Mo and Terrance both did an outstanding job. They never gave up in trying to get our business. I appreciate their determination and dedication to getting the job done. read more

OK, maybe I'm easy but I thought everything was great here. The best part was Anel, the service writer... a smile and a good attitude go a long way. The girl at the rental counter was great, too. They gave me a loaner car (OK, not a great loaner but not shabby either... nicer than the one I would have gotten if I had gone to an independent mechanic!) and there was zero charge for fixing the car. OK, the car is still under warranty so it's hard to judge how things would have gone down if I had brought my non-warrantied car in for something like a check engine light. The big question is whether i would go back after my car is out of warranty. I tend to not trust dealership service departments but there are pro's and cons and I might just give these guys a try. I will keep you posted. read more

Audi Pacific confirms and perpetuates the stereotype that car dealerships are shady and deceptive enterprises. They lied to me on the CarFax and then proceeded to treat me like crap for their mistake. I bought a used 2022 silver Audi A5 Premium Plus. When it came time to do paperwork Inna handed me the CarFax and asked me to sign. I noticed that there were several services on the vehicle outside the regular scheduled maintenance. When I asked her about it she said it was probably one of their loaner cars. I told her I needed to know exactly what those services were for. She left to go talk to the service department with the CarFax in hand. When she came back she told me the car was one of the employees there. She said since they get free maintenance they did extra checks in between services. I asked "so those weren't because of a major issue or anything reoccurring?" She replied with a firm no. And then told me that anytime they even look at a car they have to enter it in the service records. I signed off and drove away with my new car that day. 6 days later the car had a driving malfunction, check engine light, and two other lights come up on the dash. I called the service department and they advised me to not drive the car and have it towed down to them immediately, which I did. The next day I spoke with Gabriela and she told me they were still trouble shooting the problem and were in touch with the east coast Audi tech team. I asked if this was a new issue and Gabriela told me it wasn't and that I he other services on record were the same issue and it has been an ongoing problem with the fuel system. I'm sure you can imagine how livid I was at this point. Anel confirmed the same when I spoke with her. From there everything was a messy. I called Tim the sales manager to try to resolve. He passed me over to Julian, the general manager and saying he would call . I never got a call from Julian. Instead I was passed over to Jennifer Martinez. She called me pretty much telling me the A5 would be ready in a few days for me to pick up and I told her in order to proceed in taking the car back I would need to see all service records. She emailed me the service records and it was clear this car has MAJOR and ongoing issues with the fuel system. They should be ashamed of themselves for even offering this car for sale. 4 fuel system problems in two years which they have not been able to fix! Not only did they lie to me about it but they pretty much sold a car that was a known lemon. Despite calling Julian several times he was extremely hands off. He sent me emails making excuses for the car but then passed me off to Dwight. Dwight called me to explore switching me into a comparable car. Unfortunately, his suggestions all costs me more money: brand new lease or more expensive vehicle. I had a budget for my purchase and additionally I was not going to spend money because of Audis mistake. At this point, I told him I was happy to take back the 2018 A4 I traded in. This conversation was a week after getting the A5 towed down to them and I was getting fed up that we had not found a solution. Dwight calls me the following day and tells me the option they have come up with for me is to take back the A5. At this point I was losing my cool. I told Dwight I'm not taking the car back and asked him again about my A4. He had no response about the A4, which was frustrating because this was the third time I was asking about it as I also mentioned it in a previous email to Julian. Dwight was very firm about me taking the A5 back pretty much telling me that was my only option. He was cold, rude, and lacked any sense of empathy of what a disappointing and time consuming experience this had been for me. I couldn't believe that after the dealership lied to me about material fact concerning the vehicle that they were literally doing nothing for me. Dwight then got heated with me told me it was his day off and I was lucky he was even calling me. He then proceeded to insult my intelligence asking me "did you ever consider that the issues with the car are not a big deal?" I asked him if he had reviewed the service records to which he replied no. So I told him to not speak about issues he has no knowledge on. Almost another week later of back and forth and I finally got my A4 back. But not before Dwight gave me a hard time when I asked for them to take my weather proof mats out of the A5 and put them into my A4. He told me my sales rep didn't remember me having my own mats. Seriously?! Pathetic. I sent him a picture of the mats in my A4 dated from two years prior. Julian nor anyone at Audi ever took accountability for what happened or offered any kind of apology. The only thing I can gather is that this is normal practice for them. Guess what? The A5 with all the issues is offered for sale yet again for $1,000 more than I bought it for. read more

My grandma and I went to Audi, Torrance recently to purchase a new car. The staff is friendly and very accommodating. They are attentive without being overly aggressive or pushy. We went multiple times and looked at several cars without feeling like we were being a bother. The prices are very reasonable for the new car and the car we traded in. 100% would recommend. read more

We just bought a beautiful new Audi Q5 from Audi Pacific. We made an appointment with Danny. He had the cars we inquired about waiting for us. He greeted us right on time and showed us both cars. We immediately test drove the Q5. Danny answered all of our questions, and described the many features in the car. We were trading in our older GMC car and had a quote from CarMax. Danny matched that price with no questions asked. We felt it was very fair. We had done our research on similar medium sized luxury SUVs. We were considering a few, but Danny and Mo really sold us on the Audi. They were patient and gave us time to consider all options. We were firm on our budget and appreciated their willingness to listen. Financing was easy, as that department was helpful as well. We sealed the deal and were thrilled to see our beautifully detailed new car ready to go. Danny showed us how the technology worked and made sure we felt good driving away. We'd definitely recommend this dealership and will use them again in the future. read more

Just leased my first Audi at Audi pacific and with the best salesperson Jonathan Davila . He was able to secure me the most popular model in the white color I wanted and provided a good pricing as well . The whole experience was super smooth and Jonathan made sure to do a test drive as well as show me everything about the car. Jonathan is very personable and patient and will answer any questions you may have to make you feel comfortable about your purchase . I would recommend anyone interested in a new Audi to call to book an appointment with Jonathan . read more

Their service department is horrible! My 2021 Audi A4: 1. Wouldn't start twice and AAA came out to jump start my car and emailed me their readings stating the battery needs to be replaced and will fail again. Which it did again. 2. I provided Natalie and manager Ron the proof that AAA emailed me which Ron dismissed and said, "Our machines are alot more high tech than theirs." 3. The light came on and stayed on stating there was a starter issue and to contact service. They claimed no lights were on when I brought the car in. This light came on EVERY time I started the car and stay on. So all of a sudden it shut off when I pulled up to Audi??? Manager Ron said nothing shows up now and the car started so there is nothing wrong with the car. So basically he's implying that if I get stranded again, it's my problem, make an appointment and wait another 5 days. I would bet my own life that those lights were on. They reset them and are telling me that they were not. Shady AF! This is my 4th Audi and I'm glad I purchase them at Santa Monica Audi. I'm sure the sales team may have better customer service but I guess I will never find out at this location. read more

Great experience with Terrence McMillian and Mo Bonakdar! Highly recommend this brand and this dealership.

I purchased a used Audi from Audi Pacific and although most of the staff were very helpful and kind, I had an issue recently about a servicing purchase which needed to be clarified recently. I requested a call with the manager of servicing department and was not connected to him, but was redirected to the Finance department- Inna - who sold me the contract. I was told she would get back to me after taking my phone number. When we finally connected the next day, she apparently know about the issue after speaking with the service manager. She had a disparaging tone and said that her mistake was a "gift" to me and again, was rude. I explained that the "mistake" was not a gift and I wanted to clarify the issue of the service agreement. She was not "listening" , nor was she understanding the situation at hand. In the area of customer service, being defensive and rude to a client is really unacceptable. read more

Very disappointed in this dealership. I found a used car online at Audi Pacific that is 1 hour away from my house. I called to schedule a test drive for that day. Came in and went through test drive and over an hour of discussions. Once I finally was shown the pricing, I had to point out that it was $7,000 over the price online that was confirmed to me. The saleswoman said the earlier pricing was a "mistake". I immediately leave as I see this is a bait and switch, and I don't bother negotiating. Later the next day, I see online they reduced the price down another $5,000 (still $2k over the price I came in for). I notified the sales people that I caught them doing this and they said they would call me, but never did. Just overall very scummy way to try and get a couple extra grand out of someone. read more

Service department; slow, unorganized, unfriendly and loaner vehicles should be in line with type of vehicle brought in for service. I purchased my vehicle from this location & I'm a South Bay native ... But, I'm highly likely to purchase/lease from a different location, next. There is a huge disconnect between the sales team (who, I thought were great) and the service team. There's some serious training needed, in client centric focus & hospitality ... they're losing future customers out the back door. What a shame. Incidentally, I writing this as I'm now waiting for an Uber, in front of the service department (the loaner vehicle wasn't appropriate) A couple just walked past me talking amongst themselves, disappointingly saying "this was a big waste of my time!". My gosh, you guys need to get it together. read more

This review is regarding Jennifer, Service Manager, Audi Pacific. So I'm driving during a jam-packed morning commute and all the lights and indicators on my Audi A7 are flashing. About two minutes later the car literally shuts down and I'm stuck in the middle of a busy street. Thank God I was able to somehow get it safely to the side of the road. Reza from the service department helped with a tow and ultimately provided updates on the work being conducted on the car. He set me up with a rental, knowing that this problem was significant and would take much time to fix. I didn't mind that the rental was an A3 or that it was dirty, inside and out. I just wanted to get to work. Soon after, I discovered that there is an active CLASS ACTION LAWSUIT against Audi for these precise issues with many models and years. Apparently it's an alternator issue that Audi has yet to issue recalls, instead merely issuing internal "TSBs" (Technical Service Bulletins) to its dealerships. I didn't mind this lack of transparency provided that I wasn't going to be charged with the repairs. Ok. So after a week driving the rental, spending nearly $200 on gas, I brought the A3 back to the dealership. The rental had about a quarter of a tank left. When I first received the car, it had about 3/4 of a tank. I asked the service consultant if there was a way to waive the difference and not charge me. Surely Audi would recognize that my situation was quite unique, dangerous, and had the potential for great liability for them. Surely Audi would understand that my request was minimal and reasonable. Surely Audi would simply do the right thing by its customer and waive the nominal fee. I was sorely disappointed. The consultant sheepishly took me to Jennifer, presumably the service manager. Jennifer was absolutely unreasonable. She wouldn't hear my request and actually started arguing with me ... "it's your responsibility ... don't you understand? ... $73 is a lot of money ...". It was just silly. Here she is, the service manager of Audi behaving in a way antithetical (I believed at least) to what Audi stands for - Quality cars with quality service. Jennifer was rude, argumentative, and worse, condescending. She blew an opportunity to just do the right thing. I own a business. If one of my customer's had this kind of issue, I'd be smart and respectful enough to simply credit the $73. read more

I used to be in car industry and have many friends and family in the car business as well and I know how hard some of them work and how some hardly work and don't care about their customers. Therefore I like to give compliment where it's due. I took my Audi in for service and Anel Correa was my service adviser. She was courteous, professional, and knowledgeable. A good person and a great service is hard to find these days, but Anel went above and beyond. Thank you for the help. read more

We don't even know where to begin! Our experience at Audi Pacific is always so stellar. We are back again for our 2nd car with Audi Pacific and Joby Joy. Joby Joy is absolutely incredible. He was able to secure us a car that was impossible to get and the entire process was smooth and flawless. Thomas Primrose was fantastic and made the finance process so easy. We cannot thank Joby and the Audi Pacific family for such a wonderful, fast and flawless experience! THANK YOU Joby! read more

Returning customer my second Etron, If you want to get an Audi I will recommend you come to this dealership.Terrence and Mo got me a great deal make sure you ask for them to help you read more

Just leased a 2025 Q7 Premium Plus from Audi Pacific and picked it up tonight. I was able to work out a competitive deal with Mo and Terrence. They were incredibly professional, helpful and efficient. It's my second Audi from this dealership and it won't be my last. These guys are the best. read more

Manager Ron and Reza awful service. They arranged service for my vehicle. And I explained to them it was a must for me to deliver my vehicle I needed a vehicle. When I arrived at the dealership they told me that they did not have a car for me. Ron the manager gave me An awful excuse saying that they do make money giving us cars to use. read more

I bought my car from Audi Pacific about two weeks ago. Jonathan Davila was our sales Rep. He was personable, attentive and accommodating. He kept in touch to ensure I am happy with my car, I love my car and the service was excellent. Thank you Jonathan!, I appreciate the follow up and your prompt answers to my question. read more

Jonathan D. was a great salesman and very helpful with my purchase. I test drove 3 different cars and compared prices with other nearby dealerships. Jonathan was able to get me a great price on a pre owned vehicle. Inna was also very helpful with showing me the best finance options. I left feeling like I got a good deal and a beautiful car :) read more

I have never been so glad to get rid of a car in my life. Do not trust what the dealer employees tell you. We turned in our leased car a few days early, and the dealer reported that we turned the car in two weeks later. We received late penalty fees because of that which we had to call and dispute. Luckily we already knew how untrustworthy the dealer was and took copious notes, records, and photos in advance to prove the actual turn in date. Separate from that, we were given multiple incorrect dates for when we would need to turn the car in. This was inaccurate and you should only trust the Audi leasing/finance website. The dealership employees here will offer you good deals to show up in person, for instance, buying out your car lease. When you show up you realize it was all a lie and they just wanted to get you into another lease. Why would you even consider buying an Audi with all these other options out there? They are overpriced for the value. Any damage to the car costs thousands of dollars to fix, and you will have to pay for a flatbed tow from the repair shop to the dealer for sensor recalibration, both of which cost a lot of money. Go buy a Tesla or a Toyota or anything else, seriously. read more

I have been dealing with Audi Pacific for years, it is difficult to report that service level has fallen significantly. After bringing my car in for a system recall. I sat for 5 hours only for them to tell me their computer crashed and they needed another 30 minutes . I spoke to Ron the service manager who seemed unconcerned or able to assist me in anyway. Steer clear if you need service done. read more

I have a 2019 E-Tron and received a factory recall notice. I called to make an appointment (recorded call) and made one for the following week. I was given a date , time and promise for a replacement car. I presented my car on the date and time given only to be told I had no appointment. I was asked for a confirmation number never provided or emailed to me. Why not go to the earlier recorded message. Instead, I was told they were busy, would squeeze me in, but the car would not be ready until the next day. Fine, until the promised loaner car was no longer available. Tip-- Make sure you record the appointment conversation or ask for a confirmation number be given. Otherwise your trip to the dealership will be for Nothing. Bob Nizich read more

Call for SIMON before you come! If you're looking for a honest and personable sales person SIMON is your guy! He got me a great deal on my new A5, a good price for my trade in and transferred the car I wanted from another lot! He was accommodating and made my car buying experience seamless! Thank you so much! You'll be in great hands with GABY in the Service Dept! She has wonderful customer service and is solutions oriented. Coming here for the past 3yrs for maintenance on my A3 has always been a great experience! read more

Staff is nice but having your car service there is not up to par compared to other audi service centers. My wife drives an Audi sq7. When we bring it for scheduled service frequently car is not even inspected the day of requiring us to leave it for much longer than planned. Also loaners are terrible. Typically a non Audi loaner or Uber credits. Makes it hard to bring in the family car. When asking why we can't get at least an Audi loaner for such an expensive car we purchased, response is Ferrari down the street gives fiat loaners. ‍ we brought to Audi Santa Monica and we get an Audi sq5 read more

I made several calls within two days to get simple questions answered, and I was told someone would contact me to provide the answer, and no one has returned my call. I took the liberty to use their online chat, and "Denise" is the worst communicator there could be. You are better off dealing with another Audi dealer or your local shop, if needed. BTW, I still don't have answers, smh! read more

Let me just say, I've been thinking about a Q3. With the great customer service of Thierry, he was able to work with me in efforts to achieve it. I really appreciated the patience and great help he did. He was able to answer all questions, concerns and had a very laid back attitude that I appreciated. Usually, dealers are pushy or Can get aggressive but with Thierry, he was very patient and straight to the point with offers. Thank you! read more

Updated review as of 02-09-20... Unfortunately, from a five star to two star (sales). I went there last week to see if I could trade my car for their low miles 2013 Audi S6. My salesman was Kevin. I was looking for a bigger car to replace my 2015 Audi A3 TDI. Seeing the asking price of the S6 was quite attractive. So I decided to have them ran my credit, which they did prior to my appointment. I arrived one Saturday morning (02-01-20) and I met with Kevin outside while I was checking out the car. I noticed the right upper rear light has buildup moisture inside and the tires were mismatched between you front and rear. Other than that the car was clean inside and out. I liked it. After a short smooth drive (no wide open throttle), we went inside and talked about numbers. At the end, no car was traded in or sold. They knew I was upside down but I was willing to put some down payment. I expected better but they seem not open for negotiations. They ran my credit but not willing to at least earn my business. I think that's poor performance on their end. Now, the car was less than $1K of their asking price. Not even one call if still be interested. Even if they did, I would totally never go back. Maybe for service... Hope the technician/s don't carelessly spill oil next time they put oil on my wife's Q5. It can develop a fire if it touches the exhaust manifold. Other than that, the service staff are great! Nothing negative to say about them. Always caring and calling/texting for updates. Five star ONLY for service!! read more

Boy have they turned this place around. George, my sales rep and Mo the manager were fantastic to work with. Happy to be driving out of here in a sick new GT. The new management has truly made a difference . read more

we test drove a new 2025 audi all road with joby joy at pacific audi... unfortunately inventory on the new audi a6 all road is very limited... we ended up buying a unit at another dealer - that being said - we contacted joby before we purchased and he was so helpful to hold our hand over the phone during our purchase process - he is a total pro & highly recommend him & his dealership for any new and used car purchase - we had a great experience !! read more

My Audi Q5 was in for its 40k service. I planned it in advance of the factory warranty was to expire in 2 days just in case. I requested an extra thorough inspection by the service team. Fortunate for me Ron Reed's team (Gabi/service tech) found a leaky motor mount ~ $3,200 covered by warranty. I can't thank the service team enough for their extra efforts that saved my family a big future maintenance expense. You LA Car Guys are the best. Regards Jeff D read more

The hurdles just to try and make a service appointment are ridiculous. Audi's reputation for bad service remains unparalleled.

Service is way over priced the service manager is RUDE have no regards for the customer and could careless about your business .. I was totally satisfied when Henry was my advisor I see why now he is not with this company i'm taking my business elsewhere you all suck from the loaner department to the girls who Schedule the appointment poor customer service they won't get another penny for me the last 800 I spent with you guys $507 just for labor y'all are crazy never again read more

I purchased my vehicle here in December 2022 because they are the only one of two dealership with the color I want. I am located over 50 miles from them and had to come here. Simon was such a sweet and caring salesperson. He gave me a good deal and even delivered my vehicle to my home. The problem lies with their financial officer and management. I have excellent credit, but apparently, they could not find a bank that can offer a lower interest rate except 6.99%. So, after purchasing my vehicle, I applied to my credit union bank, which gave me 4.99%. Isn't that outrageous? I paid off my loan from them since January 2023, but their financial officer/management is giving me a hard time refunding my GAP payment. I have been communicating with them multiple times. It's been 2 months, and I still haven't received my refund. I don't know what to do. We will see if this review will get their attention. read more

Audi Service - Epic fail. We're on our 3rd Audi and this is bar none the worst service dept we've ever experienced. After making an appt and leaving our car, we received a text msg that it would be another week until a technician could even get to our car. Which begs the question: Why make an appt if they don't have staff available? After FIVE weeks, my car is still not complete, but the mgr said, "Well, it's safe to drive, so come pick it up and we'll contact you next month when we have the part you need. Then you can make another appt." Absolutely our last Audi. read more

This was the easiest car purchase I have ever experienced. Kevin went above and beyond to make everything go smoothly. I didn't feel like Kevin was trying to "sell" me on anything making me very comfortable. He was upfront and honest. He even entertained my 3 y/o daughter during the process. He was very easy to work with and made the process simple and fast. Thank you so much, Kevin! We appreciate your help and kindness! read more

Horrible service management. Same complaint as other customers experienced. When called to schedule an appointment the first available appointment was in about two weeks at 10 am sharp on Tuesday. Then after dropping off the car I was told that due to backlog the technician will see my car in 2-3 days. Long story short, the tech finally worked on my car on Monday the following week and took him just a few hours. Complete disregard and disrespect to customers' time. Ron, the service manager is incompetent with scheduling and was totally rood when I complained - he even offered a number for Audi customer service to complain. He just doesnt care! Absolute worst service for a luxury car! It is not rocket science. Don't schedule appointments if you are not available. Restaurants figured it out, audi should be able to figure out this logistics too. read more

Kevin S helped me buy my Audi, from the first moment of greeting to close, he was so attentive and helpful. I'm very happy with the service and positive attitudes at this location. Alan in the service department is also extremely helpful and gets you taken care of asap. Thomas in Finance, actually cares and wants to help you. Amazing experience at this dealership! read more

If you're interested in leasing an Audi go somewhere else because this place is terrible. My wife and I leased an E-tron in 2020 and decided to buy the car at the end of the lease. Audi Pacific tried to charge us several fees including a $950 "inspection fee" as part of the purchase. They tried to it justify it as some sort of safety/liability protection but it was really just their way of trying to protect them and make extra money out of us. What on earth needs to be inspected when you've had a car since it was new and agree to buy it as is? Every person we spoke to came up with a different nonsense justification and refused to waive the fee. We'll lease more cars in the future but we'll never go near Audi Pacific ever again. You expect a little dishonesty when you buy an old beater off a used car lot, but when you lease a $65,000 car you expects integrity. Audi Pacific doesn't have it. read more

My service advisor Ms. Anel provided excellent service .. I sent my car for 10,000 miles maintenance per appointment , but no loaner car was available at the time e, she told me to come back if I need the loaner car, I said yes .. one hour later she called me the loaner car was available, so I send my car and got the loaner car as what I expected .. The service check in took me only 5 mins ! read more

Alan Toruno took care of us the moment we 1st step inside the dealership until we left the lot with our 2019 Audi SQ5. He patiently walked us through the vehicle with every bits of detail as well as the buying process. If you need an Audi make sure to check out Audi Pacific and look for Alan, they are very professional and it does not have the pressure you mostly experience with another dealership. read more

Audi Pacific - 2019 Audi SQ5 - Car Dealers Near Me - Torrance, California

See all