They were amazing. They had just what I needed when I needed it. My car was low on coolant and my cap had broken off with the seal stuck in the reservoir. Margaret was so helpful. She helped me in every way she could have. Finding the coolant, calling other stores to see if they had my reservoir cap in stock, and the customer service so good. She saved me today. She's the best. Thank you:)) read more

AutoZone - Thumbs up to auto zone store - Auto Parts & Supplies Near Me - Oakland, California

I came in here to grab some car essentials. You can tell this store is heavily used, because a lot of the essentials were not there, the shelves were a little scattered. But I did find what I needed, some fuses and car cleaning supplies. The service was average at best, nothing wrong with that!!! read more

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Came here to get a new battery under my warranty, turns out there's more wrong with my car than I expected. I do want to highlight Anthony who assisted with changing my battery. Anthony was polite, patient and very helpful. Very busy day for that store and he still made sure I left with a new battery. Amazing customer service. read more

I went online to look for a specific product. The site said I could find it here. I called to make sure they had it. The person confirmed but made it sound like it would be difficult to get. I arrived about 10 minutes later. I was shocked at the cold vibe here. I've shopped at other stores in the stripmall and they all were pretty much positive or at least neutral. It was weird. There was no greeting. I looked for and found my product. The cashier was curt. The security guard was polite upon exit. It was $1 cheaper to get it here than online. It may be worth a dollar to get it delivered in the future. I won't give up on this chain but likely won't return to this store. read more

One of the managers Shaheed S. Was extremely helpful, this gentleman assisted me and made me feel cared for. Excellent customer service skills and a very sincere personality. This is the first time I've ever been to this store, as I'm not from the area however do frequent Oakland quite often. I ran into a mechanical problem on the way into work. However, left all my diagnostics tools and hand tools at home. Operation of the store is very smooth, I'm sure it is to this gentleman being one of the folks in charge. Great customer service!!! read more

AutoZone - Receipt of purchase - Auto Parts & Supplies Near Me - Oakland, California

Poor in-person service, one of my family members had an encounter with a worker and gave them attitude.

I do not recall the last time I stepped into an Autozone. I needed to buy new windshield wipers, and figure out what's the light that just popped up on my dashboard. The 2 female associates were so nice to help me look up what size wipers that I needed to buy for my car. They were also able to find out what's wrong with my car when I showed them the light on my dashboard. There were only 1-2 customers in the store. I was able to go in and out of the store in 5 minutes, because of the great customer service. read more

Shaheed S. Was beyond helpful greeted me as soon as i came in and assisted my need right away, not only did i have an discrepancy with my rewards but he was able to get it fixed i appreciate it alot people like him take the extra mile for the community bless his heart will be back again ..!! Thank God for great people. read more

Came in for 2 air filters for my 2012 Honda Accord EXL. Service was prompt and efficient. I forgot the model of my Honda and the guy asked for my registration. I got it and he had to search for the filters; came back and apologized for the wait. I wasn't worried as I saved over $25 versus getting them done at the place I had just gotten my oil changed at. All employees were very nice, welcoming and basically on point. I appreciate the help and service! Definitely one of the better locations I've been to. read more

Went in today as a brake light was out in one of my cars. This is close to home so I went here. Been to this location a few times before for wipers and washer fluid before a Tahoe trip and for some other things - a battery a few months ago I can remember vividly. Again, went here to get my car started again as its the closest place. On my trip in today I quickly found the book to figure out the light bulb # that I needed. So happy they had it tied down and that it was easy to find. All the bulbs were in their place and it seemed to be well stocked. Two people were working the registers and one security guard was inside by the door - dont try to steal anything here :) The two people at the registers were working very hard. The phones were ringing off the hooks and the people kept coming in. Standard store, happy to have them in the neighborhood but they do need more help in there. read more

AutoZone - Outside in the evening 4/27/16 - Auto Parts & Supplies Near Me - Oakland, California

Gerson has made me a lifelong autozone customer. I was stuck with a dead battery in my car on fruitvale, and he professionally and in such a non threatening way drove up and asked if i needed help, introducing himself as an Autozone employee, and proceeded to come back within minutes with a portable jumper and once I got to Autozone safely he explained how he was on his lunch break! After his break he came back to install my battery. He explained what he was doing, remained very professional yet friendly and reassuring, and made sure I knew what was wrong with my car and how to ensure my new battery lasts as long as possible. Gerson, thank you for literally saving the day for me. read more

AutoZone - Autozone Assistance - Auto Parts & Supplies Near Me - Oakland, California

The managers here are lazy and do not want to help and force the employees to do everything for them. A particular manager named Freddy is very rude. He started cussing out one of their employees in front of customers, extremely unprofessional and horrible to talk to someone that way. I hope that manager gets fired, it is not okay at all to talk to anyone like that. Every interaction he has with people is very irritable and rude from what I've seen and heard. Do not give them any business!! They don't care about their workers! read more

Top quality service experience. My battery died and AAA advised me to get it tested after I drove the car for a bit. I came into this location and they were extremely friendly and helpful in providing a battery test. After my battery came up 'bad' (my only complaint is that the battery test yields categorical outcomes that have no details, good/bad)-- the service reps helped me select the right battery for me, and they installed it on the spot. Adrian was especially awesome-- efficient, skilled, and professional. Will come back for all of my car part needs. read more

Went in to get oil and thought id switch to LED bulbs cause i hate when i bulb goes out by surprise. Got helped to some bulbs. Tried putting them in a week later and it turns out they are for a parallel model of Prius. Put the car back together and drive down to exchange them and it turns out they dont have the correct type. The customer service people take a while figuring it out but are nice and helpful. The manager comes out and does the same stuff they did even though they had the right page already up. Then when he realizes he has to refund me starts getting snippy. I have my card and id out but he demands my phone number. I say I dont like to give that out. He repeats give me your number. I am like wtf did you not hear me? Then he threatens me with store credit if I dont give the number. I try to deescalate things by apologizing and saying it is just the way I am and get things calm enough to ask if they are making me an account which is what i do not want. He says no so I give my phone number and he goes ahead and decides to give me store credit anyways in retaliation. I considered that i had wasted enough time with someones inflated sense of ego to fight it. Instead I am warning you all which is a much better use of my time then small claims court. Seems I had interrupted him watching a game or something. I got no apology for them selling me the wrong product. Had to spend 15 minutes finding out they didnt check if they had the right product the first time since they only had one kind anyways and wanted to sell it. Got threatened for my phone number and then retaliated against for obsequiously attempting to refuse. Someone should look into what that manager is doing in the back cause whatever it is they consider it important enough to threaten and retaliate over getting drawn away from it. The lower level reps 3 stars cause they messed me up. The manager I would give 1 star but since he did process the return i have to give him 1.5 read more

Cashiers were not wearing their masks and didn't care. They also said that they didn't sell alarm systems just to get rid of us.

Great service! Went in cuz the back panel of my Toyota was flapping in the wind as I was smashing down 880...not tryna cause an accident...so I stopped in to see what could be done. I told the lady my sitch and she actually went out to look at it. She recommended some new and longer screws or some new clips. But considering I don't have anybody to do that work for me I just went with option number three: Gorilla Tape Slapped summa that on and now I'm rollin Hooptie Legit! Get in the ZONE! read more

I thought this act of kindness was so sweet. So my 2016 Honda Civic started losing battery power off and on starting yesterday. I had Happen to go to the Fed ex In the same shopping center and as I was leaving My car would not start! So I did what I had to do and got my portable car charger out of my trunk and hooked it up and try to jump my own car for the third time now. This was not working so I went across to AutoZone to see what they could do. To my surprise I believe her name is Sandra. Sandra lent me her portable charger and I was able to start my car again with no trouble! Sandra treated me like a friend and let me borrow her property so I could keep it moving. Thank you Sandra and I heard you're training the next group of specialists. They are in great hands! read more

I WOULD GIVE THIS PLACE NEGATIVE STARS IF POSSIBLE! The WORST customer service ever! I called on Wednesday to order a part that I absolutely needed by the end of the week. I spoke to Stacy who ASSURED me that the order was placed and that the part would be in no later than Friday. When I called today the lady I spoke to had no idea what I was talking about and kept putting me on hold. After calling back several times and getting hung up on, a guy finally picked up the phone. All I wanted to know was whether Stacy ordered the part like she stated she did. Instead of answering the simple question, he told me to hold for a manager. After 15 minutes of waiting and LIVID at this point, I called back and another guy finally had the courage to tell me that they messed up and she never placed the order. Wtf?! read more

Earlier today I had one of my friends share with me his very recent experience visiting this store that just appalled me to such a degree that I felt compelled to share it here as a review on Yelp as a forewarning to others who may want to do business here. Other reviewers seem to share in their horrendous experiences at this particular store, but my friend's experience was particularly malicious... My friend, a very kind and gracious guy in his mid-20s, came to this Autozone to find a simple light bulb replacement. When he politely asked to use the restroom, he was asked to wait (no problem, of course), but was then personally escorted back to the restroom, told that he was being "inconvenient" for asking to do so, and then in a firm and accusatory manner instructed "[not to] steal anything" because he'd "be on camera." Did I mention my friend is African American? Well, that's because while I assert it's statistically possible this particular employee is just an all-around asshole, the comments seemed way too aligned with the typical and always-absurd accusations from your modern day racist to be your average "I hate my job" employee. And as I said previously, several other reviewers seem have experiences with certain employees here which would support this. But honestly, I don't care if you're having a bad day, or if you hate your job, but I do care if you live out your racist fantasies in harassing others. Never will I shop here and never have I given a 1-star review on Yelp, but this places deserves it. read more

These people are USELESS. Cashier wouldn't help and spent the whole time sitting at the counter with his foot resting on it. His co-workers were just as retarded. THE most ghetto auto store on the west coast. read more

I got my oil changed recently and the place I went to tried to sell me an air filter for $20. I figured it MUST be cheaper to buy one and change it out on my own. Besides...I pride myself in being able to do guy stuff. I don't need a man to change a tire, start a fire, understand football or find things at Home Depot! Entering Auto Zone I walked over to the Air/Oil Filter aisle and tried to use their inventory machine. It was broken so I was forced to ask one of the workers. Derrek jumped onto his computer and found the filter for me. I wasn't sure it was the right one since the picture didn't look like my old filter. Derrek said "Ok...lets go see if it fits!" With a screwdriver in his pocket (NOT a euphemism) we popped my hood (ALSO not a euphemism) and he ended up changing my air filter right there in the parking lot! My new air filter was $16!! I didn't even have to do anything! Maybe having a man around IS useful...sometimes. read more

Came in here looking for a tail light bulb. They looked it up in the computer and said they were out of stock. We walked to the isle and saw that they DID have it. So they don't take very good inventory. I guess try to find what you need before resorting to asking for help. The cashier was irritated cause his boss just told him to skip his break. Uhhhhhh minis points. Everybody knows good business is run well because of happy workers! This cashier was not very happy. read more

I'm 72 and wanted service. My windshield wiper shredded during the heavy rains.. They had two guys working the counter. A third was mopping the floor. They didn't have the highest quality in stock, but they had second best, that would work. The counter salesman was honest over the phone saying he didn't know if the the two sizes they had would work. I'd have to bring the car down to see. I hit it right, I was out of there within 10 minutes, late morning MLK Day. The installation is fine. I recommend anyone to go to Autozone. Be courteous to them as they try to communicate to you. Extend a "no worries" if you think they are having a hard day. Aloha. Help your brothers [sisters] have a good day. Small businesses are having a hard time, 3rd year pandemic. I appreciated their free installation vs. going to a car dealership. Definitely saved me some bucks. They also installed a new battery with apologies for having to take care of other customers in the past. read more

Great Service at the this AutoZone! We needed a car battery for our 2008 Toyota Scion XD and after a frustrating runaround from the Millbrae location, we spoke with Robert E. at the Oakland location- who promised to hold the battery for us and that he, himself, would install it! Well, I have to say, I was VERY happy that not only did he remember our call when we got there, (he held the battery under our name, as promised!), but he also quickly exchanged and installed the new car battery! Great service from beginning to end! We're going to bring our future car business to this location (even tho I gotta pay bridge tolls)! Definitely recommend Robert E.'s great customer service! His supervisor should give him a raise! read more

Miguel S (sales manager) sales manager my ass. He doesn't even know how to serve customers properly. I was there today ask one single and simple question, his reply was, "I don't know dude!" What the F! read more

Such awesome service here!! As of yesterday, my car battery was getting to the point where I couldn't even turn it on unless someone gave me a jump start. Went to a different AutoZone to ask them if they could check my battery, but they couldn't help me (they did give me a jump though so I could at least make it to another one). I went to this one, and Jim went out of his way to really help me out, even taught me some things along the way :) Really nice and friendly service! I'd definitely come back here again for future car needs. Thank you so much!!! read more

I know very little about cars so I asked the lady at the front desk (I believe her name was Lucha). She was extremely helpful and went over all the different products with me. She was super sweet and even came out and took a look at my car to help me figure out what to do about my car. Lucha was incredibly knowledgeable about all the products and about my car situation. I really appreciated her help and kindness to me. read more

They take way too long to help you, they don't have enough people to help & sometimes when they help you, they give you the wrong item your looking for. I gave it two stars instead of one though, because it is a clean store. read more

The guys here are extremely helpful. I called them last Sunday after my car's windshield wipers stopped working during the middle of a torrential rainstorm. The worker, Eugene, stayed on the phone with me for 15 minutes helping me diagnose the problem to the wiper motor and then determining the exact part that I would need along with tools and instructions. After a very slow trip to the store, I found the part I needed waiting for me along with the exact tools that would be required for the job. It took longer than I hoped to repair it myself so I eventually got help, but these guys went above and beyond in getting me through this bit of car trouble. read more

Wait time to talk to a worker to help me find which wiper blades I needed was less than 3 minutes on a Saturday! The guy showed me the options and didn't recommend the most expensive (as other placed would normally do). Picked the ones I wanted, paid, and was on my way. Just as I was leaving the store thinking how the heck am I going to replace the old ones with the new ones, a super friendly young lady that works there (wish I knew her name) asked me if I would need help to replace my wipers? I said, yes please!!! She walks out with me, changes my wipers while showing me how to do it, and in seconds she's done! It would've taken me much longer and I probably wouldn't even had done it right. She was super nice and attentive and went above and beyond her job to help me out. Btw, as she was helping me, another customer asked her for help with his wipers and she didn't hesitate to help him after me. A+ customer service! Thanks for your help today! read more

Battery died today. It was 7pm on a Sunday and after calling a few different auto stores, Sam from Autozone was the only one to offer to help. Sam was super helpful, knowledgeable, and quick to change the old battery out for a new one. Thank you, Sam! read more

Great and fast sevice with a reasonable price. They were able to answer all of my questions. I was happy with my exprience.

I've been coming here for year's now and I think it's a pretty good overall place. They always have exactly what I need here. There's never any long lines compared to other auto zone stores I've been to. Worker's are friendly. Nothing more to say read more

When is Yelp going to allow 0 stars? I came in here looking for chains for my tires because we were heading up to Reno that afternoon. Horrible horrible service. I don't expect them to serve me with a smile or walk me through every car part but really I can do without the "I have somewhere else better to be" attitude. And if I have a few questions answer them and if you don't want to answer them, direct me to someone who will please. Don't roll your eyes and mutter things under your breath. It's kind of rude and trust me I don't want to be there anymore than you do. Seriously, from all the places in world to be Autozone would not be one of them. read more

My battery went bad on me the night before and the little bit of life left I took my car to autozone. I was helped by Laura who was great and patient with me. I'm glad I was able to get help before I had to start work and was able to purchase and get installation. She really made my day with just simple CS and willingness to help. read more

I haven't left a 1-star review for anyone yet, and I haven't been to this AutoZone location in years, but my one and only experience at this place in November 2006 was so unpleasant and beyond what I usually consider to be bad customer service that I just have to put this out there. I was in Reno for a weekend when a snowstorm was about to hit, so before I left town I stopped by an AutoZone to get some snowchains. When I reached Donner's Pass, the snow got thick so I put on the chains. Same measurement numbers as what's written on my truck's tires, but for the weirdest reason the chains were too small! I'm guessing the chains were mis-tagged, so I bought another set of chains from a local gas station and made my way home. I went to this AutoZone to return the chains since I never got to use them and since they were probably mis-tagged with the wrong measurements. The manager came out and said he wouldn't accept the return because "it's typical that kids like you would buy chains in Tahoe and return them after they get home." What?! I explained that the chains were never used even once, but he said the chains "look pretty worned." They were not. These chains seem to have a rugged design, I guess for better traction. He brought out another set of chains to compare, and his chains looked so much nicer and polished - because they were from a different manufacturer. "See? You are clearly a liar," the manager said, within earshot of several other customers standing nearby. I kept saying that these were different manufacturers and it wasn't a fair comparison, and his nicer one even had a higher price tag, but he insisted that "they all make them the same way." I then played my last card, "How about you come out with me to my truck in the parking lot, check the measurements, and see that the chains won't fit?" I thought it was a very reasonable request, and it'd certainly vindicate my claim. Instead, the manager said, "Look, you're just trying to scam us by returning a used product. I deal with kids who do this all the time. They go to Tahoe unprepared, buy the chains when there's snow, and then return them after one trip. Now you're just trying to waste my time by walking me out to the parking lot and put on the chains. You're just trying to be difficult. I'm busy, so please leave the store." I was really furious that the manager was assaulting my integrity without any proof, and he was being incredibly condescending about it. The whole thing was very offensive and it permanently left a bad association with AutoZone in my mind. Even if the manager was right (and he wasn't), a smart manager should've understood the concept of Customer Lifetime Value here. I'm a truck guy with a 10-year-old pickup. I could've plunked down hundreds, possibly thousands of dollars in maintenance and repair costs during my entire lifetime, money that could've gone directly to AutoZone, but all that vanished in one single unpleasant interaction where the manager refused a $30 return. And not like he saved the company any money by doing that - another AutoZone in Oakland (3525 Macarthur Blvd) accepted my return half hour later without any hassle. Good job, Mr. Idiot Manager Guy. You fail at your job, just like I'm sure you fail at life. read more

So I purchase an alternator from you people, it lasts not even a year, exchange it with your company and it goes out again less than 3 months and now there's no Warranty. You people are crooks! Bad yelp review coming right up served with a side of I will never buy anything from your company again! read more

I always get great helpful service when I'm finally able to talk talk to someone. But, the thing that really bugs me about Auto Zone is their prices. They're pretty expensive in comparison with O Reilly's or Home Depot. Today, I was shopping for clear coat, Bondo, and sand paper and found Auto Zone's prices to be between 25 and 50 percent more expensive than Home Depot. The sand paper was a couple dollars more expensive than Home Depot and the Bondo was a good 10 dollars more expensive. The clear coat wasn't labeled clear coat. They had generic Rust-Oleum products and they were quite a bit more expensive as well. For the most part, I stay away from Auto Zone cuz I know I'll just end up finding a lower price somewhere else. Mainly they're just good for getting automotive advice and sometimes for getting parts. But, O Reilly's is cheaper, so I shop there instead. read more

Meh, I've experienced better! I will still go here for the simple fact its close to my house and its a rather smash and grab session, aka run in grab some wax, pay, and leave. They carry most of the simple stuff, belts, plugs, and so forth. However they dont carry most of those items for my car; mostly your dime a dozen cars like honda, ford, and so forth. Another big gripe I have about this location is the attitude in there. I've gone in several times and the workers are usually grumpy, pissed off, or fighting with each other over simple things. Naturally this does not go for ALL the works. I have seen a few really nice people working there. But the majority of the time, just seem like there is some animosity in the air with the workers. Not a good feeling for me, your average customer! read more

I needed the whole works. Oil change, Brakes done, tune up. And also told them my air wasn't blowing cool air. So I gave them my VIN# & the associate got everything fast and also checked my air outside. Definitely great customer service! read more