EVERY SINGLE EMPLOYEE HERE IS RUDE. I had a terrible experience at this O'Reilly's. The man helping…read moreme was incredibly rude and talked to me like I was dumb -- maybe because I'm a woman, but either way it was completely disrespectful. He clearly didn't want to help me at all. On top of that, he was eating sunflower seeds and spitting them out while "assisting" me. It was unprofessional, unhygienic, and honestly disgusting. I came in for help and left feeling disrespected and frustrated. Management needs to address this behavior because customers shouldn't be treated like this. I definitely won't be returning.

This is a pretty big auto parts store which is great if you need a part for your car or truck…read more The reason for the five star review is because the employees here were very determined to find a very obscure part for an older vehicle that my buddy owned. They spent almost an hour on the phone with different contacts and researching solutions online for us. This was after visiting three other auto parts stores that weren't nearly as helpful. This is my new auto parts store.

Henry H took care of me. I took my wife's car into the shop…read moreto get the tires rotated. I booked an appointment via their phone line. They answered quickly without much wait. The appointment times were reasonable (granted, I wanted a time during the early week). Per standard procedure, Henry checked the tread depth on all four tires but then he also took the time to check the spare. He got on his knees and eventually on his back (fully laying down) and carefully checked to see how to access the spare. That was some next level service. The time to complete the job was accurate and the waiting room is spacious and comfortable. This was an A+ experience.

Brenan or Brendan one of the managers at discount tire was ridiculously rude and unprofessional. He…read moredid not greet me when I came into the shop. I said "hello, good morning" and his hello in return was so bitter and short that I knew that this would set the tone for this experience. He then proceeded to ignore me and type on the computer then went to the next room. I said cheerily "oh, you'll be with me in just a minute? Sure, no problem" which seemed to further irritated him. Then the phone rang and he took care of the callers request without acknowledging me still. I then explained that I spent over $1,100 on 4 new tires last year and to service the person on the phone without acknowledging me is "wildly rude." I then explained what customer service should look like (ie greeting and answering the phone to ask to hold and acknowledging the customer standing in front of you) and said "you know?" To which he said "no, I don't." Then the moment my experience changed is when Justice intervened and said "Ma'am, I'm almost finished with my customer and will take care of you." My mood instantly shifted. Justice was like a breath of fresh air. Very professional, kind and friendly. I am so thankful that he was there. He deserves a raise. 5/5 stars to that man. This occurred May 22nd 2026 at 8:24a at the desk and I encourage management to look into this if recorded and use it as a learning opportunity for Brendan and praise for Justice. Unfortunately if this is how management acts, I will look elsewhere to service my vehicle.

Jorge Rosales at Servicing of Lexus of Bellevue was simply a pleasure to work with. He explained…read moreall details about the inspection results and costs. He was knowledgeable, patient and joyful. We both speak Spanish and for me that was a super plus. His latino courteous way was just what I needed. When I went outside and realized my car was ready but had not been washed, he simply ran out and took care of it. He simply went above and beyond. It is about the people. If you want courteous and friendly service, ask for Jorge Rosales!

I recently purchased a Lexus and took it to Lexus of Bellevue for service. Juan Pablo Salazar is…read morethe BEST Service Consultant I've worked with. He's extremely knowledgeable and gave me many tips on how to avoid costly repairs/service. I will caution everyone that their AI-generated person that answers the Service Dept. calls is a pain! I hate it and I spoke with other customers that feel the same way. Why can't a "REAL" person help with scheduling service appointments?

Service was great. Honest people. Got my alignment done and went smoothly. Waited roughly 1-1.5…read morehours but walked around and found a nice place for dinner.

I truly never thought I would be here giving a tire shop 5 stars, but here I am! I have been to a…read morefew different places to get my car fixed in the past, but this was the location closest to my house with the soonest availability, so I went here. My back right tire was continuing to lose air and I was filling it every few weeks. I finally brought it in after it got lower than usual. The mechanic was great at dumbing things down for me and giving me all the options. He said they could fix it, but that my tires were in really bad shape and it might be better to replace them all instead. I wasn't sure if this was just sales, but he took me to look at my tires compared to new ones and WOW. Whoops, my bad for never replacing them. I told him that I work from home and really only drive to see friends or go to appointments and hardly ever go over the pass, and he showed me some discount tires that would work for my needs without any extras. I liked that he gave me several quotes and options but still recommended the least expensive based on my needs, felt very genuine. He also didn't judge me when I asked what "fixing my alignment means" and showed me how my alignment would affect my driving. This also felt like a genuine add on. For a full set of new tires and alignment repair, I was there an hour and a half. The waiting room is HUGE! Tons of seating and plugs, plus they had popcorn and water. Really clean too. I brought my airpods, laptop, and ipad so I could work and watch tv while I was there. Free fast wifi too! It was a wonderful, quiet, clean place to wait. When I was checking out, the sales associate said that the would send me reminders to get my tires rotated so these would last me as long as possible. This was awesome, because I know I would forget. Within 20 seconds of driving off I FELT the difference in my car. I regret waiting so long to go in and get everything checked out!

We've been jinxed with our new Rivian R1S (got hit by someone while we had it parked in our first…read moreweek of driving it) and after two months of repairs managed to get a flat tire two weeks after driving our car. We tried scheduling service through the Rivian app to have Rivian service repair our tire and it was two weeks out. My husband called this location and they mentioned they could help us--didn't realize Rivian has a partnership with them so they have the necessary tools to hoist the vehicles up to fix them. They not only managed to get it repaired day of (a nail had become embedded in the tire) but were extremely friendly, did it quickly, and wouldn't take payment since it is complementary service. We will definitely be coming back to this location when it comes time to not only buy tires for our Rivian but also our non Rivian vehicle.

I had a leak on a tire that was not bought at Discount Tire, because I had purchased the car 4…read moremonths ago. I came in without an appointment today and they rotated my tires and fixed the leak for free. Service was great and it was done in an hour. I will likely be coming back for tires when I need them!

We've had another quality experience with Lee Johnson Kia this past week. We traded in our Niro…read morelease and decided to purchase a Sportage Hybrid. We've been driving a Kia for 3 years and really liked the car. Upgrading to the Sportage made a lot of sense. We were already familiar with the workings of the Kia brand and were very satisfied with the quality of their cars. It was a pretty easy decision to stay with Kia. The new car purchase experience was very smooth. Our salesperson, Jeffrey Belmonte, was knowledgeable, professional, friendly, and took very good care of us during this transaction. He communicated clearly and promptly. Lee Johnson is a good dealership and had treated us well over the years.

I wish I would have read these reviews beforehand. I went by the BBB rating- which we ended up…read morehaving to complain to because they are a lying and lack of follow through kind of place. The one star is for their MALE service manager, the other one is something else. We negotiated a price, some safety repairs and tire replacements. They try and get you to sign things that are scribbled on a sheet of paper that say as is on a certified preowned vehicle, consult your lawyer about that one. The sales girl, Victoria has horrible follow through but her manager doesn't set the best example so it's almost understandable. We had to return 3 times after they did the bare minimum and LIED about doing repairs they didn't do. Ridiculous, but if you have to go there you may have to get the general manager involved and let them know how poor your experience is. The engine light went off twice, the back bumper was horribly messed up, the female sales manager has HORRIBLE customer service and that's if you can get them to answer the phone. One of the service people didn't give my husband our key back (mine was in the diaper bag) and he tried to tell my husband it was on the counter the whole time.....my husband left the loaner key on the counter, pretty sure it would have been seen. Just a frustrating time and everything we were trying to avoid in a dealership. Don't do it.

Outstanding Service and Genuine Care!…read more I'm so glad we found Honda of Kirkland! We're from California, but our daughter went to school in Seattle and decided to stay. When her car needed service, we chose this location and it's been the best decision. Earlier this year, Rich helped us with recall work and was fantastic, friendly, efficient, and went above and beyond. Today, my daughter returned for routine service and another concern, and Kam was just as wonderful. He was kind, patient, and even reached out to me directly to make sure all our questions were answered. It's such a relief knowing our daughter has a trustworthy place to bring her car where she's treated with respect and feels completely comfortable. Thank you, Honda of Kirkland, for truly caring about your customers!

I brought my CR-V to the dealership to check on a recall issue for the fuel pump, as my check…read moreengine light was on. I wanted to ensure the issue was related to the recall. The service advisor said they needed to run a diagnostic to confirm and also mentioned that my brakes didn't sound right. I agreed and signed, assuming this was part of the recall process. At no point was I informed there would be an extra charge. When I picked up my car, I was unexpectedly billed nearly $300. If I had known about this charge upfront, I would have taken my car elsewhere. This experience felt misleading, and I want others to be aware

I had a great experience purchasing my vehicle from Lee Johnson Auto. Lana was great, and made the…read moreentire process straightforward, with clear pricing and no unexpected costs or nonsense. I would happily recommend her and the dealership to anyone looking for a smooth car-buying experience.

Tried to sell me an Acura which had no factory warranty. i asked twice (in email and text) and was…read moreconfirmed both times that it comes with 4+ years of factory warranty. yet, when i inquired with Acura and was told the opposite, they quickly backtracked. not even an apology for misinformation.