haven't had auntie Anne's for 10+ years, and I remember why. very friendly workers, but shame on me for cheating on wetzels pretzels. it does not hit nor smack in comparison to wetzels. it's decent, and better than pretzels at a fair and the movie theatres but it just ain't the same to what could've been if I satisfied my craving for a pretzel with wetzels pretzels. CLEARLY my disappointment is expressed, lol. will probably come back because their subscription gave me a free pretzel for signing up, haha- but that's it! read more

Auntie Anne's - their jalapeno pepperoni - Pretzels Near Me - San Jose, California

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like iwwwwww.....both marinara sauce but notice the color... it seems this branch is down the drain. read more

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Mini pretzels dogs are my favorite they are so good. This location has it comparable to the location near my home which is always out of stock. I went on a busy Sunday, there are two cashiers despite the long line I got my order right away. read more

Pretzel bites were very stale, you could tell they had been sitting for a long time. I wish they still had the sour cream and onion flavor. Would not return. read more

Decided to pick up a late lunch at the eastridge shopping center on a Sunday afternoon, and there were hardly any waits at Auntie Anne's, the display case well stocked with pretzel dogs, nuggets, and cinnamon sugar treats (note, I've visited the last hour before closing time on another day, and the display case looked very empty, barely any choices, so unfortunately timing can impact your selection and experience). I opted for the pepperoni and jalapeno pretzel during my recent visit, and was delightfully surprised as it turned out to be one of the best pretzels I've ever had. Light and fluffy inside, a nice crunch on the outside (crispy cheese!), and tasty jalapeno and pepperoni toppings creating such a delectable savory snack. It was so good, I had to resist returning for seconds before leaving the mall. read more

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Soooooooooo goood the dragon fruit mango was the best drink everrrrrrr the service was ok not to much to brag about the employee needs to be more welcoming The dessert was good the drink was amazing read more

Auntie Anne's - Pretzels Near Me - San Jose, California

Burnt pretzels no thank you! I know it's just fast food but it can be pricey so would at least like to enjoy more than a few bites. Also when I was being rung up insisted on selecting the tip. I'm getting turned off my places that insist a tip as a way to check out. read more

Auntie Anne's - Pizza bites - Pretzels Near Me - San Jose, California

I love Auntie Anne's. As I kid, I loved their cinnamon, but now it's too sweet, so I love their almond. Perfectly soft and crispy. I tried their pretzel bites with a T-Mobile offer and was quite surprised. Service was great. read more

Auntie Anne's - Almond pretzel bites - Pretzels Near Me - San Jose, California

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always consistent and delicious! haven't had these pretzels since i worked at Sears long time ago lol i would always get these pretzels on lunch. bread was fluffy and good amount of seasoning. the only downside was the customer service. every time i've gone there's like 1 or nobody in line and the service could use more energy. there's always a girl there who looks at you like this (-.-) and in a monotone tired voice greets you and takes your order lol why are they not happy? anyway lol it's good! i always go lol read more

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As a connoisseur of all things baked, I have to say that there's nothing quite like a fresh, warm pretzel straight out of the oven. Auntie Anne's Pretzels, in particular, are a true magic trick when it comes to satisfying that gluten craving. While a buttery, flaky croissant beats a pretzel, there's just something special about biting into a soft pretzel, perfectly salted and dipped in mustard. It's the perfect snack for any time of day and always hits the spot. read more

RJ needs to be recognized for his exceptional customer service today! Service with a smile, very kind and quick to take care of ours and other customers needs! As busy as it got, he remained calm and with a smile! Got through the lines so quickly! Thank you RJ for your help today! Definitely will be back here just because of him! read more

Our kids love the pepperoni pretzel nuggets here, but they aren't always available. They are kind of expensive now-a-days (what isn't?). This location does offer a buy 3 get 1 deal, but that's just way too much pretzel for us! read more

Auntie Anne's - Pepperoni Pretzel Nuggets - Pretzels Near Me - San Jose, California

Tip: this location gives one free pretzel for every three pretzels purchased (not all locations do so) read more

Auntie Anne's - Pretzels Near Me - San Jose, California

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Great service my the new guy. Says something in my order was wrong before I caught it and made it right. Amazing service. read more

Auntie Anne's - Great service from this Pretzel maker. Honest and willing to make things right. Great guy. Says he's new, but outstanding service my guy!! - Pretzels Near Me - San Jose, California

Went here about a week ago purchased a bucket of pretzel bites employee would not honor the price on the board which was around $24 dollars/ she insisted the price is $29 dollars and I pointed at the sign she gave me 3 cheeses for free / I feel the price is way to expensive / most likely will not return read more

This is my staple food for when I go to the mall! I tired it for the first time to my trip to New York when I was little and it's been a constant source of comfort food till this date. I am a big fan of the original and the cinnamon sugar pretzels! read more

Love the pretzels here! They're mostly always warm and tasty whish really do well for my stomach! Usually there's 1-2 staff in the vicinity however the lines are never long- which is a huge plus for a hungry customer! On the other side, the pretzels weren't all perfect this trip. I purchased a pizza pretzel for my sister and they gave us a burnt one :/ We're normally not ones to complain- however the burnt taste was far too strong to ignore. Hopefully our next trip isn't as unfavorable as this one! read more

Haven't had a mall pretzel in a while, and had that sudden craving. I used to get a nice fluffy pretzel with some mustard pouches thrown in here. After the initial sticker shock - almost $8 for the pretzel and dip extra for something around $1.50 - I got a shriveled up, dehydrated looking pretzel that tasted like toasted dust...no mustard cause I did not shell out the extra money. Horrible example of a greedy company jacking up the price and giving less for more. I assume the dough is less than a quarter, so I will find some recipes online next time I feel like Pretzel! read more

Quality has definitely gone downhill while the prices have gone up. The pretzels at Auntie Anne's aren't as thick and fluffy as they used to be, and they don't bring out fresh batches regularly. Most of their pretzels on display are also burnt. Though the pretzel itself still tastes good, I was left with an unpleasant, bitter aftertaste because of how charred the bottoms were. The plus about this location is that they do a "buy three, get one free" deal which the Valley Fair location stopped doing. Bumping up to three stars because the worker was friendly and kind enough to charge us for the less expensive pretzels, giving us the more expensive one for free. read more

My daughter enjoys pretzels. I don't think she can distinguish between Auntie Anne's and Wetzel's Pretzels but what do I know? I can't speak on her behalf. I am not a pretzel girl, well if it's there then I'll definitely eat it but my choice for a snack at the mall is always something in the chocolate department. I remember this day down to the T; I got to the mall after the gym, after the temple, and after grocery shopping at Sprouts (trying to be healthy) but I stole a bite out of my daughter's pretzel sticks (cinnamon) and indeed it was buttery, doughy, and cinnamony.. I gave 2-3 to my monster to keep him occupied whilst I was at Daiso and Noonie's (yes, I had a cupcake for "breakfast") since I didn't technically have breakfast nor lunch yet and it was after noon. What I like about Auntie Anne's is that you can see how the pretezels are prepped, prepared, and baked. Staff wear gloves so there's a slim chance of getting things contaminated which brings me to an interesting Yelp fact from Bloomberg; that Yelp will add health inspection scores. The objective is to promote "public well being". The great thing is that the Bay Area and New York City will start to implement this and that means us! If you do not have a sweet tooth like myself then I congratulate you as you may have saved yourself at least 20-30 minutes of rigorous cardio at the gym but these pretzels are just as deadly, w/o the sugar spike. P.S. They sell Auntie Anne's pretzel kits at Bed, Bath, and Beyond (and I bought it) but I saw those kits there, too so I'm not sure if they are selling it or baking it from the kit. read more

Customer service is always lacking at this location. Two employees in particular have made it very clear to me that they do not care about the business. I don't know how the company treats their staff, but it must be pretty horrible based on how awful their attitudes are towards the establishment. Watch out for the following: Janet. You have an attitude of a teenager with way too many hormones. If I ask for another pretzel because you gave me a burnt one, the proper response isn't to glare at me and toss the pretzel back into the case. First of all, that is not sanitary as I have already touched the pretzel and you are going to try to sell it to an unsuspecting customer. Secondly, if I am paying $3.99 for some baked dough, I would expect that you would have some respect to the food and your customers. Then when giving me the replacement, it probably isn't much of a good idea to toss the item on the counter and walk away. Doesn't really show that you care. And lastly, rolling your eyes at me and glaring at me as I leave the stand isn't welcoming me to come back. Jason. You're not as bad as Janet but definitely need a bit of training. The proper response to me asking for 8 pretzels on $2 Tuesday isn't "holy crap." I can't believe that's the first thing you would say. But I get it, ordering 8 pretzels all at once probably is out of the ordinary, so I'll accept the humor. But, honestly you're kind of gross. As I'm handing over my credit card, is it really necessary to use your apron to wipe off sweat from your entire face. You're handling my food and I don't need your sweat on it! I get that it's hot in there because of the ovens, but dang. I love the pretzels, and it's really unfortunate that this particular Auntie Anne's employs people who clearly do not want to be there. read more

I never thought I'd see the day when I experience bad service from not only one Auntie Anne's, but two Auntie Anne's in the same mall. The first Auntie Anne's I visited was the one in a booth on the east side of the mall. The lady working in the booth was not only unwelcoming, but she seemed preoccupied cleaning the booth rather than serving the customers. I guess I could understand assuming she was the only one working there. When it was finally my turn, I wanted to use a coupon code, and to her knowledge, she was unable to figure out how to do it and pointed me towards the actual Auntie Anne's store in the mall. When I went to the actual Auntie Anne's booth, the cashiers/employees looked extremely bitter and annoyed for no obvious reason and informed us that their "Wifi was down and couldn't input any rewards" although the other booth was able to still enter said information. Their pretzels are good, but it's so disappointing to have such terrible employees. read more

Came here to redeem the t-mobile freebies after we got disappointed by the YEE Hellaween event. After placing the order, I was told it's going to be ready in about 10min. After about 10min, they asked me if I'm waiting for something? I said I ordered cinnamon sugar pretzel. They were exchanging glances, asked around and then told me it's gonna be another 10 min. I said that's what you told me before. They said yeah,it's not ready yet. I asked if I can just grab the cut ones (I think they Called it pretzel nuggets instead) but they insisted that they can't give that instead because it's more expensive. So I have to wait another 10min. It's been more than that and I'm still waiting for my freaking pretzel. Everything about this mall sucks read more

Hope the corporate sees this review. I bought a mini pretzel dog from this location today. The lady who helped me didnt greet me nor smile nor say thank you after the transaction. But most importantly, she gave me my change with her dirty gloves, full of sugar/cinnamon. After she helped me, she resume with putting the pretzel in the container with the same gloves. ‍ DIRTY GLOVES, TOUCHED DIRTY BILLS, and then TOUCHED THE FOOD?! Lot of their pretzels are burn too. ‍‍ read more

3.5 stars I remember as a kid I use to love going to eastridge mall and buying the sour cream and onion pretzel. They were my favorites. They had a deal, buy 3 get one free tool Then later during high school, I believe they got on their discount cards too. Too bad they don't have those now. They still give out samples here and there though, of course, they never give out my favorite. read more

Pretzels are hard most of the time and lemonade taste very watered down, manager was really rude, cashiers were very friendly and greeted with a great attitude. read more

The smell of dough, butter, and salt is intoxicating. I knew my boyfriend was special when he brought me home an Auntie Anne's when I was sick. I compare all other pretzels to these. None other compare. Original, no salt, with cheese dip. Cinnamon sugar pretzel with cheese dip (when I'm feeling extra gluttonous). MMM....thank you, Auntie Anne, for being the most delicious way to keep my BMI higher than it should be. read more

Why is that whenever I come to the mall to shop, I always find myself in front of one these stands? It's almost involuntary... like those cartoons where the aroma lures them in on a floating cloud. 5 big red ones for the deliciousness that is Auntie Anne's. read more

Why am I so addicted to bad carbs? Jalepeno pretzel with cheese? Delish. Cinnamon sugar/raisin pretzel with cream cheese? Awesome. Sour cream and onion pretzel... I give in! Soft and fluffy with a chewy outside. Customer service is OK. read more

Wanted some pretzel dogs, but noticed that an employee (Larry) who was preparing the bagels went to the register, took money, didn't bother taking his gloves off, and went back up prepping pretzels. Isn't that a health code violation? I think their employees need more training. read more

I love Auntie Anne's! I've been so bummed out because their Gilroy location has been temporarily closed since forever, and yesterday was the first time in ages that I was finally able to enjoy some of their pretzels. This location was short staffed yesterday so they only had pretzel bites available while they worked on making their usual array of pretzels, which was totally fine by me cause to be honest I just wanted some kind of pretzel from them. I ordered their cinnamon pretzel bites for my sister and the regular salted pretzel bites for me and my mom. Those damn pretzel bites are deadly, but not in a bad way, in literally the best way possible. It's one of those things that once you start munching on you just can't stop, and surprisingly enough there was a good amount of pretzel bites filled in the cup they give you. Geez, how many times can I say the word pretzel in a review? Lol. To sum it up this place is great and they make their pretzels with love read more

This is the closet location to my house and I never have any problems but the lines are always long. I would think about pretzels every now and then and would drive here just to get some. I love this place and every Auntie Anne's that I have gone too. In fact, their email spam and cool stamp cards have saved me money and has gotten me free pretzels from them. They have the best strawberry lemonade and their pretzels are always fresh, soft, warm, and they will give you the one you want. Point, eat, drink, and you'll be happy! Yumm, I'm craving for a pretzel now! read more

They make the softest pretzels. I personally know the manager of this branch, she is a very good friend. She makes sure that everything is fresh and that her workers have a schedule that they like. So with that knowledge in mind, I go here and don't feel scared to eat the pretzels, or shall I say devour them... So good. read more

We always stop by here when we are at the mall. Love the sticks for the kids.

I Love soft, overpriced, pretzels. Every time I go into a mall the sweet smell of soft pretzels slow baking makes my mouth water. I uncontrollably have to have one, or a baker's dozen. I did notice they stopped pre-drizzling the glazed raisin, now it is just the dipped raisin. All in all I recommend this place to anyone who even remotely likes soft baked pretzels. read more

I really like Auntie Anne's almond pretzel, the texture and sweetness is just right! But if you want something sweeter, try Wetzel's Pretzels almond crunch, it's definitely sweeter. For something a little spicy I would go for my other favorite, the jalapeno pretzel with hot salsa cheese dip! Mmmm~ read more

I love the cinnamon and also the almond pretzels here. I love how they are so nice. I haven't tried the other pretzels that they have, I guess it's cuz I got too addicted to the cinnamon and the almond ones? :D read more

The pretzels are well made but the customer service is why Im giving this place 1 star. Not all the workers are rude just 1 in particular cant seem to get her attitude right when it comes to helping a customer. I recieved unneccessary attitude from Janet who apparently is the "Shift Leader" and I never write reviews but with how snappy she is I just felt the need. An incident occured today. I had a coupon for bogo free pretzel and I made my order w/ Janet since she was at the register and as Im about to hand her my card and the coupon she makes a remark, "Are you going to give me a coupon? You were supposed to do that at the beginning." I was shocked at how rude this girl was. How was I suppose to know I had to give the coupon beforehand? Does it matter that much? It wasnt the first time I used a coupon there and each time the other employees were fine with me handing it to them after. Maybe this comes off to be not that big of a deal to some but I cant deal with rude people who feel the need to snap at customers for no reason. Overall, Im done coming here. Janet should fix her bitter attitude or be fired. read more

MMM pretzels, auntie annes taste homemade and not like they were made from plastic. My favorites are the original salted and the cinnamon sugar. read more

You can smell the buttered pretzel from miles away. From sweet to hearty. Plain, cinnamon, jalapeno, almond, all awesome. Try the pretzel sticks with cheese sauce. read more