This is the place to go for your flooring and tiling needs. After a thorough search of places in the area we decided to use Avalon for a project and have been coming back ever since. The selection and customer service is above all the rest. Nile was incredibly helpful on a recent project, walking us through it and taking care to make sure we were satisfied. Great place and great staff I can't recommend this place more. read more

Loved using Avalon for our new carpets. Myles was terrific to work with and even got our job done under a time crunch!

Updating my review to 5 stars. Had an issue with one item from an order, but they stepped up to correct their mistake. That is rare these days. Appreciate their customer service and happy with how it turned out for my clients. read more

I am editing my review from 2 stars to 4 stars. Avalon's VP of sales swiftly communicated with me after my review and took great care in making sure all of my issues were addressed to my satisfaction in an extremely timely manner. *************************************** Save yourself the trouble. My goodness. I wish I had thought to check reviews on this place before deciding to get carpet here. We previously had a good experience purchasing tile here about 7-8 years ago. Their beautiful showroom is about the only thing they have going for them. I should've noticed the red flag when I entered the showroom and when I asked for help, the girl at the front desk seemed grumpy. She wasn't even a sales person so I don't know why she was even there. The sales person was friendly enough in her own philadelphian way, she helped me pick a color to go with some new furnishings we had chosen. The guy who came to measure for the carpet seemed nice enough, and professional. It all went downhill from there. We scheduled the installation while the estimator was at our home. We were told not to be concerned if we didn't get a call to confirm the appointment (red flag #2). Then he said something about sometimes they pull the wrong carpet so it could delay installation in that case (red flag #3 - hello mcfly, is anybody home?). Fast forward to the day of installation - we had a 9-11 AM installation window. 9:30 came and went. 10:30 came and went. I contacted the sales rep I dealt with in the showroom and she passed me off to the installation department - by giving me the wrong phone number. I called her back and she said she would call them and have them reach out to me. I received absolutely ZERO communication from the installation department. I left a message when I finally got the correct phone number after a third phone call to the sales rep. My message was never returned. The installers never called to say they were running behind. NO COMMUNICATION AT ALL. They didn't arrive until nearly 2PM - three hours OUTSIDE of my installation window. After the installation, I had to vacuum the room because the vacuum they used did a terrible job. It wasn't until after I vacuumed that I noticed these 3 ISSUES: 1. there were 2 stains on the carpet (it had been raining this day and they were in and out of my house a few times during the installation), 2. There was no padding installed in our closet, and 3. The carpet was cut jagged and too short underneath our radiator. I was beside myself. I'm not one for confrontation so I was just stewing over all of these issues before deciding to take photos and email them to our sales rep the following day to discuss my dissatisfaction. I received a reply the following day indicating that my information was forwarded to the appropriate people. It took 6 more days before I received a phone call from the installation department to schedule having the installers come out to fix the issues. Our window for this appointment was for 10-12. Instead of arriving late this time, they arrived 1 hour early. He came right in with some carpet cleaning supplies and cleaned up the stains. Then he gave my husband some excuse about how they normally don't put padding in closets because they're tight spaces and hard to get the padding into (doesn't seem to be an issue to get carpet in there though). So he brought some padding in, which was NOT the expensive padding we originally paid for and fixed that issue. Then he asked us if he left any carpet scraps - no, he left not a single thing here the first time he was here. So now there was nothing he could do about the issue underneath our radiator unless he took carpet from inside of our closet, which we would not allow him to do. And here we are, just about a week later, and nobody from Avalon has bothered to contact us to even ensure that the issues were fixed to our satisfaction. So unless you like headaches and stress, don't waste your time with this business. read more

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I used Avalon (Philadelphia) for carpet installation in my condo. Overall the process was smooth. The showroom is beautiful and the staff knowledgeable and friendly. I was able to take home carpet samples to confirm my selection. There was a hiccup with the in-home estimation but Martin (the manager) stepped in and helped resolve it quickly. The installers were super courteous, efficient and professional. They did a great job and the carpet looks great! Overall, I am very happy with my decision to use Avalon. It was an overall smooth process and the carpets look great! read more

I've been all over Washington Avenue, Home Depot, out in the suburbs checking out tiles and supplies for my dreaded bathroom remodel and LOVED my experience at Avalon. Granted, it was a busy day for them, so I had to wait a bit but it was worth it. I pretty much knew what I wanted by the time Myles was able to help me, but he reviewed my choices and answered my questions like a pro. He intuitively understood my style and what I was looking for and made great suggestions accordingly, even on things I didn't ask about! This is his job, so he thinks about all the details and offers great suggestions -- that's so appreciated!!! After reviewing my tiles, Myles helped me select a vanity that he knew would meet my needs and match my style. Again, I didn't even have to ask, he just knew what I needed! AWESOME!!! I really wish I had spared myself the trip to Home Depot before because I wasted endless hours there reviewing their products with minimal help from anyone. Same for much of Washington Avenue. Also, I was honest and told Myles upfront that I would not purchase anything today because 1) I needed to sleep on my choices (I've looked at so much that I'm overwhelmed), and 2) I needed to make sure the vanity we both loved would fit in my bathroom. He was totally cool about helping me even though he knew he wouldn't make an immediate sale (and maybe not ever). Lastly, the tile here in the showroom is lovely. There's a distinct difference between what's here and at Home Depot. It's also much easier to review everything as it's arranged instead of sifting through boxes and such along Washington Ave. Well, live and learn. The prices are also very reasonable, especially given the quality. I'm very happy with this store and plan to place my order tomorrow morning. Thank you, Myles and Avalon! read more

Martin and his team provided one of the best customer service experiences... In doing a bathroom I was faced with a real dilemma in that I did not order enough mosaic tile sheets for shower floor (my fault).... my contractor was only available for one more day making it critical to get the product asap.. Martin pulled a miracle and was able to get the material to his store within 4 hours...Saved the day.. Needless to say they are now "my tile store"..thanks read more

Angela is absolutely amazing!! She is so helpful and very talented. We found out that Angela is an artist, which is probably why all of her ideas were so great. My husband and I went in to get tiles for our bathroom, and Angela helped us design the bathroom of our dreams. Would recommend working with Angela at Avalon flooring. We could give her a sky full of stars for this review and it wouldn't be enough. read more

Delivered carpet that was ordered eight months ago prior to pandemic --we had requested a hold on delivery until now. We were exchanging for a different carpet that didn't look good in our home. They came in and exchanged the two carpets when it was convenient for us. Good service. Have purchased several other items through Avalon and would give them highest ratings. Good quality and good service. read more

I purchased tile from the King of Prussia store. Nic was extremely patient and helpful. No complaints about the sale process whatsoever and if it hadn't been for the delivery process, I would have probably given it a 5 star rating. As for delivery, the truck pulled up to my house with a 700 pound pallet of tile and dropped it off curbside. The delivery man said we had signed a contract agreement for CURBSIDE DELIVERY. My 60 y/o husband had to scramble and pay two gentlemen, who happened to be making a delivery across the street, to help him bring it in the house. BUYER BEWARE - please ask about the delivery process. read more

Went into the store in KOP and the sales person acted like he didn't have time to bother with me or my questions. Very strange as I thought that was the purpose of a showroom and you would think he would want a sale. Oh well. read more

Great customer support. Anna was terrific in helping me with flooring and other details. Not only well versed in the products, but helpful with design decisions. Will go back. read more

Wanted to renovate my bathroom and decided to come here to take a look at their stock and get a few ideas from their demos. Upon entering, a sales associate named Randi immediately greeted me and asked if she could help. I explained that I wanted to renovate the appearance of my bathroom and wanted to look at different styles to see what I liked. I gave her the layout and dimensions of the bathroom and she made a couple of recommendations and proceeded to show me different styles and patterns. She was very observant to what I liked and proceeded to offer me additional options and ideas when I couldn't decide on one. Randi was extremely polite and courteous throughout as well as very knowledgeable about each type of tile. After seeing hundreds of different tile, i finally settled on a porcelain wall tile with a glass tile inset bordered with a thin pencil tile. She offered additional options like a shower shelf as well as a niche for the back wall which I absolutely love!! Picked out tile for the floor and finished everything off by getting radiant floor heat for the bathroom floor. And throughout the whole process, Randi could not have been more helpful. She is a very nice person and one hell of a sales associate!! I've since purchased more tile for my basement floor and powder room and everything has been great. I could not imagine anyone being able to help me any more than she did. read more

Recently, I contracted Avalon Flooring to install tile floor in my laundry room. The installer they contracted improperly installed the floor. There are trip hazards, uneven tiles and pieces protruding through. The grout is sloppy and uneven. When I contacted them to complain, I had to continually follow up before they would respond. Now, almost three full months later, they are willing to replace the tile, but are holding me responsible to pay $1600 to tear out and replace the crap job of their installer. I would never recommend them. read more

Horrible customer service. Arrived several minutes before closing time after rushing out of work and was greeted immediately upon entry with "we are closed." I informed them I was here to follow up on a tile order that they had told me did not come in the size I requested and I was told "great, we open at 8 tomorrow". So I say great, I will be taking my business elsewhere. Shocking experience. Surprised they are still in business. Disgusted. read more

We had a very good experience at the South Philly Avalon Flooring. We weren't sure what to expect from a big chain but thought we would check it out. We needed to recarpet our beach house in New Jersey and wanted to see what carpet options were available. We were lucky to meet Myles Burke soon after we walked in. He was so friendly and helpful. He showed us a natural wool carpet that has no off-gassing or chemicals. I was so happy this was offered as an option since traditional carpet chemicals are so bad for us and the environment. I didn't even know Avalon carried such a product. Thank you Myles! Once we placed our order, setting up the install through the Egg Harbor location was easy. The two employees who came to install were very professional and took great care on the install. Good experience all around. read more

Had it narrowed down to two tiles. I wanted to view them one last time before I made up my mind. This would have taken all of a minute or two. I went 10 minutes prior to closing, and was treated rudely, from the moment I walked in. Last time I checked, 6:00, mean 6:00. Looks like I will be taking my business elsewhere. read more

Associate Randi Lauer at this location is a very talented designer. She's provided, on several projects, excellent customer service. She's patient , professional, and knowledgeable with everything from bath tiles , flooring, rugs, to window treatments. Just a pleasure to work with! Avalon has beautiful products and competitive pricing. Do not hesitate to shop here. If there was a 10 star rating available I would have rated Avalon and Randi Lauer 10 stars!! read more

I am an interior designer for flips and new construction homes. I went to Avalon a year ago and had a bad experience and didn't come back until today. I'm so glad I did but I'm especially so happy I worked with Denny. He was so nice and helped me design 4 bathrooms and a kitchen. He has a great eye and beautiful taste. He helped me with a high end master bathroom and kitchen. And then also worked with me in the sale section for the hall baths, which surpassingly had beautiful tile to choose from for very reasonable prices. I'm going back next week with another client and made sure I only go when Denny will be there. read more

I'm remodeling my bathroom (well, my contractor is, at any rate) and I went to Avalon Carpet & Tile on Columbus Blvd. in Philadelphia. The place is large, and they seem to have a pretty good selection. That's pretty much where the positive comments end. I've not once picked out anything they had in stock, and it has taken weeks to get even the most basic of products. The salespeople's helpfulness and attitude vary widely. One two occasions they called me to come in and pick up the tile that had arrived, only to find out once I got there that the tile was not there...or they possibly gave it to someone else, who knows. Additionally, despite the fact they might be open to a certain hour, it's functionally useless since the "warehouse" guy leaves an hour to two hours before the store closes. So, I kid you not, if you find something you want to buy...they won't get it for you, and won't sell it to you. I actually needed to pickup 15 pieces of bullnose tile, and BROUGHT IT TO THE COUNTER MYSELF...and they wouldn't sell it to me, because it "wasn't in their job description." Really...I'm not kidding. Must be a union thing, I'm not sure. At any rate, I got what I needed, but doubt I'll go back; I don't much trust a company that won't sell you what's sitting in front of them, because the warehouse guy left. Very poor customer service overall. I'm sure there's someplace better out there, where they actually have a reasonable amount of product in stock, and are...you know...willing to actually sell it to their customers. Beware...go elsewhere... read more

I am a fan of Avalon. OK customer service and they often have really good sales. They also have quality products. We got our bamboo flooring here, which has proven to be a pretty good investment. Show room is in good condition, and the back room has overstocks for cheap. When we bought our floors, my fiance went to pick them up and the guys helped him carry all the boxes out and into the car. Yes, very nice bathrooms. read more

I went last evening an hour before they closed - only one other customer was there during part of the time - and no one could be bothered to help me. A woman in the tile area was friendly, but her cell phone kept beeping ( sounded like texts) so she handed me a catalog and said she would send someone else over while she "dealt with the contractor." The other young woman was given no information, told me to look at the book and she would be back - which never happened. After 35 minutes in the store with no help - all of the employees were on their cell phones - I left. Too bad, I'm redoing my bathroom and saw some things I liked. I'll be heading to Washington Avenue stores where customer service exists. Frankly, Home Depot and Lowes have much better customer service! read more

We have been back to this Avalon location a bunch of times since our initial visit and my brother seems to get better service than I do - I think they believe he is a full-time contractor. My most recent purchase was carpet tiles - a little more expensive than I would have thought. Still a decent place to get interesting tile and carpet but I haven't been as wowed as I was on the first visit. Additionally, there is an african-american woman who sits up front and seems to want to be helpful but is utterly clueless about the products. read more

After extensively shopping around, Avalon had a lot of the best prices on various tile I was purchasing for my large remodel. They didn't have everything I was looking for, but they were able to get the things I did order quickly. I ordered both special order and in-stock items and was happy with both. The sales person I worked with was helpful and friendly. My only gripe is that they didn't call me when my items arrived at the store. I was calling to order additional items and happened to ask about my previous order and was told it had arrived. read more

I'm glad I didn't read these reviews first, because I had a wonderful buying experience. My salesperson Angela Ashley was an absolute gem. She worked with me for 2 visits and several hours to help build the exact pattern I was looking for. She even followed up with me on her day off in order to confirm the final details before submitting my order. I'm still in the middle of the renovation project, so I hope the product and installation goes as smoothly as the sales process has. I'll post an update when it's complete. read more

I shopped several places in the city and no one had even close to the selection of products that Avalon had. I needed tile and they had so much to pick from in all price ranges. They also had salespeople that were willing to help and could answer my questions...... Unlike many other stops. Thanks for the great bathroom. I'll be back soon. read more

I just had carpeting installed using Avalon. I'm hoping it is well done, and it looks fine so far. But the reason I am writing this review is that they lied to me when I was purchasing the carpeting. I have had bad luck using chain stores for installation of different things in the past, since they all use subcontractors, so you don't really know who you are getting. I was told at Avalon that all their installers are employees of the company and they don't work for anyone else. THAT IS A LIE. As my installer was leaving, I mentioned something about this, and he told me that he was a subcontractor and worked for other companies as well as Avalon. So, buyer beware! I think my installer was ok, but who knows? Time will tell. read more

Words cannot describe how happy we are with our new floor. My wife and I went to Avalon in South Philly to look at wood floor panel for our house. Angela was very helpful in showing us different styles and prices. We settled on a nice wood floor panel and couldn't wait to get it done. It was a little bit more than what we wanted to spend but in the end we were rewarded with the outcome. What really made all this work were the installers, they were AWESOME. Dennis and Marco are my new heroes. They busted their butts the whole day. They came in, we went over the game plan and they went right to work. They started at 9:30 and didn't stop until 7:30. We live in an old Philly row home with old foot moldings, exposed radiator pipes, rounded corners and a fire place. They installed the wood tight and trimmed all around my moldings expertly. They fixed my bannister and adjusted my doors so it closes properly (which they are not required to do). The only time I saw them take a break was to go to the bathroom. If I was going to get a new floor installed I would ask for Dennis and Marco to do it, they are a difference maker. The wood is beautiful, it was installed expertly and we couldn't be any happier. read more

Avalon Flooring - AFTER - Carpeting Near Me - Philadelphia, Pennsylvania

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My husband and I went to Avalon Flooring today to check out tiles, flooring and vanities for our bathroom. Our experience could not have been better. Angela helped us.....she was patient, kind and very, very helpful. I made quite a few decisions because of her. Thanks so very much! read more

RUN, don't walk, better yet don't waste your time. They are unprofessional salepeople who try to rip you off. The process of purchasing carpet needs to be explained to the customer, instead an estimate was given with no breakdown of how much everything costs. An estimate should never be blank with a total on the bottom. They promised that they would e-mail the breakdown and never did. When I called the store, I was told that sometimes e-mails do not reach the recepient and then low and behold the e-mail showed up. They did have a very large selection. read more

Avalon reached out to me to address my issues stated in the review. Many thanks for addressing!

We recently replaced the the carpet on our five stairways and were very pleased with the selection, help offered by our terrific sales person Jonathan (Columbus Blvd store) and excellent installation crew. Most recently we made substantial purchases involving kitchen and bathrooms and our sales person Randi was absolutely superb. We cannot recommend her more highly read more

My first visit was not so great as the guy didn't know anything about the floating floor I was interested in and just kept pointing me to expensive options even after I repeatedly mentioned it was for a rental property. Second time around we met Amber - game changer. She not only helped us find long-lasting affordable options but also was creative in finding ways to save us money. I can even email her now for add-ons and saves me the trouble of coming into the store. read more

Not customer friendly. I have done business with Avalon in the past. I tried to schedule an estimate in my home to replace existing hardwoods and carpet with new vinyl. Avalon refused to come out unless I went to the store first. They also do not bring samples to you house. They are very difficult. I'm taking my business elsewhere! read more

Amber helped me buy tile for my kitchen. She was friendly and knowledgeable and offered to make a special exception on the restocking fee since I was in a bind. Good selection and easy to browse showroom. The only downside is their prices were slightly higher than Home Depot's. read more

When I embarked on purchasing floor and shower tile to renovate a bathroom, a friend recommended Avalon Flooring. Had I just read the reviews on "yelp" I may have not gone. The strange thing about this was that they are almost all either 5 star or 1 star but I decided to go anyway and I am very glad I did. I was greeted by Lou Mallace and I right away told him about the reviews. He was apologetic that they had cast a doubt on me about shopping there but said that he was going to go about proving those negative reviews wrong. He did that and more and because of that I felt it my obligation to share my experience. I told Lou how I preferred to shop and go about my project. Since this was pretty new to me he offered to walk me through so I could get a layout that would help me choose. He was true to his word! He would check up on me to see if I needed anything and then make himself readily available when I needed information. I decided that I was going to work with Lou on this project but that it was going to take a few visits. I visited two other times before going in to place my order. Each time I informed the sales person who greeted me that I was working with Lou and that I was coming by to come to a final decision since there are so many choices of product. In each case the sales person was very courteous and offered to answer any questions if I needed help. (On one very hot day I was on my bike and even though I was not his client, Myles went as far as getting me a cold bottle of water) It goes without saying that I was happy to place my order with Avalon Flooring, it was a pleasure working with Lou (who by the way sent me a thank you card) and I enthusiastically recommend their services. read more

It is impossible to find someone to help you and when you do, there NO follow through. They did not let me know if they had what I asked for, or could order it. after looking around a long time, I had to ask to be helped. They did come out and measure but never let me know what it would cost, even after several emails. read more

DO NOT BUY ANY CARPET OR PADDING from AVALON, MOHAWK OR LEGGETT & PLATT. PRODUCT CONTAMINATED MY HOUSE WITH CANCER CAUSING NEUROTOXIN!!!!! Within months of installation our house began to turn orange, the walls, the carpeting, our bedding, even our white cat. We filed a claim with our homeowners and after 8K worth of testing we find out our house is inundated with POLYSTYRENE, a cancer causing neurotoxin. Avalon sent a sample to LEGGETT & PLATT, the padding manufacturer. They refused to test our sample, disclose the chemical content of the padding and refused to give us the lot number as well. Mohawk, the carpet manufacturer, would not even test the sample and just denied the claim without giving a reason. The chem report stated that the only reasonable source for this level of contamination was the carpeting and/or padding. It has cost us thousands to clean the house and replace the flooring as the typical homeowners policy does not cover contamination. I have pictures and the chem report available upon request. read more

They don't care if you are waited on or not. You can walk out and they would not offer to help. Cannot get in touch with the salesman we were finally able to get. Tried several days, person is never available and does not return calls. Very Unacceptable! read more

Do not buy anything from here. Vinyl floors purchased less than a year ago are chipping and buckling. Of course, they will blame your installer. $5k nightmare. Save lots of time & $: Go to floor and decor! read more