During my recent visit to Auntie Anne's, I was pleasantly surprised by the excellent customer service provided by Mercedez and staff members being very friendly, attentive, and wilingness to help explain their meun when ordering yummy and fresh pretzels that are baked fresh everyday..The staff greeted me with warm smiles and promptly took my order with great patience as it was my first time ording from Auntie Anne's as how they handled busy times or special requests. Their dedication and ambiance to customer satisfaction truly made my experience enjoyable, and I left feeling valued as a customer. Auntie Anne's has the Most Incredible Store Manager Mercedez. Who goes above and beyond to make her store and customer service very well keeped maintain while making fresh buttery pretzels fresh out the oven....Best Pretzels in Town and the whole wide world... read more

It is ridiculous that in today's age, we have to be negated a simple cup of water. I understand your company has bottled water but what's wrong with offering a simple cup of ice water? Especially when I e purchased a pretzel. The pretzels aren't that great either. If I'm not mistaken it's against the law to not give a consumer a cup of ice water. But that's okay. I went right across to Starbucks to get a nice large cup of ice water. To make matters worse I was even willing to pay for the cup if the company is so worried about the cost of their cup supplies. Terrible! Last time we consume at any of your locations. read more

I love this place and usually really great customer service by anyone's who has helped me with my order there but today was a different experience. I stood waiting in the online order pick up side and the cashier Alyssa ignores me and tells "I can help the next customer" about 2 times and so I tell her "can I get my online order?" She said "for who?" I said my name and just let her know "it was just a Dr Pepper!" She said rudely "I'm getting it" and then gave me my cup without even looking at me and turned away back to the register. Just one bad experience with one associate who is either having a bad day or just has terrible customer service will reflect on any business. I hope she doesn't continue with the same customer service she gave me for anyone else. auntie Anne's like I said before has always been great and friendly every time I go there. The work space looks clean no matter how busy they get and the line typically can go fast but seems long due to sometimes customers and the entire family standing there waiting for or to make their order. The Manager there is extremely great and attentive whenever she has helped me and there is a guy there with long hair who is always great as well! Very pleasant people to have to deal with real quick when I'm on a lunch or break. The pretzels are always fresh and they have the new Oreo bites I have been wanting to try but haven't had the chance to as well as the watermelon drink that looks really great and might try next time and Over all they always have something new advertised for us to try! Great place!! I would def. Encourage anyone who doesn't go there much or very often to try it out again just to remember the taste! Thanks for normally great customer service and unfortunately today it wasn't up to par but hopefully next time! read more

The service was good, I had asked the girl taking my order of the watermelon lemonade was good. I could tell she was frustrated. I ordered a regular mini dog. I waited five minutes for my mini dogs. Sadly they were burnt on the bottom. Didn't wanna make it a big deal so I just took them. read more

Auntie Anne's - Brunt Mini Pretzel Dogs - Pretzels Near Me - Visalia, California

See all

Great customer service. They were fast and friendly. Mercedez helped us with our order. She was so nice. We love going to the Visalia location. Thank you the food was great. read more

This Auntie Anne's is very clean, and the food is always Fresh and Mercedez always gives awesome customer service!!

This place is very delicious and the people are super great!!! Definitely going to be coming back. Customer service was very fast and super helpful. I was struggling with using the app for the first time and they guide be through it! Definitely recommend!!! read more

Ordered a salted pretzel . When I got it it was about the skinniest thing I have ever seen! It tasted like it was under the warming lamp way too long. Unsatisfactory is the grade here! read more

Auntie Anne's - Snack time! - Pretzels Near Me - Visalia, California

See all

Customer service is the worst here, but as you already know based on the low reviews with a 2 star says it all. Ms Vanessa was extremely rude only because I went around to get in line since the wagon I had didn't fit she had an issue with that and I told her she was rude and she proceeded to call security on us unbelievable you guys customer service here is more like the opposite clearly these ladies really hate their jobs and it shows read more

Went to Auntie Anne's Girls gave me the best service I could ask for they were very attentive food was great left with a smile Love u keep on the great work read more

Fire Pretzels, what more can I say, staff was nice too. I guess I did have more to say technically. Gerthy Approved

I fucken called asking if any cinnamon pretzels were made and this stupid bitch hung up don't know her name but I called 7/4 at 4:37pm

The new DM doesn't allow them to make pretzels -- only to order which takes 20+ minutes to wait. What kind of pretzel place has their manager disallow them to make pretzels? read more