This was one of the most easiest car rental places I've ever been to. I was able to rent a SUV…read moreonline same day and picked it up with no problem. The service here is excellent. I would definitely come back to enterprise here in Kent. And even dropping off the SUV was super easy to do. The service here is beyond what I expected.

I've rented vehicle's here twice in the last six months through Costco site. All went smooth both…read moretimes. Good people. Only complaint is small location so parking can be an issue.

I initially had a rental for 5 days @ 237.00, through the Costco Rental program because my car was…read moregoing to get looked at for some mechanical issues. My mechanic called and my caracould not be repaired before the weekend, but was still drivable, so I returned my rental after exactly having it for 24 hrs. I needed a car for the weekend. I asked what my new rate was after returning the car and I was told $196.00, for one day rental. I questioned that rate and after a call to the manager, they lowered it to $96.00. That was still expensive and I was told that that was the rate because I rented on a Thursday!! Bulloney!!!! The manager confirmed the price, and I ended up getting charged $118.00 for one day rental. I have never posted a bad review, but this was ridiculously priced, and I couldn't let it go without voicing my discontent of what took place. I'll never go back to this place for sure!! Budget / Avis Rental Kent beware!!!!!!!!!!!!!

Let me start by saying horrible service at this specific location. I "reserved" two 16' foot box…read moretrucks and when I went to the location they said it wasn't available but they do have two 12' foot box trucks. Long story short they didn't have the 16' foot I reserved and they said that if you read the fine print it mentions that you are guaranteed a truck but you are not guaranteed the exact size you reserved? Then why would I even reserve it in the first place? I don't understand. My suggestion is to not go to this place because they weren't professional at all. So I went online again and I booked another reservation to reserve a 16 foot truck because it said it was available at that same exact location. Then when I called the lady she said there's only 12 foot box trucks again. I don't know what the problem is, it's both the website and the customer service that aren't accurate.

do not rent cars from this location, i repeat do not attempt!!!! you will regret it..... ramone is…read morenot professional nor helpful at all..... hertz is a joke..... go thru enterprise close by trust me! there's a reason why they're downsizing (customer service)!! i will completely update and inform you of my headache of this rental place (emphasis on this location), which is the worst in the country after i go thru this unfortunate process!!! corporate really needs to revamp this whole enitre facility as well as the entirety of the company. i'm telling you do not, i repeat do not do business with these people!!! you will solely regret it!!!

Worst customer service, I called ahead of time. I called one hour ahead! They said they will be…read morefine with me coming in. I reserved a vehicle. They denied me. The lady denied me. I traveled all the way from Everett. I wasn't even greeted hi welcome how are you. No customer service! Worst of the worst I ever experience. I was really treated horrible.

WHAT MORE CAN I SAY BUT JUST DO IT!…read more Okay I rented a 200? Chrysler Neon that was amazing on gas. The owner is simply amazing and really goes out of his way for his customers. This location is similar to Rent-A-Wreck without all of the headache, and LOWERED LOWERED cost! I'm coming back again that's guaranteed!

We had to rent a car in a pinch as our truck was being serviced. We had no idea for how long. We…read moregot a phone call within minutes of our online inquiry. And we rented that evening no hassles! That was over A MONTH ago and each time we have had to re rent it is so easy and he goes out of his way to help you. He worked around our schedule. Was up front and very business like but "old time business". As in good people. Providing a good service at a fair price. More than fair. And the car was great. We had zero issues each time we rented the Prius. Our truck still isn't fixed and I know if we need the car in a week we can get a great reliable car with zero hassle and for way less than other rental places. Would rent here again without hesitation. I wish places and people like this were in every city in every state. Five stars!!! Tony is the best! Thank you thank you!

A last-minute trip needed a last-minute car rental. Enterprise is my go to and I usually only rent…read moreabout once a year so it's not necessarily a familiar process. But the staff team that works the SeaTac venue was truly seamless. It was Gabe who first assisted me to confirm my paperwork and I think that took less than 10 minutes because I've been able to make the reservation by phone. I want to be really clear that I talked to a human to make the reservation and that made all the difference for me. The online version of it was inefficient and didn't allow me to ask questions and get clarification that I needed so I hope Enterprise continues to allow customers to talk to human Customer Service representatives because not all questions can be answered online. Then I was sent to the next area which involved some trepidation because it was a vast area of garage space but immediately Natalie who was part of Enterprise approached me and took my tentativeness and turned it into confidence. She walked me past several areas and made sure that I was put into a vehicle that suited my concerns. And instead of feeling limited by my selection upstairs I felt I was actually given some options in which car I could land in. That made a tremendous difference. Her welcome was genuine and she was very helpful. So between Gabe and Natalie I had a great car pick up experience. And then I'd like to mention Christian who helped me get out of my car when I returned it 24 hours later. He helped me figure out why I would not get a day return back Despite returning at 12 hours earlier, and he was friendly and very positive about his work. I think he was celebrating a work anniversary actually but I don't remember which one it was. Regardless kudos to Enterprise for having such great staff work with us to make a car pick up and car returns simple and seamless. My only issue now is that I left some keys in the car and I would love to figure out how to get a hold of them. I did email Enterprise but have not heard back. I wonder if there is a more direct route to figuring out Lost and found items?

Enterprise is one of the many options at SeaTac, which houses all of the rental companies under one…read morecentralized location. I've used several different companies before but Enterprise generally has a pretty good rate. My last experience with Enterprise was one of the worst rental experiences I've had. At first, it was nice that they offered the choice of a car to me, and provided some full-size sedan options at no cost for an upgrade. I took a Nissan Altima. As soon as I pulled out of the registration, warnings started going off on my dashboard about low tire pressure. I checked the tire pressure and noticed it was enough to make it to my destination so I didn't pay it any mind. The destination I went to had no service stations nearby, so I e-mailed into Enterprise to ask about the issue. They said I could return the car or pull into a Firestone. It took a few days for me to get to the Firestone but once I did, the technicians took a look and found a deeply embedded nail into the tire that was slowly leaking air. I had attributed the tire pressure fluctuation to the cold weather. They filled the tire back up enough to where I would make it back to the airport. I reported the issue immediately via e-mail and to the manager on site. I'm leaving a 3-star instead of a 1-star because previous experiences have been fine, but this last one was straight up dangerous. Inspect your cars well before taking them out.

Our confirmed reservation was for a medium sedan, with an upgrade from our insurance company plan…read more When we got to SeaTac, all they had left was a budget economy sedan whose trunk barely would allow us to store two or four suitcases (2 large, 2 medium-sized). We went back up to the counter and asked if we could get the car we reserved -- and waited for a "manager" to hear our complaint. Waited more than two hours. My girlfriend, who made the reservation, is at the top of Budget's incentive rewards class, which in this case did us no good. Of course, we could drive back on Monday and talk to a manger, there being none available on Saturday (so shift supervisor, either). Tire pressures were all low, one tire indicating less than 15 psi; car inside windshield and windows were filthy... hate thinking what was sprayed on the inside of the windows... car floor and seats were also filthy, and the car smelled like smoke, pot, and dirty dog. Windshield spray reservoir was empty, and the motor oil level was below the minimum line, perhaps as much as 1/2 - 3/4 qt. We had to add almost 4 gallons from an indicated nearly-fuel level of "full" to actually be full: that's the game people play, I guess, but the gas gauge wasn't quite at the line for Full. We called Budget and were promised recompense for the gas tank being "not full" -- but after some time, Budget doesn't seem to want to honor their promise. Never again. It was a car: that's about it.

Total scam! Picked up our car "full" with 390 miles to empty. Drove it 185ish miles filled it up…read moreless than a mile from facility put almost 13 gallons in it, 499 miles to empty. Now they are trying to charge me $101 for returning it with less fuel than we picked it up!!

Regina is absolutely the best customer service rep in the rental game…read more Every single time I bug and beg for a reservation she's able to help me out I come in the office and it's always cleaner and smells fresh I never have to worry about a hint at this budget location

Horrible. My son died. I had to fly up to collect his belongings and meet with the police. A…read morenightmare. This place used my grief to charge me for insurance that they knew I didn't need. Instead of helping a fellow human in tears, the woman stared blankly at me and said "we have to follow procedure, just answer the questions" (what is the maximum net weight that my insurance covers? How many axles? Maximum amount they'll pay?) Over $400 to rent a truck for two days to bring my son home. Sadistic. All for a beat up, piece of garbage 12' truck. Unbelievable.

A truly 5-star experience, beginning to end. Smooth, easy check in, rental agreement and receipts…read moreall reflected reserved vehicle and expected costs, vehicle was clean and fresh at pick up. When we came in at the end of our term to extend our reservation and convert the second leg to a one-way rental, the manager on duty (Jace?) went above and beyond to keep us on the road after a competitor we had planned to rent with tried to bait-and-switch our vehicle to a downgraded unit. Jace kept us in our current vehicle AND price matched the competitor's confirmed cost - saved our day/week! Will definitely keep the Enterprise Auburn location saved for future rentals!

Car wasnt ready. Then car was damaged. Then brought an ugly car out 25+ minutes later after back…read moreand forth. They could have called informed me vehicle wasn't available.