Would not recommend calling, two days in a row was put on hold for over ten minutes. Stopping in might be better but good luck.

I was in there a few days ago I was waiting in line it was busy but I was patient the employee named Jorge seemed to already be tensed he was throwing stuff down and snapping at his employees I got to him and he was all angry and I was telling him my year make and model and he gose "you know what I don't have time for this someone else can help you I worked to much today" he walks away and calls somone on his cell phone and was ignoring me I was about to just leave and then dawn helped me find my parts she had found them all and I spent a good 600$ there I thought it was really un professional of Jorge to snap at his employees and coustmers iv come in many times never had this issue usually dawn and christa help me and do an amazing job I prefer this store but if that Jorge guy keeps acting the way he dose I won't come back and I feel bad for the employees that have to deal with his anger issues other than that this store is amazing and the women here are very knowledgeable props on them for the 4 stars read more

Cmon man 9:00am on a Sunday why not just open at lunch ur an auto parts store. Other than this the folks who work there have always been helpful and nice. read more

This place sucks ass I had ordered parts from JORGE there after calling and going over there it turns out this jerk lied to me told me my parts were on their way ...he never ordered my parts . PEOPLE GO TO A DIFFERENT PARTS STORE this jerk JORGE is a dam liar if you go there talk to anyone but JORGE even his co workers acknowledged that he took my name and said he ordered my parts . Best bet go to a different parts store ..JORGE SHOULD NOT EVEN BE ALLOWED TO DEAL WITH THE CUSTOMERS read more

Noticed these two very well written reviews as I was looking up the phone number... If you use all caps, curse words, or complain about a business for being busy on the busiest day of the week you might not have a leg to stand on. I have been to this location and was impressed with the knowledge one of the older gentlemen working there was able to give. This is a dying profession and I enjoy speaking with someone who has been in the repair industry for obviously many years. I choose to drive past many other competitors to get my parts purely for the expertise level that is offered by some of the employees at this location. read more

I've been on hold for 18 minutes now. Saturday 12:42 p.m. You think they might hire a little extra help for Saturdays? Go elsewhere if you want SERVICE. 19 minutes ... 24 minutes,,,, hanging up. 'Eff you NAPA! read more

My car broke down in their parking lot and needed some mechanical work. The manager and front desk fella made a bunch of calls trying to fine help for me. Then they waited around a half hour after close so that I wasn't standing there alone. Very nice people. Helpful. Much gratitude read more

Had to pick up a relay because I was trying to resolve an issue with my car. Purchased the relay, plugged it in, it was not the problem so I took it out and re-boxed it with the receipt. A week later I go in to return the thing with receipt in hand and the guy at the counter goes "uhhhh we don't usually, uh, return eeeelectronicsssss....yeah". I understand that it is impossible to know if something like that works just by looking at it but a simple, quick test is all it would take to verify. This part isn't cheap and there was no offering of any help from the guy. I don't recommend anyone to visit this location. read more

Finally a parts store that treats you like a person. Carlos is the best parts person I have ever dealt with. I messed up my online order on a Sat morning. I finally got it right but was to late for them to go to the warehouse. Carlos checked the warehouse and they didn't have the part. He found one at the Peoria store and picked it up on his way home from work! Had the valve with my other parts ready Sunday morning to pick up. Class act! Which you don't find much of these days. Also needed some Mercon V fluid. Got it there ,then went to the parts store with the Irish name to return a pulley puller and priced their fluid and it was 2.00 more. Used to trade at Napa in Denver. Glad I found this place. Will be telling all my friends. To the manager....give Carlos a raise. Need to keep employees like him around read more

I walk in the other day to pick up some parts I need. When I arrive, there are FOUR counter people there. ONE is waiting on a customer, the other THREE are looking at their computer screens. I wait for a few minutes when a woman tells me someone will be with me shortly and goes back to looking at her screen. I wait a while longer and then leave. FOUR people there, THREE available and NO ONE was willing to help me. Customer service is DEAD. read more

The staff here is very cool. They are totally understanding and so helpful. (Can't remember his name, but the long haired guy is the best!) They usually have what you need, if not they can get it immediately. read more

Worse Customer service I have ever received over the phone... I would not recommend this place , they seem mad to help out a customer .