Randy's did the work I needed at a low cost. I would recommend Randy's for your repair needs.read more

Took my RE Super Meteor in for the 6000 mile checkup. Randys guys are great in my eyes. They even…read morecalled when they thought that they would be done. Beautiful work and even added my extra brake lights. Thank you guys!

1985 Honda Elite CH250. Needed new tires. Noone in Chicago wanted to touch my 10 inch wheel…read morebecause its kinda dated. I called Rich's & they told me to come on the open the next day. I was there at 9:00. Jack grabbed my wheel at 9:03, I was out the door by 9:30. Dialed! They said they were going to do something... and then did it. Props. Jack was awesome and make sure of direction and also balanced the wheel. Jack is absolutely an asset to Rich's Yamaha! Buy him lunch today, from me, on the companies dime.

I bought a Wolf Jet II from them in March, after about 2 months of use I had problems starting, I…read morehad to tow it there, after 1 1/2 weeks I callied to see why it was taking so long, they said they were 2 1/2 weeks behind. Why didn't they tell me when I first called them? A few weeks later I had a similar issue and now I have been waiting for 2 1/2 weeks for them to fix it. They should have fixed it by now, but I haven't heard a peep from them. While the staff is friendly and helpful, they need to communicate better. I have no idea what they are doing to my scooter, or if they are doing anything. Yes, they have a small service staff but something should have been done by now. I am very disappointed.

bought a crf 110 a year ago best thing ever owned I had a amazing experience everything went easy…read moreand they were extremely kind and helpful

Gave my husband back his bike after winter storage with a dead battery with only a "can't help you"…read moreand closed the door in his face as I watched. Auto shop next door helped him, but this place offered ZERO help or customer service. The worst.

Another Great Vest From Victory Leathers!…read more I joined American Veterans Motorcycle Riders Association and needed to get a new vest. My first vest I bought from here was a great deal so, my new vest had to come from Victory Leathers. I had picked it out online. Called Eddie to make sure they had one. I drive over 70 miles one way is the reason for calling. The first one I wanted was a bit tight. No problem, Eddie had a size bigger. I bought the, "Leather Vest with Buffalo Nickle Snaps", and love it. Eddie sewed on 13 patches of various sizes. It was around 11:45 when I got there and finished the complete sale and headed home around 12:25. Thank you again for doing another great job for me.

Pretty bada$$ leather shop. Found some cool leather gloves for the practicality of pinball play and…read moremore. Right next to the comic shop in town.

Purchased my leather jacket from here and a pair of boots. Store owner, Kieth, is an awesome fellow…read moreand was very helpful and patient with this new rider.

I've been stopping here for a few years, mostly on motorcycle rides to Starved Rock state park…read more Until yesterday I've never spent any real money at the store. That all changed this weekend when my wife and I left with a few hundred bucks of new leather. The service from the owners was FAN-TAS-TIC. We were eagerly shown new styles, fitted into some great gear and even had a bit tailoring and button moving on the leather we bought. It's great to see real service is alive and well at Stonehead.

Needed a bunch of gear(elbow, knee, chest/back, gloves, helmet) and didn't want to wait for…read moreshipping. Individual named Mike helped me initially, but what was kind of weird was that he just stepped away completely after he bought out a helmet in the size I wanted but not the color. As I was trying it on, another employee approached me and started making small talk, like he stayed right next to me until I handed him the helmet after I tried it on, then left me alone. Straight up felt like he may have thought id take off with the helmet. I was really debating on giving them my business after that, but then a 3rd employee asks me if everything was okay and he was super nice. He went and got exactly what I wanted out the back. I decided since I was already there, I'll buy just the helmet there and get the gear online. I would say that they're pretty stacked up in terms of gear, but that little interaction with the one employee really caught me by surprise. Can't say Id come back.

Worst place to change your tires , bought two new tires from them , they destroyed my rim brand new…read more, and for three days they were telling me they can take off the old tires, I knew something is going on When I went there they told me they mess up my rims , they were trying to tell me we gonna take it to a shop to paint it , no no , I need brand knew the way you got it , now to change tires for one day it's gonna take me more they a month Bunch of kids in the store, they can't use a screw driver , they playing with brand new BMW wheels

Called ahead and explained my issue with a fork (I didn't have the tools to fix it myself and I'm…read morenot even sure I could've). Dropped off my fork and it was completed within 45 minutes. Fantastic service and a fair price for what I needed done

Harry; the owner, is a polite and honest guy & very busy power sports mechanic. Great with…read morecommunication and super fair on his pricing. He may take a little while longer to get to your bike/atv/jet ski in the Summer because of how busy he gets, but he'll normally let you know that upfront along with a estimated date when you can expect the work to be completed. Really good guy and out of the way location in the Naperville/Plainfield area but totally worth checking into if you don't have a trustworthy / reliable mechanic for anything power sports. Great Experience & Highly Recommend this shop!

I was in contact regarding a motorcycle for sale for 2 weeks and had a set time to visit the bike…read moreconfined x2 the week preceding the last email contact 3 days prior to the visit. They knew I'd be driving a few hours to test drive and I had communicated I would be ready to purchase. I show up and I'm told they sold the bike 4 days ago. What a ridiculous way to treat a possible customer. Instead of looking at the few other bikes I had thought about there I will never spend a dime at a place that cannot treat customers with respect. Avoid this place.

Update: Ross called me and was really helpful so I'm changing my review. I just got a call from JB,…read moretheir finance manager, and he was really nice to work with as well. Original: We normally go to Cyclewerks in Barrington, but I want a specific motorcycle in a specific configuration (BMW F900R with low suspension and low seat). Windy City Motorcycles has this exact bike, and I don't want to wait 3 months to have it built by BMW. Getting these guys to respond is difficult. You have to keep following up. And they make you feel like they completely don't care about your business. I just want to pick up my bike this weekend and GTFO of there. Hope it's quick. I already don't like working with this dealership. I wish Cyclewerks had this bike. :(