I had the same experience as one yelper. I thought it's a one off, only one bad review. Nope I was wrong. I was scrambling to get an order placed and I didn't have much notice. I mentioned this to whomever I was texting and they said yes they could accommodate my order. I requested the next day if it was possible to get a football shape or something small done on the cake if possible. It was just a question. I didn't get a response until the next day. Then they went to I'm being difficult and they will just refund me(this was on day of the order being needed). I was left with scrambling all over town to find a cake last minute for a birthday boy. I was horrified and the blatant cancellation just for asking a question. Sounds like I caught her on a bad day too and responses aren't prompt either. If you have a business have someone on hand to answer questions and not keep people limbo for a day or two. Horrible customer service. read more

Cake turned out amazing and so beautiful I wish I took a better picture! I actually stole this picture from a parent who took it since I had no time to even be near my phone among the chaos of the party. Definitely ordering from here again. I added the the little figures to the cake myself and truly appreciate how my inspo picture came to life. All the colors were exactly like what we asked for and colors where vibrant very beautiful cake I almost feel bad it was cut! read more

Bake My Day - This was my request and she gave me EXACTLY what I asked for it's so crazy how it's identical - Custom Cakes Near Me - Long Beach, California

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100% recommend I'll always refer them to all my friends and family. Fast, sufficient, friendly and easy to communicate with all their cakes are so beautiful and very delicious my kids are so happy with their birthday cakes. They get down to every little detail not like others I've been with that ended up looking cringey. Hands down the best I've come across. Always coming through Thank you so much!! read more

Cake Design - looked EXACTLY as shown in the picture I provided. Including colors (not too pale, not too bright. very nicely done.) from the outside the cake was perfection. The only critique I have when we cut into it, it completely fell apart and turned into a mess. I don't know if it was because it was too dry or maybe just too tall. Between the layers of cake bread, was the fruit. Maybe the cake it self needed to be a bit shorter (less bread). Difficulty of Cake Design - I would say intermediate (you can google "coraline welcome home cake" to get a better idea) I got EXACTLY what I hoped for 5-stars! Taste - 5 stars! Cake had chocolate buttercream outside, vanilla cake, with fresh strawberry & blueberry filling. Fruit was very fresh, nothing mushy! Communication - 4 stars. I haven't ordered a custom cake before so I think I had some "dumb" questions, because I wasn't met with the friendliest demeanor, but I didn't read into it too much. Communication was short & direct, picked up cake at agreed upon time. This is not a retail location, I believe this person might have made the cake from her home, not sure. The pick-up was curbside of what seems to be an apartment building. Overall would order again. read more

I ordered a cake for my daughter -17th birthday. The ordering process was very easy. I received great communication from the staff. The cake was exactly what my daughter wanted plus it was delicious. We had several guests requesting the bakery. Definitely will order again. read more

Bake My Day - Custom Cakes Near Me - Long Beach, California

I have been ordering cakes from Kindra (Bake My Day) for many years now. They never fail to amaze me! I send her a picture and she kills it every time. The presentation, the flavor is always on point. Prices are always fair. I won't go anywhere else for my cake needs. Thanks Kindra for bringing a smile to my kids' faces with your awesome cakes! read more

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I can not recommend enough! They were amazing from beginning to end. I sent some inspo pics and they nailed exactly what I had envisioned. The cake was fluffy and delicious and the icing was just the right sweetness. Our fur babies loved the pupcakes as well. I will definitely be ordering again! Thank you! Thank you! Thank you! read more

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We've been getting our cakes from bake my day for a long time now and every cake is a masterpiece! They always turn out great and delicious! My guests always ask where we get the cakes and say its moist and taste so good! Price is always right and customer service is top notch:) read more

Bake My Day - Custom Cakes Near Me - Long Beach, California

Terrible customer service. I ordered the cake for my daughter's birthday. I gave a deposit and scheduled a pick up day. Since they ended up adding detail to my cake extra deposit was given, so total $70 for deposit. The date of the cake pick up, my time was 130pm, at 1pm, I texted the lady to let her know my husband would pick it up and I would zelle the rest of the money. I sent $85 via zelle. She called me immediately, and said I paid her wrong and I wasn't supposed to zelle, it should have been cash, as she told me at the time of order. Obviously I missed that detail, so I apologized and explained that I actually did pay the full deposit. Then she said well you didn't account for taxes.....ok, so how much do I owe you? $12. Ok, no problem. She just kept repeating g how it's would have been cash and she also told me about the tax. But mind you, she never actually sent me total amount to include the tax. So I finally had to say, it's not a big deal, I will pay you, no need to get sassy. She was the most defensive, unprofessional person I have possibly ever dealt with in a small business. She kept saying I'm defending myself and you were supposed to pay cash. So I finally said, okay if you'd like I can bring cash and you can just zelle me back what I paid you. Then she went on and on how she doesn't have time to be doing all this, she is busy and has two orders due at the same time, and then said "do whatever you want".....mind you this was my daughter's birthday so I am just as busy preparinf for the party. I hired a service to help me not make our day worse. In addition, once the cake came home, the icing started slidding off of it, so I had to fix it and it looked a total mess. Basically I paid $167 for terrible service and a ruined cake. If I could leave 0 stars I would. The most unprofessional small run out of home business I have ever dealt with. It's so sad to see. I would not recommend this to anyone! read more

the cupcakes I ordered for my bestfriend turned out perfect. It was a last minute order and Kindra has been really accommodating! Pricing was affordable as well. Highly recommend 10/10! read more

Bake My Day - Custom Cakes Near Me - Long Beach, California

Totally recommend this bakery. Kindra was helpful during the ordering process and got my order just how I wanted it. The cake came out perfectly. Flavors order were vanilla and Oreo. Adults loved the vanilla since it was very moist and not too sweet. Kids loved the oreo since it was sweeter than vanilla. The kids gave it a 10000/10 rating lol. Definitely ordering from here again in the future. read more

Bake My Day - Custom Cakes Near Me - Long Beach, California

I ordered vegan chocolate cupcakes for a friend. They were really good! Fresh, moist, delicious & really cute! I was able to order in the morning and pick up in the late afternoon. The location is easy to find but make sure you confirm the address with the baker because Yelp had the wrong address. read more

This is my third time ordering a cake from Bake My Day. They are absolutely delicious and always exactly how I want them. This cake has been by far my favorite design. They are extremely talented . Definitely recommend. read more

Bake My Day - Custom Cakes Near Me - Long Beach, California

I have been enjoying Kindra's cakes for some time now, and I can never get enough. They are so Delicious! and so well decorated . I mean the texture, moistness and taste is hands down the best I've had . And don't even get me started on her ganache. I mean she has mastered the art of ganache. Kindra is kind and helpful and ready to design a lovely cake. I literally can't wait until I have a cake while sipping on some coffee listening to my favorite podcast or watching my favorite comfort show! It's just the perfect little setting ! read more

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Kindra is the best baker! Really friendly and professional. She absolutely nailed the mark on the cake I wanted for my nephew's birthday and had a fast turn around time. I was originally introduced to the company as a friend commissioned my birthday cake from her, which was absolutely delicious and stunning. My friends are still talking about it! Won't go with any other baker from Highly recommend! read more

Bake My Day - Custom Cakes Near Me - Long Beach, California

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What better way to celebrate my husband's birthday and the KC Chiefs Superbowl win! Cake was exactly how I requested it and tasty! Big hit at our party! read more

Bake My Day - KC Chief Cake - Custom Cakes Near Me - Long Beach, California

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Special shout out to Kindra once again for doing such a phenomenal job on my son's 7th Birthday cake!! I go to her every year for his birthday cake and she always succeeds my expectations!! Her work speaks for itself, it came out Beautiful!! The top basketball layer was Vanilla with fresh strawberries and the bottom half was Tres Leches!!! It truly tasted even better than it looks!! The flavors were so delicious!! The cake did not make it home, it went so fast! My entire family agreed this was the best Tres Leches cake we've ever had!! Kindra always goes above and beyond, her customer service is amazing and I appreciate all her hard work!! Thank you again!!! I will definitely be ordering again next year and I recommend her to anyone who is need of a cake! read more

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Just a few of the beautiful and tasty cakes I have ordered from Bake My Day. Kindra has always been very responsive, helpful with design and flavor recommendations and reliable with delivery! We always get tons of compliments from our guests and I know some of my family has gone on to call up Bake my Day for their cake needs. We are loyal customers! read more

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We threw a last minute Birthday party for my husband and the cake was the last detail- with less than 48 hours, Kindra took some inspiration pics and came through with this masterpiece- her fees are so modest compared to larger bakeries too. I cannot recommend her enough ! read more

Bake My Day - Kindra's latest -Todd's 60th Birthday - Custom Cakes Near Me - Long Beach, California

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I continue to use this baker because she does what I need but exceeds my expectations. Not only does everyone love the look of her cakes, but they also love eating her cakes. The Pina colada flavor is amazing. read more

Bake My Day - Spider man cake - Custom Cakes Near Me - Long Beach, California

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I don't typically write reviews unless something sticks out to me. When ordering the cake, the process seemed slightly rushed (I was fine with this). When I was describing the cake I wanted she didn't confirm with me the details for communication's sake which was concerning since she doesn't provide an invoice or receipt. I wished she had some sort of invoice so both parties could confirm they had the correct details. Especially it would be for her benefit as well legality-wise. The cake was to be delivered on Wednesday night, there was a bit of confusion but it was cleared up. I had never ordered a cake before but other than that the cake-ordering processes were alright. Now to the part on why I'm writing the review in the first place. Attached are the text messages which are in CST. First of all, I was not aware of business hours, since that was never communicated to me in the first place. If she stated early on in our interactions I would have been able to better respect her time. She said "The cake will be delivered around 5" and then she said "It will be before 6:30." Again, I didn't mind since I was in no rush for the cake. Checking in for a cake that I PAID for should not be an issue. I was not nagging at her frequently. I checked in on the cake for a total of 2 times. Once on Tuesday, and was informed she would make it the day of. I was like cool okay and right after I just wanted to confirm, the cake would be delivered at the appropriate time and that was it on Tuesday. On Wednesday the only time I texted her to check in on the cake was in the afternoon asking if it would be still there around five and told her good luck since it seems like a long drive. THATS IT. She blew up on me out of nowhere which caught me off guard since I have been nothing but nice to her. She could have said all this information in a way that was not condescending or unprofessional. The cake was delivered timely and there were no complaints about the quality of the cake. I just wished she had communicated everything to me in an appropriate manner without an attitude. read more

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I ordered Stranger Things cake for my son's party, and Demogorgon never looked sooooo amazing! It looked exactly like what I wanted, and it tastes great! It truly is a piece of art! Thank you for making my day and my son's Birthday special! You "Bake My Day!" read more

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Another delicious cake at an affordable price. Pina colada taste amazing, and our all time favorite chocolate cake with choco mouse, not too sweet, and kindra is amazing, she delivers wherever is the party, love her! read more

Bake My Day - Pina colada- top and choco with choco mouse bottom tier.... Very good - Custom Cakes Near Me - Long Beach, California

I actually did not retain a service because of the poor customer service and lack of bedside manners I was given when only asking for a quote. I'm not in the Baking industry, which is why one reaches out to what you feel or believe is a professional for guidance or suggestions especially when you see such great ratings, maybe I caught this person on a bad day maybe she was exhausted. Maybe she was tired. Whatever her deal was, she should deal with it on off hours honestly she did not leave me with any Desire to order a cake from her. The lack of customer service, lack of friendliness and delivery is rude I'm glad I went with my gut and decided against using this service after reading all the other comments my gut was right I'm not sure where these other great ratings are coming from but I am Sure I dodged a bullet on this one! 1) I had to follow up on a quote 2) I was asked to text a pic of what I was looking for before a quote. the quality of the cake on the pic was critiqued. LOL. She was so negative about the pic instead of first listening to what my own comments and changes I wanted. SUPER NEGATIVE POV to the owner: put someone on the phone with bedside manners and who doesn't make a potential customer feel like they need a degree in baking to place an order. If I had one, I wouldn't need your service! read more

Well, I have to admit that this place does bake great custom cakes and cupcakes. It was a little difficult to place an order with them cuz they really don't have a walk-in storefront where you can see the baked goods or try anything. I guess everything is by their reputation and by their past history. So you do everything by phone and text, mostly by text. You send them a design, quantity of what you want, and when you need it by and they get back to you with the price. Kindra was my contact person. She's a no nonsense type of person (sorry Kindra) and will just tell you like it is. But she delivered when she said she would and everything was as I asked. I ordered a 1/4 sheet banana split cake with a computerized image on it and 36 Red Egg and Ginger chocolate cupcakes. The cake was delicious-very moist and tasty. Got inquiries for where did the cake come from and who made it plus others were saying is was the best cake that they ever had. My only negative is that the computer image came out a bit dark and my grandson's face was a tad green looking. Considering the short turnaround time I had and gave them, I was very happy. Thanks Kindra! read more

Bake My Day - Custom Cakes Near Me - Long Beach, California

Kindra is the best baker ever! I sent her a picture of what I wanted for my son's 2nd birthday and she literally made the exact same cake! It looked exactly the same as the picture! I just ordered from her again for my son's 3rd birthday because I know she will make it the best. Communication is fast and efficient, and cake was delivered on time! read more

As a customer who does not work in the field, it should be expected that there will be many questions or concerns in order to have that perfect cake that you imagined for your special occasions. There should be no need for rude comments and retaliations just for simply asking for clarifications to your order. This was not the case. Kindra was rude, short tempered, had no time for her customers, and pretty much is a ticking time bomb. I sent her a text to try to place an order for a babyshower cake and of course I had questions, like any customers would. I'm not the expert here so why was it so difficult for her to understand that I would have questions and would not be able to provide her exactly what I wanted from the beginning?? It finally got to the point where I called her out on her attitude and that's of course where she got defensive and started belittling me. Her cake may be good but unfortunately, i did not get a chance to try it. I've posted pics of our chat for proof in case she decides to reply and get defensive like all her other negative comments. Moral of the story, be courteous and have friendly service. A nasty attitude like this will just shit all over your business. read more

Bake My Day - This place does not like it when you have questions for them so make sure if u do decide to order from them, you know EXACTLY what u want. - Custom Cakes Near Me - Long Beach, California

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The entire party loved the cupcakes. Details were perfect! She created the inspo picture I provided and added her own touch to it ! Service was amazing she communicated everything and pick up was very smooth. She gave me instructions on how to transport them to the event as well! She was very nice and I will definitely be ordering again ! read more

Bake My Day - Custom Cakes Near Me - Long Beach, California

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Bake My Day made a cake for my mother's birthday. It was beautiful and delicious. The attention to detail was impressive. I highly recommend. read more

Great service and excellent cakes. I have hired Kendra and Bake my Day for several functions and the cakes have always turned out excellent. If something happened to go wrong, Kendra went out of her way to make it right. Will def by using Bake my Day for all my future parties. read more

Kindra did an amazing job creating this birthday cake. Not only was it beautiful but delicious. 10 out of 10 will always recommend! Cake was fluffy and moist. Make sure to provide your own candles!!! read more

Bake My Day - Birthday cake! - Custom Cakes Near Me - Long Beach, California

We had such a great experience with Bake My Day. The custom cake we ordered looked better than I had hoped. It was the perfect cake for a murder Mystery set in a winery. Our baker (I think she said her name was Kindra) delivered the cake from quite a distance. After I called about 8 different places, she was the only person willing to turn around a cake in 5 days. Even with such short notice, everyone at the party was marveling at the quality and detail in the cake. Picture attached. read more

Bake My Day - A cake for a murder mystery party set in a winery. - Custom Cakes Near Me - Long Beach, California

This review is long overdue... In July I needed a last-minute cake made for my Mother-In-Laws birthday dinner. Instead of going our normal route and getting something from a chain bakery, I decided to find a baker that would help me surprise her with a Prince cake. I reached out to Bake my day (Kindra) and shared a few ideas of what I wanted. Her enthusiasm and excitement to do it sold me, we chose the colors, flavors and a pickup/delivery time and I sent the deposit. The ordering process was quick and efficient, she was flexible in her schedule and the cake was beyond amazing. (I apologize in advance, the pictures don't do it justice) Let me tell you, after that first bite I knew I had found my permanent baker and couldn't wait to use Bake My Day Again. read more

Bake My Day - Custom Cakes Near Me - Long Beach, California

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I hope this review serves as constructive feedback. The customer service needs training in conflict management, emotional intelligence, and effective communication. Clear communication requires the message is understood by the receiver (in this case, the customer). What I appreciated about my interaction with this company is the timely response. However, I did not appreciate the representative's negative attitude when I asked for clarification on the details of a quote. The person was condescending and did not take responsibility for their communication. Instead, it was my lack of understanding, to which they said, "it clearly is." When helping a customer understand a policy or process, typically, you stay away from statements like "I'm sorry you do not understand." Comments like "I'm sorry you feel I'm speaking down to you because I have to repeat myself so many times" and "I've been doing this for several years and I have never once had this issue, so I don't think that I am having a communication error. I think you are just not understanding what I'm saying," are unhelpful and unkind. read more

Outrageous pricing! They want $500 For a cake to serve about 15-20 people ? Unheard of!!! Didn't bother using them. read more

Honestly the best cakes so professional fast and was extremely delicious thank you Bake my day read more

Bake My Day - Did an exceptional job fast professional put it all together with just an idea and so delicious - Custom Cakes Near Me - Long Beach, California

I loved this cake!!!!! It was so moist!!!! The service was great! She gave it to us on time and I don't know where the comments came from about her being rude, but she was sweet, and let us know to refrigerate the cake if we weren't going to eat it right away. I will definitely use her again for the future events I will have. Also she was sweet enough to lower the price for me. I never had a cake so good. I was so scared since I never tried her before but now that I have, I'm coming back to her. read more

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Let's just say customer service isn't their strong suite. I called to schedule a cake for my sisters birthday and honestly everything was going fine but the head lady is really bad at communicating. I had to double text her at times for her to respond to me and confirm my cake order. Day of delivery, her driver couldn't find my house and gave me attitude for the maps direction bringing her to the wrong address. She was yelling and frustrated which I found really unprofessional so to make it easier on her I walked out to the street to look for her. For the cake, it was okay, nothing special. You can see in the photos what I wanted versus what I got. It would of been nicer if she applied more butterflies and pearls. Since I paid $90, I assumed the attention to detail would be better. Really wish I had a better experience with them. read more

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Rude to costumers and poor telephone service. As a attitude and definitely wouldn't order from here

Look of cake: 5 star Service of Baker: 5 star Taste of cake: 1 star This review is ONLY on the taste of the cake. The baker is friendly and responsive. Cake looks amazing. Hi told the baker I dont want it too sweet. However, the cake was tooooooo sweet that none of my guests liked the cake. They all ate couple bites and left the rest in the plate. I like the Asian cakes from JJ Bakery, Dimond Bakery, etc, or lady M cakes, or Korean cakes. These cakes are 5 times sweeter than Asian Cakes. I would just order an ugly cake in the future, at least they are editable. Sorry I recommend that you buy a Taro Cake from JJ bakery and try it yourself. But it you have a sweet tooth, these are perfect. read more