This location is more central at Irvine Spectrum and is close to the Ferris wheel. Parking at spectrum can be very difficult depending on what time you are there and there is a chance that you will have to walk a good amount to get to this location from where you park. There is no seating available inside but there are some tables outside. We went on a weekend and tried to order 2 cinnamon pretzels. They didn't notify us until after we paid that they were out of those pretzels at the time and their solution was to have us either opt for a plain pretzel, an almond pretzel, or wait 10 minutes for them to make more. We asked if we could just change the order and pay the difference to upgrade to pretzel bites, but they were unable to do that. We ended up waiting for the fresh pretzels and they were very apologetic about it. Despite just being made, the pretzels were fairly hard and chewy. The texture made it seem like they had been sitting out for a while. It's an okay spot, but there are options that I'd rather go to first before picking this one. read more

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Went to Auntie Anne's on Tuesday because T-Mobile had an offer for a free original pretzel. I wasn't able to redeem the free pretzel myself, but my sister was able to, so we still ended up stopping by. We ordered the Sweet Almond Pretzel, Pepperoni Bites, plus both the cheese dip and marinara. The original pretzel was honestly the highlight of this visit. Since they were making them fresh for the T-Mobile promotion, it came out warm, soft, buttery, and reminded me why it's such a classic favorite. The Sweet Almond Pretzel was good, but we felt like it almost needed a dip to help balance the sweetness -- although adding one might have made it too sweet overall. It still had really nice flavor, just depends on your sweetness preference. The Pepperoni Bites were pretty much what you'd expect. They're solid, but definitely one of those items that can vary depending on freshness. When they're freshly made and not sitting, they're really good. Overall, it was a great midday snack -- perfect for that in-between lunch and dinner craving. The staff was helpful and friendly, and Auntie Anne's is always a staple for us whenever we're craving pretzels. read more

Auntie Anne's - Original Pretzel Sweet Almond Pretzel Cheese Dip Marinara Dip Pepperoni Nuggets Bucket - Pretzels Near Me - Irvine, California

Today 4/26 is National Pretzel Day and you get a free Original or Cinnamon Sugar Pretzel when redeeming it in the app. I prefer the original pretzel with salt and a little bit of mustard. When you go at the right time and get a fresh batch, it is so good. They are soft, warm, buttery but with a subtle crunch. I crave them every time I go shopping at places that have a location. At the Spectrum, Auntie Anne's is by the Giant Wheel across from Tilly's and Cotton On. Hours of operation are daily from 10 AM to 9 PM, except Friday and Saturday until 10 PM. read more

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I love Auntie Anne's and never had a bag of mini pretzel that I didn't like until today.. As can been seen in the picture, the pretzels is burnt, tasted dry and hard. Very disappointing. No I'm pissed. How can they sell this? Don't they have a timer on how long to bake? read more

Auntie Anne's - Burnt pretzels! - Pretzels Near Me - Irvine, California

Auntie Annes is always a great place to stop by and get delicious pretzels and pretzel nuggets while shopping at the Irvine Spectrum. My favorite flavors are the regular salt flavor and the cinnamon sugar flavors. The pretzels always taste fresh. There is some seating but only outside. read more

I stopped by Auntie Anne's on my way home from lunch and decided to try their Oreo Topped Nuggets for the first time. I didn't expect them to taste as good as they did, but they were nice and warm and the taste of the Oreos with the cream sauce mixed on top of warm pretzel bites, was the perfect way to finish off lunch with a great DESSERT TREAT! read more

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We went there and I loved the customer service there. A beautiful precious women named Casandra such a beautiful smile and very sweet and she made everything so much better. I was so happy and so grateful and I will come back because of her sweetness and her kindhearted heart. Give her raise!!!!!! read more

Mediocre food and service. Politics aside owner can get nasty and throw trespass warning if you have a complaint

Lorenzo and the other worker were extremely rude. We asked questions about the free pretzel promotion and when we asked he ignored us while being on his phone with an earbud in. He then left and another worker and said we have to get the app then we asked what's the next step and she said figure it out. Extremely rude and unprofessional staff will not be returning. read more

I came for National Pretzel Day, and got the Cinnamon Sugar Pretzel for free with in-app coupon. The pretzel was warm, soft and chewy with just the right amount of cinnamon sugar. Absolutely delicious! The only negative was the wait but didn't want to take off a star bc it just tasted so good and it was free! I arrived at 5pm and the line didn't seem very long, but I still waited 30 minutes in a very slow moving line. read more

Auntie Anne's - Got my free Cinnamon Sugar Pretzel to go! - Pretzels Near Me - Irvine, California

4/26/23 - National Pretzel Day. A disastrous experience at the Irvine Spectrum location. Not adequately staffed and no communication to those on the line. There were probably 40-50 people on the line. I went inside to ask will they have enough, and they said they only had 2 left and were not going to make any more. Shouldn't someone have come out half an hour prior to say the supply is gone? A poor customer experience. Only 3 staff. All looked unhappy and unfriendly. 1st and last time at this location. read more

Auntie Anne's - 4/26/23 National Pretzel Day fiasco - Pretzels Near Me - Irvine, California

I'm not sure why Auntie Anne's only has 3 stars because they make really yummy pretzels. The closest parking are either where the Bristol Farms or by Sephora. There's always a line here, so they must be more than 3 stars. The pretzels are soft. Once you have a bit, you'll want more. I like sweets, so my favorites are the sweet almond and the cinnamon sugar. They make the pretzels super soft and buttery tasting. Happy Pretzeling! read more

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Stopped by this location at the Irvine Spectrum the other night to try the new confetti nuggets. The store is small but you can't miss it because when you walk by it smells delicious. They didn't have any made so it was about a ten minute wait which was perfectly fine for fresh bites. The confetti nuggets were actually quite tasty. Perfectly buttery (grab some napkins) and the sprinkles balance out the butter. The bites were fluffy and not overwhelming, some of the ones at the bottom were a little doughy though. Definitely overpriced (about $11)but that's to be expected at this point. I'm glad I tried it but don't see myself clamoring to come back for this particular item. read more

Auntie Anne's - inside of store - Pretzels Near Me - Irvine, California

Love their sugar cinnamon pretzels! Yumm!! So hard to walk by and smell them without grabbing one! My kids love the pepperoni bites! Polite and courteous staff. Will be back! read more

First time very overpriced cinnamon bites nothing compared to wetzell I had some it's too dry and airy

Crispy and fresh. Line was somewhat long but service was quick and literally took less than 10 minutes. read more

Auntie Anne's - Sweet Almond Pretzel - Pretzels Near Me - Irvine, California

The level of understaffing here is flat up abusive! One clerk, a mile long line, people with app pick-ups cutting said line, and on top of that possible cross contamination from having ONE PERSON basically being worked to death with no time to change gloves. It felt so disgusting to witness straight up Dickinson style wage slavery that we left without buying a single thing and hope the poor lady on duty either gets some backup or quits for her sanity. read more

Auntie Anne's - Heinous working conditions - Pretzels Near Me - Irvine, California

I love Auntie Annes. I always go for the pepperoni pretzel bites and it always hits. The wait wasn't too long for it being busy most of the time I go. read more

staff was very polite, and helpful. Freshly made pretzels are super soft and amazing. And if you want, the bites are delish. read more

Auntie Anne's - Pretzels Near Me - Irvine, California

They took 20 minutes to make my pretzel cup. This place is a disgrace. I expect better out of a fast food corporation.

Terrible customer service. Sweatha was flat out rude, don't work in the food industry if you don't like to interact with customers and provide the bare minimum when it comes to customer service, how hard is it to have some manners? It felt like they couldn't care less about assisting customers.. but at least put on a fake front. Crazy how rude someone could be in a 3 minute interaction. read more

Auntie Anne's is one of two types of pretzel stores at the Irvine Spectrum. The menu consists of sweet pretzels, savory pretzels, and pretzels with pepperoni or hot dogs. I just had lunch so I went with a cinnamon pretzel. Cinnamon Pretzel ($4.70) - The pretzels served here are soft and doughy. Texture and taste wise it reminds me of a bagel. The sweet pretzels are just dipped in a coating, in my case it was a cinnamon and sugar mixture. It was just ok taste wise, and at roughly 1.5 times the size of a bagel, it is really EXPENSIVE and over priced. Overall the pretzel was just ok. However, the cost is ridiculous for what you get. I'd like to point out also that the pretzels are not made to order. I'm not sure how this place can justify the cost. I think $1.50 would be a fair price. read more

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Unsure why all the bad reviews . I've always loved Auntie Anne's. Memories of my youth. Pretzels still delicious here. Service good and friendly. Just wish they would bring back some of their original flavors and open more shops. read more

Food was horrendous and extremely overpriced, and the lady in front is very rude. My friend found a very peculiar substance in his drink and there was a spider behind the napkin dispenser. The ground very unclean and unkept. read more

Absolutely horrible experience here! As shown in the picture below, the pretzel nuggets that we ordered were completely burnt and when we asked for a new cup they didn't really do anything ... read more

Auntie Anne's - Burnt pepperoni pretzel nuggets - Pretzels Near Me - Irvine, California

I purchased a couple of standard soft pretzels yesterday, and I have to confess being quite underwhelmed. First of all, paying over five bucks for a soft pretzel seemed rather preposterous. I'm sure the greedy Irvine Company is soaking the shop unmercifully, which has to be part of the issue, but still... And I was disappointed in the product. It was certainly fresh and warm. But most soft pretzels have virtually no open space among the pretzel loops. This was, for want of a better term, scrawny, as if the dough never had risen to fill the space. I hope that make sense - perhaps I should have taken a photo for this review. Anyway, I'm not inclined to return. Perhaps the competitive Wetzels in the same center will be a little better. read more

Expensive but yummy! Perfect for a stroll throughout the Spectrum Mall! BEWARE!!! Don't go into the store with greasy fingers though, the workers won't like it! read more

Very rude service. I asked for a replacement because it was all burnt and the server didn't say anything and put the old one back on the display without asking if we touched it or not. read more

Auntie Anne's - All burnt Pretzel Dog. I asked for a replacement and it's also burnt. Very rude service. - Pretzels Near Me - Irvine, California

It's 09:27pm.. this location closes at 10:00p. I'm 5 people deep, but customers are walking out all saying the same thing.. what a rude employee and all he said was "Nope" and not making anymore. It's 0930... literally there's now 5 more customers behind me.. Clearly they could make up to 10pm and give customer service, or why stay open till 10p if you aren't making pretzels In a pretzel store... read more

Check out guy was singing to the inappropriate music while checking out my wife. He sang, "give me head bitch give me head" pretzels are over priced cheese was not warm and they acted like it was an inconvenience to have warm cheese. Will not return. read more

I do not recommend! The food was cold and supper greasy. The dips were cold and cost extra to get two or more! I recommend to find a healthier and better alternative than these poor quality snacks. read more

The workers all looked incredibly miserable. The girl that served us the food coated our pretzel in powder. It was so salty it was unbearable to eat. read more

Auntie Anne's - Terrible roasted garlic and parm pretzel. Coated in powder - Pretzels Near Me - Irvine, California

Auntie Anne's is kind of a new discovery for me. As a child, my mom never let me indulge in the mall pretzels. However, now that I am an adult, I had to give it a try. I recommend the original salted pretzel. It is not too oily or greasy, and has great flavor. If you are in a sweet mood, i love the cinnamon sugar one as well. I recently also tried their lemonade, and i was surprised that it was NOT overly sweet, but instead perfectly tart and sweet at the same time. The pepperoni pretzel is just ok for me, not bad. I found it a bit on the greasy side. I want to try a pretzel dog next :) This location is close to the Barnes and Noble's in Spectrum. read more

i went to auntie anne's and im so sad why did they give me a burnt pretzel. this should not be served to customers it's black. read more

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After a day of meetings and a brief stint at the Spectrum, I was starting to get hungry and thirsty. The pretzels looked enticing and I hadn't had a pretzel in a while so I opted to get one as a snack. I noticed someone sitting outside with pretzel sticks so I got the combo with the cheese sauce. The pretzel sticks were oily and cold. I guess they had been made in advance and just left sitting out because I noticed she just handed me something sitting behind a heat lamp. Another disappointment. The cheese sauce was also at room temperature. Did they just take that out of the fridge too? It also tasted pretty disgusting. After a few bites, I ended up tossing the whole mess and wishing I had just gone to Subway or Wetzel Pretzel. read more

Auntie Anne's - Pretzels Near Me - Irvine, California

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Auntie Anne's is a great pretzel place for when you want to snack or just want a bite to eat. We ordered an almond pretzel, which is my personal favorite! They make your pretzel right in front of you and take it out of the oven, steaming-hot. The outside seating at the mall is awesome and super nice! We sat right by the fountain, and sat back to relax and talk! Super nice location and quick service. read more

Auntie Anne's - Pretzels Near Me - Irvine, California

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I don't usually write bad reviews, but this was just unacceptable. Not only was the service bad, the manager was rude. I came with a BoGo deal that clearly says expires on 1/22 and they did not hold true to it. When I politely asked to explain why they would not accept it, the manager just stared at me and said no. When we asked if they could try to scan the coupon, they ignored us completely. Simply disappointed. read more

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The worst customer service ever! My wife walked in with my kids at noon trying to get some pretzels as a quick snack while shopping. No hello or greetings when we walk in. Bad sign number 1. Asked for an unsalted pretzel and was told it's sold out....how do you sell out within 2 hours of opening with no one in line...hmmm interesting. Bad sign number 2. So my wife asked for pepperoni bites and got the canned answer again, "sold out" with no line. Bad sign number 3. At this point I was certain that this is a storefront for money laundering cause they are actively trying "NOT TO SELL THEIR MAIN OFFERING: PRETZELS' The customer service is terrible and probably won't fall for their trickery again. I will go to an actual pretzel store next time and not a money laundering place masquerading as a pretzel store. read more

Horrible service The guy who works there didn't even entertain the idea when I politely asked if I can have salt on the side for the classic pretzel. And he was upset when I ordered 2 pretzel hot dog and asked the price. Advise is to do your job better. read more

Girl at the register with blue acrylic nails today looked at me like I was crazy when I ordered a pizza pretzel and then looked annoyed when I politely asked for a bag. I finally go into bite my pretzel and it was as hard as a rock super disappointing I should have known it wasn't fresh bc it was the only one left read more