If I could give no stars I would. I bought my son's car from this location. A month later there was a chip in the windshield. We order the part and had them schedule everything. I get to the appointment walk in early and they tell us we have to pull the car around and wait in line, so we did. From there they checked us in and then we had to go inside. They then told me I was going to have to pay for the glass to be installed and calibration. So 1400 hundred dollars later for a windshield which is absolutely ridiculous!!!! I said fine just wanted to get it done my son is in college I have work. We dropped the car off at 815 am. I haven't gotten a call it is now 4 pm and I call and ask because the service department is closing soon and they tell me it won't be ready until the morning. I have work tomorrow and I think it's so inconsiderate that they did not called to tell me. This should take no longer then one hour and now it's taking two days! I am extremely dissatisfied and will never be returning to this location! read more

Great customer service would recommend for you to make a appointment it's much faster. The girl In the front desk are amazing great customer service read more

I'm so upset. I had my brand new car detailed the night before. I take my car in for service yesterday and they rewashed my car and they left it worse. Water marks all on my car. My black rims full of water marks and dirt. I had to wash my car again at home and there are some water marks that won't come off. Now I have to pay someone to remove them. Thank you Barber Honda. Guess my car wasn't shiny enough. read more

This is an updated review, I recently gave Barber Honda a two star review. The manager called me, he and my service advisor went out of their way to help me get my car back on the road. My initial review was after a frustrating encounter with a customer service that made me feel a bit hopeless. I definitely felt better by the time I got my car back, thank you Barber Honda! read more

Louis is our guy we are always treated amazing bough and leased several cars thru out the years I love Honda

Express oil change took 1-1/2 hrs total. Wouldn't accept the coupon they sent me after my last service because it expired so quickly. And to get the Yelp discount, the blonde lady interjected and had the other service writer make me complete the review first. Fortunately, I've had good experience with the main service department in the past. UPDATE: the "blonde lady," Courtney, who's the Express Service Manager, called me afterwards to follow up on the review I posted. I explained that the coupons are pretty much unusable because by the time I need the next service, it will have expired. Also, she clarified the misunderstanding that I didn't have to do the review at the counter during the write-up (before the service was even done, which may pressure one to give them a good review to get the discount). And finally, I informed her that the tie end rod which they said needed replacement last time was actually confirmed to be in good shape. Good thing I got a second opinion after they raised the price from $165 to $239 when I made the appointment to do the work. Courtney rectified the issues by making some concessions, so now I'd give them five stars for the overall experience. read more

Not honest, they wouldn't let me test drive a car because I wasnt ready to let them pull my credit. I would not recommend this place to anyone. read more

Mike the shuttle driver at Barber Honda is great! He is very pleasant to chitchat with on your drive home and makes sure you get safely to your destination. He made a special trip at the last minute to pick me up when I couldn't find a ride back to Honda. Thank you, Mike for being so reliable! Alice C. Lewis read more

Bakersfield Barber Service is horrendous. Took our Accord in for a warranty clutch bearing replacement (under 60K miles). While removing the transmission they dropped the car on the lift "a little bit" damaging the radiator, bumper, cross member etc. They had the car for 6-7 weeks. The third time I attempted to pick up the car, it had "just got back from the body shop" for the bumper. My car was waiting in the lot, with the original cracked bumper. The license plate was only held on by one screw and it was hanging! When trying to determine how much the bill was going to be discounted, I was told I was paying full boat! After many emails and voicemails my bill was zeroed out. Fast forward 6 months, the exact same clutch bearing is making the exact same sound. I'm currently awaiting a loaner car to become available so I can (reluctantly) drop off my car...again...to be fixed... again. read more

Horrible service. Was told 1-2 hours and took over 3. I even showed up early and was one of the last ones out of a group of 15 or more.

Sarah and courtney got me in and out swiftly for a oilchange thanks so much..i recommend anyone to get there car serviced

On the phone we were told a shuttle would be available while the car was serviced. Nearly an hour later and no sign of said shuttle. Waited 20+ mins to be "signed in" and before that my cad was already up on the lift with oil being drained. I saw that and reminded them that I never authorized work. I would have liked to been told a price before hand and I would have gone elsewhere! read more

Had my car towed there for warranty service, service advisor "Jose" said he could not get the part quickly, it could be a week or more. It's been 10 days, they have never called me, they hang up on me when I call them. I wish I could give them zero stars. Don't buy a car here, don't take your car here, STAY FAR AWAY. Just absolutely terrible. read more

I must have been dreaming today. I bought a car from an honest guy who didn't try to add on accessories, warranties and fees to that great deal I found online. I asked for a quote online. He emailed me that day. The next day he followed up, but I was a dummy and decided to take that quote to my local Honda dealer in Los Angeles. BIG. MISTAKE. After 2 hours negotiating with scam artists, their "price matching" turned out to be higher than their own original internet quote! I walked away from that trap and drove myself 100 miles to Bakersfield. Best decision ever. Absolutely flawless customer service. Absolutely no haggling. Absolutely Awesome! Super quick process - in and out in about 1 1/2 hours. Sam from internet/fleet sales is the best!! Roy the finance guy is great!! Somebody pinch me. I can't believe I got a great deal on my 2010 Insight without fuss and haggling. You guys rock!!! read more

Okay, this is a couple years too late but I'm writing this because I was reminded of it today. The scenario: I was a new graduate and I wanted to be reasonable about my purchase so I bought a used Honda Civic. I had recently moved to San Francisco and my parents suggested that I buy a car that was more economical than my SUV I was driving when I was at home. So I go here. BIG MISTAKE. A week after purchasing my used car, I get a call from the sales guy. He states that under the new grad discount, a used car cannot be financed properly so to come back down and pick out a new car. In my 22 year old mind I thought,"Freaking awesome, I get a new car!" So I go back and pick out a new car. My monthly payments go up. Fast forward a couple of years later. My mom buys my little brother a Civic also when he's old enough to drive because she loves how dependable the car is. She buys him a used car. After a week, they call her and tell her that she needs to come in because there was something wrong with the financing and that she needs to come and trade it in for a new car. Her monthly payments go up. Hmmmm...sounds shady right? If you don't want to be tricked into something you don't want in the first place, don't come to this dealership. Consumers are already apprehensive about purchasing cars because they are large purchases and we have to deal with dishonest salespersons and finance people. DON'T COME TO THIS DEALERSHIP. THEY ARE DISHONEST AND TRICK PEOPLE INTO PURCHASING NEW CARS BECAUSE THEY WANT THE COMMISSION. TERRIBLE BUSINESS PRACTICES. read more

Service department was aweful. Poor service and in the end felt taken advantage of. enough said! read more

Woohoo! Another easy breezy sales experience from Barber Honda! This is our fourth car and I have to say the sales experience, from negotiation to paperwork to delivery, gets easier every time. Maybe it's because I've learned not to take my children when we buy the cars but I went mid-morning and was done shortly after lunch. Dave, our salesperson, was very helpful and went so far as to take my trunk liner and license plate frame off our old Odyssey and put it in/on our new one! He was also super helpful in terms of any other needs we had and efficient, too. I dealt with their sales manager, Roy, and he worked hard to get us the best deal on the vehicle and my trade. I was impressed with his ability to recover quickly to any hiccups and do so with a smile. Finally, Adrian did a magnificent job of quickly processing the necessary paperwork and he was wonderful about not pressuring us into any extended service contracts. He did a nice job of explaining the options and was very professional and detail oriented. All in all, a pleasant experience! Thank you, Barber Honda! read more

I brought my Van in to change the break pad. I have to bring it back in today again because the Ban shake when I stepped on the break. I have to wait more then an hour already for the shuttle service and it still not here. read more

We got our lease through Barber Honda and while that interaction wasn't so bad, we've found the process of ending the lease to be not so great. We are approaching our end of lease and have been trying to call to get information. But because we aren't currently interested in buying a new car at the same time, no one seems to want to help us. So, being the persistent folks we are, we headed down to the shop. Fully detailed car in hand to try and end the lease. Despite the fact the man initially tried to push us away and then told us it only takes a couple signatures. He did not have time for us as he had a customer spending $30k and they were worth his time (implying we were not). Since I've already spent a couple dozen grand apparently that makes me worthless to them. Way to retain customers dude. After asking what we could do to make it happen or if we could wait, they basically told us our only option was to come M-F 8-5. Yeah...those are great times for anyone who actually works. Eventually we got him to concede that we COULD make an appointment with him on another weekend. Although, this earned us a dirty look and some eye rolling. In the end we left with a number for honda financial to get an inspection (which apparently the dealership can't do), but no appointment. Definitely will not purchase or lease from them again. I'm sorry but either I'm worthy of your time or I"m not. Treating people who aren't purchasing this second is bad for business and that makes Barber Honda not worth my pennies. I'll take my future business elsewhere. read more

Watch out!!! Don't trust their recommendations just because they're Honda. They misdiagnosed a problem and quoted it for $900. I got 2 other opinions that disagreed with Barber, and the problem was fixed for $280 at Fruitvale Automotive. There was a clicking noise wen turning. Barber diagnosed as needing the steering shaft lubricated for $300. But they said it wasn't urgent so I let it wait. When I returned 3 months later, they said I needed it replaced for $900. I've never heard of such a thing, even with cars that have 200,000+ miles. So that's when I took it to 2 other shops that diagnosed it as needing a front left drive shaft. Fruitvale Automotive did it for $280 in less than 2 hours! Barber Honda has lost my business. read more

Every single time we come here is a bad experience??????? It's a place where they should know cars and be professionals , maybe Bakersfield needs a new and better Honda place read more

After car shopping for a while and dealing with rude salesmen at other dealerships, I finally made my first brand new car purchase at Barber Honda. The process was very pleasant and different from all the other places. Joel Valdes was very professional, knowledgeable, proactive, and pressure free. He listened to what I wanted, answered all of my questions and found me the perfect vehicle! Thanks for the excellent service! I cannot be more satisfied. read more

Matt Lopez is a douche bag and they let this asshole become a manager of the online fleet? WHY? ! Do not let him attempt to sell you a car he is a fucking liar. I had been communicating with him online through email regarding the lease of a new Honda Pilot, or Odyssey as we needed a bigger vehicle. We had $3200 to put down plus my husband was trading his 2002 Toyota Camry in which was ranked at 2900 in good condition and about 2500 for fair condition. I told him around what time I would be coming down and that we would be there Sat. he gave me his cell and told me to call him when we were on our way. I emailed him to remind him, I called his cell it went to voice mail I left a message, and then I called the dealership to check if he was in that day no one knew and they kept putting me on hold. Finally I just showed up in person. He was not your typical sales guy at all. Usually sales people are very hospitable, polite, look you in the eye etc. This guy barely looked me in the face when he was talking to me. He didn't even remember who I was or any of our previous discussions, I might as well have asked for anyone on the floor that day. When he did show me a pilot he just unlocked it and stood there, no explanation of what is great about, what features it has etc, talked very fast like he was in a hurry to get us out of there and was real short with his answers to any of our questions, he kept walking off way up ahead of us and we had 2 kids in tow, just rude and came off as an arrogant asshole. He just didn't seem eager for our business at all. Then after briefly looking inside of a Pilot my husband had asked if we could see the Odyssey, instead of showing us what we were looking for he just showed us the floor model which is the most expensive one with all the bells and whistles. He literally walked away and disappeared while we were looking at the van. Then says he needs to have our trade in inspected. He comes back and tells me that not only will we not be getting the $2900 for the trade in but that it is in fair condition cause the tires are balding and that is KBB value is around $1500 that is funny cause I looked up both good and fair values and they were both in the 200 range. Then the kicker he tells us he can't even take our trade in cause we have to get it smoged. After his complete lack of salesmanship and his attitude like he was doing us a favor by giving us his time I was relieved to hear I would not be buying form him. I then called later and spoke to Biannca and told her nothing, I just said I had a trade in and it needs a smog check and could I trade it in as is or would I have to pay for the check first, she no we can take it as is just bring it down and I can see what i can work out for you. WTF!!? This fucker Matt Lopez outright lied to me saying that the dealership can't take in trades that need smog and we would have to pay for that to be fixed first before he would be able to help us and basically told us bye. I love my Honda Accord that I bought when I lived in AZ. and the dealership out there was amazing, then I move her and experience this crap hole. If any knows any ACTUAL salesmen that work at BARBER let me know cause I really love Honda's but this is the only shit hole of a Honda dealership we have in Bakersfield. I'll drive out of town if need be to find a good dealership with salesmen who actually want my money. ****EDITIED 4/13/15 I left a message with the general manager and never got a call back, but he did reply to me on here only to say he still wanted my money and that Matt would no longer be helping me. When I emailed him asking why I was lied to and why Matt told me what he did I never got a response. Pretty much what I expected from Barber Honda. I drove 2 hours to Lancaster to get the service I deserved and got a great deal on a new Odyssey we are thrilled with our purchase and the customer service we received. Imagine that our salesman actually knew who we were when we arrived and we got all the details on the functions of the Odyssey and test drove 2 models. Which we never even got from BARBER HONDA. We weren't there more than 20 min before Matt was pushing us out the door. Thank you Lancaster Honda you guys were awesome. read more

I came in to get my car checked out before a cross country drive. My service manager was great, I think her name was Liz. everything went well and they found I had some severe tire issues(would have been terrible to find out on the road). Liz did a great job explaining how everything works and getting me a good deal. I would definitely come back here for service issues just for my pleasant interactions with Liz but they are also quite competitive with most services. read more

If I could leave zero I would. A worker walked up to us and said "we're closing at 5pm so if you're going to buy let me know if not we're closing" in the most rude way possible. Not only was I offended by his statement because we were 100% ready to buy a vehicle but I was also offended by the amount of acne surrounding his mask. The nerve to be so rude and disrespectful. Taking our business elsewhere. read more

Bought our Honda Civic here many years ago, and have returned tons of times for routine and non-routine service and recalls. Be careful when you go here and make sure you know your stuff, I can't tell you how many times one of the employees tried to service something that didn't need servicing or gorged me on the price. Should have known better since when we purchased the car in 2007 they gorged us on un-needed insurance and add-ons that never pay off... all for their commission. This place is only concerned about money and I will never come back here or buy another Honda again, all because of Barber Honda. Oh one more example - when our paint was recalled because it started to fade and rust at a young age the service manager would only do the hood, roof, and trunk of the car, when I pointed out that the quarter panels were also "threading" and fading he would not fix them, even though it was in the recall. NOW, they are really faded bad now and starting to rust. read more

Barber Honda sucks/: I have a Toyota the most I waited is 2 hours but here at Honda it's more than 3 hours while the workers are eating chips talking like if we don't have something to do. Talking about appointment are available next month. Don't get Hondas read more

Poor Service by the mechanics. Went in because there was a noise from what seemed like my tires. They drove it and said that it was my tires and it needed to be balances. i accepted their diagnosis and paid them what they requested. picked it up late in the day and went for a drive. NO CHANGE! same noise was coming. I did see that they had attempted to balance the tires but apparently they didn't test drive it after to make sure it had solved the problem. Took the car back after the weekend and they said that now I need new tires. 4 new tires after I had just paid to balance the tires. I asked for my keys and left. Poor diagnosis, poor execution. The best part of the service was the shuttle service. The driver is really nice and fun to talk to. H'es the only reason they are getting 2 stars and not 1. read more

:::::: Review for Express Service only :::::: I take my Honda here all the time to get basic service done and I've never had a bad experience. When getting an oil change, they usually have my car in & out before I have time to get comfortable. The two girls (Carolyn & Erma) who are usually at the desk helping customers do a good job getting you in & out also. They are courteous and if you're bored are easy to converse with. I was writing this most recent review because of my recent positive experience with this shop. Long story short, I had been stopping by the shop more than I wanted to in the last few weeks to get an alignment issue figured out--something to do with inconsistent inspection results from an alignment machine that needed to be calibrated--and since they understood the inconvenience of driving back every week they performed a complimentary alignment (originally $80). I didn't even have to propose it...they simply offered it. I suppose they just understood and wanted to make sure I knew they value their customers. I would definitely recommend this shop. read more

Barber Honda - Express Service Shop - Car Dealers Near Me - Bakersfield, California

Love Barber Honda. I purchased my Fit from Barber and drive from North Hollywood to have all my services done there. Chad, the service manager, is great and always takes good care or me and my Fit! Courtney is great also :) Everyone is friendly and the waiting area is clean and provides cold waters. Also, the oil changes are very reasonable, around $25, and if buy 5 you get one free! read more

We bought our cars from Barber Honda and have been coming here for Oil Change and other services since 2009. They are always busy but they have very comfortable waiting area and provide cold water bottles or coffee (soda too, in the larger waiting area). They are quick in getting you in and out. They use to do free tire rotation. Now they charge $15.99. That's a bummer. But, overall the service is pretty good. read more

Barber Honda - Service center - Car Dealers Near Me - Bakersfield, California

Wow!!! Brought my car in to check the codes. Already knew it was the transmission but wanted to find out if it was fixable. Checked my codes and, per state law, put air in my tires. $90. Takes about 3 minutes to check code.... My regular dealer, Maita Honda, doesn't charge for that. Would have given negative stars if I could have!!!! read more

Barber Honda - Car Dealers Near Me - Bakersfield, California

I have my Airconditioning checked because it is intermittently not working at times and making noise when you turn it on. Technician says "it is working just fine". They also overprice for just inspection and won't listen to customers. What a waste of time. read more

Thanks Harold Sammy and David. Love my red V6. Thanks again Harold. Red suits me my Navi is working great. Thanks to Sammy setting it up. This car is safe and fun. Gotta get back to driving fun. Thanks Erma for your help every time I need help.Thank you Sara for helping me get my car tuned up. read more

Roy the manager from Bakersfield Honda was very rude. I asked regarding another set of keys and the way he was explaining to me was very rude with attitude. I asked how I can purchase another set of key and he reexplained again with an attitude to not lose it. Well shit. If the key that's connected to the actual remote can easily detached I wouldn't have called. He didn't answer my question on how to purchase it. I would never buy a car from them again. Only nice when you are purchasing but rude once they get you. read more

Ok whenever I get my car serviced no matter what I go to the main service area..I don't like using the fast trip part..where they just do oil and minor things..I didn't have a good experience last time..but I made my appointment and it was for the honda Express..I just said ok and hoped for the best..and yes I was ready to get mad..but let me say this..ERMA was awesome..she handled what I needed and as I sat there I also saw how many people they deal with..so on that I apologize for not seeing that before..Erma thank you for your great customer service..you had it done solved some wiper issues and told me what I can wait on and what I should get done next..I truly appreciate your hard work and everyone on the Express side..Barber Honda get them a lunch and give Erma some recognition on the great work she does..Thank you Allan D. read more

BARBER HONDA!! My baby Mohagany was in need of a facelift, botox, a nice little rub down, and a couple of joint replacements. Barber Honda was just the place! Contrary to what you expect from most dealers, Barber actually has competitive pricing for service. Also, they dropped me back home when they took my car and paid for my nice overnight rental! Dustin was my service dealer, awesome guy. made me feel like I had a luxury car at a luxury dealer, all I drive is a 2002 Honda Accord. My baby runs like butter now. i'd recommend this place to anyone. read more

If I could give 0 stars I would!! Literally I am disgusted to write this, such a shame. I can not believe the service my parents received! First of all my parents went in for their 2019 Pilot, simple brake change and transmission service. Where attacked by one of the advisors Erma I believe was the name, who literally doesn't say Goodmorning just attacks you with do you have an appointment! My parents speak fluent Spanish but understand English and converse back, it may sound broken. But Erma made it seem like she was hard hearing or something asking them what after everything. Then finally told them sorry I do not speak Spanish to wait on another advisor would assist them. But at that point I told my parents to leave the service was not even worth the embarrassment they felt. I just can NOT believe Honda would employ people like this!! You would assume they would treat all their customers with some decency or respect since we are the ones putting the money in their pockets!! I have never met anyone so rude, like someone should teach her the definition of customer service! Seriously so disgusting. read more

Bought a used car from them....have taken it back three times because of transmission, not completing what was on the due bill and now it's over heating. Have had the car for a total of 2.5 months. All they said they could do was have me trade it in but I'd be upside down! They sold me an UNSAFE car and are doing nothing but stealing from me. Stealing my time, would be stealing my money if I traded it in, all they could say was sorry. read more

Barber Honda and specifically Dave Lopez, went above and beyond to acquire the specific Honda Pilot we had requested. He, as well as everyone we interacted with at Barber, were professional and accommodating throughout the process. Dave kept us informed regularly, as requested, regarding other Pilot models or colors as they would arrive. We were then invited to go over to evaluate or test drive, if we wished. When ours arrived, we drove over in our "trade in", an 11 year old Pilot, and were given a fair appraisal for it. On top of the service we'd already been given, this was the least amount of time spent closing a car purchase we've ever had and were headed home in short order. It's very likely that our next car purchase will be a Barber Honda vehicle, and we'll certainly request Dave Lopez as our salesperson. read more