Hey Yelp friends! So my first experiences with the dealership were questionable. I'm not sure yet. We brought the beastie in for a tire replace and then after that the wheel locks went missing, so we had to purchase new ones. Then, the warning light came on before winter break and it was the computer sensor for the DEF tank. It took weeks for them to get it diagnosed, parts ordered and then installed. They had our truck for too long. Plus, we were paying out of pocket, it wasn't just a few hundred dollars. It was so stressful. We are teachers. We work at two different schools and carpooling everyday was exhausting and stressful to say the least. So when we got the truck back it seemed to be functioning. When the DEF needed filling my hubby took care of it, but then we noticed the gauge isn't showing that it was filled. So great, we knew we needed to take it back in, to my disappointment. So, we went in to the service department. My hubby explained everything and suggested they start the work right before spring break so they can have the beastie for a week and we won't be stressed. The manager spoke to the team and we have an appointment to drop it off. I'm relieved so far. Still concerned about the DEF gauge, but optimistic. They guys were welcoming when I pulled into the service area and friendly and helpful when I was pulling out. The manager made time right away to invite my hubby into his office right away to discuss what we needed and got us set up with a plan right away. So far so good. I will keep you posted. Thank you Auto Nation for the great customer service yesterday and we look forward to a successful experience when we come back in March for the servicing of the DEF gauge. read more

AutoNation Buick GMC Henderson - Alena the service coordinator - Car Dealers Near Me - Henderson, Nevada

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Was going through the motions of buying a car from them told them I would be in the next day by 1pm for sure to purchase the the car!! The car had a screen that wasn't working properly I asked them to fix it before I purchased the car..the salesmen called me at 12:20 to confirm my 1pm appointment then they called me back at 12:40 and said the car sold lol place just seems like an absolute joke it's ok probably a blessing in disguise don't shop here save yourself the time and dignity!!! read more

*****BEWARE OF THE SERVICE CENTER AND THEIR ADVISORS/MECHANICS ***** The absolute boiling point with this dealership service center was AGAIN catching them in a complete lie. My 2024 GMC Sierra HD had a faulty brake sensor saying it detected new brake pads, and then it said it needed new ones. Extremely obvious the sensor was having difficulty and not reading correctly. After dropping it off they called me saying I needed ALL NEW BRAKE PADS AND ROTORS saying my brakes were in the "danger zone" at 3MM width, on a truck with only 30k miles on it ? Does not tow heavy at all ? I knew that was a red flag immediately and they wanted to charge me $2,500. I said no and picked up my truck immediately. Low and behold after my husband had taken off all 4 tires the brakes pads were still at a 7mm minimum and the rotors were like brand new (photos attached). After bringing this up to 3 different service advisors not ONE said a WORD ! Are they on commission? Must be because no response said enough for me. If I could give this service center -10 stars I would. They are not even worth 1. I have NEVER in my life been so excited for a warranty to end on a vehicle so I don't have to deal with this place anymore ! GMC is supposedly "luxury" but the experience here and the people you have to deal with is the complete opposite. I will never purchase another vehicle from an Autonation dealership again. read more

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On Dec 13th I saw a 2021 Yukon XL priced on their website for $36,567 that I was interested in. I contacted the store, spoke with Cadarious (not sure proper spelling) who informed me the vehicle is available, though unable to test drive as the vehicle is in the shop being reconditioned for sale. I thought I was lucky to get a desk manager to have a more efficient phone call, but turned out to be a waste of time, and here is what happened. While on that phone call I confirmed the correct sales price. I understand when a dealership takes a car in on trade, or from the auction there is a cost to recon the car, and that cost is (supposed to be) already factored into the sales price. Because I understand that I asked several times, in different ways, to make sure we were both on the same page, and that recon cost was already factored into the advertised price of $36,567. Cool. Perfect. My wife and I go into the store, get brought into the shop, check out the vehicle. We liked the vehicle and wanted to purchase it. We told them we want to buy it but since we're unable to test drive it, we would like to be contacted as soon as it's ready to test drive and then purchase it as long as it drives right. We wanted to ensure nobody else was able to swoop in on the vehicle if someone at the dealership didn't contact us right away. The sales manager said he would go see if one of their tech's was able to get started on right away, and we would potentially be able to come back later that night to purchase it. He assured me that the vehicle likely only needed normal things, and since they're a GM store they likely had everything already in stock. Well, that didn't turn out to be the case at all. Yesterday the salesman Piero informed us the sales price has somehow jumped to $40,000 - and that the OEM running boards don't work. I told Piero that the sales manager and I confirmed the sales price was $36,567 and that the vehicle was only needing small normal things - that they likely had in stock. I also asked Piero if he could contact the sales manager or the GM to see what could be done and to contact me. Informed him (if it had any influence in the situation to the sales manager or the GM) that I had previously worked for AutoNation here in Las Vegas and understand a somewhat decent portion of the business, which is literally why I asked the sales manager multiple times about the price and the recon. Here we are Thursday, and I get a call from Cadarious asking if we are ready to come in, that the vehicle is ready - instead of addressing the issues? I had to ask about the sales price somehow magically increasing about $3500 and the running boards not working. He said the BCM had to be replaced and the running boards aren't working and have been taken off. I don't know who made mistakes during this ordeal, but the advertised price was $36,567, and now they're asking $40,000. They are not honoring their asking price. They're also not willing to show their cost on the repairs to fully recon the vehicle, even though the $36K price was already supposed to include recon cost, which would restore my confidence purchasing this vehicle at an increased price. I don't know how this dealership operates, and I unfortunately don't know any of the employees to find out what the honest truth here is, but it seems like someone realized $36k was too far below market and raised the price about $3500 to fit market. If that's the case, someone should get their pricing correct before they publish it online for the world to see. I don't know what the true story is, but it sure is a shame the advertised price means nothing, and the phone call also means nothing. Apparently, the GM, Michael Bell is either not able or not willing to sell at the original asking price. It's a shame too, because I honestly had a good feeling when speaking with the sales manager in person that he was being sincere, and I really wanted that vehicle. read more

When my check engine line came on there were immediate concerns I had with my new vehicle. Was able to make an appointment via my cars app for the next day. My advisor Sean addressed my concerns and gave me good expectations on what to expect. Throughout the process he had amazing communicate with myself and the lead tech to get the issues resolved. Got my vehicle back today with no issues and a good wash, which was much needed. I was initially worried that the interior may be dirty from getting people in and out of it, but was happy to find my vehicle in the exact condition I left it in. Happy that no excess miles were put on her other than about 20 which seems reasonable for test drives, pulling in and out of service dept, etc. Super grateful for the amazing service that I've had from Kazorie in sales, to bringing it in on my first service. Thanks so much guys!!! read more

Shout out to James Sutton! My service advisor. Thank you James! You did an incredible job advocating for us. Dealing with warranty repairs can be brutal. You kept us well informed via text messages and phone calls. If anybody needs a great service advisor ...ask for James Sutton. read more

Terrible service. They sold me a battery with a clearly marked 40-month warranty, but when it failed, they refused to honor it and claimed it was only 20 months. Mind you I bought this battery in middle of 2023. They don't date the batteries when they install them, which makes it easier for them to dodge responsibility. Unprofessional, dishonest, and not customer-focused. Avoid this place -- don't bring your vehicle here and definitely don't buy from them. read more

AutoNation Buick GMC Henderson - Battery that was in the car that says 40 month replacement warranty - Car Dealers Near Me - Henderson, Nevada

I've come to the Buick GMC dealership in Henderson for the last time. I love my truck but simply cannot put up with the service at Auto Nation GMC. Today I arrived at 9:45 AM for an oil change and a tire rotation. It is now 1:45 PM and coincidentally my truck is finally up on the lift. This occurred at or about the time I demanded that my truck be returned to me so that I can leave and take it elsewhere. To be clear I checked in on the status politely multiple times because my daughter has a tennis tournament at 2:00 PM and was told it was being washed. My daughter is now going to miss her tournament because of the complete incompetence and lack of care for a good customer at Auto Nation GMC. My fully loaded Denali Sierra Truck is two years old and it was time for a trade-in. I certainly will not shop here for my new truck I would have to have a screw loose to buy into this place again. read more

So I take my son's car to the Buick lot because that's what was given to him as part of his warranty for his vehicle that he bought over at AutoNation and every time we schedule a oil change we always have to to make sure they have the filters for his car because he has a Hyundai not a Buick Needless to say we take the car in and also make sure at the end of the service that we ask if the air filters in the cabin and in the car have been changed and every time we were told, yes they were never changed. We just had a oil change done not even a month ago and this is what our air filters look like in both the engine and inside of the cabin, I don't know why dealerships try to get this extra money from you to get a warranty or the extended warranty on your vehicle and they send you to a place that they don't even have your car at because again we have to go to Buick not to Hyundai long story short, we found out that the filters had not been changed due to a recall on the Hyundai so we had to take it to the Hyundai dealership and upon the video that they sent and what they showed us as far as what our filters look like those filters have never been changed read more

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AutoNation Buick GMC Henderson on Gibson Road in Henderson, Nevada is extremely predatory when it comes to their service pricing. I brought in my husband's truck for a standard oil change, tire rotation, and air filter replacement--nothing major. I was quoted over $400, which immediately raised red flags. When my husband went to pick up the vehicle, the bill had mysteriously dropped to just over $200, with no clear explanation. Even more frustrating, when we called another certified dealership across town to compare, we were told both the original and the "discounted" price were grossly inflated. This kind of pricing is deceptive and unethical, and it's clear they count on customers not knowing the standard costs for basic services. Whether you're a local or just passing through, I highly recommend avoiding this dealership's service department. Their practices are misleading, inconsistent, and exploitative. We won't be returning. read more

i received an on going really bad experience at this dealership from the service manager to sales. my leased truck has been in the shop for 33 days consecutively and was misdiagnosed from the beginning. juanita and adam were my service advisors and they couldnt have been worse. no communication they send you a txt message for updates inconstantly. if you can shop for a truck anywhere else do it!! read more

Stay away from the service department! They have no clue what they are doing. Service advisors will not call you back and not update you on your car. If I could give zero stars, I would!!! read more

When I've gone to AutoNation Buick GMC Henderson in the past, I've felt like I was being ripped off, so knowing that I need to get an oil change, I decided to call the Service Department and get upfront pricing for my Buick. Gregory answered the phone, and here's how our conversation went (after I told him my model and year): Gregory: "Oil changes start at $79.95." Me: "Start at $79.95? What's the real cost?" Gregory: "I can book an appointment for you, and when you come in, your service advisor will review your make and model and give you a price." Me: "I just told you my make and model. Can't you just tell me the price?" Gregory: "No ma'am." Me: "So you can't tell me that information." Gregory: "I don't have access to it, but I can book you an appointment." Me: "I'm not coming in without that information. I do appreciate your candor and honesty in telling me that I can't have upfront pricing for a simple oil change." I hate feeling like I'm being sized up before being given a price. It just feels so sleazy and reminded me of my last experience there. Today's experience made me realize I was right for calling first. read more

If I could give zero stars to AutoNation Henderson GMC Buick's service department, I would. At the end of June, my husband bought a new, 2025 GMC Canyon AT4 from a dealership about 40 minutes away from our house. About a week later, he noticed that the sunroof wasn't closing completely so is not sealing and that the side mirror indicators wouldn't show traffic on either side of him until after a car passed going the same direction. So he called the dealership he bought it from about bringing it in for warranty work and they told him that since there is a GMC dealership much closer to our house, he could get the work done at the Henderson location. It's only ten minutes from us, so it seemed like a good plan. While a faulty sunroof may not seem like a big problem, we are in monsoon season here and one good rain will cause the sunroof to leak into the cab of the truck and then we'll have a way bigger problem on our hands. He called the dealership on July 16 to ask if he could bring it in and they said sure, that his appointment would be the next morning, but he could bring it that evening and drop it off, since he goes to work at 5am before they open. We got there about an hour later and no one was expecting us or knew what he was talking about and it took him close to 20 minutes to find the person he needed to talk to, Juanita Starbuck. Juanita told him that the number he called for the appointment was a call center and it took a little longer for them to get the message about the appointment and that's why they didn't know about it. Fair enough. It's been almost three weeks since dropping his truck off and it still has not been looked at. After about a week, he asked about getting a loaner and Juanita said they didn't have any available, but that she would "try" to find him one. She never did. He's been driving my car, and we explained to Juanita that I start radiation therapy Monday-Friday for six weeks the first week of August and we need his truck back so I can have my car back to get to appointments. That's why we brought the truck in three weeks earlier than my appointments start, as we wanted to give plenty of time for the repairs to be made and get the truck back. We did pick it up for one day 1 1/2 weeks ago so I could go to a doctor appointment, returning it the next day, and at that time, Juanita said he was third in line to have his truck looked at indicating it wouldn't be much longer before they could diagnose the problem. Since we first dropped off his truck, my husband has called Juanita 25 times (I know because I counted the calls in his phone) and left messages about half the time, asking about the status of his truck or to check about getting a loaner, but not once has she answered her phone and not once has she called him back. The only time you can actually talk to Juanita is if you show up at the dealership. Communication with this business has been just horrible and non-existent. On Friday, August 1, my husband called the dealership, asking to speak to the service department manager, David Kohl, to try to finally get some answers about the status and timing of the repairs since Juanita apparently knows nothing. Kohl wasn't available, so he left a message, asking to get a callback. Today is Tuesday and my husband has heard nothing. Because I needed to start radiation today, my husband called Juanita twice yesterday and left a message to let her know we were picking up his truck, but of course she didn't answer the phone and didn't return his call, so he stopped by on his way home from work to tell her in person. It's been almost three weeks and the truck is not fixed and hasn't even been looked at. We will not be bringing it back to Henderson AutoNation GMC Buick for any reason, ever. I realize that my husband didn't purchase the truck from Henderson AutoNation GMC, but from a warranty service perspective, it shouldn't matter - we are still GMC customers who paid close to $60,000 for a new truck and at this point, the dealership had it longer than we have. We plan to contact GMC Corporate to let them know how bad the service department's customer service is at this location. Who knows if it will make any difference, but at this point we're willing to try anything to get his truck fixed. read more

Update - I was able to speak to the GM . He had been made aware of my situation, he asked for my rundown of events and, without prompting from me, told me he would cover all my travel expenses related to my breakdown ( I was route to LA for work ). I respect him for jumping on that issue and doing the right thing by me. It goes without saying that they will also do whatever maintenance and repairs necessary on my car. read more

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Brandon in the service department is fantastic, customer-focused, and no B.S. Go see him; don't know about anyone else and don't care. He was great. read more

Service department does not call you back. You can leave messages but they do not return calls. When we called and talked to other service advisors they would not help us either. Apparently you can only work with assigned individual who is overseeing your service. We ended up selling our Buick and will never set foot in that place again. I could go into greater detail about everything that went wrong, but it's soooo much. Beware and stay clear read more

Worst customer service. Truck has been there for 3 days now. Service department does not answer or return a calls. Called to get a manager on the phone and was told I would receive a call back. Waited over an hour with no call back. Called back and spent 15 minutes arguing to get a manager on the phone, they came back and said they were transferring me to a manager, and then hung up on me! This is not the first time we have dealt with this dealership and same issue so it is not just a one time bad luck. This is a consistently always terrible experience. read more

Do not bring your vehicle to the service department! I had my vehicle here for five days and they never even worked on it. It was parked for five days and they kept giving me the runaround. I brought it in for warranty work. read more

WOW WOW WOW This place is terribly out of line I bought my car in and they didn't even call me after 6 days as a matter, fact, I had to call them six days after it was there and at the end of the night all I need to do is put new batteries..... Take yourself to another place read more

I bet I'm not the only one that got scammed by this dealership.they made me sign a prelim work order for diagnostics for 205.00.apparently the extended warranty company took a month to make a decision of denying my claim.so my vehicle was at the dealership for about a good month.so when it was time for me to pick up my car with nothing done to it,turned out i was charged 205.00 for every diagnostic they found on my vehicle..i had the impression that 205.00 would cover at least 137 point inspection.my wife ended up paying 1100.00 to get the car back and nothing was done..i don't know what kind of business they are running..i don't wish this to happen,even to the people i don't like..ZERO STARS and KARMA will definitely bite this dealership in the A$$..GOD HELP THEM..the only way for this dealership can improve is to shut down their scam operation and close..they are probably laughing now but all the other people they scammed will have the last laugh.. read more

The review on the bottom is from the last time we had service and even then they gave us a hard time. Now I have an update on how this is by far THE WORST SERVICE CENTER I have been too. And I am refusing to ever buy from here again because their service center is terrible. We brought the car in a week prior to June 7th and they had told us a bolt was missing and someone had taken it off. Hoping calls are recorded since they lied and said it was a welded piece to the subframe. Then when we got there they lied and said it "fell off" and tried to put blame on us getting an oil change from up the street. I felt something was off so I called the dealership for invoices. They said they would email them but never did. A week went by and I asked again. I called many times but there was no answer and no one willing to give us the invoice. Finally last week we went there and got the invoice printed out. Waited for a manager at another shop to review the invoices since we don't know much about cars. At this point we also brought the car in for them to look over the work that they had done. Now that we have documented proof and photos of the vehicle missing the bolts from them replacing our front sway bars and the links they are still refusing to fix the vehicle. Not only that I HAVE OUR BABY that I was driving in this vehicle that could and could've broken down while driving at any moment due to their lack of professionalism and work. I have filed a complaint with corporate and have put a claim in and will definitely will be seeing about a lawyer for endangering not just my life BUT MY CHILDS LIFE for over a year. Their negligence shows me how little they care for the work they do. Hoping anyone thinking of buying or bringing their vehicle here thinks twice. Sales department at Auto Nation up the street was great but service has always sucked. Juanita was the only one to answer calls and help us out when needed. And when I spoke to the General Manager he seemed great at first but looks like he can't put his personal feelings to the side to make sure business is done properly. Please check out these photos of the vehicle, invoice and diagram of what was damaged due to the bolt never being put back in. Please be careful where you bring your car and who you rely on as when driving 65 miles an hour anything can happen if your vehicle is not safe to drive. It's been almost 40,000 miles.. I'm glad we are still safe but we have no other car and have to wait for them to fix the vehicle now since no one else wants to touch this. Not happy with the inconsistency of prices they give you. I went in for an oil change and was told it would 89.99. When I got their another representative said 99.99. By the time the service was done the next person told up 129.99. I had explained that we would've never came to this place for an oil change if we were told that price from the beginning. Fair to say I was not happy about this. My sales rep was amazing but the the service department needs work. read more

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Starting off, I should have stayed away from this location given how bad the reviews of this location are. I had a bad first experience so no surprise there. I pulled into the garage and came out my vehicle and was outside 2 separate advisors offices waiting to be helped. I had a 12:30 appt. No one else was in line with me. I was waiting for 5 mins at this point and still haven't been acknowledged. The older brunette lady at the far end saw me a few times but ignored me and waved me away. Keep in mind she was in the office alone sitting there not on the phone or with another customer. The second to last office at the end 2 employees were talking and ignored me. The lady in the second to last office was talking to a guy and looked over at me a few times but continued in the conversation and didn't step out to ask if I had been helped yet. I saw another advisor step out and I asked if I could be helped because I had been waiting over 7 mins now at this point and no one had even stepped out to ask if I had been helped yet. Keep in mind I had an appt and didn't want it to look like I was late in the system when in reality the workers were not helping me. Finally after I said to that other advisor if I can get help, the lady and man advisors who were talking in that second to last office finally stopped and the lady stepped out and said "oh we were talking you can come in now." I walked into the office and the advisor didn't introduce himself to me or asked for my name. No common courtesy there at all. He asked for the car key and my phone number for the account with the appt. I came here for the 7500 mileage maintenance and oil change. The advisor told me that I would get "my tires rotation and full service". I later found out from the service update texts that the advisor helping me was James. After waiting almost 2 hrs I get the car key back to my car and see my tires were never rotated like I was told it would be. I know this didn't happen because before the appt I put marks on my tires to see if the tires would be truly switched but it never was. All 4 tires were in the same place as before. My tires also were never filled with air. I have the same psi in each tire per the Buick app. Completely disappointed that I was lied to about the service I made an appt for, had to wait well over 7 mins before someone even acknowledged me, then had to wait nearly 2 hours for services that were never performed. At least my oil was changed but that's all that was done. I won't be returning here. read more

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The Service Manager, Rick, provided me excellent customer service. He went above and beyond to help me get my warranty issue resolved when no one else was willing to help. I would recommend Buick Henderson and specifically Rick, in service, to anyone needing repairs done on their vehicle. Thank you Rick! read more

Came here back in 2020 because I was looking for a good running car that could get me back and forth to work. I will say the sales guy that they set me up with was really cool and friendly made me feel at ease didnt put pressure on me to pick out a certain car and made the process pretty relaxing. Ended up driving out of here that year in a 2017 Hyundai accent which ran pretty good and was alot better then the previous car I had before I came here. Overall this is a pretty good place to shop for a car and they do work with you when it comes to the process of getting a car here so I do appreciate that. read more

Do not bring your vehicle for service! The schedulers will give you an "appointment", but, that date and time is absolutely meaningless. They will not tell you that though. I dropped my car off at my appointment day/time. I called at the end of the day since I had zero communication since drop off. Well, my call ended up to a voicemail. I left a message. Called again the following morning, voicemail again. A few hours later I called and spoke to the Sales Manager who tracked down the service manager JC. Who in turn told me that once my car is dropped off what that actually means is now my car is in line to be looked at (which is about 5-6 days from time of drop off) WHAT????? That is useful information when planning to get to and from work ect.....OR GOING SOMEWHERE ELSE THAT ACTUALLY HONORS APPOINTMENTS and values your time. Well, I was dumb and waited. Come my 7th day of not having my car - I call AGAIN! Still have had ZERO communication from anyone. I get voicemail again! I called and hit the schedule service option - They take a message for me and promise to have someone call me back. I leave my phone number. I left MY phone number on all voicemails and on the service paper at drop off. A woman finally calls MY HUSBAND. Not me. Not my phone number that I left many times now. She has Zero information and my car has not been looked at. Day 10 of no car - My actual service advisor, Socrates, texts my HUSBAND and says he is still looking into my car. NO INFORMATION and NO CALL TO ME! No idea when I will get this car back! They have not diagnosed and certainly not repaired anything..... 10 days so far people! BEWARE! read more

I wish the manager would shave that fugky girly beard. The dealership won't honor the extended warranty and keeps denying me work on my car I just bought it less than 90 days ago and they just want to charge me a arm and leg for work on it after letting them to a smog check after failing to do one after selling me the car! read more

IF I COULD GIVE 0 STARS I WOULD!! Do not bring your vehicles to be serviced here. I bought a 2024 GMC 2500 Denali last year here. I sometimes use it to haul things. I never had an issue with it until I received a recall notice related to the hauling system from this dealership. I brought it in to get the recall addressed, and a few weeks later when i tried to haul again, the tail lights stopped working. The service department tried to blame anything they can think of and denied fixing the problem under warranty. They said it was the trailer's fault that it blew out the fuses. Yet I had hauled even more prior to this with no problem. They said the NEW trucks were less capable of hauling without this problem. But yet I had to use my daughter's 2023 GMC 1500 truck to haul the same load. They said it could've been a water issue...so apparently the truck can't function in the rain. They are charging $400+ to fix this problem that never occurred prior to them "addressing the recall." They refused to put it under warranty even though it's a brand new truck. Some advice, if you do buy from here, forget the extended warranties because they won't honor it anyway. Extremely disappointed in this service. -WALTER HERNANDEZ read more

NEVER EVER take your car to this place for service. None of the service writers know what they're doing. My wife's 2025 Enclave's front camera went out. She stopped by on a Saturday and spoke with James Sutton. He requested she bring it back on Tuesday around 0900. She did and James has no idea what she's talking about. He proceeds to say they need to check the car out and would let her know by end of day. Didn't hear from them. She called back the following day and was told they couldn't get to it right away and would need it for several days. Okay...3 days later she hasn't heard from them. She went there after calling several times with no call back from them. James says they needed to get another camera but that would take more time but she could take her car till then. He tossed the keys to her and said her car was parked in the lot, go get it. She did, then went to store mgr. He acted shocked and told her he would take care of everything. Then she got a call from the service mgr who said a new service writer would be assigned to work with her, but would need the car brought back to work on it. She dropped the car off and they gave her a loaner to use. 3 weeks go by and nothing again. She called them asking when the parts would be in and they tell her they had no idea, but a "specialist" would come to install the part when it does come in. She asks them if the loaner can be taken out of state to which they say no and for her to come get her car, that they would once again call her when the parts came in. This was end of December. It's now January and called her service writer last week and left msg. No call back. So today, Jan 14th she called them and spoke with a new person, Juanita, who was helpful in that she said the needed the car back in order to order the parts. So, back to the dealer the car goes and another loaner. We'll see how long before the car is fixed. read more

No one ever answer the phones! They have had my truck since January 8, 2025. Do not bring your vehicle here for service! The rating they have on google can't be true! read more

Bought my used truck from AutoNation USA April 8, 2024. Truck seemed in good shape. The following day, check engine light comes on, truck starts stuttering as if gas wasn't going through. The gears would start shifting down not aligned with the mph it was going. Took me one year of complaints to the dealership for them to take the truck in for inspection. The warranty approved the inspection and repairs for manifold exhaust, cylinders, shock replacements and couple other things. Total worth about $5000 in repair including labor. They kept my truck for four months, and when I came back to town for pick up, it still wasn't ready! They had my truck in the lot the whole time with half the work done on it. I was service number 9008. They were at service number 9652 when I picked it up. And other vehicles were turned in before mine. Ryan Simpson tried hitting me with a $4,500 bill, saying my warranty didn't cover the parts in full. Called warranty on speaker, and he immediately dropped the bill. They left my truck worse than when I dropped it off, due to me not taking the bait of a $12,000 dollar loan from Sunbit to get the repair. They cracked my radiator, broke some hoses. Missing screws in the engine. Lose metal braces stuck in the axles. Loose bypass hard lines on the twin turbo, and not one cylinder was replaced! They still charged me $2,300 in car rental and "four cylinders" that they replaced. I been driving my truck since last September. Failures everywhere. And I can't find a lawyer to fight this! My truck doesn't turn on anymore even after replacing the battery. And I still have to keep paying it. Ryan Simpson is a thief! He would comment his boss Rick was new and didn't know what he was doing behind doors and how he was handling this case. Everytime his boss left his office, Ryan would try to hit me with a new bill! This is insane and they need to be investigated and in jail for fraud and theft! read more

Could even fix my truck. Now it's over heating. Shakes when I drive . Rpms jump while driving. They charge me $800 to "fix" my truck .dont take your vehicles here. Worst fucking place. My truck sounds weird when I turn on. Told them what was actually wrong with it and the guy looks at me like I'm stupid. I could fix it but why do it if it has warranty... read more

This place is horrible. U tell them to change a lightbulb because it's not working they charge u $205for diagnosis they did 5Why ? Nobody knows but yet we still end up paying $1100 just so they can tell us what we told them when we dropped the car off. The car had other problems too. But still 5 times $205 is $1025 plus $6.28 tax is still $1031.28.We knew they have to run some text on the car but not 5 plus they gonna charge us for things we told them too. And they wanted to charge an extra $419 for the light bulb plus labor. Plus our adviser Ryan is the worse. It was very hard to reach or communicate with him after 3 weeks of calling, and calling finally he said " ok we ready to talk to u about ur car ". His rude , no time for the customers, and a scammer. I only give them one star because we can give them zero. Very very bad customer service. We took the car someplace else.if u still go to this place do not talk to Ryan Simpson his a scammer!!!!! read more

I've brought my car in for an oil change twice in 2021 and 2022 and received excellent service both times. My last visit was oil change and alignment. Jose is an excellent service manager, friendly, knowledgable, professional and the work has been completed in a timely manner. I waited for my vehicle the last time about 2 hours. My car was washed and Jose was able to process my payment right from his desk. The service experience was fantastic. Thank you Jose. read more

AutoNation Buick GMC Henderson - Newsmax??? How about a non political channel. - Car Dealers Near Me - Henderson, Nevada

The replacement battery for the dead battery AUTONATION sold with this car was dead the day after Christmas 2021. One again, AAA was called and this time, my sister let AAA replace it. I wouldn't recommend the service dept. at this dealership to put air in a tire and I probably would trust buying a car from a known junkie before I send anybody I know here for one. read more

Very poor customer service. I purchased a brand new 2024 AT4 from here. By the time the car reached 5,000 miles the car started overheating. I took it in to be looked at and I was told the head gasket blew. It took them more than 2 weeks to inform me of how we would proceed with repairs. And the worst part is I had to stop into the dealership personally to speak to someone for an update. I never receive any calls with updates. When I call it always goes to voicemail. So we are now at day 30 of waiting. I was told my car was getting a new engine this week. Have not heard if that has been delivered. I will keep this post updated. read more

My fiancé and I came in to look at a used 2015 Lexus GX460 they had on their lot on Saturday June 1st around 1pm. We told our sales associate, Ivory, within a few moments that we just wanted to look and likely were not ready to buy today though we would jump at the right opportunity. When our rep asked me what I drove currently, I told him the two vehicles I have, one I wouldn't trade in and the other I wasn't sure l'd trade. At this point I was met with, "you're giving me answers to questions I didn't ask." Not a great way to build rapport with potential customers. We decided this vehicle was more worn out than we wanted. At this point we advised Ivory that we were not interested, and were going to head to Autonation Honda to view a 2019 GX460 they had on the used lot. At this point he took it upon himself to go grab the vehicle. Great! However we did not ask this of him. He arrived with the vehicle and stated it wasn't able to be test driven because it was low on fuel, this was fine. I then asked for a trade in valuation on my 2017 MX5. Ten-minutes later I was presented a break down of pricing for the 2019 GX with my trade in included. Great! But, again, this was never requested. At this point I reminded Ivory that we were not looking to buy today. I was then met with, "why are you wasting everyone's time?" I was absolutely dumbfounded by this comment. This is a sales organization, and I'm not sure you can operate by insulting potential customers who are asking you to quite literally do your job. I've spent several years in banking software sales and in sales with Tesla, and this would have been absolutely unacceptable behavior. At your local Applebee's, this is absolutely unacceptable behavior. This is a sale lost, because the preliminary deal we were offered (once again without asking for it) was decent, but this type of experience is why folks dread walking into dealerships. Best of luck. read more

Scheduled an oil change and tire rotation. Service Rep was nice enough, however low tire air light came on a week later. Discovered they did not reset the tire indicator. The tire lights now do not match the actual low tire. This is the second time this has happened. You'll get the same or better service by going to a Jiffy Lube and it will cost less. read more

I arrived at 9:15 am for a 9:30 oil change appointment. The lady I was assigned to was on her cell and said she'd be with me shortly. Never did. I went to the only other rep and gave him my key and said I'd be waiting. I finally got my car at 11:38 after a few of us went out to ask what was going on. I could see my car was still on the lift at 11:20. They said alot of staff quit, short on techs too. The techs were working on numerous cars at one time. Then they shouldn't have taken our appointment. I will never go back to that Dealership for an oil change or another car! I was shaken and livid as were the other customers. read more

I took my truck in for maintenance. Oil, tire rotation and 4 wheel alignment. My service tech Jake was spot on. Time estimate was within 10 minutes and that was because I got a free car wash. And it was vacuumed out. I've been here 3 times. I've also used 4 other GMC dealerships and this by far was the best maintenance wise. Thanks Jake for taking care of my baby. I'll be back. read more