This Barros is great. Never had an order messed up. They are quick and friendly. I don't like sauce on my wings, but the hubby does. They are happy to do half and half with sauce for dipping on the side. read more

Amazing Chicago-style pizza and an amazing family-owned restaurant. This is a perfect place to take the family for pizza, especially kids. We have a 3-year-old son that loves to play in the play kitchen in the kids area while we wait for our food. You order at the counter but they bring everything to the table for you. We had to wait unusually long for our pizza the last time we were there but when I went to the counter to check on it, they realized they dropped the ball on our order and refunded my money. I wasn't even mad about the order, I just wanted our pizza. I greatly appreciated their integrity about it and I gave the money right back to them to put in their tip jar. We go here once a week and highly recommend it for anyone looking for amazing Chicago-style thick crust pizza. Get the Barro's Special pizza. read more

I was excited to grab some pizza and wings from this location as I often do on a Sunday to go and relax at home. I ordered a large pie crispy and a dozen wings crispy...much to my dismay nothing was crispy! Super disappointed! read more

This place definitely has poor customer service. The two counter girls carry these hard ass attitudes. The girl that helped me wasn't friendly and didn't bother to say hi. She was also very short and when I was handed my food, which I could barely carry on my own, I wasn't offered any help. She actually didn't say a word when finishing my order. Customer service is something this place should work on. read more

Love their pizza. We order monthly and recommend their garlic sauce for dipping. Good prices and always friendly staff

From out of town - came in to visit family. First time here. Ordered bbq wings - seemed a bit dry - good flavor though. Ordered 6 mozzarella cheese sticks - ok for the price. Had special barro's pizza thin crust. Very good. Glad we got the thin. Veggies on pizza done perfectly - not over cooked. Will be back! Value seemed good! $30 for 3 of us with 2 beers. Nice job! read more

Love Barro's pizza. Great sauce & crust. This one Mesa did not meet my expectations. Needed more sauce & not baked as long as I would prefer. read more

This restaurant has a good product, they have been in business for a long time. I want to buy from them but they have a big issue RE: Takeout customers who come to pick up their food. They recently relocated and I had hoped they would rectify an issue that was transparent in the old location, the lack of a dedicated register or area for patrons arriving to pick up their food, they did not. They replicated the old design from the previous location which consists of a group holding area for patrons who want to place an order and patrons who have come to pick up their to go orders. There was no reason for this as they had ample floor space to accommodate a separate register with a sign over it to indicate a take out pick up area distinct from the eat in area. So, when you pick up food you have to wait in line behind others who want to order for eat in regardless of the fact you ordered 20 minutes ago and just want to pick up your food. Too bad they cannot recognize the bad service this provides to their many takeout customers. read more

Delivery took forever and pizza was doughy - almost raw. Ended up cooking mac n cheese at home!

Great pizza and fast service! Love coming here for lunch to take advantage of the great lunch specials! Their wings are delicious and you don't have to wait long when you order something other than the pizza up front! I love that they have the kids section so my little ones are occupied as well! read more

The pizza here just taste fresh. It's very delicious. I had the hawaiian with pineapples and ham. It was a pretty good mix. I would definitely eat there again. I did a phone order and the pizza was ready when I got there during their busy lunch hour. read more

Good pizza and decent service. One star off for lack of toppings options. If they added feta cheese i would probably go more often. One star off also for charging extra for dipping sauces read more

Service was good, pizza arrived to the table in a reasonable amount of time considering they were busy. The pizza on the other hand (medium special) was extremely soggy. Disappointing and will probably not return. read more

I have been going to this location since they opened. Unfortunately, over the past several months (perhaps a newer manager) this location has gone down hill. I took my family last week and the place was filthy. There was garbage from previous customers all over the floor. We were there during a slow time and rather than sweeping the floor or wiping the tables, the girls at the front counter chatted with each other. There were open booths yet none of them were cleaned. I asked a worker (every person who works the front counter is a young female who seems to be more interested in their social life than customer service) to wipe down the table. She went into the kitchen to get a rag. When she started wiping the table, the stench from the filthy rag almost made me have to leave. I could not believe she wiped my table with such a soiled rag without noticing the stench. Unbelievable. I will not go back until the manager decides to start managing the place. If Barro's actually reads these reviews, I hope they find a manager that puts customers ahead of his desire to hire cute "help". read more

While I am waiting for Pizza Hut to deliver, I have time to write this review. On 07/10/2015 at about 1216 hours, I ordered carry out Borrow's Pizza for the kids here in Mesa, Arizona. I was told that it would take 15 minutes. At about 1258 hours while the family waited in the car, the pizza was finally presented...burnt. I requested a manager who argued that only a portion of the pizza was burnt. Its not that it wasn't ready on time, or the fact that "only half" (I guess) the pizza was burnt or even that we have been ordering from this business for years. But the managers shoulder shrug "I don't care attitude" burned me enough to waste my time writing this. That's okay, Pizza Hut delivery just arrived. read more

We come almost every Sunday. We order the same thing every week. Most of the wonderful staff already knows what we want. everyone smiles when they come to the table ,very pleasant. Keep it up staff. read more

My family and I are regulars at this Barro's, and tonight our loyalty ends. Called an order in and after the promised 20 mins for pickup I proceeded to pick it up. They took my payment, said it was almost ready. After 50 minutes total I walked out with no pizza. Not only that, the men in the kitchen had obviously not started it. The girls working there couldn't think to ask where the pizza was?!??!! And the manager was so unprofessional. Never offered to make it right and I HAD to ask for my money back. Will never be coming back. You all should consider hiring competent people to run the business. read more

Kept me waiting forever to tell me they don't deliver 6 miles from their store. After I put in my order. Horrible service, person just kept talking over me. read more

Ordered a BBQ chicken pizza. Completely saturated in BBQ sauce. I called the mgr and he mentioned that people like a lot of BBQ sauce because they can't taste it otherwise. I guess I know why I don't eat here, EVER. because I have taste buds and prefer a less saturated meal. Definitely was not worth $16. read more

Honestly worst customer service. Waited outside for them to open the doors this morning and order a pizza for my pregnant wife. When 1105 comes around in getting impatient. But I can wait a bit longer. 1115 ok this is not ok now, called the store asked if they were open the girl on the phone said of course they are. I hang up and go inside and ask why they didn't let me know if they could see me waiting outside that the doors were open. She said, they're always open and it says right on the door we open at 11... Giving me a look like I was stupid. So I asked her, wouldn't it be courteous to let your guest know they can come inside? She said I guess so. Point being I love the pizza here, but bad customer service can KILL your customers experience quicker than almost anything. I am a restaurant owner myself and I would be coaching these school girls on how to speak to guests politely and apologetically. Even though it's not their fault, the customer should come first in any business. I paid full price for my meal 2 pizzas and took it home to my starving wife with morning sickness, and Ho was less than thrilled that it took me an hour and a half to go grab food. Better training methods are definitely needed in this location or more mature cashiers. read more

I no longer have the receipt, I am not wanting anything in return but wanted you to know it wasn't great and to work on the service.

Our first time at this relatively new location. Really good pizza, really slow service.

I love that this place has Gluten Free pizza.

Watch out if you order a white pizza as it is not your typical white pizza. The manager informed me that the counter worker should have informed me about there different style of white pizza and upon telling him I was not informed he did nothing to correct my issue. read more

I enjoy Barro's - most of the ingredients are great. We've noticed, lately, an serious issue with the thin crust - it's flaccid. As in soggy. Whether it's dine-in, carry-out or delivered (we've had all 3). Today, however, I commented that I'd like "crispy" crust - and she said "well done" - the crust was crunchy like it should be - but the cheese was almost non-existent. That argues for a cheese that is full of oil-based fillers, like cheap, generic american cheese - which would be the source of the sogginess in the pizza. I hope it changes - can't get my husband to go there any more. read more

Not sure what's happened in the last year or so, but now when I get home with my pizza the box is soaked with grease. Maybe Using cheaper cheese.. read more

I don't usually complain but I'm beyond irritated right now. We order from the signal butte location often and we love the food and have never had a problem. I have family in town and I am injured so Tonight my sister ordered 2 pizzas and wings and breadsticks. 1 of our 5 children has a food allergy so we made sure to order breadsticks specifically for them. However our breadsticks didn't come and while 4 kids are eating the other had to wait for us to cook her something. We finally got a moment to call and let them know and because of how incredibly rude the manager Billy was we didn't want our account credited because we won't be ordering again so we simply asked for a credit back to my sisters credit card only for the breadsticks and the $2.50 delivery fee. Billy said no he wasn't going to give the credit because we waited 2 hours to call. Well it wasn't 2 hours it was less then an hour and we had to get 5 small kids situated. Our order was nearly $60 and they messed it up and then said we didn't call them fast enough when our priority was feeding our children. I am incredibly disgusted at the customer service. By the way I have a pic that shows the time it was 15 min after I spoke with billy and it shows the time I ordered and our pizza was delivered an hour after we ordered it which is typical and I am not complaining about the delivery time. I just wanted to show proof that it wasn't 2 hours after we had our food like he tried say as for his justification in not refunding less then $10!!! Terrible way to treat customers especially ones who have been ordering from this location for several years! Billys poor attitude shows incredible disregard to loyal customers as well as to the Barros franchise. read more

Every time I order pizza it always ready right on time and of course the taste is unbeatable! Have been going here for years and have nothing but positive things to say! read more

Yum yum! So happy we purchased the Coyote Coupon Book which lead us to Barro Pizza! This is the BEST pizza!!

We placed a late lunch order for our work place. The quality of the food was acceptable, although smaller than other regular large pizza. It is the first time that we have placed a delivery order from a pizza place or anywhere that delivers and no paper plates or napkins were sent with the order!!. The issue was when we called back to let them know that we got the delivery but had not received any plates or napkins, instead of immediately offering to send us some, we were told that we "did not request them when we placed our order, that we had to request them". It is very difficult for us to get a lunch break when is busy, and very difficult to eat pizza on the go without a plate or napkins. We received a less than desirable response! and although they did offer to send some after the blame was shifted to us for not placing an order with plates and napkins, it is the very first impression what counts. However we do believe in second chances, and yes we probably will order again in the future, maybe they will take customer service into account and improve it in the next order. read more

food is good because it's Barros but the appetizers and salads come out with the pizza... this is the third time its happened. the location in QC is waaaay better. read more

love the pizza!!! i like it when you ask for extra cheese and you actually get it on your pizza...