I would give them five stars however the last time my wife and I had dinner at Austins Mark treated us very poorly we supported then covid and the way we were treated was poor, We left a review and he never responded. We have not returned. I had a lot of respect for Mark until that day. They have a great restaurant however never expected that kind of treatment from a then loyal customer!! read more

Came here on a Tuesday evening with coworkers. None of us had ever been here so we were in for a surprise! Upon entering, it sounded like a club (not in a bad way); tasteful even. We were seated in the incredibly large heated patio. Our server was super nice and attentive. I ordered the Parmesan fried calamari to share with a coworker. It was super greasy. I liked the taste but after a while it was giving me a slight headache, which I will safely assume is from the grease. Following, I ordered the bread pudding, which I did not anticipate being so large! And it came with whipped cream and ice cream. The photo doesn't do it justice how large and wide it was. Super soft and I enjoyed the flavor. I'd return to try another dish or two. read more

Austin's Saloon & Eatery - PRETZEL BREAD PUDDING - Steakhouses Near Me - Libertyville, Illinois

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Stopped here for dinner on the way home from shopping. The GF app showed the safety rating as a 5 so we decided to check it out. I've been here multiple times before but this was the first time since being diagnosed with celiac. They have a huge dining room with lots of tables. We chose to sit by the TVs to watch some of the games. They also have an impact fuel room which serves as a music venue. They are hosting a Taylor Swift theme concert in a few weeks which would be fun to attend. They do not have any GF items marked on their menu but their website said a lot of dishes can be made GF. I ordered an aperol spritz and a beyond burger with a GF bun. They do not have a separate fryer for fries so I opted for mashed potatoes. The server indicated she would let the kitchen know of the gluten allergy. She was very helpful and willing to check ingredients to ensure safety. read more

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I moved out of state a few years ago, and when I am back in the Libertyville area, Austin's is always at the top of my list of my schedule permits. They offer plenty of seating (inside and outside to fit your preference), and a vast menu. While a large menu is risky, from my personal experience they do everything well. They are know for their fajitas and burgers (among other things), and on this visit my wife was up for breakfast (which they offer certain days), and I chose the Pig Out (BBQ) sandwich which had amazing flavor. The staff are great and the food equally good! Austins, I hope to see you again soon! (please bring back the B52 sandwich!!!) read more

Austin's Saloon & Eatery - Austins Pig Out Sandwich. Fries are boring, the sandwich awesome! - Steakhouses Near Me - Libertyville, Illinois

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I recently visited to Austin's for lunch and was genuinely impressed! Not only do they have a huge covered patio but also spacious interior seating areas. We had a rather large group and they were easily able to accommodate us. The restaurant itself plays into the western vibe but in a tasteful way. Parking can be a bit difficult but be sure to go around back for more spots. Their menu offered a wide variety of items which made picking one item hard! Portions are large so expect leftovers. The food presentations were amazing! While I only got a caesar salad (YUM), others got the tacos, sliders, and bowls which came out looking and tasting great. Our server was warm and kind throughout taking care of our group. She did give us a bit too long of gaps for beverage/food orders, but I completely understand letting us all catch up. Overall, this was a great spot for any small or large group catch up! Tip: Austin's shares a building with Fuel Room which hosts entertainment on weekends! read more

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We had our mother's 90th Birthday party at Austin's. The owner Mark upgraded the party to the Fuel room. Everything was perfect! The food the service was excellent! Mark gave all of us the best memories we will never ever forget. Thank you Mark from the bottom of our hearts. And to your wonderful staff. read more

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I am incensed right now. I can't tell you about the food because we were never able to order! Had a 6:30 reservation, got seated at 7:08. Nobody came to our table. We left at 7:28 for the show in the Fuel Room. There was a lot of patting on the back from people coming in and seemingly getting seated right away. I will NEVER eat here again, throughly disappointing evening. read more

I was looking forward to spending my birthday lunch at Austin's and things were going well until my fiance and I were matched with a terrible server named KCB. The server was incredibly slow and inattentive; and to top it off, the server stated I could have any desert I liked since it was my birthday. Unfortunately, the server lied and charged us for the desert. I made a complaint to the assistant manager and he nonchalantly brushed me off and stated he would take care of it. I will not be returning to this establishment; and no I was not refunded for the "promised" desert. read more

Bar staff is always the best over at Austin's. Kitchen rocks. Allison was so good behind the bar tonight! She should work every Saturday!

This place is a really great lunch spot on the weekend. Been here a few times and have enjoyed it. We always start with the buffalo wings and they are usually crispy and juicy - just how we like them with a good homemade ranch on the side. This last time we tried the Caesar salad with garlic shrimp and it has great flavor. The salad wasn't as crispy as we'd like but it was fine. We also got the chicken fajita wrap - which is really more like a chicken burrito but it was very good and the wrap was the perfect texture- nice and soft. The prices are just right - this place is a contender! read more

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The food is excellent, the ambiance is amazing, however one sever, KC B was absolutely awful way too long between checking on customers, not detailed oriented. It was Saturday afternoon, not busy at all. When addressed to management, they said they will talk to him, not very comforting as a repeat customer. read more

Want to like this place! First I got a dirty wine glass. Then I got the wrong salad and no one checked after dropping food. After we were finished the server came and I let her know. She brought us the check. No discount, no comp. I found that strange. read more

Ordered take out pizza.....Worst pizza I've ever had. Crust tastes like cardboard- pizza sauce has no flavor- cheese tastes artificial- called and complained... they didn't care. Never again read more

I ordered online for carry out , I had the Northwoods fish fry which has Cod and Walleye. 3 pieces of each. It was ready when I got there. The carry out service is very efficient. They have a carry out lane in front so it makes it very convenient to park, run in and pick up my order and go. This was on a crowded Friday night and they did an excellent job of running things. I couldn't eat it all at one sitting , so I have another meal. Yummy read more

Austin's Saloon & Eatery - Northwoods fish fry - Steakhouses Near Me - Libertyville, Illinois

We came in for lunch on a Saturday afternoon. Although the parking lot was full, there was no wait to be seated. The server came over right away and took our order. The salads came out within five minutes and for a house salad was pretty loaded. The appetizer in the entrées came out pretty much at the same time. So the service was fast, but it did not give us time to enjoy the appetizer separately. The steak and salmon were cooked to perfection. The rice and beans are excellent. The ambience was pretty laid-back and quite not a lot of people in the dining area, which was nice . read more

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Austin's overcharged us for an item that we did not order. Called the next morning and they said they would refund me but never did. Food is okay, but nothing special and overpriced. read more

I am so impressed with Austin's treatment of their guests. We visit Austin's fairly regularly. We love the food, the large menu, and our servers have always been wonderful. On our most recent visit, my husband made a math error when finalizing our check. He put in correctly the amount of tip we wanted to leave, but when he added it to the pre-tax amount he accidentally wrote in a total that was $10 over what the correct total should have been. The restaurant would certainly have been within their rights to use the total on the final charge to our card. However, they did not. They put in the amount that should have been the total - $10 less than the total my husband wrote down. Amazing! Kudos to them for their honesty and ethics! read more

The food was very delicious and the wait time was minimal. Sam, Pete and Mark did a superb job. Sam's attention to detail and customer service was above and beyond what I expected due to enormous amount of customers at that time. Pete and Mark were very active in checking on customer's and ensuring satisfaction and attention to detail. I will definitely go back there again. Well done to all. read more

Austin's is again a solid place to go - this time we joined the Easter brunch (just before the fire you may have read about, luckily no one seriously hurt!) Theo Easter brunch offered a carving station with ham (great!!) and brisket (so so), buffet of shrimps, a smoked fish (mackerel I think, VERY good!), also tons of other things (biscuit &gravy, French toast, bacon etc). Also they had pizza and mac&cheese, a great Greek salad. No bread unfortunately, but also an omelette made to order and pancakes also freshly made. This came with soda coffee and mimosas included - a great way to enjoy time in Easter. Well organized though quite busy read more

Austin's Saloon & Eatery - Donuts from the Easter brunch - Steakhouses Near Me - Libertyville, Illinois

We met a group of family here for a Navy boot camp graduation. We had 6 at the table. When we were done, we were informed that they didn't split the bill for 6 people. My wife and I didn't have any drinks so we were the least expensive of the group. Since we rarely use cash, so we had to scrounge for cash to pay one of the group to cover the bill with his credit card. What a bad way to end what was a nice family gathering. Shuffling cash around like a bunch of gamblers. This place is a no go in the future. We have never been in a place that couldn't split the bill. This is epic bad customer service. I also think in the process that the server got shorted on his tip. In addition, it was so loud that it was impossible to carry on a conversation. It's time for this place to step up their game and not convenience themselves and inconvenience their customers. Boo! read more

We ate at Austin's for years and had a horrible experience about three years ago and only recently returned. I first want to complement Korey our waiter. He was outstanding. He really cared that we had a positive experience and we did. Just wonderful. We stopped to tell the manager about Korey's outstanding service. He was so appreciative and he too complemented Korey. He was as welcoming as Korey! It was a refreshing change from our previous experiences at Austin's. We will return thanks to these two outstanding employees! read more

Fabulous food and atmosphere - the Mediterranean Chicken (Greek) dinner is huge and so delicious! Comes with an excellent Greek salad! Highly recommend visiting and enjoy! read more

I had written a good review for Austins. But on my last visit, a waiter was rude and the management gave him a pass, For that reason, I will no longer give my business to Austins, read more

Had Austin's delivery this evening. Have eaten there many times in the past with average results. Tonight I had the Monster Melt. OMG absolutely outstanding! I couldn't be happier. I strongly recommend this sandwich. Scrumptious! read more

Great food and service. Lively atmosphere. Broad menu choices to accommodate most budgets.

Service was solid. The waitress was efficient. Food-the burgers. Cooked as ordered. Nicely seasons. Loved the fries. Delivered hot! Value. A little bit expensive for a burger. read more

Great food, large menu never had anything bad Great bar seating and variety of drinks Outstandingly service read more

Had to eat quick to get somewhere in an hour. Been here many times. Food is good and service was super fast. We were in and out in 50 minutes with yummy leftovers to go. Highly recommend. read more

Food is adequate. Bartender not quite attentive. But what really is the turns off is that when we go out to eat and we don't expect the owners politics to be in our face. So if you are cool w being nickled and dimed on things like a bit more sauce, if you think it's cool to have Fox News on when the other TVs are on sports and if you think it's cool to have Fox News taking the TV space instead of the Olympics (!!), and if you like your food served with a side of right wing politics then this is your place. We won't be back. We don't like mixing any politics w an eat out experience. It's just disrespectful. And we don't like stupid .50 cent up charges. So solid pass. read more

6/23/24 18:20 Thankful for accommodating our 12, then 13, and then 14 party. However, the service is too slow. Our party feels like our table was neglected as we see her, our server, attending to the other tables (3 other). Our drinks aren't refilled. She seems overwhelmed and she should've asked for help. 20:00 Still no food. The other tables that are 5+ per table are done. It's just us left. Don't clean up other table when you still have to attend to us. Food arrived shortly after, my stepson's skirt steak came out first (celebrating him and his fiancé after bridal shower that day), and after 23mins everyone's food came. So I posted the review while we were waiting and the owner or someone higher up saw my review and told the waitress. She asked around for me and found me. She proceed to "guilt trip" me about my review- told me about her boss being mad at her, and about why she needs the job. First, I really hope she doesn't get fired because this is not just on her but a reflection of your establishment. Second, you know your employee is drowning and you let her drown, shame on you. Third, you knew there was a big party that you accepted and should've assigned a backup with her. She was set to fail. After we were done, bill came and we paid. As we were leaving, our party heard the server yelling at another server about our tip . Service=tip, that's how's it's always been and that's how it will always be. It is based on the service we received. And the fact that you had to talk to me about my review, about how I should've talked to you first (we tried flagging you multiple times, MAYBE if we/I could find and talk to you then maybe, but you were nowhere to be found or get a hold of). She did the best she could, and her team let her down. Service: 2 Ambience: 3 (after being talked to after my review) Food: 2.5 Honest review. read more

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Great service with amazing food. The grilled chicken sandwich with mushrooms, onions and mozzarella cheese exceeded my expectations. Prompt, friendly staff. I would highly recommend. read more

I absolutely love going to Austin's Saloon whether its with my besties or my boyfriend! The menu has so many options, which makes it easy to try something new every time we go. From delicious appetizers to mouthwatering entrees, there's always something to satisfy everyone's cravings. The service is always top-notch--friendly and attentive, without being overbearing. The food consistently impresses, whether you're in the mood for a tasty burger, delicious tacos, or something else entirely. I've never had a bad meal here! It's the perfect spot for a fun, relaxed meal with friends or a date night. Great food, great service, and always a good time--Austin's Saloon is a place I'll keep coming back to! read more

called Austin's Saloon & Eatery and put an order in to be delivered at 6:00. It was delivered at 4:30. Turned it down because it was a hot meal and we did not want to eat at 4:30. We get a call from Austin's wondering why we didn't accept the meal. I explained why & he said I didn't give a time, which I know I did. I said I still wanted the meal only delivered at 6:00. They delivered it at 6:00 & I think it was the same meal they delivered at 4:30. Was terribe! Will never order from them again. read more

We had a larger party recently on a Friday night here. Service was very good as usual and the place always has a good vibe. Our only issue to report was the quality of their mediterranean bowls. They arrived and were must like a soup and not at all good. All other entrees were good as usual, but just a FYI on the bowls. read more

Super clean restaurant with a great bar and friendly staff. For such a big place they do a good job getting your food out in a timely matter and it's always very good. read more

In town for work and this spot was recommended. Then I saw in the news they experienced a small fire and were reopening today. So I definitely wanted to come out and support this family owned business. I am so glad I did!! It was clear from the greeting the woman in front of me was a regular and beloved customer. It was lovely to witness. My own greeting was warm as well! The service was timely and friendly. I had the Iron Skillet Steak Sandwich. Yum!!! Would definitely order again. It was a rainy, snowy day. I was seated on the porch with a roaring fire going. Perfect setting for wonderful food. I highly recommend this spot! read more

Austin's Saloon & Eatery - Iron skillet Steak Sandwich - Steakhouses Near Me - Libertyville, Illinois

Came here for dinner. Loved the vibe. Food was delicious and service was excellent. My sandwich was steaming hot when it arrived at my table. I took my first bite and literally said out loud to myself "oh, that's good." The bun was so soft and melted in my mouth. The chicken patty was delicious. Onion loops were crisp and had great flavor. I enjoyed the house salad. Most house salads are lettuce and one tomato. This had a nice variety of ingredients. My margarita was also delicious. I'm sad I don't live in Illinois but it was definitely the perfect locals place to visit while on vacation. Two thumbs up. read more

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I would give zero stars if it let me. We didn't even get to eating. I had a reservation, but they would not seat us until all in the party arrived. I called the remaining two driving together & their ETA was 10 minutes. They still refused. The two that were there are drinkers & Austin's could have started making money while we waited for the whole 10 minutes. Actually, we could have asked fir a table for 2, which on the patio, will accommodate 4; and just waited for the other 2. Mark, the owner, was right there witnessing all this. We went down the road to Jimmy's Charhouse. Mark & the other gentleman, knowing we were leaving because of their unwillingness to seat us, just waived and wished us Merry Christmas. Granted, Mark and the family own enough establishments that one group of patrons means nothing, which in my opinion is a little arrogant. Bottom line, I find this very poor customer service. BTW, Jimmy's was great & we spent over $200 & not that the dishes were more expensive. Kudos to Jimmy's Charhouse - great customer service & profit for them Shame on Austin's!! read more

We hosted our company's holiday party at Austin's in the Fuel Room last night and it was fantastic! We had roughly 60 guests and Shane, Alicia, Kim, and Katy truly made the night flow seamlessly. Kim was our server throughout the evening. Her attention to detail and friendliness was remarkable. One of my pet peeves in the food industry is when my server leaves dirty dishes/napkins on the table. Kim was magical in the way she swept everything away immediately when someone was done. The place was clean all night long. She also charmed the guest with her enthusiasm and was quick with drink orders. I also really appreciate that Katy was there at the ready taking guests coats and walking them upstairs to the coatrack at the start of the event. That was really classy. I'm sure she climbed about 30 flights last night! She also helped me pull together the centerpieces with her floral arranging skills which exceeded her job description, I'm sure. She was a lifesaver. Alicia and Shane were very kind, competent and professional. Both are so pleasant to work with. Alicia was our bartender. She was friendly and efficient with the drinks. No one was left wanting for anything. Shane was my point person throughout the night. He was a huge help with set up and swiftly worked in the background making sure everything ran smoothly, the food was served on time, etc. He was readily available for available for anything we needed. The owner, Mark was wonderful to work with in setting this all up prior to the event, answering my many emails, sending us the floor plan and a satellite view of the parking area, etc. When he asked how the sliders were, I had to tell him I didn't try them as I am a vegetarian. Our guests loved the food (great pizzas and awesome fresh veggies and fruit skewers!). Mark insisted on making a plate of vegan Beyond sliders and French fries and sent it out especially for me. Such a thoughtful thing to do! Mark also really knows how to best layout the floorplan in the Fuel Room to make the party flow. We had (3) slot machines, a craps table, a roulette table and a blackjack table. We also had (2) chair massage therapists and (2) caricature artists. He made it all work with the space not feeling crowded in the least. He didn't just set us up with his staff and leave either. He checked in with me a couple of times to ensure we were having a good time and ask if we needed anything. I look forward to our next event at Austin's. They really understand the service business and know how to treat their customers. Big thanks to the staff! read more

Great food and even better service !! We had a large party and our server was outstanding. He was on top of his game and suggested food, got our drink to us quickly !! He took his time with each person and was just an outstanding server!!! We will be back. Dan read more