Great Experience, Autozone Employee Brandon was great! My family and I were experiencing battery issues on our vehicle and Brandon was very patient and knowledgeable in assisting us to figure out the problem. Within 20 minutes, we were able to figure out the issue and get the vehicle up and running. 10/10 customer service. read more

Doors were locked at 10:46 pm but online it says they close at 12 am midnight. There was still multiple customers and employees inside the store and all the lights were on inside too I came from Corona read more

Really appreciate this Auto Zone. Came here recently to purchase windshield wipers. The website helped me figure out which ones I needed and they have info in store as well. The gentleman that rang me up was helpful and friendly. I also asked if they happened to have umbrellas, but they did not--he took the time to look for me though! Returns here are also really easy as long as you have the receipt. The cashier told me it would take a couple days, but the money was back in my account by that afternoon! Their hours are great--and very beneficial--open early in the morning and close very late at night. read more

I was recently told about a really upsetting experience someone had at this AutoZone location, and I felt it needed to be shared. The male employee at the desk were reportedly making inappropriate remarks that were clearly racially charged, even though they tried to mask them as car-related jokes. They made a reference to "Mexican emissions" and followed it up with, "aren't they illegal?" It was said in a way that made it obvious they weren't just talking about vehicles. It's disappointing to hear that employees would speak like this so casually in a place of business. Jokes like that--veiled or not--create a hostile and unwelcoming environment. I hope AutoZone addresses this kind of behavior seriously and reminds staff that professionalism and respect aren't optional. Visit was 7/30/2024 around 10pm read more

Two Saturdays ago, I had to come here to get a car battery. I woke up at 5:15 am to go to a friend's relative's grand opening. I went to get gas down the street from my home at 5:30 am. My car had started in my driveway, but after I filled my tank with gas, my car wouldn't start. I called AAA at about 6:00 am after running back and forth from my house thinking I just needed to change my car fob battery. AAA came at approximately 6:25 am and it was determined it was my battery as the driver gave me a jump and my car did start. Since AAA battery service doesn't start till 8 am, I remembered this Auto Zone is open almost all night if not 24 hours. So I called this Auto Zone at approximately 6:40 am. The lady on the phone was really nice and helpful. She said they had a battery in stock for my 2016 Santa Fe. So I told her I was on the way, since I was only about 4 to 5 miles from their shop. Once I turn my car off, I would have had to get a jump again. I also was told over the phone that they could possibly change the battery for me. I arrived here at 6:55 am. I purchased the new battery which was a total cost of approx $230 with tax, and getting the credit back for turning in my battery, which includes a 3 year warranty. I was so happy that I was able to install my own battery by about 7:35 am. The reason why they couldn't help install was because I had a fan right next to the battery and it had to be disconnected before changing the battery. It was a rough morning and I wish they would have been able to do it. If they could have, it would have been easy for them because they do these things all the time. It made no sense the reason they gave why they couldn't. I did appreciate the fact that I was able to borrow the tools to do it myself. If not, I would have had to go back and forth to get the battery, go home, change it, then take the battery back for credit. At least I got it all done in time to get home to help another friend who was having other car mechanical stress! read more

EMILY was such an amazing help the other day with my 2006 Honda CR-V. I really appreciate her help so much. She was very kind, and supportive without any reluctance. read more

Came in looking for an item today. saw none in the store. Asked an associate if they had anymore in the back, said they might have some on a delivery in the back. Asked if he could check it out for me because i needed the item that day. Basically said no because it was too much work and the boxes were stacked on each other. Pretty lousy and lazy attitude. Very disappointing. read more

Service. Two employees couldn't get one of them to help me. One of them wouldn't get off his chair. Worst experience ever. I ended up getting the wrong part because they wouldn't help me or look it up on the computer for me. read more

straight lazy auto zone workers..i been buying synthetic oils every couple months for that last 3 years ..last night sept 17th /25 ..as usual by car oil always ask one of them can put the oil in my car i was they wont it due to the danger??? i ask since when is danger to put oil in my car been coming here for years. everyone got smart answers its a while!! so i said how long ya all been working here? smart lazy auto zone e employee's oh three months .. hmmmmm no wonder. i will tell all my friends, co workrer s never come to auto zone in foothill lazy manager lazy employee's period no debeta...robert put oil in my car couple months his only who is not lazy and taking care of loyal customers read more

My son was set to take his driver's test... unfortunately the passenger break light wasn't working. Figured I'd try to get it fixed asap and get back to the DMV. Not going to lie that the 3 star reviews for this Autozone had me a little worried... but I'm glad I can any way. EZRA was the guy behind the counter. He was FABULOUS! Told him the year/ car we had, he plugged it in the computer, grabbed the bulbs, paid, and I was out! Less than 5 minutes!!!!! BONUS PART FOR EZRA- Asked him if he could show me how to replace at least one and he did!!!! Went above and beyond by replacing both break lights for me!!! Kudos to this amazing human who in totally grateful for- for back to the DMV and my son was able to take his driving test. EZRA -YOU'RE THE MAN! THANKS AGAIN! read more

I wish I can give them zero star! Went in to buy the two wipers I was told they had when I called prior. When went inside saw Emily without a smile or greeting! Asked for the two wipers for my car and she got one from shelf and said only one. I said we called and someone here said you have both. She said with attitude, wasn't me they spoke with! Do you still want to buy the one? So I bought the one and went to other location on Rochester and bought the other. There was Jason and super professional! Unlike this Emily!!! She shouldn't be allowed to communicate with customers at all!! Terrible attitude lady!!! read more

Workers seem distracted and avoid ringing up the customer. Even the "Manager" doesn't acknowledge customers and will chatter to employees then runs to the employee room when customers checkout. They run away rather than do their actual jobs. read more

Thanks Anthony for your Excellent Customer Service. I appreciate you answering all of my questions and carrying my purchases out to my car; twice! read more

Employees are so rude and helpless. When you ask them for help they give attitude and look very miserable. Especially some young man with long curly hair and some fat older man with brown hair. I had to do everything myself. So unprofessional. They need to do better. read more

The two guys working here tonight suck!!!! Isaac T. and some long haired dude. Not helpful at all. Not only to myself but to the other customers as well. They act like they don't even want to be there or give a fuck about their job and it shows. I'll go to Oreillys next time. read more

Perfect place for parts for pretty much anything. I called them before coming to the store to make sure they had what I needed it, the gentleman was cordial and took the time to listen to my request and made sure they had the parts in stock. Up arriving at the store I was greeted and immediately taken to the isle of the item I was looking for. Again the gentleman took the time to listen to my story and confirmed that what I had was the correct item. Price was reasonable, store was very clean. You need a face mask to be able to come inside the store and all employees were also wearing theirs. Recomend: yes Date of visit 7/2020 read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Rancho Cucamonga, California

I had a great experience at this location. I had my battery tested with ease and all employees were polite and attentive to their customers. I recommend THIS LOCATION on FOOTHILL! read more

Worst AutoZone ever I came at 10:30 and there was a sign saying they wouldn't be back until 1105 when the worker came to open the door, he already looked miserable. The one with the long hair. they look like they have autism and do not know how to work. I will never come back here again. They didn't even give me my refund for the batteries that I returned. Also, they acted like they didn't know what to do. I will be taking this up with corporate and I hope they take this into consideration because I'm not the only one writing a review on this and hopefully they find better employees because that's not work appropriate read more

Showed up at 10:30 pm they are closed I called they said they will open up at 11pm I stayed outside because I absolutely need a fuse I went to check at 11:00 now there's a paper that says 10:50 to 11:20 .. they will basically be closed for over 45 minutes read more

My son needed a new battery and knows nothing about cars. An associate named Anthony not only helped him find the correct one but he helped him install it which turned out to be difficult. Thank you Anthony! You really helped us out big time! read more

This place isn't the same as it use to be, theirs a guy here with long hair never dressed up to AutoZone standards as a former employee i know thier supposed to have all black shoes and shirt tucked in a a grey shirt manager he definitely sets a unprofessional environment never wears a name tag so i cant ever who he is none the less he has a poor demeanor like he hates his job and does the bare minimum i was on line waiting watching how slow he moves and definitely does not go any extra mile to help customers he is very slow at his job he definitely needs some retraining or be talk to by management. read more

I had the worst customer service experience there this weekend. There are at least 3 employees milling around as a line of customers is waiting. Finally someone comes to the register with such a negative attitude. He clearly didn't want to be there. After checking my dead battery he leaving me waiting at the counter while he went to drain some oil! As if that could not wait? Anyway, I walked out and went down the street and made my purchase from a competitor. No one acknowledged me leaving! I won't be going there ever again. read more

I had my highbeam and low beam headlights out on my Mazda. Angel offered to go ahead and change the lights for me. I am very grateful give that man a raise. read more

This AutoZone had amazing customer service! They actually picked up their phone. They were very knowledgeable about their products and even help me find the right headlight for my car. They were also super friendly and offered an outstanding car service attitude that brought back the old fashion mom and pop shop feeling. I will be coming to this autozone for all my car parts! I highly recommend it and was amazed by Chex V. Especially. read more

I came in with a dead car battery. Jordan was very friendly and helpful with checking the battery and helping me replace it. Thanks Jordan!

i have no idea what the problem is but my boyfriend tried purchasing wipers here on a super rainy night and the workers had the doors locked and attending people inside but not letting one else inside when they close at 12. get your stuff together u lost a customer........ read more

All the workers here do a really decent job and very helpful with getting me the parts I need. They are attentive and helpful even when it's really busy. They do the best they can real good group of people. read more

My car battery died and this was the only location I could find open before I had to be at work. I spoke with Luis, the parts manager, and he quickly answered my questions. He quoted me exactly what I needed and said he'd have it ready for me when I stopped by. When I arrived, Luis had everything ready for me and even installed the battery for me on the spot. Top notch service! I sincerely appreciate Luis' helpfulness and willingness to help me when I was in a bind. read more

Epic fail!!! Tried to purchase an advertised product online and it directed me to other products. Website is horrible!!!!

Came in to AutoZone to pick up some wiper blades. My husband suggested I go to O'Reilly because their service was better but AutoZone having to be close to me. As it turns out I bought some mid-grade wiper blades and although the service was decent at the checkout I was the only woman not offered assistance with changing my blades. In fact the girl right after me was walked out by the employee and he put her wiper blades on within a minute while I was outside fidgeting trying to hold my umbrella in the rain for quite a while. Totally bummed that I didn't receive the same quality of service that the other women before and after me did. And I even donated to their st. Jude cause. (Reg 02/ CSR #39 boo to you!) Aside from that the store was clean and well-kept. read more

Marina has terrible customer service and is a sad representative for this company. After another customer and I were waiting in the front of the store near the register and also in the line that clearly specifies where you should go for everything BUT a purchase for 10 minutes. She walked from the back and said we were waiting in the wrong area. We did not complain about waiting but she decided to make sure to let us know we were in the wrong area when we waited in both lines and no one said anything to us. I told her the sign for this line doesn't say purchases and her response is " well it's a line" .She wasn't helpful and when I asked her her name and we declined needing the receipt she started to laugh.... Her passive aggressive attitude wasn't needed we didn't complain so why she was upset I have no clue. read more

Was trying to cancel an order that I been waiting for a while, the vendor of the part cancel my order not me, I place the order originally in one of the Auto Zone in San Bernardino and I live in Rancho Cucamonga. I was told by that Store that I was able to Cancel my order in any AutoZone I go too, and I did, it's literally walking distance. Explaining that I was suppose to receive my part no later then Friday July 15 but It never came in, I don't care about the money I need the part that I paid for already, so I can put the motor back together and get my car going. I have the weekends off and its the only time I have to work on my car, I wanted to have it running by Monday. So I asked for my money back so maybe I can find the part somewhere else by tomorrow morning, Francisco an associate was helping me out first an was doing his best to help me with my situation, he ask for help and another Associate name Alex came in and said he they couldn't help me out and that I had to drive all the way to San Bernardino to cancel my order. Thats when I asked to speak to the Manager he said he was one of them. I feel he got offended that I thought he was just an associate and decided not to help me, that when I called the other store and they talked, the store from San Bernardino couldn't understand why he didn't want to cancel my order when it was not even my fault but the vendors, Alex ended up telling the other store the he just did not feel comfortable giving me my refund. The other store was very surprised of that because of the 20 years he been working at AutoZone, he's been able to help out most customers and especially when it was a vendors fault that caused all this drama. At the end I knew they could have helped me but Alex decided not too and by me knowing that fact the he could have help. I decided to take my business to RockAuto.com prices are almost half off and they ship directly to my home. This hurt cuz I been a very long time customer of AutoZone and all that got ruin because of Alex. I even went out of my to thanked them (at least Francisco tried)for "trying" to help me out and wished them a good nite, I don't see a point of making a scene. Wish them the best and hope they can learn from this experience in-order to be able to actually help out someone thats going tru a similar situation like mine, where I was not at fault. Hope this helps someone out in the near future. read more

My checkout experience wasn't the best, but Oscar made up for it by providing excellent customer service. He went beyond his job title to help me out and I really appreciate him helping me. Oscar's awesome! Auto zone should be honored to have him as an employee. read more

Awful customer service. Will not go back. The employees in this Autozone have no idea what they are doing and do not know about cars. O'Reilly Auto Parts was able to help me out instantly and knew exactly what I needed with no hassle. read more

I stopped by tonight and got a new battery for my 2016 sonata plug in hybrid and helped changed the battery. Awesome customer service and special thanks to Oscar! read more

We needed tire chains badly on our way to Big Bear, and Autozone was open at 7 am and they had the correct size we needed. I didn't see any other auto store open until 8 am. This is a major plus for people in general who have busy mornings to do errands. read more

Went in to grab some coolant .. there is only one line for parts questions and check out .. was there ten minutes before I noticed the clown two people in front of me not wearing a mask at all. Now that may be my bad for not being so observant... But there were 8 store employees there... Not one of them approached him. The only reason I noticed him was he went to talk to a sales associate. Thanks Autozone for not keeping us safe! I have been a loyal customer for over 20 years. Now I will drive the extra ten minutes and take my business to a company that cares about the safety of their customers!! read more

Noberto tested my alternator and battery and found out my battery was bad. He swapped it out under warranty and even brought the battery out to my car along with tools and installed it for me. He was knowledgeable and very professional. He is my "go to" guy anytime I come to this auto zone. Thanks again Noberto! You're the man!!!! read more

Great Autozone to get parts from when my local Autozone doesn't have what I need available.

I spent 15 minutes waiting for a staff member to try and find a license plate adapter. The employee assured me they had in stock. But he couldn't find it and wasted my time. They have More Staff was running around doing nothing... read more