I recently worked with Adam at Autozilla (Beretania location) while considering a used car…read morepurchase, and I wanted to share my experience even though I didn't end up buying. Adam reached out promptly, kept communication easy and consistent through text, and was genuinely friendly throughout the process. What stood out most was that he seemed truly invested in making sure the car was the right fit for me -- not just closing a sale. I also had an independent pre-purchase inspection done through my own trusted mechanic of 20 years, who confirmed that Autozilla is honest and runs a good operation. That meant a lot to me. Ultimately I didn't move forward with the purchase, but that was purely a personal preference about the specific car -- not a reflection of Adam or the business at all. I'd feel confident coming back here and would recommend Adam to anyone looking for a no-pressure, genuine car buying experience.

Title: Disappointed - Vehicle Issues Within 30 Days…read more I purchased a Mercedes from this dealership less than 30 days ago and have driven it under 600 miles since purchase. The vehicle has 58,000 miles and was sold to me "as-is." Shortly after purchasing the car, I began experiencing significant vibration during cold starts when the vehicle is placed in gear while stopped. This is not something I would expect from a properly inspected luxury vehicle at this mileage. What concerns me most is the lack of response. I have reached out multiple times to address the issue, but I have not received any reply. Even for an "as-is" vehicle, customers should expect transparency, basic roadworthiness, and communication when problems arise shortly after purchase. I am simply asking for accountability and a response. I will update this review if the dealership chooses to resolve the issue professionally.

I award 5 Star rating to Neue Auto LLC, earned due to the diligence and honesty displayed by…read moreservice advisor Mr. Alvin Niki and the Automotive Technician that performed the OBD Diagnostic test on our 2013 XC60 vehicle which begin indicating engine warnings, shutoff in safety mode and ending in engine service required urgent. The diagnostic revealed Crash Zone Faults still stored on board. Mr. Niki's explanation was thorough, understandable to this elderly veteran, Mr. Niki recommended I contact Insurance Adjuster explain the situation. Instead of we can fix it, Mr. Niki's recommendation was the wisest. He was not deterred about losing a future customer in explaining that what we needed is a little beyond the their capabilities, given the dealership would have the Vehicle specific diagnostic tools and the ability to factory reset the electronics. We will be having our XC60 veicle serviced by Neue Auto LLC in the future. The Neue Auto provided the service at no cost to me, as explained, we were not able to correct/repair the problem.

I've been to Neue Auto a few times now and honestly wouldn't take my car anywhere else. Alvin and…read moreCodi are both so amazing, just very helpful and professional. They're usually able to take me in pretty soon too which is great. On my most recent visit, I went in thinking I needed specific work done, but Codi realized it was a totally different issue. He fixed it right then and there, so I didn't even need the major work I thought I did! As a woman in my early 20s, I'm always prepared to be sold on things I don't need, but that never happens here. They're so good at explaining what happened and I've never felt ripped off. The reception area is nice with AC, water, and a TV, plus a huge perk is that they pay for your one way ride share from the shop after you drop your car off.

The service provided for my car was excellent, and the entire process was handled professionally…read moreand efficiently from start to finish. I truly appreciated how organized and timely everything was, making the experience smooth and stress-free. The staff was courteous, knowledgeable, and kept me informed throughout the service, which gave me confidence that my vehicle was in good hands. One of the highlights of the visit was the comfortable waiting lounge. It was clean, relaxing, and thoughtfully set up for customers while they waited. I especially enjoyed being able to partake in a hot beverage, read the newspaper, and watch TV in a calm and welcoming environment. Small touches like these really make a difference and show that the business values customer comfort and satisfaction. Overall, this was a very positive experience, and I would gladly return for future service and recommend them to others looking for reliable and professional automotive care.

Our experience at Servco Toyota Honolulu was exceptional. We would like to thank Rodel Election…read morefor the great service as a car salesman. He provided information for us to make our car buying decision without doubt. He outweighed the pros and cons of the two car options we were deciding on - he pretty much was transparent about them and it definitely made our decision to buy our new family car much easier. In addition, he was like family - he likes to make conversation to make us feel comfortable. He has a lot of experience in what he does and would highly recommend him to our family and friends. I would also like to thank Mark Nakanishi, the Financial Services Accountant, for helping us finalize our purchase. He was also helpful on giving us tips to care for our car by recommending cleaning products. He definitely knew the ins and outs of his department. We also met Keiko Inouye from the business office and she welcomed us so warmly. Sheʻs like family! Thank you to the general manager, Brian Lee for being a great leader, as your team definitely provided very exceptional customer service on our purchase day, from the time we arrived until the moment we left with our new car. MAHALO!

Recently purchased a Honda from Max Motors. I worked with Peter throughout the process and am very…read morehappy with the whole experience. He was knowledgeable, honest, and clear about everything. I would absolutely recommend them.

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

Dakota and Bella were great sales reps very informative no pressure sale. David O in the finance…read moredepartment along with Josh we're very helpful and explaining warranties insurance and contract information with an up-to-date visual computer screen. It's very user-friendly and much easier to understand than my previous car all in all I would highly recommend them as they great teamwork and down to earth Mahalo, Mahalo, Mahalo

Exceptional Customer Service and care by Mr. Dakota Moates and Mr. Oh!!!!! My father and I had a…read morewhole host of questions for them and they expertly answered all of them. They were patient, attentive to our needs, and made us feel like Ohana. Mahalo Nui loa from two very satisfied customers!!! I absolutely love our new car!! If I ever buy again - I'll certainly stop by your location!...highly recommend Hertz 414 Lele Street, Honolulu, Hawaii 96819!!

I was 8 months pregnant & my car was about to fall apart.. I was honestly a little nervous to buy…read morefrom this dealership due to the look of it BUT do not judge a book by its cover. I did end up buying a 2018 Hyundai Elantra w/13k miles on it.. they had actually just got the car & were still in process of fixing a few things. Because I bought the car over a holiday weekend, they were not able to get it into the shop for a few days so they allowed me to take the car home until the shop was open and at that time they gave me a nice reliable motor car while my car was worked on.. they fixed everything. Once I hit my car back I realized it was pulling to the left & seemed like the alignment needed to be done.. with no hesitation they arranged a time for me to drop off the vehicle and get a loaner car so that they could fix the issue.. figured out something in the alignment was bent so they fixed it & in the meantime I gave birth.. this shop is located in Honolulu & I live deep in the west side. My husband is military and works 24/7 therefore I am full-time mom and with a newborn it was stressful thinking about how I was going to get to Honolulu to pick up my car.. no worries.. they sent a driver out to switch cars right at my house. I can not recommend this shop enough.. they are reasonable, reliable & affordable. They are up front & honest. I had a great experience & highly recommend Today Auto!!

Just had another conversation about my key fob with the service man and he is SO BLOODY RUDE!…read more I'm on my 4th or 5th Subaru, but the one before last I brought in for some compressor recall. They replaced the part but 2 weeks later I sold it and there was a problem with that replacement. The friend I sold it to took it to his mechanic who said the problem was Subaru's replacement of the recalled part. I took it back to Subaru and the denied any culpability. My friend took it to another mechanic who agreed with the first one. I took it back to Subaru and they refused to fix the problem. I gave my friend back some money to have it fixed.

Carlos was extremely helpful and honest and more than anything made a stressful situation much…read moreeasier. Currently I'm moving for work and had to sell my car quickly and fairly and Carlos was the best. He was helpful, asked questions, made sure I was all prepared and then made a great offer. Beyond that, he was a personable guy that connected and made the whole transaction feel like talking with a friend Lastly, to reiterate, the offer was more than fair, my car was not an easy undertaking and the speed, the process, the clarity all made this an exceptional value for me. Hit up Carlos whenever you need to get your car sold.

Carlos was extremely friendly and personable who helped us sell our car within 30 minutes. He was…read morehonest with us and we were able to strike a deal that both of us were happy with. He was quick and informative and I would recommend him to anyone who wants to sell their car with no hassle!

Ms Kelly. Wonderfully affable, radiant, and focused on customer satisfaction. So far so good for…read morethe car she sold us.

After shopping around at a few different dealerships, our family came across Automax and had an…read moreexcellent, no-hassle, no-pressure experience. We found a van that fit the exact requirements we were looking for and were able to test drive it with Junior. Junior was very knowledgeable about the vehicle and answered all our questions about the vehicle features and any concerns we had. We then worked with Kelly on the vehicle purchase. Kelly discussed the payment options for the vehicle and was able to quickly set us up with a lender. She worked through all the paperwork to get us going and able to answer all questions regarding loans and payments. 100% recommended dealer to check out, with a good inventory of different types of vehicles, including specialty vehicles from Japan!

My husband and I had an outstanding experience with Auto X-Change. Our sales representative, Shaun…read moreCondry, who is also the sales manager, was absolutely incredible to work with. We feel so blessed we were able to work with him We found the perfect vehicle for our little family, and Shaun followed through on every single detail from start to finish. He even answered his phone on his days off. Shaun made sure we felt safe and cared for throughout the process. He answered the millions of questions that my husband & I had with patience, kindness, and ease. We honestly felt a little uneasy about purchasing a car on Oahu since we live on Maui, but Shaun truly held our hand through the entire process and made everything feel smooth, comfortable, and trustworthy for us. This company is solid through and through, and Shaun is amazing at what he does. It can't be an easy job helping people you've never met feel comfortable about making such huge decisions. Shaun delivered on every single promiseA man of his word, no doubt! Shaun and Auto X-Change made a such positive impact on our little family's life. I would 100% recommend this company to anyone. Thank you, Shaun!! Eli & I are super pleased with our purchase. Our friends are so impressed with my new ride too :) Sending the biggest smile from Maui to Oahu Also, besides the process being so professional & personable - it happened quick! These guys know what they're doing, we had our Highlander in our driveway within a matter of a couple weeks. Zero waiting around, this company is all about action with integrity! If you decide to work with these guys, they will not disappoint, guaranteed! I've included a terrible picture of myself (I'm probably the least photogenic person on the planet ) but this was the day we picked up the car, and just wanted to share how stoked I was! Thank you big time Auto X-Change!

This is my second time purchasing a vehicle from them, and it was by far the smoothest and fastest…read moreexperience I have had. If I could give more than 5 stars, I would. The team is reliable, communicates well, and truly makes the process easy. They can find any car you are looking for. Big shout-out to Shaun, the manager, and Justin for being amazing and helpful throughout the entire process. Highly recommend!