Napleton Hyundai is one of several car dealers I've dealt with during my weeks-long search for a…read morevehicle to replace a car that recently gave out after 12 years in my possession. Napleton is located along the East 96th Street that has quite a few car dealers. This is an ideal strip to visit when looking for a car - it's got everything from VWs to Hyundais to Mini Coopers to Bentleys. In case you're wondering, I can't afford a Bentley. I pulled up at Napleton. A friend who was driving me around let me cruise the parking lot a bit. We spotted one particular car I'd been interested in, and she went inside to chase down a sales rep. Out came Immanuel. Immanuel was very friendly and made sure I could check out the car (which didn't end up being what I was looking for). He was helpful, though, and we talked about various options. He's one of the few sales reps I actually gave my contact info to for follow-up. I've gotten one e-mail from him, though somewhat oddly two of the three vehicles were types I'd clearly identified as not workable. I wasn't particularly hopeful that a Hyundai dealer would have what I wanted given I knew they didn't have the right kind of coupe. However, this was a pretty good experience and I wouldn't hesitate to go back should there be a future need. While I ended up finding a vehicle elsewhere, Immanuel was one of the few reps I tried who really seemed invested in finding a vehicle.

I very rarely get on Yelp to write bad reviews, but in the case I feel that others should be aware…read moreof this information and avoid this dealership at all costs. My husband's new Hyundai Sonata's keys completely stopped functioning on December 30th. We had the vehicle towed to Napleton as it's the closest Hyundai dealership to our house. It is now February 6th and our whole experience has been a nightmare. They've had the car for over a month and we consistently cannot get a hold of the service department. We're often told we will receive a call back, but then never do. Showing up in person, the customer service is not much better and we have spent hours at the service department waiting on them. We've been given dates that the car would be finished twice now. And twice those dates have come and gone and the car is still in their shop. The last two updates we have received are directly in conflict with each other, which tells me that they either don't know what they're doing or they are lying to us. Two days ago they had the car "on the skates" but didn't have time to get to it. Today, they "can't get the car on the skates" because of the location and the snow? It's starting to feel like they are holding our car hostage and without any real explanation. If we can manage to get our car back, we will not be returning.

If you've ever met me, you're probably thinking to yourself "Why on earth would Richard go to a…read moreMercedes dealer?" It's a legit question. However, I've been on the search for a car for 3-4 weeks. I was in the area, and in driving through their lot I saw a couple Mercedes coupes that I thought "I wonder?" So, I took that "wonder" and actually went inside. Truthfully, the toilet paper budget here is probably higher than my car budget. But, it was worth a try. In all seriousness, and I was serious, I was intrigued as I was in need of a 2-door coupe and I'd always wondered about maybe getting a used Mercedes. It looked like there were a couple on the lot. So, I tried. Unsurprisingly, the inside was nice enough that I was being awfully careful not to break anything (though the restroom was disturbingly normal and not particularly accessible). The sales rep, whose name I never got, likely looked at me and thought "There's no way." Still, he was generous with his time and in my desire to explore options. While the used vehicles I saw were not, in fact, available. They let me try a newer 2-door coupe to see if it might work with my wheelchair. It didn't. So, unfortunately, there wasn't much chance a sale was going to happen here. I was disappointed as I seriously thought the car might work. However, I appreciated being treated well here and having the options explained to me as I continued looking for a vehicle to meet my needs. I'd definitely return, though I'd definitely stick to a used model. Or maybe the toilet paper.

Forged my signature, falsified documents and photos, and threatened my insurance company in order…read moreto monetarily win an insurance claim. Service department is umprofessional, verbally abusive, and intimidating when they don't get their way and/agree, communication breaks down because they do not listen when a customer is expressing concerns about warranties and recalls or something about the servicing of your car. The service department will retaliate and blacklist you if you do not agree with them on accurate information. The owner or overall manager will not return calls concerning major servicing issues. When checking out, the office managers are dismissive and impatient. They dress and speak unintelligible and unprofessionally in their appearance for the standards of the Mercedes Benz brand. They do not give attention to the customer, instead they lollygag and gossiping with their coworkers.

My car is under factory warranty and so when things go wrong, I always go to the dealership. This…read morelast time I came in to fix a faulty sensor in my trunk, the power lifts they needed to look at the cars were all not working so it was going to be a several hour delay. They set me up with a rental which was nice, so I could go to work that day. The rental experience took over an hour and I had to walk to the other business as the shuttle never came. Everyone tried, but it always ends Ik being a very long process to get any type of service done here. I am also unsure of the communication between the areas is the business which I think leads to these types of issues.

Call the dealer to inquire about a vehicle. An amazing gentleman named Scott answered my call. He…read moreanswered all my questions and we agreed on the price and place a deposit and he was really patient with me until I picked up the vehicle. Was really easy to work with. He really made the transaction really smooth. Which makes this dealer. One of the best dealers around. Some dealers are pain in the ass. Anyways I really was going to give a four star because the finance manager was really really rude and I did ask him to be polite so sometimes you gotta let the person know that they are rude and call them out on it. But in general, Scott is a rockstar and this dealer deserves a five star.

I'll start off saying I did not buy a car at CarMax...this time. I got financing to buy a car. I…read moregot into the car I wanted and I test drove it. Then I came to the realization that the hints being dropped on me by the universe -- from sources everywhere -- indicated it's just not the time to buy the car I was going to buy. So why the five star review? I got honest advice from my salesman, all the way through the deal. Buying a car is a non-trivial financial decision; you want a person of integrity on the other side of the desk. And that's what I got. I found a BMW z4 that, while it's not the M2 I've always wanted, was one of the lowest priced, best condition vehicles of its kind available; in fact the price was "jump on this now" reasonable. So I decided to inquire. My sales consultant was Quinn Luckie. I walked in, intending to buy a BMW z4 *if* I could get a decent offer on my current car; a Volkswagen GTI. Carmax offered me a very fair price, and I wouldn't have to deal with 19 year olds wanting to take test drives, ruining my clutch in the process, so we had a deal, on the spot. I didn't want to let the z4 get away so I was willing to transfer the vehicle, get financing, and sell my car to CarMax on the spot. Quinn slowed me down (here's where the integrity slips in). He informed me that the process -- since I was transferring the car from another state -- was a bit different than I'm used to, so I backed off. After all, the car I wanted was reserved for me. So I went home, found a loan with the best rate, researched insurance, and got ready to show up a little better informed when it was actually time to do business, and then waited for the car to arrive. That took a while. CarMax addressed that. When I showed up for the test drive, the offer on my GTI hadn't changed a bit, so everything was in order. The z4 was spotless and ready to go. I was excited when we put the car in motion but things just didn't line up. Believe it or not, part of it was I didn't feel like the z4 had the fun factor I was looking for (?!!), so my partner and I decided to think it over for the evening. And I passed. I can be smarter with my money right now. Wait for an M2. Quinn gave me a hint about an M4 -- and I looked -- but I'm not going to put him through two car transfers just to balk. It's just not the time, right now. But when it is time, I very well may try Carmax again. For now, there's a hell of a roadster available for sale and you should jump on it if you're looking for one. Ask for Quinn.

I love the idea of CarMax. I love that CarMax actually has a lot right here in Central Indiana…read more I've recently found myself in need of a new vehicle, and I've been exploring several of Indy's auto dealers. As part of the process, I've been to this location of CarMax twice to explore vehicles I found on their website. My needs, because of my disability, are very specific. Unless I try to go to a van (which I considered), I'm mostly looking for a 2-door automatic with enough space that I can slide my wheelchair into the backseat. Simple? Not so much. Coupes aren't trendy these days, and the coupes that are around are either older, high mileage, or way too small for the wheelchair need. If you know this CarMax, you know it's a rather large lot right off the corner of 96th and Gray Road. As you likely know, East 96th Street has several car dealers and it's a great place to start if looking for a car from a Hyundai to a Bentley. CarMax does one of these things I despise, first of all. You can't actually access the lot without sales support. I got the feeling that most people contact them prior to arrival, but I tend to be a "show up" person - that's especially true right now since I'm dependent on a ride and never know when that will happen. When it does, I go. Both times I've been here, I've had specific cars in mind. However, I've also explained my needs. While I accept that wheelchair using drivers are somewhat in the minority, I am always a little baffled when a sales associate can't comprehend the idea of a 2-door automatic. They do exist. When I come on your lot with specific vehicles in mind, simply let me see the vehicles. I got the vibe they felt I was wasting their time. Was this a bad experience? Not really. Was it a good experience? Not really. It was just sort of "meh." Despite a couple visits, I've sort of scratched CarMax off my list. Maybe if I were buying exclusively online, it would be idea. But, as a driver with a wheelchair I just have to know the wheelchair will work. So, I have to show up in person. Once I did that, this place really lost me. I know there are people who swear by CarMax. More power to them, but as someone who needs a little extra in the buying experience this is definitely not a place that seemed to want my business.

I was looking for a used daily driver, and found the perfect car at this dealership. My sales rep…read moreKaren was very easy to work with - no pressure, organized, and attentive. After doing PPI, there were some minor issues with the car which they rectified ahead of sale. Marcus from the service department stayed on top of everything and made sure I was taken care of. The only reason for 4 stars is that there was a small hiccup with the financing fee that took a bit of time to resolve, but the dealership manager was very professional and made it right without hesitation, which I appreciate. Overall, very pleased with my experience here and happy with the car. I'll bring my business back here when it's time for a new car.

Service across the board is really lacking at this dealership. This was the 2nd time I made a…read moreservice appointment and stressed both times I need a suv I have 3 little ones all 3 in car seats! They brought up a TLX no all wheel drive with this inclement weather on top of it and basically told me oh well they can promise a suv loaner. I worked as a service manager and business development manager in ca for 10 years so I know the business. You can absolutely hold a car for a person who needs a certain car you just have to care and do a little work. On top of that I've call service several times left a message for the service manager and was on hold for her as well with no call back for several hours! I finally called and left a message for the GM, when I got home someone else's key was In my cup holder? I called service they would just pick up put the call on hold several times so idk. If they would call back or pick up the would know I have someone else's key. I'm sure they are looking for it because there is a car they can't move! I have a full day and can't bring the key 35 min out of my way again but I've tried all morning to get ahold of them and let them know. If youre looking for good service or people that even care this is NOT the place. They do the bare minimum and even that's pushing it! GO ELSEWHERE

Had a great experience selling my Kia Telluride at this dealership. Got a fair price and got done…read morewith the paperwork quickly. I worked with Nick Pitocco, the sales associate. Nick even gave me a courtesy road home after I sold my vehicle. Great guys and easy to deal with.

I am incredibly disappointed with the service department at Kia of Carmel. My experience here was…read moredefined by poor time management, unfulfilled promises, and a severe lack of communication. My vehicle experienced an engine cooling issue on Memorial Day. I scheduled a confirmed appointment for Tuesday morning (May 26th) and dropped it off ahead of time. Unfortunately, it took this service center FOUR WHOLE DAYS just to pull my car into a bay for a basic diagnostic check. I was not kept up to speed with any updates until I bypassed the front desk and sent a direct email to the Service Manager, Jeremy Ball. Once Jeremy intervened, the car was immediately looked at, proving the department was capable of doing the work, but had simply let it sit. My assigned service advisor, Corey Copenhaver, was very difficult to communicate with. Corey explicitly promised updates via his direct text line over the weekend, but I was left completely in the dark. To make matters worse, the department ordered the incorrect temperature sensor, which delayed the repair even further into the following week. Communication stalled again, and my attempts to call the dealership resulted in being left on hold across multiple departments just trying to get a basic status update. It wasn't until I escalated the situation further by emailing the General Manager that the parts suddenly arrived and the repair was finally rushed through. The frustrations continued on day eight. Once the engine was finally disassembled, the technician discovered that the water pump was also shot and leaking, adding an unexpected $485 to the bill. If a vehicle sits in a diagnostic bay for four days for an overheating issue, a failing water pump should be noted during the initial inspection, not as a last-minute surprise a week later. Furthermore, the dealership promised a shuttle service to get me to work but failed to coordinate it, and later offered an afternoon shuttle back without confirming a definitive time. Corey also explicitly promised that after all these delays, the car would be washed, vacuumed, and returned "showroom ready." This was yet another empty promise, as the car was returned completely untouched. To top it all off, when I got home and inspected the engine myself, I discovered the technician didn't even bother to fill the coolant reservoir past the bare minimum line on a major, $1,100+ cooling system repair. Leaving a customer with low fluid after a total cooling overhaul is incredibly careless. The only saving grace was Service Manager Jeremy Ball, who stepped up and knocked $400 off the final bill to address the massive delays. While I appreciate his gesture, a discount does not make up for a week of structural incompetence and poor customer care. I advise taking your vehicle to an independent shop in the Carmel area instead of dealing with this service department. I will be contacting corporate management regarding this experience.

Came in for a recall. Service wasn't too busy and Erin who helped me was awesome. Took care of me…read morefrom start to finish. She said it would take about an hour and it took about an hour. Nissan was great about texting me and letting me know if I needed anything to let them know. They had a nice big TV in the customer waiting area with free water and free Starbucks, coffee. The dealership was clean and everyone was really friendly. While I was there, I even got a text about an offer on my current Nissan and its trade-in value. When I entered and drove through into the service bay, the cameras captured my undercarriage, which I thought was very cool and the amazing inspection I received on my rogue was really cool. It was a very thorough inspection and they rotated my tires and washed my car I would definitely come back to this dealership versus the one that is closer to my house. It was well worth the extra 15 minute drive.

I had a great experience at the dealership thanks to Darrell. He was friendly, knowledgeable, and…read moremade the entire car-buying process easy and stress-free. He took the time to answer all of my questions. I really appreciate all of his help and would definitely recommend asking for Darrell if you're looking for a new vehicle!

Avoid this dealership. I recently purchased a Maserati quattroporte. It took more than 2 months to…read morereceive the paperwork. And there were a couple of service issues that were handled very poorly. Not only did it take multiple visits to fix the issues, but they tried to pass off something as being fixed, when it wasn't. Also, getting a return phone call from sales, service, and even the general manager took at least 3 days. This happened on multiple occasions. Buyer beware!

Watch out for their business practice of raising the advertised price. Found a used car online…read more Price was what I was looking for. We negotiated on the advertised price, then went to finance manager, the price had changed due to adding on Lux care and tinted windows. None of which was brought up while I test drove or during negotiations. Its a used car, so everything on the car when I drove should have already been added to advertised price. It really is a hustle and scam. I will make sure I tell everyone of this crappy business practice.