As an "Avis First" customer (top tier above "Preferred") I guess I have been a little bit spoiled. I usually get upgraded for free and I get some pretty nice cars with low mileage. Not this time. I don't know if this was just an off night for the boys in Austin but it took three tries before I finally got a car that both didn't smell like smoke and had a full tank. Each time I had to walk to the car, then walk back to the booth. Okay, well the final time they guy went and brought car from the lot back to the booth while I waited. Not a big deal in and of itself but dang, dude, I've been flying all day. I'm hungry, I'm agitated, and I just want to get going. This whole process took over a half-hour to sort out. Come on guys. I know you can do better! read more

My bill came back over $200 more than my confirmation. Called Avis and received no help. They said that I signed a waiver that I never sign. I travel a lot and know better than to sign that waiver. Was my first time to rent here on one of my Austin trips. Will not rent from them next time. read more

I am so anxious to express my emotions and disbelief in the customer service of Avis car rentals at Austin Bergstrom International Airport in Austin, Texas. - Non-informative Customer Service Reps. - NOT a smoke-free fleet! - Rude Roadside Assistance Customer Service Reps. o Go direct to a customer service rep, NOT AUTOMATED. - Poor Check-in in system and Customer Service Reps. - Rude Avis Customer Service Reps After traveling via air into Austin, I picked-up my rental on May 21, 2019 and the gentlemen at the counter was friendly, but not informative in the matter of all charges. As that was my first time in Texas, I was unaware of the toll roads ran. When he mentioned that he will "turn it on for me" I was under the assumption that it was included in rental for no additional charge. He did not explain what "turn it on for me" meant, but did indicate that he will put a hold charge for gas if I do not fill up the gas tank and also since I used a debit card, the total amount will be on hold until I return the car. Once I go to my rental in the parking structure, it smelled like smoke! It was disgusting inside and was not happy to have to walk back and request another car. However, the customer service representative that helped me at that time was very helpful and informative and genuinely sincere of the situation and helped me out with the matter. As I had the vehicle, the low air pressure indicator came on, so I decided to call the roadside assistance representative to ask some questions before the tire was flat or something worse happened. Now that I have to deal with this matter, I started to get bothered....but then when I called the roadside assistance number I had to answer all the questions that just mad me angry at this point. You really need to allow for a customer to go directly to a live person, as the reason they are calling roadside assistance could be an actually dangerous emergency, and DO NOT WANT TO DEAL WITH AUTOMATIONS! Once I got ahold of an actual representative she was rude! After dealing with the issue, then all the automations I had to deal with a rude representative and was not happy. I basically called to ask what needs to be done if I get a flat tire, do I have to call them directly or do I use my AAA? With an attitude, she basically told me to change the tire myself and turn in the car since I had a day left. I was applaud by her response and asked what roadside assistance is for? She then realized what she had said and my question and changed her response to, call us and we can come change it. After that I just hung up because of her rudeness and ignorance. On May 31st, I filled up the tank in the rental at the Circle K near the airport and turned in my vehicle, and as I was gathering things the customer service rep did not greet me, she jumped in the car and turned it on to check some information. I walked around and she then tells me that the system is down and she is doing things manually. I then asked for a receipt and she said that I would get one emailed to me once everything is back up. June 3rd, I had to call Avis customer service to get an e-receipt and was told that the car was not RETURNED and I had to answer some questions! OUTRAGEOUS! They asked me all the common questions of a turn in, and then realized that the vehicle was already on another rental contract! The customer service rep then said it would take up to 1-2 days to get a receipt. June 4th, I received the receipt and noticed that there was charge for tolls of $87.92, and gas of $39.86!! I called Avis customer service AGAIN, and then talked to the lady. At first and told me to email the receipt of my gas payment before my turn in showing that I filled up the gas. I know this world isn't perfect, but there is no need for me to lie about $40 worth of gas. Looking at the fuel reading on the receipt, it says Out: 8/8 : In: 6/8 HOW is that possible? I filled it up before turning it in. Or did the Avis customer service reps misread that like that assumed I still had the vehicle?! Then she and I got into the tolls charge, and I couldn't even talk to her. As I was trying to explain she was cutting me off and that point it was pointless to explain with someone wasn't trying to be understanding and stuck in her thoughts. Avis really needs to overlook their customer service training and customer reassurance. I now feel that I cannot trust Avis rental. Having to overlook everything while on a trip or concerned that their customer will be rude and non-helpful is discouraging and I will be sure to share these matters publicly. read more

This has taken 2 hours so far and I'm still sitting in the car rental garage. Will never rent from Avis again. Unbelievable

This place continues to roll down hill. Picked up a Cadillac for a long road trip. The car they put my in was high mileage, filthy dirty and had obviously sustained front end damage. Horrible experience! Do not tell from Avis Austin. read more

On February 17th, I reserved a car at Avis. Pick up at Glendale Hilton on February 19th. When I wanted to pick up the car on the 19th, the guy at the counter told me he did not have a reservation and that I basically could go to hell, since he was too busy with the Presidents day weekend rentals. NEVER EVER AGAIN IN MY LIFE, I WILL RENT A CAR WITH AVIS. THEY CAN NOT TAKE RESERVATIONS, AND THEIR EMPLOYEES ARE RUDE AND VERY VERY UNCOOPERATIVE. read more

I'm writing this review for the Avis rental car at the airport. Worst rental car expience we've had. First it took us about 1/2 hour to get the rental car paperwork done -- even though we were the only ones in line -- because their computer was down. We finally got our full-size car and it was a low end Kia Optima. We almost took it back immediately because my husband's head kept hitting the roof and the seats wouldn't adjust lower for him. However, it took so long to get the paper work done the first time, we decided not to do that. Then the key didn't work all that well at unlocking the door. We had to click it several times and finally it would open the car. We were worried we would get stuck somewhere and the car wouldn't open. Finally, we wanted to take it back at about 5:00 A.M. and were told they weren't open then. So we got a room near the airport and planned to take it back the night before. However at the Avis counter they said we could just drop it off at that time in the morning. So we decided to do that and called them to change the rental agreement. We could NOT get a human on the phone. Tried hitting "0" and it just took us back to the original choices. When my husband went through all the options and tried changing the time from 9:00 at night to 5:00 A.M. the next morning, the robotic message told us we could not do that it because they weren't opened. If my husband had been able to talk to someone we might have been able to arrange to drop off the car. He ended up taking back at night and then had to wait for the hotel shuttle to pick him up. We probably will not choose Avis again. read more

I prepaid $200 for a 3-day Avis car rental from the downtown location in Austin, Tx. A snide clerk at that location informed me unapologetically that there had been a "rental failure". Her tone displayed how this was not her fault and thus of no concern to her. I asked if the airport Avis would honor my reservation and she assured me they would. The airport Avis did not honor my prepaid reservation. I booked this rental with a debit card since I do not use a credit card. However, the airport Avis requires either a credit card or a flight booked on the day of the rental return. I explained that I had booked this rental at the downtown location and that my flight would leave 3 days after I was returning the car. This fell on deaf ears and I was forced to extend my rental for 3 additional days. The price tag for this was a whopping $900 dollars with the additional fees and airport surcharges that I was supposedly not going to have to pay. I would have gone to another car rental location but doing so would have forfeited the $200 dollars I had already put down. Thank you Avis for your unapologetic attitude and for breaking my budget! read more

My vehicle broke down the day before my daughter's first birthday party, and I was in a bind. I needed a car while the vehicle was in the shop. So, I prepaid to get things moving quicker. I went ahead and rented for a couple of days, since I unsure of how long my vehicle would be in the shop (also considering this was a holiday weekend). I asked the guy at the front counter, if I needed to return the vehicle early, would I be able to get a refund for the days I didn't use. He said yes. To reconfirm, I also called customer service and asked the same question. They said yes. Fortunately, I was able to get my vehicle back from the shop, later that same day. So I went to my nearest avis location to drop off the vehicle early and was told I would not get a refund; and was told to call customer service. I did, and was told since I prepaid, I couldn't get a refund for the days I wasn't going to use the vehicle. They refused to even try to work something out with me. I went over the contract and nowhere in it does it say, if you prepay, you can't get a refund. If that was presented to me at the time I paid for the rental, I wouldn't have paid in advance. I would've paid per day. I will never use avis again and I will tell anyone who will listen, to never go to Avis either. I will tell them to use Enterprise!! read more

Use any other car rental company! This was completely the worst car rental experience I could have imagined. If you want to pay ridiculous fees and receive terrible customer service, this is the place for you! read more

Not only has my experience been the same as other reviewers, but on top of not having the car I reserved, I was charged an extra day. Indeed I had to return the car late but only due to flooding roads and weather issues that prevented me from returning the car on time. on top of that, I was talked to like I was a high school kid. To quote "Hey man that's how this business is, you know, like you get charged by how much time you use it"....no really? read more

Absolutely the worst rental car experience ever! These people are crooks. We returned our vehicle after hours and were shocked to get a fueling bill for $45.00. We filled the tank on the way to the airport at 4 in the morning but then got a bill. When we called to explain that we had credit card receipts for refueling the vehicle, they refused to take the charge off our bill. So, while we responsibly refueled, since we could not prove it since it was an after hours return, we got stuck with a bogus charge. We wrote to them, called them and still we could never get them to be honest. I guess they feel like they can get away with such an unscrupulous business practice because they can! We are reporting them to the better business bureau and to you so you can choose someone, anyone other than Avis. Never, ever again! I would rather walk then do business with this corrupt company read more

Our experience at the Austin Bergstrom Airport Avis was consistent with the other reviews posted here. In short, they didn't "reserve" the car they said they would, they repeatedly tried to switch us to another car for a higher fee, and the car we ended up getting smelled foul (dead small animal in the vents somewhere). A nice little touch was the counter clerk telling us to "cheer up" after having to fight with them to give us what we paid for. I didn't appreciate being told how to feel after they tried to bait and switch us. Upon our return home we received a survey via email on our Avis experience. I made it clear we were not happy and that I would be leaving multiple negative online reviews about our experience with Avis. It's been days since I've contacted them and no one has even acknowledged us. It's obvious Avis pulls this crap because they know they can get away with it. I'll never rent from Avis again at any location because they clearly don't give a damn. read more