I came in today to return my car lease with no appointment. Jordan was able to assist me right…read moreaway. He took care of the paper work efficiently with a smile even though this transaction was not a sale. I am truly impressed. I will definitely come back to infiniti of Stevens Creek when I need another car. This is what Infiniti brand needs, employee and dealership like Jordan and Stevens Creek dealership to turn the Infiniti image around. Thank u for providing world class service.

Car dealers are car dealers. Do your homework, prepare to negotiate, watch out for unwanted…read moreadd-ons, and always be ready to walk away. That said, Sean and Jordan were quick and courteous at every stage during a tricky process: inspecting and negotiating for a rare 2018 Audi A3 from another part of CA. The car was a beauty, and there were no pressure tactics. (Though watch for those add-ons at the end--if you don't want them, be firm.) Thanks, gents!

Easy process to pick up our car! Head into car rental building and proceed to the Alamo counter. I…read morepicked up the car at 10:00 am and Tara provided excellent service! Professional, respectful and friendly! Props to Tara for being so cheery and helpful :) Why does this make a difference? I flew to San Jose from out of town and was nervous and anxious. Tara took her time answering all of my questions. Again, much mahalos to you, Tara! Go up elevator to floor 6 and proceed to the Alamo cars area. Have my contact to the worker who let me know which cars I could choose from (sedan, Toyota Corrola or similar) I ended up getting a Nissan Sentra for 2 days. Return was also an easy process! Definitely recommend Alamo!

Alamo has been nothing but confusing and unhelpful…read more In May, my friends and I rented a car from this location (SJC) and the employee somehow messed up the paperwork and inputted us at an airport in Charleston. They ended up charging us the incorrect amount and we were supposed to get $1,300 refunded back to us. It is now JULY, and after talking to THREE managers (Sal, Josh, Martin), we still have not received our refund and they have stopped replying. How is it that we have been in contact with three managers and this is still an issue after a month and a half?

I sold my 2014 Honda Civic through CarMax and had zero issues…read more First, I added my vehicle information online for a quote then submitted an in-person appointment for my car to be evaluated. Once I arrived, staff members walked me through the process and had my car inspected. Afterwards Lamees helped me with the paperwork -- it went smoothy and she was very informative and professional. I'm very satisfied with her work. The entire process took 1 hour. Walked out with a check!

Selling a car through CarMax is straightforward and painless. It is a much better option than a…read moredealer trade-in or selling privately, especially for an older car. Our 2012 VW was a real "creampuff": very low miles, one owner, no accidents. The CarMax online quote was 5k; we visited the Fremont location for the appraisal (which was very busy) it took 90 min to get the offer document. You can redeem the offer at any location within 7 days, so we went to San Jose CarMax the next morning. We arrived before 10am opening, In 45 min, we completed the paperwork and had our check. Due to its age will likely go to auction, but it was a great car! Both locations are spacious & clean. Staff is helpful and professional however, Fremont is much busier as it is also an auction location. Recommend San Jose. If you go during a busy time, bring snacks; there are no cafes nearby, a coffee kiosk out front would do a great business.

If you're looking for a reliable service advisor in Stevens Creek, Ali Le at Hyundai Stevens Creek…read moreis the way to go. He's been taking good care of my car since I used to bring it to Capitol Hyundai. Apparently, he was moved to Stevens Creek. The reason I switched to Ali was because Hyundai San Bruno did me wrong. They didn't diagnose my car for over a month! I was so frustrated that I decided to tow it to Stevens Creek. Ali kept me updated on the testing of my car every few days. After almost a month, they finally got it working again. I'm glad I didn't have to pay for a new hybrid battery. Ali even tried to ask Hyundai for goodwill to cover the costs, but it was rejected. But that's okay. I'm happy to be driving my car again and will definitely take it back here for future maintenance.

I just got a new car and the experience was amazing. Ibraheem was very helpful and made it very…read moreeasy for me. Everyone was kind and willing to help!

Car industry as a whole has a bad stigma. I'm sure in the past few years, it has much improved but…read morethe general consensus from the consumer's POV is that there is a hint of "shadiness" if I'm being honest. BUT, since I was in the market to buy a used Porsche, I found one that was prominently displayed on the corner of the lot so I decided to stop by to purchase and conduct a trade in for my 2021 mid engine Corvette albeit with serious reservations. On the day of, I was greeted by Kevin who embodied patience, transparency and the right amount of attentiveness without the pressures that comes with being a sales associate. As for my trade in / outright sale of the C8, Kevin introduced me to Jason who exhibited the same characteristics of integrity and fairness. Unfortunately, the purchase didn't work out. Despite it not working out both Kevin and Jason remained equally attentive and hadn't changed "colors" because the sale didn't occur. Because of their graciousness, I sold my C8 to the dealership without looking elsewhere to determine whether I could have gotten more money because at the end of the day, I chose to believe in their honesty and fairness that precluded me from shopping it around for a few more dollars. Business is business and somethings in life is worth more than just a dollar or two. It is the confidence and peace one has about the dealings with another human being that is considered priceless and worth every penny. I don't recommend lightly but in this case, it warrants the highest accolades I can give. Alfa Romeo is fortunate to have team members like Kevin and Jason that represents them well in an industry that can be murky for your average consumer. If you are looking to purchase a used car or sell your car, I would not hesitate to place Alfa Romeo of San Jose at the top of your list.

We came by recently to test drive some used cars. Michael helped us very promptly and accompanied…read moreus on our test drives around the block. He was really easy going and helpful, while explaining how the Genesis, Ioniq, and Tesla features worked. There was also no pressure to buy either so it was overall just a nice experience. I don't have a lot of experience with car salespeople so it was nice that the interaction was so pleasant. They have a lot of used cars in the lot (that span far beyond Alfa Romeo) so take a look!

Just finished my year lease with Smart Lease. Fantastic experience from start to finish. The car…read moreworked perfectly without a single issue. I would do again.

I rented a car from Smartlease for 6 months while being a college student in the bay area. For a…read morebusiness that is geared towards "helping out" young professionals and students (people who are often new to car rentals, car ownership, and car insurance), I'm surprised at the consequences I faced for this lease. I'm deeply disappointed in this experience: one that was marketed as low-frills and economical and how Mohamad was polite and reasonable until the time for the car return came. I understand the pressure of our current economy, but cannot condone taking advantage and emotionally manipulating the exact group of customers that would vulnerable to this. The cars at Smartlease are old and delicate and any minor scuffs or scratches that inevitably happen during your lease are not considered "normal wear and tear." If you are looking to rent from Smartlease, you'd hope you can keep the condition of the car 100% perfect or you would have to pay thousands of dollars in damages out-of-pocket (that amount to over 25% of the rental car's value) or pay deductibles through your insurance which significantly increases your premium for years. In my case, I got trapped in Clause 19 of the lease agreement: "If you have not had the repairs made before the Vehicle is returned at the scheduled end of this lease, you will pay the estimated costs of such repairs, even if the repairs are not made prior to Holder's sale of the Vehicle." I had returned the car already, so Mohamad proxied for me at an auto shop (he told me last minute that there were repairs to be made). He gave me the quote that the auto shop deemed, a quote that was much higher than if I had looked to repair these myself (especially since for some damages, I wouldn't have repaired if it were my own car). Then when I asked for a receipt from the auto shop to make sure my money was actually going towards repairing the car, he sent me Clause 19, making clear that it wouldn't be. Instead, the money would be pocketed by Smartlease. This money is equivalent to the price to rent this particular car for 5 more months, nearly as long as I had the car for. As a student, it was difficult for me to find the funds to pay for the upcharged cost and it caused me a great deal of worry. I felt absolutely exploited. In the final communications with him about the repairs, he gaslighted me and would often say that he's been in this industry for a long time, so these processes are industry standard. He used his position of power, knowing I am a student and have little experience, though I can research and have parents and friends who have more experience with cars to validate his claims. When I asked if I could go to the auto shop with him, so we could speak in person and I could be part of the conversation with the auto shop, he called my request weird and unheard of. He said that it's difficult for a first-timer to speak to an auto shop, implying that I don't know how to speak to an auto shop, then threatened that if I wanted to meet him at the auto shop, he doesn't want to come; instead, I would have to handle all of this by myself. But at that time, I was flying home in a week since school had ended and I still needed a proxy. Ultimately, he did not speak to me kindly. The amount of money I have spent for this lease in total could have bought a used car of similar value to the car I had rented. But if I had chosen to buy a used car, I could have resold it.  If you still want to make a short term car lease, I would strongly recommend to avoid Smartlease and the financial, emotional, and temporal cost and search somewhere else.

Within the last year, I have rented several times and each time the process has been quick and…read moresmooth. Someone different has assisted me each time and they were all equally polite and knowledgeable too. Every vehicle (box trucks and cars) have been clean and ready to go. There is also plenty of parking, unlike so many other businesses in the area.

Helpful and efficient and polite! As soon as i walked in, the courtesy and customer service was…read moresignificantly better than the place down the street. Craig was helpful and efficient getting me into my truck and accommodating some specific needs for my moving job on a tight timeline. The next day I needed to transition to a different truck and Jaron set me up quickly and actually helped me with the transition! The trucks were great, clean, great shape and did the job i needed and then some! Thanks, I will return.

This Budget is located on the street and offers private lot parking…read more I got an intermediate SUV from the airport the day before. I started driving to work the following morning and noticed I had low tire pressure. I took it to a nearby oil change shop and they said it was flat. I took it to this Budget and was easily able to switch out my car within 10 min. The guys here totally saved me! Thank you!

Always the best prices here in Bay Area. I've used them multiple times and Dennis is always helpful…read moreand goes above and beyond to be sure i have the car I need. he's friendly, honest and thorough in his work. He has quite a good sense of humor which makes the experience even better. I haven't found a better place around . highly recommended