This is a great place to rent a car if you like to wait an hour in line before getting to actually rent the car. There were about 20 people in line when I got here and two people working the front. Easily an hour wait. Need more people working the front! I would recommend renting from somewhere that is adequately staffed so you don't miss out on valuable time for your Hawaii vacation! read more

Slow service. Rude lady while waiting to get on the shuttle. Wouldn't let everyone of our party get on the shuttle only main driver and we had to wait for the next one. Once arrived waited over 2 hours told us the car was at the wash and was told it needed needed 40 more minutes but we could see it sitting there. Finally walked over to the wash area and they asked us if we wanted it washed took it as is. Upon returning the vehicle the same lady that was rude to us at shuttle when arriving Maui was yelling at my husband for leaving the keys in the car per request and then closing the door while the keeps were in it. read more

We made it through the line in about 10 minutes, but we're approaching 45 minutes waiting for them to bring the car around. Go anywhere else but here. read more

The whole reason I signed up for Avis preferred is to be able to get to my destination and go to where my car is and leave. The past three reservations this did NOT happen. After the second time this happened I chatted with one of your agents and asked, will I have an issue getting my car in Maui? Will I be able to come to the car rental place and simply pick up my car for our long awaited vacation? I was assured that I would. Guess what? This did not happen, not only was my name not on the board for pick ups I had to wait in line for 30 minutes to talk to someone then wait for another hour to finally get my car! I realize that you guys are busy but why are you promising things you can not deliver? read more

Had to wait in line to catch the bus to the rental all office Once then waited in a long line to get car and paperwork 40 minute wait! Management must be sleeping or something I recommend changing your reservations to another car rental company that cares!!!!! Update.... 1:19 Still the same..... Except no line for the bus!!!! Baby steps toward good customer service! read more

Everyone knows this location has a huge amount of traffic. With this knowledge, being a well known fact, there are only 2 agents at the counter to assist hundreds of customers. The Avis/Budget check in process is horrible. And being in "Preferred" status does not help. There are 9 other agent kiosks that are not being used, just on the Avis side. And I believe the same number of unused kiosks on the Budget side. They really need to hire more people. And if what is necessary is to pay a higher wage, then so be it. The agents that are here are probably underpaid as it is. Give them a raise, and make an incentive to hire more people. read more

Avis Preferred customers should be especially pleased with the new Rental Car Facility here, in Maui. I drove out with my rental within 15 minutes of leaving Baggage Claim. read more

We rented a car from Avis during our week long stay in Maui, and it was a horrible experience. I had booked the car ahead of time online, but still had to wait over an hour just to check in with Avis. When a rep FINALLY called me over, she promptly ditched me at the counter to deal with another irate customer (who was throwing a fit outside at having waited 2 hours for a vehicle after checking in). People behind me in line were getting called over while I stood there being ignored for about 15 minutes. I managed to catch someone else's attention but he clearly couldn't have cared less. After checking in, it took another 45 minutes to get our vehicle. Usually they honk and pull the car up front, but for whatever reason they pulled ours to the side and made no attempt to alert us to the fact that it was ready. Luckily we were paying attention. The car itself was dirty and insanely banged up. They don't really seem to care about the conditions of their cars. Do yourself a favor, enjoy your vacation and rent from somebody else! read more

Avis - Car Rental Near Me - Kahului, Hawaii

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We were left stranded by a local car rental and we checked with them. Not only did they rent us a vehicle they beat the price by half from the local company. Thank you Avis for saving our trip! read more

I had such a phenomenal experience with renting from Avis on Maui. I received the best customer service from Crystal and was so happy with the rental options. I ended up paying a very reasonable amount to upgrade to a Mustang convertible and it was the best decision ever! We enjoyed our car so much and it was super easy to return at the end of our trip. I will definitely be renting from Avis next time I get back to this beautiful island. read more

Avis - Loved this Mustang convertible!! - Car Rental Near Me - Kahului, Hawaii

Dismal experience. One clerk was taking care of about 8 clients. The lady dealing with incoming traffic into the car rental center told us that either I or my wife (after we told her she had made the reservation under her name) could go in and get this rolling. My wife opted to stay outside with our tired toddler. Half an hour later, this really cocky woman starts strutting in telling us to pull out our id and credit card. The line had only moved 3 clients in 30m mind you, and I guess it would go much faster if the Avis personable wasn't upwelling their clients every step of the way. After finally being helped, despite coming in with both drivers licenses, my credit card that was used for the rental (which was fully prepaid by the way), I'm told my wife needs to give her credit card and show at the kiosk. They were all incredibly dismissive and rude. I'm actually mildly shocked how bad their system is, how they seem to be blaming their disorganization and general slowness on their clients. This has to be one of the biggest businesses on the island. Really ghastly experience. Avis has lost my business. read more

Beware of renting from Avis/Budget that has gone down hill the last few years! We got to the rental office and they would not honor our rental price deal. Of course they would rent us a different car (was just returned) at the same price. The computers went down and we waited over an hour to complete the transaction. We rented a chevy camaro (not by choice) which was waiting in the garage. NO ONE checked us out or reviewed the car for damage. I laughed with my wife at the terrible condition of the car (dirty, dents, scrapes) but assumed it was documented! We returned the car 2 weeks later full of gas and with no damage to the car. Once again no one checked us in or looked at the car. 3 months later we are billed for front end damage that was on the vehicle when we initially picked it up. Since we did not take photos of the car we have no proof that the car was like this and my insurance company has to pay! I am paying to get a POS rental car fixed due to Avis's incompetence. When you rent from these rentals, photograph entire car upon picking up, it is your only recourse when they try and scam you! read more

Update: Avis did refund back the appropriate portion. Just wish the whole transaction was handled fair and strightforward at the get go, thus creating no need for the customer to take the time to get it right. I think that would serve Avis better too. read more

Couldn't be more disappointed with the vehicle provided and the attitude of the staff upon informing them of safety issues with my vehicle. Upon arrival, the wait to provide identification for the vehicle was over thirty minutes, with another 20 for the car to arrive. If that was the only problem, I wouldn't be writing this review. I received a Jeep Compass which has the mirrors on the driver and passenger side door so stained with water damage that you had issues seeing out of them. I took the vehicle and left without waiting another 30 minutes for a change. The mirrors needed a detailing or to be replaced. That night, I discovered that the middle seat in the vehicle did not have a seatbelt. This was an issue as we had five passengers. When I returned the vehicle I tried to discuss the numerous problems with the staff doing the Intake. The rep seemed to not care less. I will never rent from Avis again. There are many other car rental options in the Maui airport and you may want to look elsewhere before renting a vehicle here. read more

I stood in line for 45 minutes and then the only agent took a break! Luckily the budget agents started calling us over to help us get a car, but I waited over 1.5 hours! read more

Worst experience ever. Called to add my wife to the reservation and they kept hanging up on me. Stay away!!!

Friendly customer service. We needed a larger car than originally booked. And they helped us out. A great location that is easily to get to from the airport. We will book with them again the next time we come this island! read more

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So I'm here in late August trying to get a rental car and wow, this is the longest I've ever had to wait for one. I understand that it's tourist season, but this company should be prepared for that. This place is terribly inefficient. We've been waiting over an hour for a car and then we finally got through the line and paid, and it's taken them over 20 min just to pull the car up and give it to us! I don't know how the rest of the rental car companies are here, but I do NOT recommend this location unless you're prepared to wait a very long time, even after you've paid and checked in. read more

The rates were relatively cheap..now I know why. Obtaining the car wasn't hard, it was rather quick actually. But the car itself was not in the best condition. There were scratches and dings all over, which I understand happens with rentals. But the worst part was a non-functioning seatbelt in the back. We didn't notice this at first because there was just 2 of us sitting in the driver and passenger seat for a day. The following day, we picked up our friends and that's when we discovered the left back seatbelt didn't work. Now, these are 2 grown men, so there was no way they were gonna sit in the middle and right seats. So, we had an unrestrained passenger for several days. We called Avis about it, couldn't even get a hold of the actual Avis on the island, instead I was forwarded to general Avis Customer Service where they opened a "case number" for this. That's it. I guess they don't care about their customers' safety. No offer to switch the car (and we weren't about to drive all the way to Kahului and inconvenience ourselves, to switch it because of their lack of care), no offer for mild compensation, not much customer service there. We told the Avis place when we dropped the car off a week later when we headed to the airport, and they just said OK. So that's that. If you want a safe, functioning car. Probably best to stay away from Avis! read more

Renting our car was fast and easy. But the best thing I can say about Avis is that they were honest and returned my husband's lost iPhone that was accidentally left in the car. They showed true Aloha. Thank you! read more

This rental was hassle free. Preferred customers definitely have an advantage. All we did was just walked out of the airport terminal, took the tram, got off at the second stop, caught the elevator to the ground floor, proceeded to our assigned spot and climbed into our car and drove off. No human contact. read more

Avis - Car Rental Near Me - Kahului, Hawaii

Avis is supposed to be a premium brand, and the line for Budget was way less. can' believe how slow the line was, with 2 people working desks and a line of 20+. won't be renting there again unless they do something to make this right.... read more

Shuttle service was a bit hard to find but that's on the airport for not having very clear signs. Shuttle was quick. No line when we got there and the process for our car was very simple. Price we paid was the same as what we were quoted online and service was nice. Would definitely go here again. read more

This place sucks. It's been 2.5 hrs and I am still. waiting for my car. After waiting in Line with 30 other people the attendant asked who is next? WTF! Stay away! read more

Really slow at counter. Drove car for a bit and the car was sending some nasty chemical/oil smell inside so much that we both got headaches, light headed and sick. Tried to call the direct number and couldn't get through. Then 800# and all the person was able to "help" us with is that if we took it back, they have available cars. Thanks! Drove all the way back to them, had to go through return crap, to just have to stand in the long line AGAIN to get another car. My wife was so pisseed she go out and stood in the shorter Preferred line to get help. Mike was the only good experience. He got us a replacement car quickly. So why didn't the person checking our return, take us into mgr right away to get us processed instead of having us stand back at the end of the line? Poor customer service. Not entirely sure that car wasn't just reprocessed back out for another renter : o \ read more

Stay away if you can. When you rent a car for your vacation you do not want to waste your time waiting for your car. Tip: rent a small car highways are narrow if u do road to Hana no room to park a big car on the narrow highway to see the points of interest along the road. Do not go for the Jeep do not need it. Just waste of money u are not off roading no place to do that most places are protected and most narrow but good highways to get anywhere. If want big them convertible. At Avis Waited and waited for my car even with prepaid reservation and Avis member. Last time I rent from Avis Counter staff was friendly, courteous, but I give them a one star for the overall service 1) in the 45 minutes I was there and I prepaid and reserved with my Avis log in, there were about 12,people waiting for cars. 2) they share the shuttle with budget so this little van gets packed going and coming to airport 3) place is so small you have to wait outside (no shade ) for the shuttle to the airport. Really bad with the Maui weather and sun. 4)I asked the lady on the outside counter about my car she said " it is going to be another 10 15 min when I asked her why don't they have the cars ready. She said. Sorry do not know what to tell you" Last time I rent from Avis period. When I rent a car I will take my business to another company I should have read the reviews. Enterprise. Or advantage have much better reviews. Next time will take my business there in Maui Return was good fast, but shuttle is crowded since picks up and drop off customers for Budget as well. Kind of a hassle read more

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WARNING, DO NOT USE AVIS RENT A CAR! Worst rental car agency in Maui! After renting a car that was not so nice, plus a flat tire.........this agency agreed to charge us only for the airport taxes only for our inconvenience, which we agreed to. A month later, they charged our credit card for the full amount saying it was our fault! Really????? A month later no less........then why did they say they were only going to charge us for airport taxes for OUR inconvenience? Very bad business and said they were not going to back it out! This is not how this will end I guarantee you! I am going to back the charge out from my credit card! Obviously, AVIS needs the money and feels they can just charge past clients for bogus charges!!!! NEVER, NEVER, NEVER, USE AVIS!!!!!!!!!!!!!!!!!!!! CHECK YOUR CREDIT CARD STATEMENTS.........THEY MAY CHARGE YOU A MONTH LATER! read more

We've used this Avis a few times and the front desk staff were always friendly and the cars have always been reliable. We had a reservation both times, so it only took about 10 minutes from checking in to getting our car and the prices have been reallu reasonable. Tip: Always book your reservation in advance or expect to pay substantially more and have a lack of options. read more

Avis - Only way to roll in Maui!! - Car Rental Near Me - Kahului, Hawaii

All of the negative reviews are correct. 1 hour wait for the shuttle to get to the rental place 45 min wait at the counter 1.5 hour wait for the car We literally watched the car sit in the car wash for an hour. We even offered to just take it as-is. The management could care less. Plan to waist part of your vacation if you book here. read more

Avis - Car Rental Near Me - Kahului, Hawaii

This isn't really the way you want to start a vacation. My flight into Kahalui arrived on time (hooray!) and I promptly made my way to the Avis rental car shuttle, which was clearly marked and easy to find. So far so good. I should have known by the shear volume of people in the line for the shuttle that this was not going to be a fast experience overall. It wasn't. The shuttles were efficient and surprisingly quick. That's where the positive aspects of this experience end. We made it to the Avis lot and got into an enormously long line...I'd say no fewer than 50 people in line ahead of us. It reminded me of the photos we used to see of the breadlines in Russia in the 1980s. Thankfully, our issues weren't so severe. There were only two lines: general and Avis Preferred. That means there wasn't a separate line for those with reservations, so those of us who reserved cars were made to wait for all of those who didn't to make up their minds. By the time we made it to the counter, we had stood in line for over an hour's time. In my opinion, that's unacceptable in general, but especially so when people have a reservation with a specific pickup time. I'm hoping on this day, Avis just found themselves understaffed and did their best with a short-handed staff. I'd like to believe this is an exception and not the rule, but if this is common, you may wish to go with another vendor. read more

Avis - Very understaffed. Expect long lines. - Car Rental Near Me - Kahului, Hawaii

Two stars for convenience and regular shuttle pickups from the Kahului airport. They also offered water upon arriving which was quite nice. The reasons I can't give it a full five stars: First, the service was very slow. There were a few people at the front desk who weren't helping guests and they didn't acknowledge any of us in the rather long line. When we were finally helped, the service was quite good. The front desk staff member explained our corporate discount thoroughly and made some good recommendations such as filling up our tank with Avis since we would be charged a lower price than if we filled up at the nearby stations. We did get the type of car we requested, but it was so dirty. Being black (inside and outside), it obviously shows dust and dirt more easily, but it was clearly not cleaned in between guests. Some of the main offensives: sunscreen smudges on the windows, stains on the seats, dirty on the outside although we were told it went through the car wash. The car was also very scratched and had some minor dents. I recommend a thorough inspection and note any issues before leaving with your car. Lastly, the bathroom was very smelly and dirty. I didn't want to use it. There aren't too many options at this airport so I don't think we would avoid Avis next time, but I think they should raise the bar a little higher. read more

Waited over 2 hours to get a car. Insane ! Seems like AVIS At Kahului Airport was still in the 80's for both its building and its service system. They have to improve so much in many ways to expedite their service. It's a shame to have this slow moving service at the entrance to a world famous beautiful resort island. read more

I rent from Avis 16 to 20 times a year, overall I can't say if I really love them or hate them, but here are some personal experiences both good and bad from Avis: The bad 1. I've waited for the shuttle for 15 min, it was such a long wait another rent a car shuttle pulled over and offered me a ride to Avis. 2. Avis expects you to return a car with full tank of gas... On two occasions car had little over half tank 3. Hate getting a rent a car that smells like mold and smoke. This has happen a few times, makes you feel dirty every time you drive it. The good 1. On numerous occasions if available they upgrade you to a bigger/better vehicle. 2. The Staff are friendly and outgoing, they seem willing to help you in anyway. 3. Most of the vehicles are clean with low mileage on them. read more

I reserved when I did my plan tickets with American Airline. This place is horrible. I'm writing a review bc I'm stuck in line for so long I could download Yelp and login and type this. There appears to be some issue getting cars despite reservations. The attendants all have a look on their faces like they have no cars or no idea where the cars are coming from. The perpetual shrugged shoulder look. Obtaining a rental car must be the most menial contractual arrangement ever. What a moronic company. Ruining everyone's paradise. read more

Avis - Car Rental Near Me - Kahului, Hawaii

Such a bad experience I'm writing my first review ever... I'm giving one star just to show I didn't forget to mark it...but even one is too generous. There was a line at the terminal that was over 50 yards long to wait for the shuttle to take you to the Avis office, where you get to wait in another line for 30 minutes to get your car. The car we were given is the worst car I've ever seen at a car rental company in over 35 years. I am still shocked. The car is filthy inside and out and the damages to the car are so numerous we took a video walking around the car to document it. I keep waiting for someone to jump out with a camera and say we've been punked candid-camera style. Unbelievably, the car only has 33,000 miles on it...it looks like it has 200,000. My wife is going back to the counter now to see if there is another vehicle... read more

Avis needs to work on a more fluent system for getting cars to customers. The front desk lady was nice though! read more

My wife and I rented a Ford Escape (Intermediate SUV) for 3 days during our vacation in Maui. While the car itself was fine and did not pose any issues for us, here are the many reasons for my low rating of this location: 1) Most important - We had approx. an hour long wait for picking up our car. Our flight into Maui landed at ~9:30 am, we were there at the rental car counter by ~9:45 am but we did not leave the premises until almost 11 a.m. Some of that was attributable to us checking the car for dings and scratches but about an hour was spent on being in line and going through the motions with the check-in person. Avis has a decent sense of how many people have reservations at what points of time in the day, how many flights are coming in and they can adjust staffing accordingly to keep up with that rush of people but they did not. Delayed as we were getting to the front of the line, it was also a bit frustrating having our time wasted in attempts to sell us on upgrades or getting us to buy insurance. I am confident that most people who show up at a rental car counter know that their personal auto insurance protects them when they drive a rental car (and yes, they understand what a deductible is) but Avis' attempts at trying to get us to buy insurance was a bit tragi-comic. Likewise, I was miffed about having to sign an additional form that said I could be charged $200 for leaving the car with "too much sand." Maui is a beach destination and yes, inevitably, there will be some sand left in the car. Does that merit having us sign an additional page? How common of an occurrence is it that people leave their cars so dirty that Avis would want to take an extra 2 minutes during check-in to have everyone sign an additional page? 2) About the waiting experience itself during check-in: It would be nice to be offered water/ soda in the rental car check-in area. Most car rental companies seem to offer that but this location didn't even though it was very hot in late-May (the 25th of May is when we were here). 3) Finally, the wait times for the shuttle on the way back felt longer than 5 mins. (although admittedly it may have been only 5 mins.; I did not time). If Avis wants to be competing with Hertz (and they say they do), they cannot keep staffing to such barebone levels which then shows up in wait times during check-in and wait times during shuttle pickups and dropoffs. All in all, this was a bad experience. I have viewed Avis thus far as the 2nd best, next only to Hertz in how it treats its customers but I now feel after this experience that perhaps other brands (not to mention Hertz from which we did rent during this vacation in Kauai) treats their customers better than Avis does. If I were ever in Maui, I would be willing to pay a small price differential to not rent from Avis. read more

Not that I ever went out of my way to use Avis in the past due to some crappy customer service years ago, I was required to use Avis for this trip due to the lack of rental cars post Covid. The crappy 48,000 mile truck that they gave us had a crappy battery that went out on our second to last day on our trip. To add insult to injury, they charged us $218 to have the battery jumped after it failed, and refused to give us any other sort of compensation for the giant hassle and inconvenience of dealing with it during our trip. Go ahead and use Avis if you want to have the worst customer service experience you could possibly imagine read more

I rented a vehicle for 2 weeks around Thanksgiving and over a month after I returned the vehicle I received a clean bill of $75. They are telling me that there was sand in the vehicle. Really? No way!!! It's Maui. Yes, there is going to be sand in every vehicle that is returned. I talked to customer service and they were unwilling to refund the charges. Customer service told me that they do not have a vacuum on premises and they had to send it out to get cleaned. On Google Maps Street View you can see the vacuum station. If customer service wants to call to refund the charges, the rental agreement # is U720089624. You know how to get a hold of me. Do not rent from this company!! I know I won't. Budget and Avis are owned by the same company, so you might as well expect the same service from Budget. read more

I've been preferred member for 12 years and I don't enjoy writing bad reviews but I think this needs to be addressed. during those 12 years I've had an adventures at avis.. numerous times the gas is not full and I'd always advise the security that the gas is not full. A few times the board that shows you a letter and a number where your car is located the car never there. Or sometimes the car is there but when you get to the gate, the security tells me this is the wrong car. Or when you get your car first thing in the morning the music would be so loud that a pregnant woman would have miscarriage from shock. A few years back I was in Kona and the gas was so empty I left the car on the side of the road and I hitch a ride because I couldn't missed an important meeting. A decade ago I was in Waimea on the big island, the car I had wouldn't start. This past July I was on Kaua'i and I had to change my car numerous times because each car I had would be either dirty, wet inside... Today's incident required me to write. As I return my car, I waved at guy at the returned counter that I was here before the gentleman and he ignored me as always . This is the 3rd times he ignored my waves. I repeatedly told him that was before him and he just ignored me. He explained that he can only do one car at a time so he can sleep peaceful at night!!! As I close this review, Not everyone at avis are rude as this guys at the return counter, in fact I know many employees on Kaua'i, Maui and Kona avis.. I hoped that this guy receive more training in the customer service department... read more

Avis - Car Rental Near Me - Kahului, Hawaii