October 2016: I totaled my car. Consequently, my claims adjuster from GEICO told me to come here to pick up my settlement check. The runaround I received was quite a doozy! So to start things off, my claims adjuster gave me the woman's name and number of whom exactly I needed to see. Unfortunately for me, I was told I could walk in any time and I was not given an exact location in the place as to where exactly to go. Hence, the story begins. I arrived to AutoNation Ford Miami and I went straight inside. I was told to go to the body shop, so onwards and forwards! I go to the body shop and I get told I am still in the wrong place and to go outside. Apparently the woman I needed to see was in a kiosk. I spoke to her and she was nice. Much to my bad luck, I had to wait to be attended as she was with another customer. Once I was attended, the process took five minutes tops. Everything was clear and to the point. Thus, the only reason I give this place four stars is truly because I feel that the employees could know where to send their clients better. read more

So my father in law bought a car and then he was not happy with the car . They told him they will return the car without questions and then they found an excuse to tell him that the bank will not do it and that the bank will put his credit as a Repo and got him scared and now he has a truck that he does not want . They also took the car inside for service and then said that he drove the car over 250 miles which he did Not to find another excuse that he can not also return the car . Mind you this is 2 days later . Then they said the guy that did his loan is not there . All of a suden is in a vacation and conveniently he is back when my father in law can not return the car . Then they sell him the truck with screws of the side mirror and they changed that so that is why they get one start but now he is calling them to fix the other side cause the other side does not work and they never call him back and most likely waiting for time to run out so that they say it's too late for them to fix the problem they should of call them earlier . Do not go to this place they sell with lying only . You would think they are the best because of their names . But they are not trust worthy and will do anything. When it comes to lies to not return the car and make a sale . Now my father in law is paying for. Car for 5 years and always remember what these guys did to him . read more

Every time I need to schedule a service the phone experience is terrible. Unhelpful representatives and a rude attitude. The waiting time on the phone is higher than average and if you need to speak to the finance person who sold you the car the chances of getting connected are very low. I don't recommend anyone to buy their vehicle here if they expect decent customer service after sales. read more

Wally in sales and Tommy in Finance are the Greatest. I walked into Maroon Ford was greeted by the Sales Manager. A great team that stayed late to work out a great deal. I could not be happier. This dealership surpassed expectations. And on top of that, my vehicle was totalled and not worth a trade in. I had a small balance left which they rolled over. How kind was Wally, he noted I could take possession of the car and sell it for scrap and get 200$. They could have done the same thing, but offered me the chance. To me that is going above and beyond and that is why I am so happy with Maroone Ford of Miami Kelly read more

I bought this 2018 Ford Raptor from Autonation Ford in 2018 as well as an extended warranty and If I could give Autonation Ford negative stars I would. I have never in my life been so disrespected, deceived or stressed out by a company as I was by Autonation Ford. Autonation Ford lacks professionalism, any form of quality and they are very willing to deceive you. They had my truck for 6 months from December 3rd 2020 to May 29th 2021. Before this I had to bring it in multiple times a year from 2019 to 2020 for the same problem they would never fix; an awful grinding noise that occurred on start up and sometimes while driving. The last time I brought it in running an employee told me "you'll have to wait till it breaks because we can't find the problem". Well, it broke, catastrophic engine failure, the truck gave no warning besides the horrid sounds it was making that only got worse right before it stopped running. After having it towed to Autonation Ford it took two weeks December 16th to be informed what happened, informed Ford approved the warranty engine replacement and be given a rental. Two/Three months into it being at Autonation Ford the manager of the service department wouldn't let me see my truck. They gave me all sorts of problems including questioning if I purposely destroyed the engine of my truck and inspecting it for intentional damage. Autonation Ford continuously deceived me about working on it and when it would be ready; the employee and managers stories never matched up, majority of the time it was impossible to get in contact with anyone in the service department for updates; unless you showed up unannounced, and none of the updates ever held up. MONTHS into Autonation Ford having my truck and saying they were working on it they suddenly stated they needed warranty approval, after having already informed me in December it was approved which is why I was originally given a rental. Three and a half months later its been 6 months of them having the truck and I get a call that its ready, I Arrive to see my truck with no front bumper installed, find out after leaving they also didn't reinstall the skid plate onto the bottom of the truck; that they removed, just put everything in the bed of the truck, and at some point realized my $2000 subwoofer system in the back seat of my truck; has nothing to do with the engine is no longer working, but was working fine the day I brought it in. To make matters worse I still had to take it to another Ford dealership; I did not trust bringing it back to them, the same day I picked it up it was making horrendous grinding noises so in the same week of picking it up I scheduled a service appointment with another Ford with much more trust worthy people. Autonation Ford completely destroyed my four wheel drive harness by apparently tearing all the wires out, a mechanic at another Ford sent me pictures and documented it, in the end they had to completely replace the four wheel drive harness. Autonation ford also caused damage to my amber emergency lights wiring that I use and need for jobs for my business. Originally I let it go and was moving on now, but its been nearly three months and I just received a letter from the rental company saying Autonation Ford is denying paying them and its going to now affect my credit if I don't pay it. The point to my review is to inform all others to avoid this dealership at all costs, they are not worth the major migraine that comes with them. read more

Autonation Ford - Car Dealers Near Me - Miami Lakes, Florida

My wife finally gave me the go ahead to purchase a truck. I've had my eye set on a Ford F-250 2017 or newer for a few years, so I decided to stop by AUTONATION FORD. I spoke to Usef, the salesman, who introduced me to the sales manager, Jean. Although they didn't have the truck I was looking for on the lot, both went out of their way to show me options nationwide.... long story short they gave me more than I expect for my trade in and I am now waiting for my new (to me) truck to arrive from the great state of Texas. I should also mention Rafael (the finance guru) who got me by far the best rate I've ever had in a used car. This AUTONATION team is highly recommended, 5 stars! read more

Edgar has no clue on how to address customers. He needs serious training on how not to insult customers. While he did great on stating Autonation corporate policy on pricing he never heard a word I said and then proceeds to tell me I disrespected him because I use a descriptive word he did not like.. Unbelievable.. this is where cars go to die!! read more

I got ripped off unfortunately Bought a truck, and part of the deal was that the cooling system would get an inspection because I noticed the expansion tank was empty, the tire sensors were going to be replaced because, they were not working, and the fluids were all going to be changed Now I received the car, and non of it was done, coolant tank still empty, and engine leaking at the water pump, tire sensors not changed, fluids not topped off, and engine oil life just 50% The only reply I got is they are not going to do anything about it, because I have to send the truck back, which they know I can not do because I live thousands of miles away read more

DO NOT BUY HERE!!! In my experience this dealer demonstrated to take advantage of the pandemic and vehicle shortage to force "market adjustments" as high as almost 25% of MSRP. Unprofessional salesperson identified as "Johnny" tried to justify this behavior as "just smart" business. Corporate and management won't help. Go to the competion, call around for other Ford dealers who demonstrate more professionalism and understanding. read more

Very disappointed! Bought a car on 3/5/17. They paid off the two month remainder on my BWM lease plus the disposition fee. Yesterday 3/28/17 I get a phone call from BMW stating that I'm 30 days past due and I'm going to get a credit hit. I call Auto nation and they said they would look into it and call me back. I get a call back today and they give me some bologna story aka we didn't send the check. Basically they get the job done to sell you the car but then sit on their end of the responsibility. If they don't get this fixed before I get a hit on my credit report I'm going to the BBB next. read more

The next day I try to talk to the managers so that they send me the documents necessary for closing the insurance. When talking, they drop the phone, make me wait 40 minutes, and then hang up. They blocked my number so that I could not get through again !!! Does this apply to customers? Who takes such people to work? Friends do not work with this company! They lie, make promises and disappear. Not specialists work there, but it is not clear who !!!!!!! read more

avoid!! avoid!! avoid this dealer!!! they charged me $300 more for changing my front brakes and rotors than another ford dealer would have and put cheaper rotors that are already rusting. they charged me a higher price when picking up my car for something extra that they actually didn't complete. a total scam! read more

Ford should close this one. I have bought my last 7 vehicles from Ford. As of today we own a 2019 Mustang, 2018 Explorer and 2006 Ranger. I am loyal to ford But I implore you do not go here. I tried to buy a Mustang with 3,000 miles from them but they could not tell me how many months were left on the warranty. I grew incredibly frustrated as they kept sending me estimates from car fax as to how much time might be left on the warranty. This is a ford car at a for dealer. What? You would think ford might know. My Spanish is poor and the salesman's English was incomprehensible. I asked three times for a new salesman to no avail. During a pandemic they do not know how to where there masks. Hello, you need it over the nose and mouth. No one is worried about your Adam's apple spewing coronavirus. They never responded to my offer of less than 1000 below their asking price and so I was able to buy the same car, brand new from Wayne Akers Ford 60 miles to the north at the price I had offered to buy the one in Miami used . I am better off because this dealership is incompetent. Shut it down Ford or change the ownership to someone who will make it more like Wayne Akers. This place is an embarrassment to the Ford brand. read more

i would recommend buying the extended warranty with AutoNation Ford. I have made two attempts to get my airbag on my Ford Explorer inspected due to a light on at the service department at AutoNation Ford. The first time I came they said the guy that works on airbags was there. The second time I came I was the first one here and they serviced about 5 to 6 customers before me that arrived after. I then stood up after waiting almost and hour and asked for service from one of the available employeees since their were many available and none assisted me. Then the employee says it'll be at least a week for my car to be looked at because of construction and that they couldn't provide a loaner vehicle. Furthermore. I was advised if the warranty didn't cover the repai, I would be responsible for the diagnostic fee which was ridiculous about $380 and then an additional amount to check the noise which was also coming from the airbag area. I am beyond disappointed in the purchase of this warranty, with the money that I paid for it and the time that I've wasted I could have just taken my car to a reputable shop and had it repaired faster with better customer service. read more

Huge disappointment with this dealership and their customer service. I went in to return my Ford (which Ford told me it can be returned anywhere in the US). However, when arriving to autonation the manager Mr. David Del Pozo just didn't want to the work and told me that the car needed to be returned at dealership where I made the lease. After telling him Ford's policy, he came back up with the lame excuse that there was no space. All of these with an extremely rude and careless attitude. A place like this who's suppose to be one of the biggest dealerships in the nation, cannot afford to have this type of customer service and managers. It is simply unbelievable and outrageous. Finally, drove 20 minutes more to Midway Ford, where they received my car and completed the lease process in 10 minutes with the expected customer service and professionalism. read more

Poor costumer service!!!! The worst place in Miami to buy a car. The guy who take care of us was very disrespectful!!!

My name is Devin P., I called earlier this week to set an appointment for the service department. My engine light came on just recently and I'm not too savvy on maintenance on cars, so I wanted to make sure I send my car to the correct people. I took my car to get diagnosed from the local auto part store and it was concluded that I have a small leak (EVAP) and need to get fixed soon. I called Autonation Ford of Miami Lakes earlier this week and asked to speak with an advisor to confirm how much this service would cost being that I didn't have a maintenance package. I was told by Bianca that she sent service advisor Andy a message to call me, and that has not happened. I called back twice on that particular day (which totals 3 times I called in 1 day) and still no return. In hopes that someone would call back I event set an appointment for today Saturday 5/20/23 at 8:45A to assure that someone would call before my appointment time. No one has called. I called the next day and requested to speak with another advisor, still no call. Called again and asked for a manager, I spoke with Bianca on this occasion as well and she escalated the situation to a manager to call me back and still no call back not even from a manager. This is really disheartening because this would be my first-time having service with AutoNation ford and this is the type of service the company is displaying as my first encounter. I'm really disappointed because, I'm not a millionaire, I work a regular 9-5 just like everyone else and with the cost of living exceeding I don't have the extra funds to pay outrageous prices. I'm trying to do my due diligence and make sure I keep up my car because this is my first problem with car since I brought it back in 2021. I love my car and want to make sure I keep it up. I'm really upset about this. read more

Never buy a car from here. Or deal with service department more than anything. I bought a car from here and found out they removed the bigger brakes it comes from factory, and replaced the rearend with junkyard parts. It even had the junkyard writing on it. The differential blew within 2 days, they took nearly two months to replace it with another junkyard differential. Finally being able to drive my car after that time, my power steering completely failed and my battery stopped charging at once. It is being changed by the warranty right now but do not rely on it, most parts will be from the junkyard not OEM. They didn't comply with extending the 3 month limited warranty for the two months it was sitting on their lot not driving. They let it sit so the warranty would run out and it wouldn't be their problem. They did give me a rental for those two months but now that it's broken again I have nothing. Either way I paid for my car, not the rental they gave me. I would never buy another car from them. I know someone else who had a similar experience which they replaced their new (2018) mustang differential with a lower trim level. These guys are untrustworthy and scammers. It's more of a headache buying from the, the warranty is almost pointless and their 125 point inspection mean absolutely nothing. When buying it they will sell it to you with hidden issues, and the service department will take their time sourcing junkyard replacement parts. The service department also never keeps you updated with the progress of your car. We had to call to get updates and even then they would ignore or hang up, or say that the person in charge was not there (how convenient!). My car was ready two days before we went to renew the rental car, they only told us when we were already there. Awful service and service team, extremely uncoordinated and don't know what they're doing. A good two weeks I dropped the car off there for them to fix their issue with my differential they replaced the calipers, not at all related to the issue, just a shot in the dark on their part. Save your energy and buy elsewhere, or service it elsewhere. This place is not worth the struggle. read more

Professionalism: 4 out 5 a couple employees need training. Customer Service: 5 out 5 Daniel and Bismark were awesome. Timeliness: 1 out 5 but what car dealership isn't slow. Cleanliness: 4 out 5 understandable for the amount of foot traffic. I used the TrueCar app to search for a truck I've wanted for a long while and a few days later I received a call from a Daniel @ AutoNation Ford Miami. He stated he was willing to give me an "aggressive" offer. I told him I was looking for a 2016 F-150 XL along with my budget. I gave him a low ball number to see how aggressive his idea of "aggressive" was. Needless to say, we set an appointment for the upcoming weekend. The location is easy to find; its just North right off the 57th exit of the Palmetto. I arrived around 12:30pm. Parking is not great but there is a small Used Cars building off to the left with additional spaces. As I walked up to the main building, I had some employees welcome me who offered to help me. I told them I was there to see Daniel. They walked me in and starting yelling for Daniel instead of just walking me an extra 20 feet to his office. Daniel was completely transparent. He showed me what was available not only what they had in inventory but what other Ford Dealerships had on hand. He showed me a few trucks and explained each of their features. He was extremely knowledgeable and was able to answer all of my questions. Daniel came off as customer services rep rather than sales associate. There was no pressure or sales tactics used. To make a long story short. I decided on a 2016 F-150 XL and we sat down ran the numbers and I was satisfied the monthly payments. When it came time to go over the features of the truck, Daniel noted that the truck was a work truck (had vinyl flooring) which is something I absolutely didn't want. He went back to his computer and he searched for a good while. He came back with a 2016 F-150 XLT at almost the same price. I signed off on the credit check and shook some hands. Side Note: I came into the dealership with a Trade In which was appraised at the Used Car building. When we went in there, Daniel needed to use a computer and found an empty cubicle. I sat there waiting and another employee yelled to Daniel something along the lines of "what the hell, i'm using that room". There was a manager who was confused of the situation. I stepped out the cubicle thinking to myself "WTF". After hours of waiting, I was taken to Bismark, a financial service manager, to finalize the sale. Bismark and I had a good conversation ranging from hobbies to weekend plans which were spotted frequently as he explained all the paperwork as well as the extended warranty options and maintenance packages AutoNation offered. Bismark was helpful and very easy going. After about an hour in his office all the paperwork was singed off and I was out of the dealership around 7:00pm. My overall experience was good. I only have one prior experience of purchasing a new vehicle. My AutoNation Ford Miami experience compared to the first experience was drastically better and as such I would recommend shopping for your new Ford at this dealership. Just ask for Daniel and I'm sure he'll take care of you. Pictures soon to come. read more

AutoNation Ford was the place where I bought my car. I have a Black 2013 ford mustang. Since then, it has been the place where I do all the oil changes, tire changes, and other necessary inspections. Their prices are competitive, and very good, especially when it comes to their oil change. For my car, the mustang, I pay about $40 for a full oil change service; not a bad deal compared to other places. They are very easy to schedule an appointment with for service, and the staff has always been friendly. As a good business, they try to make you change tires every time you go for anything, and I make jokes with the representatives by saying that by now, all tire assessment credibility has gone down the drain.. lol. Other than that, their service is quick, efficient and helpful.. read more

Autonation Ford - The first time I took my car home after buying it from AutoNation Ford. - Car Dealers Near Me - Miami Lakes, Florida

Bad Experience! I bought an 2011 E-350. Bad idea!!! It took 3 months to get my car tag registration. After purchased i found out Car has mileage fraud issues. It seems the odometer was set back 40 thousand miles according to paperwork. I asked to exchange car due to this issue and the general manager refused to exchanged my car and told me to hire an attorney if I wanted to. Very disappointing after my second purchase there management couldn't exchange my car and make me a deal on another vehicle that wouldn't have mileage error or with odometer set back. Very disappointed auto nation doesn't care about customer satisfaction. I will never buy any more vehicles from auto nation or recommend this company to anyone. This company failed to make one customer happy and sold me a bad car. Stay away from auto nation ford or any auto nation dealer read more

The WORST customer service ever. Will NEVER get another ford in my life. I've got my 2014 mustang a 1 1/2 ago. Has gone back for repair more then 10 times. read more

Best dealership I have ever been to. Excellent customer service! I will definitely be back! Also, a special thanks to Orlando for going above & beyond to fix my vehicle. read more

autonations ford del palmeto y la 57 ave,He is the baddest dealer that I bought a car, I bought a truck for $ 72,000 dollars and every time I am going to do the service it is a nightmare. The attention is super bad, they do not respect the customer, they are always trying to deceive the customer They told me that they included the first 10 oil changes and when I checked the papers they charged me $ 850 dollars, in conclusion they are thieves and scammers. read more

Xavier is a great salesmen and the finance people are great, Thank you AutoNation you picked up where Grieco dropped the ball, thank you

September 2017 My card 2015 Ford C-Max Energi was damaged during Hurricane Irma down in Miami. Nothing crazy, just a lot of cosmetic issues (scratches, dings, etc), so I decided to take it back to the Ford Dealership from where I leased the car from, AutoNation Ford Miami. I dropped off the car and they said it will take about 3 weeks to repair. They gave me loaner car, covered by my insurance and I was on my way. October 2017 One month has now gone by and my car is still not ready, at this point I have to go drop off the rental back at AutoNation ford as they were starting to charge me for the rental and the insurance company only covers the rental for 30 days and AutoNation Ford has taken longer than the promised 3 weeks to replace the car. From there I have one of my work colleagues pick me up and I head back to work. November 2017 I got a call that the car was going to be ready today, I set some time aside at work so I can go pick up the car, and had one of my work colleagues drop me off. Upon arriving, not only do I find out that the car is not ready, but now it seems there is an electrical problem with the car. The manager told me that, when they out the car back together, they noticed that the car was now having issues. So not only was my care ready, but now it has a new, unrelated issues cause by the repair team themselves. After 2 months of not having my car, and 2 weeks of not having a rental car at all, the manager offered me rental car, so I took it and went on my way. December 2017 Car is still not ready, and apparently no one knows what the issues is. I was told that AutoNation Ford is flying in an Expert from Ford to take a look at my car. On top of that the rental they gave me was an F150, the problem is that the tailgate did not come with a lock, so of course that was stolen and not that's more money I have to pay for this whole mess of a repair, 3 months into the whole thing. January 2018 Almost 4 months into my car repair, I just got a call today, that the car is still not fixed but that it should be fixed soon. At this point I have lost complete faith in this car, and I don't feel safe driving it even if they can fix it. They obviously don't know what they are doing and I am not going to risk my life on a car that I brought in for some cosmetic scratches that is now having electrical issues 4 months later. January 11 2018 After picking the car yesterday, January 11, 2018, for collision damage, the car is now having new issues. The electrical issues that were cause by AutoNation during my repair are now affecting the automatic powered windows on my car. How this was not checked by AutoNation Ford before giving the car back to me is beyond me. After talking to Rene from AutoNation corporate she told me that she would contact the GM for AutoNation Ford Miami. I received a call from Graham who is the director of the collision center for AutoNation Ford Miami; not the GM (I have not been allowed to talk to the GM during the whole ordeal. Graham told me how he could to reset the car windows manually, and if that did not work I would have to bring the car back in for repairs for issues that they caused. As it is, I was never reimbursed for the Stolen tailgate from the rental that AutoNation provided. But now I have to keep brining back the car for issues unrelated to the initial reason I brought the car in. Is AutoNation or Ford going to reimburse me for all the days I have had to leave work to deal with these issues or the 320.99 that I am paying to have a broken car, which I couldn't drive for over months? On top of that I leased the car through AutoNation ford Miami, and when I called Rene back to tell her I no longer wanted this car, to help me terminate the lease. She got very nasty with me and told me that I would have to go through ford directly. WHAT? I leased the car through AutoNation, what type of service is this? She then proceeded to hang up the phone on me. I have never been treated so disrespectfully by anyone as much as I was by Rene. I asked her who her supervisor was and she would not tell me and then hung up the phone. What is this high school? You are dealing with my money here, my money. I am being robbed of 320.99 monthly. If none one will help me with this, I will have to move forward with legal action, not to mention losing a customer for life. I am 25, I plan on buying more cars throughout the rest of my life, but I can tell you this. I will never shop at any AutoNation for Ford Dealership. And if anyone ever is looking for a car, I would recommend them against Ford or AutoNation, and let them know how I was treated over this whole process. read more

I scheduled a test drive for a specific car they advertise. It had a few discrepancies i.e. V6 not V8, RWD not AWD..... I confirmed my appointment twice. As I was half way there Bebe Perez who is their Internet sales person informed me that the car is in service and she does not have the key. I turned around to go back home. 10 min later she texted me that now she has the car (the car was not in service, but was detailed). I smelled the rat when she said she does not have the key and everyone is gone at 5:30pm ( they are open till 9pm today). I told her I did not believe the nonsense she was feeding me. As a proof she sent me a photo of some other car....lol. The second car was certainly NOT detailed and had different rims than the one I was going to buy. False advertisement. I will post 2 photos. One of them is what I was looking at on line, the other one is a photo of some dirty car she sent me. Note, different rims. read more

Autonation Ford - The car Ford Autonation advertise for sale. - Car Dealers Near Me - Miami Lakes, Florida

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THE WORST CUSTOMER SERVICE EVER!!! After coming in for an oil change and finding out I had a recall they told me they didn't have time for it and they said they would call me to schedule! They never did! A year later I come back and the usual poor customer service, they told me the service would take up to 4 hours, 6 hour later with no communication what so ever, I was already late to pick up my daughter and said I needed the car without the clean up (terrible smell) and they said the light was back on! The manager, who spent his whole day walking on the phone laughing as of his shop had a great service, comes out full of attitude! TERRIBLE SERVICE, didn't offer a ride, didn't offer a car and told me all O had to do was waiting or signing a release that I was taking the car in dangerous conditions!!! I totally lost it with him! And would like to make sure to say, he is a coward, terrible at what he does, no manager skill what so ever and that is why the shop is sooooo TERRIBLE! His name is Benji and he didn't even had the courage to say it! I had to ask the other people that was there! Sad episode! Terribleu read more

Purchased a new 2016 Mustang GT yesterday for my son who thought I was buying him a Ford Fusion. Javier Garcia, my sales guy, was an absolute pleasure to deal with. He even acted the whole thing out for a week as we waited for the car to arrive and surprise my son. He would even text us pics of the Fusion. When we arrived at the dealer, he went so far as to have a red Fusion prepped and waiting for my son and I to inspect. Then he walked us around to find the correct Fusion as the key alarm wouldn't work on that one. Imagine my son's surprise when the key alarm sound went off on a brand new GT. His surprise and emotion was worth all the trouble keeping it a secret. Thank you so much JAVIER!! read more

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Service department is great , thanks Todd for getting my wife's car back in the same day. Fast service and i like the remodeling they are doing . read more

We had a great experience leasing our car from Autonation Ford . If you go ask for Roislan Hernandez he was great to us . He gave us a great price and he was the nicest sales person I've met . I hate going to dealers but this was a great experience .i will be back in 3 years to get anew car :) Thank you to Roislan . read more

Autonation Ford - This is the car we leased . I haven't taken an actual picture of the car so I had to grab this one from Google pic coming soon - Car Dealers Near Me - Miami Lakes, Florida

I have to say that had the best experience at Maroone Ford, that I could ever have at any other dealership, I just bought a 2013 Ford Mustang Convertible and believe me I was shopping around all Dade and Broward county for about 2 weeks, the costumer service A+++, the environment A+++, the Management A+++( young man can't recall his name), and then the salesman A+++++++( Juan Terran). Like a said before I went to many dealership before ( metro ford, gusmachado ford, sawgrass ford and many more) none of the other dealerships make feel the way this guys did. I had written offers from the other places, the Manager ( young man) beat them all of them and for several hundreds, the salesman was very helpful when getting the price and top package on the car, just to give you an idea I have My mustang with all the options you can get and they beat the others dealers for over $1400 on the price, how, I don't know but they did it Never felt push for the salesman to do the purchase on the car, he even have to get the car from an other location several miles away and he ask me if I was willing to do a $100 dollars deposit (which I thought it was fair from him to ask) I said no to him about the $ 100 deposit because I was planing to get the car not to waste his time, he said ok. They got the car for me the next day from far away with out giving them a single penny, with out signing any paper, test drive the car ( no driver license asked, I think they should've asked) any way it was a tremendous experience buying from them. Almost forget to mention, I tried to get the loan with one of my banks (chase) which they refused to approve me because I have one open loan with them already 10 months ago for my BMW, GUESS WHAT, the finance guy got me approved with chase at 2.5% APR, so this guys rocks I will strongly recommend this Maroone Ford of Miami for a car purchase, they have very good stuff working there for you and the most important part, they don't try to trick you at any moment with hidden fees that surprises you later on, couldn't say that from others dealers read more

My husband and I just purchased a Ford Edge 2016 with Eduardo Garcia. We are extremely happy with our new "baby" and couldn't be happier with the service provided. Eduardo, Abdel and Rey truly worked with us in getting us the best deal and making sure we got what we wanted. If you are considering getting a Ford, head to Auto Nation and ask for Eduardo, he will take care of you and treat as part of his family. read more

Autonation Ford - Happy with my brand new Ford Edge Thanks Eduardo and Team for all your patience and excellent service! - Car Dealers Near Me - Miami Lakes, Florida

Started out as a not so good experience, the car we wanted ended up being sold without communcation to me and my wife. But They made up for it and we could tell that they genuinely were apologetic about the inconvenience. Ernesto & Carlos were the gentlemen that helped us out, and we ended up getting a better deal than what we actually came for. I must say everybody here is passionate about getting you into a good car and rolling. The finance guy is very experienced and he was also very understanding of the situation, and put us in our 2014 mustang. Thanks again guys! read more

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Just got my new 2015 F150 from Autonation Ford!! Super happy with the deal and the help I was given by Javier Garcia (sales consultant) he was friendly professional sales rep and wouldn't want anyone else helping me out. He gave me the best deal at the end of day and the knowledge he had helped me pick the right vehicle and right monthly payment I needed to be at. Javier's team at Autonation helped make the process so much better, Raul Rodriguez (sales manager) helped me check out vehicle to make sure what I was driving off the lot was in perfect condition and Steven Cedergren (financing manager) helped me fully understand and comprehend everything I was signing. I really couldn't put better team then that together. I have purchased well over a dozen cars and this has to been by far the best experience I have ever received. Thank you!! P.s I will be coming back and strongly recommend anyone to give them a shot! read more

Autonation Ford - My new toy 2015 F150 - Car Dealers Near Me - Miami Lakes, Florida

The sales representative Daniel, was really helpful. Showed me all the cars that were in my price range and took the time to answer all the questions I had. Got a Ford Fusion for a great price. Will recommend this dealer to all my friends. read more

I had an exceptional lease purchasing experience at autonation ford. My salesman Danny made the leasing process easy and smooth. They pride themselves on good customer service and I received exactly that. Thank you! read more

Autonation Ford - Car Dealers Near Me - Miami Lakes, Florida

Apparently this is where cars go to die. Good luck getting a repair in under a month. I wish there was a zero star option.

After my car begun to shake and kick back I started having my doubts about ford and I kept on thinking how my Hispanic parents were right about ford being a piece of crap. I took it to ford and Joe didn't do crap for me. He said they may or may not do anything about it and made me feel like I was wasting my time by even being there. That was about 3 months ago. Then I came back because I'm moving to another state and my car had gotten considerably worse. Carlos was on lunch when I came but I left my car. I wasn't giving them a choice because I couldn't handle the shaking any more. So I left my car there and Carlos told me that it would be taken care of. Wow he didn't tell me to kick rocks like the other guy. Then Carlos told me to come and pick up a rental....Holy crap this guy is awesome. My experience with Carlos and autonation ford was spectacular and I'd definately recomend them to anyone. My car stopped shaking and Carlos even went over the line if customer service and helped me move my stuff from my rental to my car.....it to was alot of stuff because I'm in the moving process. Thank you so much carlos. The car drives great now. Keep up the amazing customer service. You definitely learned lagniappe. read more

I may be spoiled or don't have good comparison with other dealers but the service department at Ford is a model of inefficiency. When you arrive you may or may not be checked in by someone, if not you have to figure out where to go (the receptionist desk inside is the answer), then even though you have an appointment they seem to not know why you are there versus knowing why but asking if anything else or new is needed. Next is the time it takes for the service, be prepared to be there for hours even on the smallest issues... my latest was a sensor that took 3 hours just to tell me more time was needed. I don't blame the workers, this is a management issue and what I would assume is simply a lack of caring to be better because simple efficiency changes could make this experience much better. read more