Don't do it. Have a reservation confirmation. Can't find it. Now two workers are aimlessly thumbing through a paper list. Oh a miracle happened. They found it. But they can upgrade us to a mustang or convertible. No thanks. Quit selling me crap. I would just like to enjoy my vacation. At least the chickens were cute. read more

Easy process... AVIS does the best job overall. Could have more staff though. Care are clean and staff was nice and professional.

Tips: rent on Avis.com not 3rd party site and sign for free for their premiere status on their website = super easy renting process. We really enjoyed renting our car at Avis. We got premiere status online ahead of time on their site and it was easy to do and the whole renting process was a breeze. We arrived at the downstairs window, signed the paperwork and received a printed receipt with our stall number to pick up our red Jeep. The car was in great condition, relatively new and very clean. We will definitely rent here again on our next trip to Maui. Car return was quick and easy as well. read more

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I rented a Kia Soul for almost two months while working on Maui. I liked the car so much that I purchased one when I got home. At one point I had a flat tire. The company would not send anyone to fix the tire. Consequently I drove on the spare for two weeks before driving some distance back to the rental place. I had provided my Avis member number prior to picking up the car and it was on my receipt. However. I received no points because "my number had not been provided when the initial reservation was made." I am reminded again why I only rent from Avis as a last resort. I do not recommend Avis read more

Worst car rental ever. I forgot a check in the vehicle and they want to charge me $45 to send it to me. Don't use them.

Do Not rent an all electric car (Tesla) in Maui unless you are staying in a hotel that offers charging overnight. The problem is that there are NO fast chargers anywhere on Maui which makes it a major headache for charging. Not only are there NO fast chargers, even those charging stations that are around are slow and in many cases are out of order or have incompatible connectors. read more

I would like to give AVIS on Maui a BIG SHOUT OUT! AVIS my favorite rental car company! Today's adventure took me to Maui where I was doing work in Kahului, Lahaina, & Kaanapali. When I got off the Avis bus, the driver told me to just look at the board for my name, then head straight to my car and by-pass the lines. My car was in stall "E8" today. As soon as I walked to my car & saw what it was..........I think I had a "Car-gasm!!!!". Couldn't believe my eyes when I saw the car, and to top if off, the hood of the car had the "HEMI" logo! Ummmmm! Lol!!! Just look at the pics of my pimp ride today!!! It was a very nice cruiser, and it got me where I needed to go! Always excellent service, great prices, & Avis has very nice cars! Mucho MAHALO Avis! I will see you folks next week again! read more

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Avis has my genuine thanks. They saved me in Maui at 2 am. on the night of January 21st 2023. They are one of a few companies that stayed open until the last flight of the night has arrived at OGG. My flight on Delta was late getting out of Salt lake waiting for a pilot. When I landed, I found out that Sixt who I had my reservations with closes at 11pm. I also found out that Dollar and National would not rent for one night. There was a long line at Avis because they have become all too used to bailing people out in Maui who come in late. I was the last one in line because I was on crutches. The one gentleman employee staying over even helped me down to the car with my luggage before he went home. Now I know to do some more checking before finalizing car reservations, particularly with all of the flight disruptions we are having lately. I am grateful to Delta who refunded me 10000 miles and to Sixt who discounted my monthly rental by the cost of the emergency Avis day. I am afraid you sleep in the airport if Avis ever also has an emergency ? read more

Do not go here. BE PREPARED to fight for correct pricing. Double check when checking out car and go early when returning car to correct final price at the counter. Also, old car offered had multiple alarms going off during drive to Hana-seat belt alarm, pulled over to double check seat belt was on, kept alarming until alarm burned out or quit working, and on way to airport collision alarm went off as well-large cushion around car. 24 hours service says ok to continue driving since returning next day! Pricing woes described below. Hotel offered discount code which AVIS counter personnel confirmed on Oct. 10th on check out: reduced base rate with return of base rate upon return of car. AVIS says because I modified rental (with discount code) in June, 4 months before trip, discount no longer applies. Hotel notified of AVIS failure to honor discount code. STAY AWAY FROM AVIS/BUDGET. read more

Avis at the Kahului airport (Maui) - The rental car had body damage. I took pictures and tried to tell an Avis person - they said they have camera of me doing a walk around so there is no problem and wanted me to just leave. When I turned car in, I again tried to tell them I needed someone to look at the damage and the pictures I took but they said they already have photos of damage and just leave my keys in the car and gave me "go away' hand motions. Now, 2 weeks after turning the car in I get an email for a bill of $2,799.95 for damage to the car. $1,600+ for damages, the rest for admin fees and that they can't use the car. They gave me the car with all the damage and it ran fine for the 2 weeks. I called and was passed around to a bunch of people and, after being on various holds for an hour, I finally ended up with Sedgwick Fast track Group. I spoke with Sandra who checked my email address and said she would send me a case link so I could send them the pictures I took of the preexisting damage. I went into my email and there is no email and no message. I will not be using Avis again and will be telling anyone and everyone my experience and for them not to use Avis to save them this horrible and stressful experience! Definitely not the way I wanted to remember the end of my Maui vacation. read more

This is the worst rental car experience I've ever had. The car was dirty, dented, smelled, had ripped and stained seats. The operation of the convertible top was never explained, so we couldn't put the top down. The whole point of renting the car. Customer service wouldn't even pick up the phone. The next day the staff did the right thing and refunded the rental, but they were extremely rude. I will NEVER use this agency again. Horrible experience. read more

We needed a rental car for traveling to Kihei to the Aston Maui Lu, which is about 10 miles away from the Kahului Airport. The first rental car agency we went to was Budget, and their fee was beyond our budget. Lady referred us to Avis. The employees at Avis were awesome and very helpful. We were able to rent a bronze orange Ford Edge (an SUV) for about $435.00 for 5 days. The interior of the vehicle was nice and clean. It was also spacious and comfortable...it rode smoothly. To wit, I always thought of FORD as fix or repair daily or found on road dead. Hey...my bad...this was a great ride and gas miles per gallon on the highway was about 24. Avis employees, mahalo for all your help. When and if we ever return to Maui for another vacation, we're going to utilize your service again. read more

Avis - Car Rental Near Me - Kahului, Hawaii

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The Avis at the Kahului airport is bad. It is run down. The employees are mostly locals and super unpleasant. I was treated very rudely by the "prefferred" desk employee. When I told her supervisor, she said "oh, she is usually really nice" - that's it. I upgraded my rental to accomadate our family and luggage and got a dirty explorer inside and out with 19,000 miles on it. It was kind of embarrassing. WHen I came to return, there was only one return employee and 10 cars waiting. She was flustered and rude and was obviously a local. It is much faster to walk back to the departure gate across the street then wait for the shuttle to stop at budget then the terminal and load and unload your stuff. read more

Avis - Car Rental Near Me - Kahului, Hawaii

This is the worst customer service they do not work with the Avis at the airport and will not help you

Avoid Avis Maui. I'm a frequent avid renter (preferred), but I was traveling with my wife in her business trip and she had to use the office. There is a "greeter" when you arrive who simply tells you only the primary driver is allowed inside. I said thank you and entered anyway. Inside is a big cavernous space with a long queue and one (1!) avis representative working. She is slow and the customers are slow. It is a 15 minute per rental wait. My wife was first in line, which was lucky, but there were multiple people after us by the time she was called. Immediately, the representative had a bad attitude. No, "sorry for the wait." No "hello." Just "are you renting with Avis?" Yes, that's why we're here. Response -- "I don't know why the attitude." "Would you like to know why, I asked. "Can you wait outside?" was the response. Which I was happy to do. Because inside the music is blaring loud and makes it difficult to talk or hear, and my presence and critical attitude wasn't going to be constructive! Definitely need some management. Some improvements in operations and customer service and customer interaction. But I'm sure it's hard to find competent staff, which is why I never understand why they can't automate the process more. read more

Do not use Avis/ Budget rental company if you want to start your vacation on a good note in Maui. Spent one and a half hours in line waiting to reach the counter while the other companies were servicing customers so quick, it was ridiculous. I would've happily paid more to not have to deal with this. read more

They gave me a car with almost no oil in it. I drove it 30 miles before the car almost shut off. Customer service is poor. Worst Avis experience I've ever had to the point where I'm considering never using Avis again. read more

I rented a car from the Maui airport. i spent over $1,000 on a van for two weeks. The check -in process was terrible. When I first arrived there was one agent and probably 20 people in line (this was at 1:00 pm). Another agent finally arrived and 1 hr later I had my car. The car was fine. we went to a few beaches and had some sand on the floor. I received a note after I had turned the car in to let me know I would be charged due to excess sand/dirt. That note was followed up with another saying my card would be charged $450.00 due to the excess sand. I called and disputed the charge, I did not know I had to vacuum the car before I returned it (fine print?). They agreed to reduce the charge to $125.00. What a joke and smells of a scam. Not happy. will not rent from them again. read more

It was the WORST rental car experience that I have ever had. I turned the car in on the same day and under the same condition as received but was sent a damage statement a few days later, even after the check-in inspection. read more

Has to be one of the most frustrating customer service experiences of my life. They charged me $250 for leaving three bags of fast food trash behind in the vehicle as we rushed to get to the airport. And the Avis customer support line is no help. The absolute worst experience I have ever had. Stay away!!!1 read more

This rating is specifically for the kind, kind young woman who greeted us in the Return lane on 12/22/23 just before noon. Wish we had caught her name! Really appreciated all her efforts to get us in our way. read more

I had an amazing experience today at Avis. I had made a booking online through my credit card travel center but forgot to bring my purse on the trip and there was no way to check me in without my license. I tried adding my husband but the reservation was just not modifiable. I went to one counter initially and was told to work it out with the agency that made the booking and that they could do nothing to help. I was also told that they could not make bookings at the counter. Then i tried another counter and met Laycee. She looked through the reservation and tried all possible options to make it work. When it didn't she tried to get me a good rate to make a fresh booking for me. I found a good rate online and she then matched the rate for me. I ended up spending only 50 bucks more than my original reservation for the same type of car even though most places had it listed as double of my original cost. She really helped salvage the situation and saved me a lot of hassle on my vacation! read more

Always reliable, always willing to work with us, I will always choose Avis unless a certain location does not have them.

NO stars. Jeep Wrangler- Only one key fob AND a dead battery in it. Bald tires, literally bald- unsafe, illegal. bad windshield wipers, rust, really broken down vehicle. read more

What a terrible experience we had picking up our car. 24 people in line and only 1 employee working the counter. Arrived at 10am and stood in line til 11:30. Worst experience ever, I will never use Avis again. 10 kiosks and 1 employee... just an example of how much they care about their customers. Steer far away from Avis when you visit Maui unless you have nothing better to do than stand in line for over an hour. read more

May be beating the same drum as previous reviews. (1) assigned a car with a major scratch. Took pictures as advised. (2) when returning the car, showed pre rental photos with Avis rep who assured us we did everything right, and all would be good. (3) Within hours, received an email regarding "damage" while car was in our possession. (4) Trying to resolve the situation, but getting bounced around between Avis and their contracted collection agency. Major on-hold time. Is this a scam or what? Bill the user and hope they pay just to get rid of the issue? Never used Avis before. Never will again read more

Been Avis Preferred for years. Some times hit and miss at different locations. Like the fact that vehicle is ready and waiting when we land. Receive text with car description and spot number which is nice. "grab and go". Have changed vehicles in the past by going to the counter. This trip gets a two because of shuttle service from airport to rental lot. Arrived around 1300hr. Huge line for shuttle. Waited five or six shuttles before we got onboard. Offered warm water and no explanation. On arrival to the lot there where three shuttle buses sitting unused the lot. (huh?) Was there a staffing issue? Did Avis not know that they had a huge influx of renters? Plan to call Avis to express my concerns about this read more

Our updated review on Avis Rent-A-Car Kahului airport. when we go to Maui we usually take the early flight and we get there like 6 or 7 a.m. and there to greet us is Sharon. She's a local girl that makes you feel really at home. She really thinks about the customer, she changed our car that we were going to rent because, she noticed that the mileage on the car was pretty high. So she offered us a car that had lower mileage. Sharon makes suggestions and we really appreciate her. So next time you go to Maui and you want to rent a car go to Avis Rent-A-Car and ask for Sharon. Mahalo Wes and Wanda Anzai read more

Avis - We love our Chrysler 300C from Avis Rent-A-Car Kahului Maui - Car Rental Near Me - Kahului, Hawaii

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You'd be better off renting from pretty much anyone else. It's never a good sign when 73% of a company's review is negative. Our family had a Jeep completely reserved online through Avis with a Visa debit card. The paperwork said, "Your reservation is ready. There is nothing else you need to do further." When we arrived at the Avis in Maui, the guy behind the counter told us we could not pick up the Jeep unless we had a 'normal' non-debit credit card. He said that other car rental companies don't do this but Avis needs a normal credit card so they can run a full credit check. Seriously, all this information would have been much more helpful online when we placed the reservation than in person at the airport. The OGG Avis guy also said that this policy is on the Avis website, so I guess our job was to read the entire website before renting from them. Maybe this should have been the first thing in bold on their website or their rental agreement so we would have known to bring our other 'normal' credit cards. We had to call a family friend on the island to drive 2 hours to the airport so they could help us pay with their credit card. After this rental nightmare, we were sent downstairs to wait while they cleaned our jeep. After almost an hour of waiting, we asked an Avis worker and he said that they've had 4 others ready if we didn't mind the soft top. I told him we've never specified this option when we rented the Jeep nor was this communicated to us upstairs. At this point, it was clear to us that the guy who helped us upstairs was completely out of touch with his inventory and staff downstairs. In full disclosure, the guy behind the counter did add a 2nd driver to the reservation without charging us but unfortunately this did not help with the 3 hours we wasted waiting at the Maui Avis in the wee hours of the night. Without a doubt we will going back to Hertz for all rentals for sure. read more

Do not use this Avis. The car we were assigned upon inspection had Major Tire Damage like a hole in it. Luckily we noticed it because it could have blown out at any time literally killing us. It is clear the vehicles aren't really washed between users maybe hoes down every car in the lot is beat to hell. What is clear the agents work off of commission selling Insurance and the fuel refilling option there was one dude that just added everything to every customer and then when the customer asked about if he would argue to take it off. Once we noticed the horrifyingly damage Tire we talked to many agents trying to get a different vehicle all of which pushed us to somebody else. Acting like we wanted a different vehicle because we didn't like the car they gave us. At the end we did get a helpful person but the process to get a different car was over 20 minutes this is after our long wait to get our first broken car. It is hard to imagine a company that doesn't have basic inspection of the vehicles before they let a customer in it. read more

Avis - Safety not first at Avis. They gave us this car thank God we checked the wheels before we departed. - Car Rental Near Me - Kahului, Hawaii

We have been waiting with an 18 month old since 4pm and it is 745pm. The Avis rental car is leaking gasoline at a 76 station in Maui. We have received no help from Avis. Definitely do not recommend. Agents and supervisors unhelpful. They should be fined extensively for lack of service and incooperbiloty. read more

Don't rent from Avis here. Car had 34,000 miles on it and with this being Maui, it had to be 6+ years old. Longs of dings and scratch marks all over it and was told by the employee at the exit to record everything on my phone. At higher speeds, back axle/wheel made a honing sound. But worst of all, the BATTERY DIED ON THE SECOND DAY. (Seems like a shared experience based on some other recent reviews I see here). The battery died 3 more times over the trip (first two times the resort valet was able to jump the car) and the 3rd time we were stuck out and had to call emergency services. Mentioned the battery and car issues over the phone and when I returned the car. A week after my trip, I see a $185 pending charge on my credit card from Avis. That's 150% extra over what the rental rate was. Never renting there again. read more

The lines are crazy long! You have two people working and we waited over 30 minutes in line another 30 for a vehicle! Worst experience ever trying to get a vehicle. Lesson learned staying with Enterprise. read more

Another extremely slow inefficiently run place. I waited in line for about 40 minutes with less than 5 people in front of me. The people working were nice but very slow. The process getting out of the garage was smooth though. read more

Renting a car is typically never a fun or easy process. Luckily since my reservation had been placed already, pickup was relatively simple. They have a separate area downstairs if you're on their rewards program also, nice perk. The challenge was the vehicle I expected wasn't available so while not a huge deal, I opted for what I considered a decent alternative. Sadly, the vehicle was well outside of what I would consider reasonable parameters for use. The car was scratched on every single exterior panel, and the interior was not only disgusting visually, it was heavily worn. The interior also had a horrendous odor. I think the most important thing is updating fleets. This car was akin to a used car I wouldn't place an offer on for any dollar amount. Sell the car at auction and replenish. Cheaper maintenance, happier customers! All in all the customer service reps there were friendly and helpful, and assisted in getting me (an albeit) a more experience alternative. Other than the pretty beat up car, they were very friendly. Drop off was very smooth and efficient. Hot tip; get your own gas using gas buddy, and download the Avis app for quicker pickup and checkout / drop off. read more

If you use this Avis location make sure you take detailed pictures of the whole vehicle before you leave the parking lot. I reserved a car through Costco Travel - when I went to pick up, I got the hard sell for extras & upgrades, which I declined (have booked rentals through Costco travel many times before and this is the first time I got the "hard sell" going through them). The car I was given, a Chevrolet Impala, was old & "beat up" (so, I made sure to take lots of pictures of the entire car) and filthy (did not realize until we got to the hotel and saw the back seat) - and it felt like it might stall every time I stopped at a red light. Oh well, I thought - at least I am in paradise and have transportation. I made it through the trip with the car, dropped it off (told the worker about the "stalling sensation") and went home. About a month later I get a call from Viking Billing Service stating that I owe over $600 due to bumper damage (Viking handles damage claims from Avis)!!! Luckily, I took pictures of the entire car (which included date, time, & location stamp) - so, I had a clear picture of the bumper damage and could prove that it was pre-existing - and the case was closed. Moral of the story is to be very very very careful when renting from this Avis location. read more

Honestly, every rental car company should be this efficient and easy!!! We rent a car everywhere we vacation and this was the smoothest process ever!! read more

We stay on Moloka'i and sometimes use rental cars on Maui when traveling to shop or visit friends. My wife was initially unable to book a flight home to Moloka'i after returning from a family emergency trip to Oregon so reserved a car for one day to get around while stuck on Maui. Mokulele added another flight last minute, so she called to cancel her one day rental for $75. We expected since this was late cancel that we'd have to pay some or all of that $75. What we didn't expect was that Avis would tack on a punitive $150 charge in addition to that original $75. I'm shocked this is even legal. I asked what would happen if we didn't call to let them know we needed to cancel and just didn't pickup the car. They call this a no-show cancellation and still charge the punitive fine. We debated picking up the car and immediately returning it. However, the tight connection didn't allow time to do this ridiculous exercise. Never using Avis or associated companies again. read more

I have no reason to doubt all of the bad reviews but we had an excellent experience. Got the car in minutes and returned it in seconds. Staff was super friendly and the car was in great shape. Maybe we just got lucky but it was probably the best rental car experience I ever had read more

I had a good rental experience. Everything went okay. I made a really last-minute reservation. Had to wait about 20 minutes in line and another 10 minutes for the car to be washed before I could go on about my day. The car that I got had a huge stain in the trunk floor mat. I wasn't sure what it was so I avoided using the trunk. Other than that, everything else was fine. Avis shares their shuttles to the airport with Budget, so it was a bit of a wait to get on a shuttle back to the airport since they drop off at Avis first, so you're trying to fight with people that need to be dropped off at Budget first before you can get on. read more