Eddie provided top-tier customer service! They were super busy, but he still took the time to have me come in and take a look at my engine to make sure my car was safe to drive. I truly appreciated the honesty, professionalism, and care from Eddie and his team. They made me feel completely comfortable and confident in the service they provided. I was so impressed that I even booked an additional service before leaving. Thank you, Eddie, for genuinely taking care of your customers! read more

Dave, Eddie and the team at Autotrend were great to work with! They got my Toyota 4Runner in quickly and assessed what I needed. I loved how their quote gave me the pricing information as well as pictures of my car (shocks, brakes) to show the condition. They are extremely trustworthy and as a woman I appreciate that. They are also very reasonably priced. I will be taking my car in to Autotrend for all my future service needs: oil changes, brakes, shocks, struts. You name it! It's truly a relief finding a trustworthy and safe mechanic in the San Jose Bay Area. Thanks Autotrend! read more

Autotrend Auto Repair - Auto Repair Near Me - Campbell, California

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I bring my infiniti to them to maintain. They do a very good job and are very fair. It is a pleasure to be a customer of them. They give practical advice, and I trust their judgement about my car. read more

Our 2018 Pilot is now out of warranty and was making a subtle noise months ago - since we were heading out of town I had Eddie and team take a look. They checked, found nothing of immediate concern and told us to come back if it gets any worse. No games. No "let's throw parts at it and see". Honest and thorough. Heading back later this week as it does seem to have a different issue - why? Because honesty and considering the customer, safety and cost is exactly what you want from a mechanic taking care of your vehicle. Absolutely trust their judgement and integrity. Thanks guys! read more

Had my alternator die on a sunny San Jose afternoon. I live in Concord. Did a quick Yelp search and chose Autotrend based upon reviews and the AAA driver's recommendation. Eddie was wonderful! Offered me a complimentary soda while he took care of paperwork and told me he prob wouldn't have an answer today because of time but would call me the next day. Luckily, I have family close by . Received a call in the early afternoon from Eddie. The testing they had to do took time and yes, it was my alternator but unfortunately they had to order one for me so the car wouldn't be ready till the next day. Caught a ride to the shop early afternoon, Eddie briefed me on warranty and extra services offered. What I appreciated is the communication I received via Yelp prior to picking up the car. The car had a couple small issues and they gave me the choice as to have them take care of it or leave it up to me and to have the amount included in my total instead of hitting me with the added price surprise at the end. Prices are not inexpensive but competitive. To me, it's the customer service that makes a difference and they are A+! I gladly accepted my complimentary soda and began the long drive back to Concord. Will def recommend to friends and family in the area! read more

I have an older, very complicated older Miata with a lot of changes that stray from the original build and the crew there were eventually able to sort it out where other shops wouldn't even want to attempt to touch it. Absolutely appreciate them sticking with it until it was sorted out. My car now runs great and super happy with all their efforts to keep it running like it's supposed to. read more

This is one amazing auto repair shop. Eddie at the front desk let you know what's going on and what your car needs to get repair I've been going to Autotrend auto repair shop for more than 10 years. Dave the owner really cares about about you and your safety. Their prices are reasonable and they have a good guarantee on all work. Kevin their mechanic is one of the best mechanics in the area. He loves working on cars specially old cars. He also has all the training to work on new cars. He keeps up with all the new technology. If you want your car fix right, this is the place to go to read more

Had my car dropped off at Autotrend, and was greeted by Eddie the service manager. Took a few days for the fix, but Eddie was very communicative and took care of the situation. He explained the digital system used for updating and approving parts and services needed, and kept me updated without having to constantly call in. Sean, the technician was able to find some other leaks and fixed that as well. Eddie and his technicians are good people, and I highly recommend this shop. read more

Autotrend Auto Repair - Auto Repair Near Me - Campbell, California

I had some overheating issues with my car. I searched for a good place to get a diagnostic/repair and I found this place through a search engine. This guy Eddie took me in immediately and all I had to do was leave my car for a few hours. Once the diagnostic was done, Eddie compiled a list of all the issues my car was having. Sexy! What's even sexier than that was the fact that these guys had courtesy water AND SODAS! I've experienced courtesy water before, but never a courtesy soda. read more

I have been using these guys since early 2000s still the same top tier quality cannot say enough positive things. Had a electrical problem like always it was fixed. Couldn't be happier with the final cost. read more

Jose and Dave are super helpful, honest and will breakdown everything your car needs in simple to understand terms. They will let you know what is critical to fix and what you can postpone when your budget allows! Highly recommended. If your car is your life line to work and family, pay for these quality folks to work on it. Ask for Jose! read more

My 2006 Ford Fusion only had 60k miles but I let it sit for years without starting it or changing the fluids. Because of my poor upkeep it wreaked havoc with my engine and the repair would of been more than the cars value. They not only diagnosed the issue but went above and beyond to save me money with AAA. Many businesses do not ask if you have AAA unless you bring it up and they saved me money by asking if was a AAA member. At end of everything I paid an extremely fair diagnostic check and decided it was time to donate the vehicle. I would not hesitate to use these guys for all future vehicle repair needs! read more

I took my car into Autotrend Diagnostics and Dave and team took great care of me and my car. They only did the work that I requested and didn't add any maintenance that wasn't necessary. Their prices are very competitive, the maintenance was completed on time and the service is impeccable. read more

Was able to quickly and correctly diagnose the problem with my vehicle and sent me to a muffler shop for repair

It's great to find a shop that doesn't look for a way to take advantage of their customers. The dealership told me that I needed a repair, but their recommendation seemed off so I took my Ford to Autotrend. I discussed the supposed issue with José, they put my car up on the lift and verified what I was pretty sure was true - I didn't need $400 worth of work done to my suspension. Some shops may have told me I did, and happily charged me for the work. Thanks for being honest, José. I think I've found my go-to auto repair people! read more

Bad customer service .... never again. If your not important to them they'll set you a side Put you on hold or just hang up on you read more

My air conditioner went out. I brought it in 5/22/22. Autotrend Diagnostic fixed it. They told me it was out of Freon which they replaced but couldn't find where it leaked out but put a dye in the Freon. 6/29/22 it went out again. Was able to bring it back in 7/5/22. They found the leak and fixed it. I was told it was still under warranty and I was not charged! read more

Really bummed to have to give then only 2 stars. We had been customers of Autotrend for many many years and have brought many cars here over the years. Recently we had to bring in our vehicle for some transmission issues. We explained the problem and asked them to run a diagnostic and inspection. Jose called and said they had inspected it and it was the transmission assembly. Ok, we said to go ahead and fix that. We asked them if they did check the actual transmission, their answer was "yes, we checked everything". Several days later, car is ready, we go to pick it up, pay our 2k and start ro drive out of their parking lot only to have the check engine light go on. Turn around and go back in and they hook it up to the computer and say they just need to clear codes and all will be good. Drive it home and the next day it has the same problem only worse. Have it towed back and they again inspect it and say oh its your transmission. We were mad! We asked several times if they did check the transmission, when we picked it up we asked straight out....did you check the tranmission? Was it ok. And we were told yes they did in fact check it. They apologized, said it will now be 6k to get a new transmission or we can refund the 2k you already paid. We found a transmission shop who ordered us a rebuilt transmission with unlimited mileage and 3 yr nationwide warranty for 3k. Once again had it towed to a new shop and within a week it was good as new. What is disappointing too is that we never got to talk to Dave, the owner. My family has been customers for well over 20 years. You would think with an error this big maybe the boss would contact you personally. Needless to say, Autotrend lost us as costomers as well as my mom, dad, grandma and inlaws. read more

Nothing but positive experiences at Autotrend. Excellent service, reasonable prices and, most importantly, they stand behind their work. Look no further. Autotrend is the place to take care of your car. read more

My truck was towed here by AAA since it was the closest approved AAA repaid shop. I was very happy with the responsiveness of the shop and the great communication. They took care of my truck as if I had been a long time customer. The repairs were done quickly and while I don't know if the pricing was fair, I have no reason to believe otherwise. Very happy. Would use them again. read more

Super helpful and timely. Dave and Kevin came to the house to pick up the car during shutdown and delivered it back immaculate and fixed. Jose worked with the insurance company to make sure it was covered. I cannot recommend Autotrend diagnostics highly enough. I have used them other times with similar excellency. read more

Autotrend was very professional, friendly and thorough in explaining all work done to our car. We were glad AAA recommended them! Owner Dave and Service Manager Jose operate a great business. Bob and Gail read more

Based on a referral from a trusted source, I have been taking my 2001 Camaro SS to Autotrend Diagnostics for service - excellent mechanics and support! Dave, Jose, and Kevin have made my vehicle into an awesome running machine. I highly recommend them. read more

Autotrend Auto Repair - Auto Repair Near Me - Campbell, California

Horrible Horrible Horrible I rarely post reviews, but this one got me angry. My 1992 nissan 240sx was due for a smog. Did not pass because the timing is off and it needed a new catalytic converter. I read good reviews over at Yelp about this shop. So I decided to head over there to get my car fixed. I told the mechanic there the timing was off. He said he could get it fixed. I didn't care much about the catalytic converter because I can go to a muffler shop. Roughly a day later, the mechanic called to "upsell" me a complete tune up, thinking that it will change the timing. I told him its been done. RED FLAG RED FLAG. Then, he tries to "upsell" me again with a smog. He said he knows a guy that can smog the vehicle. So I told him just to fix the timing. REG FLAG RED FLAG. Another day went by and the mechanic called and said the timing on the vehicle is fixed. Relieved that this is finally over and I brought my 240sx back to the smog shop (free or cheaper the second time around) and to my surprise, the smog tech guy told me the timing has NOT been changed. AUTOTREND DID NOT REPAIR MY VEHICLE!!! Did I mention HORRIBLE HORRIBLE HORRIBLE? AVOID AT ALL COST. DO NOT GET YOUR CAR FIX FROM THIS SHOP!!!!!!!!!! read more

It's always been a bain of my existence to find the right go-to shop for my car. A place where I can trust what I am being told, feel heard, and get high quality service at fair value. Autotrend is that place. Thank goodness I found them! Jose, Dave, and Kevin make my life better. A+ read more

Dave and the folks at Autotrend Diagnostics were friendly, professional and their service was timely. They helped me with my fan belt which was yelping to be replaced every time I started up my car, and when I was sitting at stop lights. In addition, they spotted and resolved another issue with my car. They went above and beyond with the logistics to make sure I could drop off and pick up the car when it was convenient for me. (They have a key Dropbox and envelopes to explain the issue for when you drop off the car after hours). Definitely would recommend to others if they want an issue or multiple issues spotted and resolved with their car. read more

I have known the owner of this shop for approx. 10 years & am pleased to support a small businessman. It's also a thrill to be able to take my car to a shop & have 100% confidence that the mechanic isn't ripping me off! After Dave takes a look at our cars, he'll always call to tell us what's wrong & give us a cost estimate before proceeding with the work. He will also tell us potential problems that are likely to come up with the car, how much they'll cost & if the repair can wait. We usually get our car back pretty quickly, within a day or two depending on the kind of work being done. Price wise, I've had people say he runs a bit high but since I know I can trust him, I don't mind paying the extra! read more

I had some recall work done on my 2011 Escape by Capitol Ford and was told that my front brakes were in need of repair, as they had done a full vehicle inspection. I took my vehicle in to Autotrend Diagnostics to have the front brakes serviced. They also did a full inspection and, besides the brakes, also found that I had a leak in my transmission/air conditioning cooler and that there was a leak in the fuel delivery system where Ford had just completed the recall work! Needless to say, Autotrend gets my vote as my "go to" shop for auto repairs. They are thorough, timely, and provide a lot of value far above just doing quality work. Thank you, Dave and Jose, for your outstanding business and customer service. You have a customer for life. read more

Always get my Van RV serviced at autotrends... Last time was a new Ignition Module even tho my 1992 Dodge Van no longer manufactured them... They found an aftermarket company that would guarantee their modules and did the installation.. Works great now... A year later, I have some "gunk" appear in my Carb Air Filter and double checked with them, Yes, they said it was probably the Crankcase Breather that has an "oil separator" inside that possible ruptured spewing the "gunk" into my Air Cleaner... So, no hard sell, they told me to pick one up myself and replace... Did that, all is well again... Thanks AutoTrends... you are appreciated. read more

I was looking for a mechanic to fix the suspension on my car. It was making some rattling noises when going over loose road at a slow speed. Since I live in the Campbell area I searched the businesses nearby and found Autotrend. I spoke with Dave on the phone before taking my car in and my first impression was that he was very friendly and thorough. I told him that I had done a little research and that it may be the sway bar causing the noise although I wasn't 100% sure of that. We discussed a ballpark price and I brought my car in for service. I was hoping to spend no more than roughly $300 since this is what the estimated cost of repair was based on a website that gives you estimates of repair costs, one of which endorses Autotrend Diagnostics, they even have the seal on the window. The estimate from the website was around $200, Dave mentioned that they would be on the higher end of the scale, fine by me. The actual cost was about $300 to replace the sway bar. While Dave still had my car, he gave me a call and let me know that he also found a worn/broken transmission mount, would be an additional $500 to fix. I hesitated slightly because that's alot of money but hey, if it may cure the problem and for safety, I gave him the OK. Next day the car was done and I went to pick it up. Met with Dave and he even showed me the worn out part that he replaced from the transmission mount. He said the car was ready to go. I was excited that my car would finally be free of that annoying rattling sound. Dave had mentioned that they tested the car to try and pinpoint the sound. We did also discuss the possibility of it being the front shocks although those were replaced just recently. I left the shop and although it seems the noise it a tad bit better, it's still there and still annoying. I would have given Dave and his team 5 stars because he's a very nice person to deal with, the shop looks clean, in a nice area, very thorough, showed me the worn part, etc..... If my car would have been fixed, of course, 5 stars galore, well earned. But..... I left with my car still making the annoying noise that I brought it in with. My expectation was to drop my car off, tell mechanic to get rid of the noise, fix that noise, drive off with no noise. Were my sway bars really the issue? What if I didn't mention the sway bars from the initial phone call, then maybe would they have pinpointed a different issue that perhaps may have fixed the problem? Next time I take my car to a mechanic I'm just going to say, fix that noise and I don't want my car back until that noise is gone. read more

Five Stars! Dave and Jose were extremely professional and knowledgeable. This is the fourth time we've used their services, and they do excellent work everytime! Very quick turnaround! Highly recommend this place! We will continue using these guys in the future! read more

Really friendly guys, I LOVED that we called them ahead of time when we were looking for places to take my car, and they took the time to chat with us about what I might need to get done (was doing 100,000 maintenance on my honda) and specifically, in regards to any mechanic 'you'll want to make sure they check out this, that' - not immediately presuming/saying we'd have to go to them. Needless to say, by not doing that, they won our business. When we came in everyone was polite, friendly, place was clean, they even have other beverages (soda, water bottles) in case you don't just want coffee. They did an oil change and review of the car and when they called us back in, just told us simply what needed to be done and why (e.g. transmission fluid is black so I'd definitely get that done). They even brought up issues I hadn't mentioned, like needing to fix my brake pads and had I noticed the car rumbling when stopped? Ultimately, the one star off is for over pricing. They quoted me $85 for an air cabin filter change (which I can do for free with a $10 replacement), and $320 for brakes, $150 for transmission, of which I was able to get done elsewhere much more cheaply. That said, they were VERY cool about everything - when I said 'ok, I think I'll check out this other mechanic for the repairs' they were still just as friendly 'ok, we'll have the car ready for you' and not gripping about how I couldn't possibly get it done better elsewhere (another mechanic experience elsewhere that I had). A very nice, friendly, smooth and honest maintenance review of my car. Especially since I know zilch about cars, its nice to know there is a place I can go to that I trust to tell me honestly what needs to be done, and without hassle. read more

Dave and his guys are reliable and honest, and that's about the best compliment you can give an auto shop. I've had a couple of my vehicles in and they always do quality work, which they stand behind. Most recently, I had a problem with my '96 Corvette and the 'Service Engine Soon' light. It took three attempts to get it squared away, which might not sound good, but let me explain. After the first visit, the light came on again, so I took it back in and they only charged me for a part, around $80. The third visit was free, and that fixed it for good. No labor charges after the first visit. I mention this because I can only imagine that other less honest shops would have used a situation like that to charge me as much as they could for each visit, and upsell me as much as possible, for things I probably don't even need. All this tells me that Dave is more interested in doing a good job and being honest, and building customer loyalty than trying to rip off customers. I appreciate that, and that's why I will continue to give him my business.. read more

Jose was an absolute Gem! Very professional and explained EXACTLY what was wrong with my A/C and what was needed for it to be fixed. I've taken my car to two different places and they both said the same thing, but when I took it to Auto Trend they found out the issue and the other two places were way off! I most definitely recommend this place. read more

Did what I asked, when I asked for it and at a reasonable price. I will certainly be back when I have other issues. - Bob Griffith

Autotrend is one of the few automobile service shops that I can honestly give 5 stars. We originally found them after many disappointing experiences with local Acura and Honda dealerships. I was searching for someone knowledgeable, but also honest with no push for mystery service issues. Autotrend fits the bill, and we've been happy with their service for almost 10 years now, keeping our cars running like new. read more

Dave and his crew are awesome. I've had my truck in here for about three years, they always do what they say they will, and it always works. Earned all their stars. read more

Dave Kusa and his team are great. Very personable and helpful, careful to explain everything that they diagnose and repair. They're also great about offering to drive me home and pick me up when the car is ready. It's a small operation, but they have a wealth of knowledge, experience and offer service with a personal touch. They're worth every penny. read more

I have taken two cars to them over the past year and have received outstanding customer service. They did a great job diagnosing, repairing, and keeping me informed of the process each time. Honesty, Integrity, and professionalism are what come to mind when describing how this business runs. Definitely recommend this shop. read more

Thanks to David and his crew I avoided a big mistake. I had found the (used) car of my dreams at a very good price from a private dealer. He did agree to take it to Autotrends, and they went over it with a fine tooth comb. I could have lived with a few idiosycrasies and paid for those fixes, but they found major expensive issues, and a dangerous tire situation that I was unable to see myself. Their price of $139 for the checkup was a bargain compared to the hole I might have dug for myself. they were so thorough and had specific knowledge of the vehicle I was considering. Thanks guys -- I know I will find my Dream Car, and not a nightmare, going forward. David has a terrific phone "presence" if you will, and is very reassuring to speak with, even though I bothered him with a couple of calls while the car was being looked over (and under, around and through...). read more