I originally went in to get an air filter for the vehicle, then I said well I've been wanting to address my faded headlights for a while, I think I'll do them today. I asked the young person for a recommendation and he said he's heard good things about the turtle wax headlight restore for $13. I purchased the product went home replaced my air filter and then started reading the directions on the use of the headlight restoration kit, very simple and easy to apply. I completed the job in about 45 minutes with very minimal effort and the end result is absolutely amazing, it's not often that I buy a product that I'm so impressed with so I thought I'd share it for the next person. Completely impressed, Mike. read more

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Welp. I returned some things including some air fresheners that said it was new car smell but they clearly smelled like old man cologne. But they wouldn't return those, not even store credit. Even with the receipt, and I literally bought them the day before. Staff member said he can't resell those... but he could resell the steering wheel cover? Does that mean they re shelf the steering wheel cover as brand new and who knows how many people have gone through it? Either way, that's just crappy customer service, I always come here for things and never give them any hassle. But stupid things like that, and the cashier just looking at me like I'm weird and just making weird faces and remarks like "uhh, yeah no".... Like learn some customer service communication skills. I could've just gotten store credit and gotten another item from there. Now I'll just go to Orileys and not give them my business, enjoy your $6 I guess! read more

what a waste of retail space... how is this place allowed to conduct business??? employees are not up to par and just go through the motion of being an employee here... do they care to help a customer??? absolutely not. will i be returning? absolutely not do i recommend this place?? absolutely not read more

My check engine light came on and I went to find out what the problem was so I could talk to my mechanic. Andrew helped me. He reassured me that he would check it, find out the problem and go over everything with me. He provided me with the error codes, printed out a report and went over all the problems with me. It's very difficult in these times to find excellent customer service. I recommend Auto Zone highly as they will take the time to make sure you're taken care of. read more

I'm quickly becoming a huge fan of Auto Zone! Made an unexpected stop at this Auto Zone to get my daughter some windshield wipers and some wiper fluid. I was with my daughter's boyfriend's dad and he just went up to the cashier and told her what we were looking for. They were also more than happy to pull everything up on the computer and go pull the items from the shelves for us. Such great service! I didn't even know that was an option, but that was amazing! Thankfully they had everything we needed in stock. Thanks, Auto Zone! read more

This location was easy to find and is in a shopping center with Little Caesar's and has a large parking lot. Very nice employees. I already had an idea of what headlight lamp bulb I needed, but an employee came over to greet us and assist us if we needed it. We purchased our product, and he verified at the counter that the bulb would work for our vehicle. I'm happy with the product and the service I received. Thanks Autozone! read more

Went to the auto zone on Foothill and Rochester in RC to purchase a new battery. There was a problem during the installation and Store Manager Adrian Arreola became involved and solved the problem admirably. He took responsibility for the situation and graciously provided the solution by going to the Subaru dealership and purchased the part needed to solve the problem, at no cost for me. His attitude and demeanor during the whole process was EXCELLENT. He is truly committed to superior customer service with a smile and a great attitude. I was impressed with his commitment and responsibility during the entire process. At no point did he make the process uncomfortable, but instead took complete responsibility for the mishap and fixed the problem with professionalism and respect for the customer. He is truly an asset to the company and should be rewarded for his commitment to his Auto Zone customers. Thank you Adrian!! read more

All 5 stars for your employee Luis. I called to make sure they had a part for my car and they put in on hold with my name. Luis greeted me as I walked in, gave me what I needed, and even helped me with the piece to my car. Thank you Luis for your fine service. read more

Tyler was super sweet as he helped me replace both of my tail lamp light bulbs. He really didn't have to do that but I was thankful he did because I was in such a rush that day. read more

Disrespectful and Dismissive Customer Service I recently visited AutoZone and had an extremely unpleasant experience with the assistant manager, Julian Perez (I believe that's his name). From the moment I walked in, I greeted him with a friendly "Good morning" not once, but three times, and he completely ignored me. He didn't even look up from whatever he was doing, leaving me standing there, staring at the back of his head. Not once did he acknowledge my presence, offer a simple "I'll be with you shortly," or anything remotely polite. When he finally decided to help me and ring me up, his attitude was dismissive and rude. I left the store feeling disrespected, especially as a woman. His behavior made me feel unwelcome and unvalued as a customer. Julian is an older man who should have known better. If he doesn't want to treat customers with respect, especially women, perhaps he's in the wrong line of work. I sincerely hope no one treats the women in his family the way he treated me. I will definitely think twice before returning to this location and may still write a letter to corporate. read more

Autozone - Although blurry, this is his tag. - Auto Parts & Supplies Near Me - Rancho Cucamonga, California

So I stopped by this location this evening to grab a couple quarts of oil and couldn't believe my ears. As I stood there making my selection I could clearly hear two employees talking poorly about some of the customers they had to help earlier. And to make matters worse every other word was some type of curse word. I am not often offended by colorful language but this was a bit much. Very unprofessional. I attempted to provide feedback on their website and let them know they might have a slight problem but the site wouldn't let me submit the questionnaire. Other than the poor attitude and foul language. The shelves were stocked and the selection wasn't bad. I'll just head over to O'Reilly's next time. read more

Terrible products bought wipers blades 6 months ago with not much rain already deteriorating car is always garaged. Website says lasts 12 months, went to the manager didn't even care to help me rude and just wanted to sell me another set $70. read more

I went in to get a battery replacement on my lunch. The staff was incredibly helpful, professional, and informative. One of the employees named Nick was able to install the battery within minutes. Absolute lifesaver when I was caught in a pinch. read more

Payton works at the RC, store, this guy was so helpful to me. I so appreciate him for installing the wipers with such a great attitude. I told my daughter about him and she said he helped her too when she went in to the store. Great customer service! Thanks Peyton. read more

Rude employees nobody to check you out. Went to the counter and I was just ignored I understand you have customers getting parts but to not have a person to check people out; waiting 10 to 15 minutes to check you out is ridiculous. read more

WOWW!! That guy Damien is the BEST! He was so cool and out going to change my battery and was funny and fast! Will come back again for more.

These elder people don't have a clue about vehicles and work at Autozone. It took the elder lady 20 min. to figure out how to test my battery. Then she did it wrong. The test showed a bad battery. She tried pushing a sale on me to get a new battery, but it didn't work. The elder guy that works there is just rude, loud, and apparently can't multi-task, to help am employee with a customer. I left went down the street to the other Autozone, had my battery tested with ease and GUESS WHAT? My battery was GOOD! I will never go to this location again! Trying to get $200+ from me. Horrible experience! read more

EXTREMELY RUDE!!!!! Shut this location down! They put the wrong battery in my car and tried to turn it on me? How is it my fault? I am not a car person so I was asking for clarification and they kept interrupting me, their tone was so disrespectful and dismissive. Literally a joke. Why are you in customer service and have bad ass attitude! read more

I needed battery replacement and my battery was over the 3 year warranty but I still got a discount of $40 towards my new battery. Abdullah was a great help. He installed my new battery and he did a pretty great job. He did a great customer service! AutoZone is very much a trusted place for me. read more

Autozone somehow always helps me with my issue instead of a mechanic who would charge $120 for a stupid diagnostic. Abdullah helped me out so much! Literally the nicest guy, helped me fix my seatbelts and pulled my seats and dug far for my seat belt buckles.. all for free too is crazy. Thanks so much for caring about your customers ! read more

DON'T BOTHER COMING HERE! Because I'm handicapped, I sent my daughter here to get me a new battery terminal for my Lexus RX350. When she walked in, she asked a worker named Isaiah, if he could help her with this part, He rudely answer, "Just look on that wall, and match it!" This bum was standing around doing nothing, and was too lazy to try to help her find the right part. After looking at various generic terminals, a nice, and helpful girl named Nelly asked to see the part, and went to the back, behind the counter, and found an exact match! My daughter was so pleased to see someone there so helpful. We won't be returning to this place. Not willing to take the chance of finding another Isaiah again!. read more

Kevin Martinez is really help full. Thank you. I needed the wiper and it was not easy to install them but he helped me and it was easy. read more

Me and a friend came in here on the 19th to get jumper cables and the staff that were in were really interesting. It was about 6 mins from close so I can understand them being done for the day or whatever but there was another customer in there before we even got there. Anyways, we were standing there waiting to ask one of the staff for help and one of them took a phone call for a man claiming to work there asking for his schedule, where he proceeded to make fun of and tease the man not giving him actual answers if he worked or not which we thought was really rude. The other man that was on staff paced around refusing to look at us or ask us if we needed any help. When the other customer asked a question to the man on the phone we decided it would be okay for us to as well despite not being acknowledged by either staff member. I definitely think the staff here need more customer service training here. read more

The Filipino manager is always just a pain staking experience. No customer service skills, rude etc.

Customer service is awful chatting in the back, some on their cell phone. They didn't do the proper return on a battery. I purchased all in just a real awful place to shop and do business. read more

Five stars for Axel but 3 stars for not having my air filter in stock. Axel helped me and said all they had in stock for my car model was the $44 dollar K&N reusable air filter. I was looking to spend about $15 on a Fram filter. He called around to a few other stores and they were out of stock as well. Axel was really patient and offered to check other stores via their database and even make calls to make sure the stores actually had them in stock. read more

Managers wasn't very pleasant but Aaron S. & his kindness and effort to help me out was the reason I purchased anything. Came in due to an AC issue and he went the extra mile to help me out and point me in the right direction. Thanks again Aaron! read more

Madison was so disrespectful, she didn't help me out at all... I asked where a specific tool was at and she said it was down some aisle and to the left, she didn't even help me read more

Great! Jordan and Mossimo were super helpful! They went above and beyond to figure out the problem with our car and get us the right parts necessary. read more

Pretty average in terms of service, selection, and meeting expectations for an auto repair/supplies shop. The store is located pretty conveniently for quick and easy access, including lots of parking and lighting. The store seems to be well stocked with the basics, and employees could be a touch friendlier but really no major complaints. read more

My car died a couple of times after I started it. My brother recommended I go to AutoZone and ask them to test my battery. Not only was the battery test free, but Chris at AutoZone also noticed my power steering fluid was almost gone! I purchased fluid, intending to put it in myself, but Chris didn't even hand me the fluid after I bought it, but walked out to my car and put it in my car for me and wouldn't even take a tip!!!!! AutoZone is my new "go to" place! read more

Friendly and helpful staff. Angel D helped me install my wiper blades and learned a few stuff bout my car thanks again!

So I bought a lightbulb for my car on a debit card So I didn't need it and I decided to bring it back and ddnt hv my receipt So Autozone was like we can get you store credit And I'm like I bought it on a debit card can't you just put it back on the debit card without the receipt? So this store manager name Irene shined me off and stated there was nothing she can do and that I could get store credit So I called the district manager and he was like just go back there I'll talk to the manager and you can get cash back I get back to the store and Irene doesn't even want to come to the front to help me and she found someone else to help me And she's in Customer Service? I appreciate the district managers help But I won't be back at Irene's store to buy anything else And I'm two minutes around the corner read more

Big thank you to Christopher for helping me change my headlight bulbs, and showing me how to do it myself next time!

Called to see if they had windshield wipers. Gentleman answered and said they most likely do. He was very unprofessional during the phone call. Asked if they would help me install it and he said at the moment no. I wouldn't recommend this customer service to anyone. I will be driving a bit distant for that service. read more

Car battery died. Went to Autozone because they've been good to me for all my vehicle needs. Got a new battery, and off and running. Leaving this review because I wanted to specifically give Christian a shout for his friendly and helpful customer service. He changed my battery for me and was good chatting while he was doing so. Customer service like this will keep me loyal to Autozone. Thanks! read more

Davvin & Madison are rockstars. Went to another autozone and they treated me poorly and I left to bring my business here instead. They gave me great recommendations on a battery replacement and then helped with the installs. Definitely worth the trouble of going to another store. Definitely recommend. read more

5 stars is for Christopher H.!!!!!!! This guy is amazing, going above and beyond to help every customer I seen! He is what makes this store customer friendly. Give this guy a raise!!! read more

This review is mainly for the help and service Abdullah provided a few weeks back. My battery died immediately after I had a cracked windshield replaced earlier in the afternoon. It was late at night and I already had my car jump started by AAA so I could make it to Autozone in time before closing. My battery is difficult to get to and Abdullah went through all the trouble of checking it, jump starting it again, and helping me get the last available battery ordered within a 50 mile radius for pickup via another store nearby. Super appreciate the help! read more

I had bought 40oz worth of oil, but when I went to use it I had found I was actually sold already used dirty brown oil. Now I didn't know what color clean oil is supposed to look like but when I began to pour it just didn't look right. Called the store let them know what happened and was told I would have to come back to the store and speak w the store manager. Once I arrived I had explained to the manager what happened, not only was "Mike" very non-apologetic he was also very rude when I asked what I should do about the oil that was poured into my car, he told me to get a new filter and oil change. I said I have to do all of this because you sold FAULTY OIL, which his reply was "well we sold it to you, but you put it in your car" and then smirked. As I walked away from the counter no happy, he then laughingly yelled "have a great day" like a jack*** read more

Autozone - Auto Parts & Supplies Near Me - Rancho Cucamonga, California

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