We had a great experience with Mr. Sam & Leo. Very professional and our transactions went smoothly. I would highly recommend AUTONATION IN TUSTIN. Just look for Mr. Sam Park. read more

Aiman very help and nice and made the experience a lot easier and help us get are car

100 percent recommend, Aiman was a really good help and made the process so much easier

From the moment I pulled into the service bay, the experience was exceptional. Before I had even gotten out of my car, the service advisor (Gabriel) greeted me by name, which immediately made me feel like a valued customer. I brought my car in for a recall and decided to wait at the dealership. They have a comfortable waiting area with plenty of space to work, complimentary drinks, and a few snacks, which made the wait really pleasant. What I appreciated most was how honest and low-pressure the service department was. They took care of what my car actually needed without trying to upsell me on unnecessary services, which is becoming harder to find these days. To top it all off, my car was finished about two hours earlier than the estimated completion time. Friendly staff, great communication, no pressure, and faster-than-expected service--overall, it was an excellent experience. I'll definitely be back for future service! read more

I originally left a 5-star review because the sales staff asked me to write it while I was still sitting in the salesperson's office before I even drove the car home. Unfortunately, my experience after the sale has been completely different, so I'm updating my review. We were told the vehicle had an open recall, but it was presented as a preventative issue. As soon as we drove the car home, we discovered there was a steering problem that was directly related to that recall. On the very first day of ownership, I had to take the vehicle to another dealership for the recall repair, leaving us without the car for an entire day. After that, we discovered the vehicle had been sold to us with an unrepaired rock chip in the windshield. It quickly spread into large cracks across both sides of the windshield. We immediately contacted the dealership and were assured they would take care of it. Since then, we have gone to the dealership multiple times, spoken with two different managers, and each time have been told they would handle the situation and call us back. They never do. Every time we return, it feels like we're starting over because no one seems to know anything about the previous conversations. Instead, we're told to file a claim through our own windshield coverage, even though the damaged windshield existed when the vehicle was sold to us. Problems can happen with used cars, and I understand that. What has been most disappointing is the complete lack of follow-through after the sale. We've spent countless hours making phone calls and driving back to the dealership, only to receive promises that are never kept. Based on my experience, I cannot recommend buying a vehicle from this dealership. I wish the level of customer service after the sale had matched the enthusiasm they showed when asking me to leave a positive review before I even left the lot. read more

I had a terrible experience with this dealership. I'll start off by saying that anyone can provide good/great customer service when things are going right. True customer service can be measured in those instances when it doesn't go right, and in my case, this dealership failed at various points to step up and really provide the great customer service that was needed. In fact, they showed little to no interest in resolving my issue. I show up on 3/30/26 looking for a used car to purchase for my daughter. We find a car, a white Mazda6, it seems to check out and we make the purchase. Standard experience so far. We don't live in the area, so we get home on 4/1/26 at about 645pm. Our travel home was about 3 hours. When we got home, I decided to open the hood, give the car a quick check. I end up finding the car has a significant oil leak. The engine bay, passenger side undercarriage and even passenger side of the car all have oil. I call the dealership, Nazim answers, says he's emailing the service manager who will reach out in the morning. I'm already imagining the worst and I stress all night. I was given a 250 mile/5 day return window. I don't hear from the dealership in the morning, shows me the priority they put on my issue. I decide I am returning the car per the policy. I have to take the day off work, I rent a tow dolly, I borrow a truck and drive 3 hours to the dealership. When I do finally hear from the dealership at 230PM, I am an hour away from them. I get to the dealership around 330PM. Service manager comes out and I show him the issue. I inform him I want to return the car. He says of course, gets me over to sales to start the process. I spend about 2 hours here, during this time they tell me the issue has been fixed, they say a gasket seal rolled on itself and that the oil leak. A random thing they say. They try to talk me in to keeping the car, they offer me other cars that do not compare in price to what I purchased. They tell me it's easier for them to transfer, here I am shown my interest is of no interest to them. I stay firm and tell, I don't want it, return the money and let's end it here. We eventually get to signing papers to process the return. I'm frustrated and just want to get back on the road to head home, 4-hour drive now with traffic. I am not informed on how they are returning the money, when I can expect the funds returned, just a "I'll take care of it". Here I am talking with a finance manager, Leo Molina. I don't here anything for a couple days, I call in on Friday; after navigating around the AI answering system I finally get through and talk with Leo again. I ask for an update, he says this takes time and I should expect the funds back within 7 days. I get his direct line and agree to call back withing 7 days. I wait a week and call back for an update, he answers, says let me check with accounting, I'll call you back. The day goes by, no callback. I call in again the next day. He answers, tells me there was an issue with the address for the bank and that he personally called the bank to get the address and the check was sent out, this was on 4/10/26. I tell ok, please call me with any update you have. He says ok. Another week goes by, now I am extremely stressed out, I have a loan for 16000 dollars to my name and no car to go with it. 4/19/26, I contact corporate via email, I need someone to resolve this. 4/20/26, I call the dealer soon as they open, no answer form Leo's line. I reach out to the dealer online as if I'm buying a car, here I do get someone reaching out. I tell them I need to talk to the store manager. I am passed to Brad Winters, no answer, leave a message. I am at work; I miss his callback and call him back within 6 minutes. No answer, message left. For the rest of the day, I keep calling this guy, no answer, leave messages. No help! I keep trying Leo's line all day as well, no callback! It's about 530pm now, I ask the lady who had been answering all day who else can help me and she gets me in touch with Edgar Jimenez. This is where I actually start to get some help, 4/20/26 at about 530pm. I tell him my situation, he says let me look in to it and I'll call you back, I agree and take his direct line. For the first time someone follows through and calls me back. He was unable to verify if the check was sent out since the accounting team had closed for the day. He says I will call you tomorrow. Edgar follows through and contacts me the next day. He informs me that the check was never sent out. Imagine my shock, no one cared at all this whole time! The definition of ineptitude. He apologizes and gives me a tracking number for the check so I can verify. It is overnighted and the funds are finally returned on 4/24/26. I thank Edgar for really caring and following through. Autonation Infinity Tustin, you have had plenty of time to reach out. Do not reply with call our manager at whatever number. You dont care! read more

I really love this location for my service... Joel always gives the BEST service and the rest of the team! The waiting time is not as bad and they have coffee and snacks but the service, location and people are just so awesome . They don't rush you on making purchases if you cannot but they suggests preventions and for how long if any replacements needed... Thank Joel keep up the great work you do! I had to come back for break pad and my wipers. read more

AutoNation Infiniti Tustin - front car drop off and pick up - Car Dealers Near Me - Tustin, California

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Aiman was very knowledgeable about the vehicle we were interested in and its competitors. Very friendly and quick service. Thank you Aiman! read more

We had an exceptional experience purchasing our new Infiniti, and we couldn't be happier with the service we received. A huge thank you to Jon, our sales consultant, who truly went above and beyond to help us find the right SUV for our family. From the very beginning, it was clear that he genuinely cared about more than just making a sale: he wanted to ensure we felt confident that we were making the best decision for our family. He also went above and beyond to educate us on the quality, craftsmanship, and features of the vehicle, making sure we fully understood what we were investing in and why Infiniti stands apart. Jon was incredibly knowledgeable, friendly, patient, and answered every question we had with honesty, integrity, and authenticity. His outstanding customer service made what can often be a stressful process enjoyable and memorable. We never felt pressured, only supported, and we are so grateful for his guidance. We couldn't be more delighted to be new Infiniti owners! We'd also like to recognize Leo in finance. He was efficient, understanding, and respectful of the fact that we had our toddler with us, making the process as quick and seamless as possible without sacrificing excellent service. He was friendly, knowledgeable, and made the financing experience easy and stress-free. Lastly, a special shout out to Sam for his impeccable knowledge of the QX80 lineup. His expertise was incredibly helpful and gave us even more confidence in our purchase. Thank you to the entire team for making this such a positive experience. We highly recommend this dealership to anyone looking for outstanding customer service and a team that truly puts their customers first. read more

Aaron hong was super helpful and informative. Got us great prices and his service was exceptional!

Just got quoted 4,500 from autonation to fix an upper oil pan leak on the truck they sold me in October. They "fixed" a lower oil pan leak 1 week after I bought it with a "reseal" of the gasket and I'm now believing it was the upper oil pan the whole time that was leaking and they misdiagnosed the problem originally because of laziness, neglect, etc. I have now had the truck for 8 months and have already replaced tires (1,200) batteries (500) fuel return line (1.8k-3k - another quote from autonation) both NOX sensors (950) when I brought up the situation to one of the customer service reps last week I got hung up on. Called back a different service rep told me to bring the car in for an appraisal to sell them the car back and hopefully I wouldn't be negative and to buy a new truck with them as well instead of saying they would fix the problem read more

Aaron Hong - sales guys best! Easy to work with and spoke Korean to help my mom too- price was good :)

Easy and great customer service. Thank you Sam and Leo. Appreciate you. Big big shout out to Christine.

Everyone was excellent and helpful!! Definitely recommend buying your new ride from Auto Nation Infinity in Tustin. read more

I had a great experience working with JOSH at Tustin Infiniti. As a first-time buyer at a large dealership, I was honestly a bit nervous going in, but he made the entire process feel easy and stress-free. He was extremely helpful, patient, and took the time to answer all of our questions--especially when it came to concerns about the car's reliability and maintenance. At no point did we feel rushed or pressured, which made a huge difference for us. Overall, he made what could have been an overwhelming experience feel smooth and comfortable. I really appreciate his professionalism and would definitely recommend him to anyone looking to buy a car. read more

I had a great experience working with Wendy! She was friendly and genuine from the start, no pressure, just honest help. She knew her stuff and made sure I felt confident in my decision every step of the way. Professional, knowledgeable, and easy to work with. If you're shopping for a car, ask for Wendy. You won't be disappointed! read more

Great service. All questions answered. Aaron Hong helped me out. Friendly and approachable. Let me test drive the car outside neighboring streets. read more

fantastic sales guy. would recommend working with Aimam to everyone I know. we bought a car for my son and he worked with us to get him into the car of his dreams. thank you for everything Aiman read more

Aiman was amazing! He was so positive, helpful and upfront about the amazing benefits of purchasing from Auto Nation. We've had some really bad experiences with small dealerships that purchase from auctions. Aiman answered all of my questions and helped us find an amazing deal and beautiful car! read more

Great experience selling our 4Runner. Highest quote online and after a thorough inspection of our vehicle, they were able to give us the max payout. Kirk was so nice and made you feel at home. He explained everything and made it easy to understand. We appreciate the honesty and transparency that he provided. We will recommend Autonation Irvine to all of our family and friends. read more

AutoNation Infiniti Tustin - Saying Goodbye to Stormy! - Car Dealers Near Me - Tustin, California

We had Aiman Mousa as our sales associate, he was exceptional, keeping the sales process very clear and being communicative with us.

Unbelievably positive experience. Hunter the sales consultant was a rockstar. Sales managers, finance, and the entire team worked together to help us have the kind of car buying experience expected from a high end dealership. read more

Such a great experience working with the team! I highly recommend asking to work with Rob in Sales, Leo in Finance, and Christine the Sales Manager! read more

I had a great experience at AutoNation Infiniti Tustin. Isaac was patient, straightforward, and never made me feel pressured throughout the process. Christine, his manager, kept me informed about the approval and made sure everything moved forward smoothly. Leo in finance explained everything clearly and made the paperwork easy to understand. Overall, the team made what can be a stressful experience feel organized and supportive. Thank you! read more

Aiman Mousa at INFINITI of Tustin was fantastic to work with. He was knowledgeable, professional, and made the entire process easy and stress free. Great customer service from start to finish. Highly recommend asking for Aiman if you're visiting the dealership! read more

After 8 years of owning my Infiniti QX60, I still have little to no confidence in the operating standards of AUTONATION Infiniti of Tustin. Their practices from gouging their customers and displaying predatory practices never cease to amaze me. They offer services like multi point inspection but then when they tell you what's wrong, and you authorize it; they then come back and say, well that didn't work.... you need to fix this instead. This was my first time back after the insulting treatment that I had when I purchased the vehicle out of my lease and all the extra hidden costs that were never disclosed to close out the lease at Tustin Infiniti. This place is polite and at the surface, kind but the actual practices remain predatory. The car is a great car, but i urge you to find someone else to buy it from.... read more

Aiman Mousa was very helpful and communicative throughout the process. Answered all my questions.

Came in on a late Sunday afternoon to check out a car I've been eyeing. Even though they were about to close, Aiman was still willing to help, answered all questions and gave me time to decide. They are also very straightforward about their fees. Definitely recommend this dealership! read more

Aiman was very friendly and sociable, he made the whole process very easy. I have talked to many salesman from different dealerships and no one was as easy to talk to as Aiman. He understands that a customer will buy the car if they like it and won't push you for a sale. I highly recommend going through him if you are thinking about purchasing a vehicle at AutoNation. Thank you! read more

AutoNation Infiniti Tustin - Car Dealers Near Me - Tustin, California

Had a great experience buying an '08 z4 from the dealership. Worked with Aiman who was awesome, super nice and friendly. Overall a 5-star experience! read more

No sense in writing a long sad story (but I will), it's all been told here up and down through the years. I'm just here to say I did buy a used car here and all the negative things written are basically the story. If it's not one thing mentioned, it will be another. Can't tell you anything about the service dept but I believe everything I read about this dealership. I have to say that the people in the sales dept are nice enough, they just work for a bad company. Get it? No blame on anyone in particular, it's just a bad company. I feel sorry for the employees. HOWEVER, you knew it was coming :) , once you get to the F and I guy (finance) the fun is over. Now you could have all the money in an envelope to buy a car but no matter what, you're going into that office. And no matter what, things will try to be changed. You see, this is where the money is made. Everything nice and smooth while you agree to a deal, then you get slammed. It's the same pretty much everywhere, so again, it's just that particular AN Infinity business in general. You have to say no to endless ways to add fees to the deal. I got to the point that I was going to walk and he finally stopped hustling me. So we get down to the final contract. But, it doesn't stop there. You see, I sold cars at a dealer a long time ago. I didn't like it as much as I thought I would. Didn't stay long but was the leading sales guy when I quit. So I know a little. And I play the game. I told them upfront I would play them if they played me. What am I talking about? Well, I needed about $2000 more in my bank to write the check. I needed a week. They could have rolled the car on a sales contract but it don't work that way these days. So, I let them finance me and I didn't even look at the interest rate. All I cared about was any prepayment penalty. There was none. All good. Sign the papers. I'll have the rest in 5 (business) days. Mid week the next week just as I was getting the money rounded up to payoff the car (I put down a very healthy payment) I got a call from the finance company from TN. Yeah, that TN, 2000 miles east. They want to "interview" me. Say what? I said hey don't bother I'm licking the envelope for the balance, where do you want me to send it? I'm hung up on. 20 minutes later, said finance guy is calling me and he's about to explode with anxiety because I failed this "interview." Funny as all get out to me. He wanted to know how he was going to get his money. I said well, it's right here in my hand, 30 miles down the road at my house. I'll drive out tomorrow and give it to you. NO!! He hangs up and the original sales guy calls next, one of the nice guys. He says he's been ordered to drive to my home, right now, and pick up the check. OK, do it and he does. Takes him about an hour to get here. I told him I thought things were cool until I met the F and I guy and I thought I was prepared for him. Not. Worse than the worse. Turned out he had that job for a little over a month with little prior experience. It showed big time. Well, in the end the F and I guy got me back. He delayed everything from depositing the check to going to the DMV. And he registered the car to my wife (who was with me) just to spite me. It was 2 months before I saw anything that said I wrapped up the deal. No receipt for my balance, no nothing. He had me going for a while. I hope he enjoyed it. No, don't go there. You can do better. read more

I had my transmission replaced through Infiniti... yes this is totally normal for Nissan products. Anyhow... my transmission was installed in a way that cracked the mount. I've had it looked at by my personal mechanic. I tell Gabriel here at Infiniti that I want to bring it there so they can fix it since it was fixed under warranty. He straight up won't give me a loaner car. He KNOWS it takes 2-3 days but they want me to pay for a rental. This is crazy. I wish I still had my reliable Lexus :( read more

Hunter, our sales person was very good. He was honest and sweet. Christina, the manager was nice as well. Leo, the finance person did not pressure us into an extended warranty agreement. Overall I would shop there again. read more

Fastest car purchase I've ever had. Hunter was a great salesman. Strong recommendation.

Wow so the problems keep on coming. Came in for brake work, oil change. Already noted that the dealer did not wash the car even through they said they would do that and I waited. So I checked all of my cars tire pressures. Almost did not check my Infiniti since it had been to the dealer and the sheet had the green check mark that tire pressure was fine (I checked). What do I see my TP is 38.5psi for COLD tires. I know to check tires cold. So someone just added shop-air? So this is a safety issue Infiniti The SECOND issue is that the oil change and oil filter warning lights have come up on my maintenance notifications. So they were not reset. Sloppy read more

AutoNation Infiniti Tustin - Wow way over pressure - Car Dealers Near Me - Tustin, California

Thank you so much for the awesome service. My wife is in love with her dream car. Shout out to Christine, rob and Leo you guys are the best

Huge shout out to Christine, Leo, Robert for making this process fun and memorable! They truly made it happen for me my dream car is finally going to sit at my parking lot! read more

We received excellent service from Wendy. She is very helpful and go extra mile to provide the best services and advice to us. We bought our car at good condition. Highly recommended. read more

From custom service to purchase vehicle we didn't even have chance to meet sales manager on the sales floor , but nice manager are try close the deal , wait we haven't even get to dealing part ?? Story over stories from sales man but nothing match the story buyer be beware read more

I should have read more of the reviews and negotiated with the used car I bought from here. This was my first time buying a car myself and being responsible for the payments. My review was going to be 1 star but I gave them an extra star because they did partially reimburse me for an issue. My car was stolen and I needed to get a new car urgently before I started work. Never rush in getting a car (I learned a hard lesson at this dealership). I bought a 2021 used Mazda 3 from this dealership. The sticker price was around $18k for a 19k mile car which is great. 1. Mark the seller mentioned there was Apple Carplay in the car, (we asked multiple times), however after taking it home it did not and I had to ask the manager and put pressure on them to compensate me to install Apple Carplay in and I spent $500. They only compensated $200. 2. They also try to add in ridiculous fees like "Sun Protection" for the car. They charged me around $1500 just for adding that coating to the car. At the time I didn't realize it was a scam and it really doesn't make sense for me to be paying for something that they decided to add on to the car. I looked through the reviews and realized I should not have had to pay for that because another person said they managed to negotiate and take off that fee. 3. After all this trouble they didn't even clean the car!!!! There were dog fur on the seats, a mark near the mirror in the front, and spilled dry dog food in the back in the trunk. They offered to clean it but I was not driving all the way to Tustin from San Diego just to get my car cleaned.... I ended up somehow paying way more for the car even with downpayment. It was ridiculous and the only good thing that came out of this was that at least I got myself a car and they partially reinbursed the Apple Carplay...if you do get a car from here just be very careful and question/double check everything. read more

AutoNation Infiniti Tustin - Car Dealers Near Me - Tustin, California

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