano moved the process along by completing the financing and documentation process. Tony Toscano helped us get what we wanted and combined it with what we needed for coverage to complete our Audi ownership experience. Their Parts Department then stepped in and assisted with accessories we wanted for the vehicle. Jordan Gideon is the parts expert that performed researched and ensured the accessories we needed were made available without a hitch. The one point I would make that stood out the most to us is that the whole Audi Team at Audi of Henderson listened then explained in the simplest way until all our questions were answered throughout the buying process. I am a retired war veteran who is giving my highest personal recommendation that if you need to purchase a vehicle then you need to go to the Audi of Henderson Dealership. read more

UPDATED REVIEW- I purchased from Henderson a few weeks ago, and as you'll notice in my previous review, I mentioned that my car arrived with a cosmetic issue that was not previously disclosed prior to me receiving the car. I was told the Friday before my car was to be repaired the following Monday that they wouldn't be paying for my rental car. I asked to spoke with the Managers, Luke & Sal, left voicemails for both, and had my salesperson message them to call me back and here we are a week later and I still haven't hear from either of them. They don't even have the decency to call me back. Not only was I without my new car for 5 days, but I have now come out of pocket $235 due to something that wasn't disclosed to me before shipping the car. If I had known about this issue before it was sent to me, I 100% would have waited for it to be repaired correctly. The car shouldn't have been sent to me in that condition and hoped that I wouldn't notice or mention it. Which is why they fixed it! $235 more dollars that I wasn't expecting to pay towards an already $65K car is absolutely ridiculous given the fact that I was told it was in pristine condition. I also don't appreciate the sense of trying to suggest it was overlooked because I was eager to get the car. Again, had I known about the issue I would have waited. BUYER BEWARE if you're an out of state Buyer!!! read more

We recently had the pleasure of working with Ann Trakhman at Audi Henderson, and the experience was nothing short of amazing. From our first conversation with her to walking into the dealership, Ann welcomed us with such genuine warmth and professionalism. It was clear from the start that she is truly passionate about helping her customers find the perfect vehicle. Ann's expertise with the Audi A5 was immediately apparent. She really took the time to understand our needs and preferences, walking us through every feature and option with great care. We never felt rushed or pressured--just well-informed and confident throughout the entire process. What truly set Ann apart was her attention to the little things that made such a difference. She ensured every step was smooth and enjoyable, handling all the details, and keeping us updated along the way. No question was too small, and her patience and thoroughness made what could have been a stressful experience feel effortless and enjoyable. If you're considering an Audi, I wholeheartedly recommend connecting with Ann at Audi Henderson. She genuinely cares about her clients and goes above and beyond to make the car-buying experience special. Thanks to Ann, we're in a exceptional A5!! read more

On 10/13/2014, I bought an A5. A car that I always wanted. I met Jared VanAken, who the most professional and knowledgeable salesmen with a great personality that I have ever met. He instructed me how to operate the A5 over as many sessions as necessary. Over the next two months, I realized that the A5 was not my dream car after alI. I had thought that my physical status would adjust to the sport bucket seats or vice versa. Jared had cautioned me about the seats, but I wanted this car and felt with time the situation would resolve itself. After my first road trip, it was apparent that this car was not for me. I went back to Jared and wanted the model with the most comfortable seats. He presented all my different options. We drove them all and the A8 was IT! I leased the A8 on 12/11/2014. I knew it was more expensive, but it was the greatest and most comfortable ride that I ever had. In the past I owned BMW, Lexus, Infinity and Cadillacs. As far as I am concerned, the A8 is the best! You only get what you pay for! I thank Jared for showing me all the different models and his patience. Not only do I have the greatest car, now I have a new friend in Jared. read more

My two car-buying experiences with Audi Henderson have been truly exceptional, thanks to the amazing service provided by their team. From the initial consultation, where their experts took a comprehensive and personalized approach to understanding my requirements, to the final delivery, where they ensured that every aspect of the process was meticulously taken care of, their commitment to excellence has been evident throughout. The outcome has been an stress-free and enjoyable experience that has far surpassed my expectations, demonstrating Audi Henderson's unwavering dedication to delivering outstanding customer service and support. I've had the pleasure of bringing my car to this service center for over five years, with Cedric as my trusted service advisor. Their dedication to keeping me informed through detailed videos, which outline the required repairs and provide updates on my car's condition, is truly appreciated. This level of service has made me a loyal customer, and I highly recommend this service center to anyone seeking top-notch car care. I highly recommend and don't forget to get your free Audi water and cup of coffee :) read more