We ordered a cake here for my sons's first birthday. We got the clown theme cake and we learned very fast that my son is afraid of clowns. He screamed as if his life depended on it whenever he saw the cake. Nonetheless, it was a delicious cake and it made the day very memorable day. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Castro Valley, California

If you are looking to order an ice cream cake, be sure to check the store's website. I discovered that each store offers different cakes and turnaround times. This store was able to make a cake that another store wasn't able to prepare within the time I needed it. Parking is very limited. You are probably better off parking across the street in the Safeway lot, but that lot too is frequently full. read more

Baskin Robbins in general is overpriced compared to other ice creameries I've been to especially for the smaller sized scoops. This one in particular skimped on the whipped cream for my kid's milkshake. I even asked if it's supposed to have whipped cream and she said I had to pay extra, which was not the case at other Baskin Robbins I've been to. She also just seemed extremely overwhelmed even though we were the only ones in there. read more

Small town update: good high schoolers scoop okay ice cream well. Not "small-batch, "organic," or in-trend like some of the places ice cream lovers have come to love, but does the trick. Personal favorites are: rocky road, cookies n creme, and butter pecan. I like the pistachio almond but it doesn't compare to Rite Aid's pistachio. Sometimes cones are stale, sometimes size of scoops are inconsistent, but that's okay for a spot like this. read more

My family and I came in tonight and it was not even 9:30pm. The location doesn't close till 10pm. There was a rush and the male employee asked if he could put up the chairs. Way to make your paying customers feel welcomed. Chairs shouldn't go up till the last customer leaves the establishment. It's a Friday night. read more

My son wanted a ice cream cake for his birthday this year.. we went in and saw all the options and it looks like they do it really good job at decorating, so he picked out a soccer ball ice cream cake out of their book. I asked them if they have enough time to make the cake and they said all they needed was 24hrs. Perfect! The next day we went to pick up the cake and my heart shattered into a million pieces. The poor girl who brought the cake out asked me if I liked the cake, and she was a young girl obviously in high school and I didn't want to ruin her day. But it was the ugliest cake I ever seen and I forsure could have done a wayyyy better job. All I could do was say "omg so cute" and I was dying of laughter on the inside. It was so funny. So.. I will never order a custom cake from them again lol the cake itself tasted great and I always get good customer service there but oh boy.. do they need to hire some cake decorators for custom orders. My 11 year old son thought it was the most hilarious thing. Definitely a joke for the night and probably forever. read more

Baskin-Robbins - Front of cake - Ice Cream & Frozen Yogurt Near Me - Castro Valley, California

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I came in for a 2 scoop sundae. I ordered 1 scoop of cookies and cream and 1 scoop chocolate fudge with whipped cream and extra nuts. Why in the hell did i get 2 sccops cookie dough ice cream with caramel sauce?? Like.. literally girlfriend.. get it together. You even repeated what i said. I know its a Friday night.. but damn.. do your job right. it's not that hard to get a sundae together. Cashier 16943 hope your going to school to get a better education, so you have a brighter future. read more

The servers are amazing! Especially Thomas Buljan and Anna Zheng. They're amazing at scooping ice cream and making delicious desserts. I'm NEVER disappointed whenever I'm here. The variety here is also outstanding - they have MORE than the standard 31 flavors, so there's something for everyone. read more

Just ordered the DIY Sundae Kit..and although I put in the wrong date upon picking it up they gave me 2 quarts of Chocolate chip instead of what we ordered...oh well...i know what i ordered on app it must have been reset or something cause i would never order 2 of same Ice cream read more

I had my first Banana Split ever here! It was to die for, but I can not make it a regular thing as it put me into some sugar coma for the rest of the night! I also enjoy their ice cream cones, good flavor and value. The girls at the counter are not always super friendly though (or patient). read more

I'm completely disgusted! Sal should be fired. Here's what happened... I went in earlier tonight with the intent to surprise my girlfriend with some ice cream. I had made my decision for what I wanted. I had it in my hand and was making up my mind on what to get my girlfriend when all of a sudden my hand, arm and face get misted by the spray of windex rebounding off the glass by Sal who was too impatient for me to move. Then after I looked at him he says "oh excuse me" with an attitude because I'm preventing him from doing his job. He could have at least started at the other end of the glass because after he was done contaminating my dessert he proceeded to wipe down the rest of the glass. I was so shocked by this entire situation I didn't say another thing just paid for the dessert and got out of there. I don't know about everybody else but I like cherries on top of my ice cream not poison. Baskin Robbins slogan: "31 Flavors At Their Best" It's the 32nd flavor that could kill you... read more

We go here often and the last few times we've been, my ice cream tasted completely freezer burned. I couldn't even eat it. My daughters was fine, but mine was probably a less popular flavor and didn't get served as often. read more

Came in with my kids and the manager of the establishment was very rude. Very unfortunate as this is close to my home and a spot that is very convenient. Apparently if they hand you off the wrong ice cream and your five year old notices after you cannot give it back and exchange for another. You have to buy another ice cream and repay even as the manager throws away the one you just handed her. There are plenty of other options and places that serve ice cream and I can take my business there. read more

If you're not looking for this place, you won't find it. Walked in & was definitely bright as usual filled with different yummy flavors! Bought an ice cream cake & must say it was nothing special. The cake was alright but the ice cream was good! The cake crumbled a bit! But I like the workers! The service was quick & efficient! They made sure I was helped right away! read more

Oswoldo was the most wonderful guy!! So kind and friendly and it made my night talking to him! I haven't had such wonderful service in years, especially when you are at a quick service restaurant you expect people to be short and unfriendly but he made the experience very pleasant! He also suggested flavors and we tried a few which we ended up buying! 5 STARS!! read more

I went yesterday afternoon (7/5 @ about 1:40) with my mother, and I was shocked at the lack of awareness for cleanliness-- ice creams ended up going in the trash. Brief summary-- 1. Who works the register should NEVER work with the food unless hands are washed with soap or gloves are put on. PERIOD. 2. If you have started someones order (ex. holding a cone), you should NEVER answer a phone call, switch hands holding the cone and phone, or walk away to see something and come back and use the same cone. If you need to answer a call or do something, you throw that cone away and start from fresh. PERIOD. 3. If you work in food service, your mask should NEVER be below your nose or mouth or anywhere besides fastened at the bridge of your nose- ESPECIALLY when you will be leaned over and breathing directly on food. PERIOD. Details-- For starters, the girl at the register that had just been dealing with payment, took the lady that had just walked in order and without putting on gloves or washing her hands, grabbed the cone - and no not just on that attached paper- then, as shes leaned over (yes face over the ice cream) digging into the super hard flavor for probably 3 minutes to fill and stuff a quart, you can see her hand grazing the ice cream (again she had just been dealing with payment and a register that I can only hope is cleaned throughout the day). Next, the other worker that had been serving the first customer, takes his payment and then proceeds to ask my mother and I what we wanted and without changing her gloves or washing her gloves, grabs the cone - again the paper does not protect the cone, especially when youre wearing very oversized gloves. Before she could start filling the cone, the phone rings so she grabs it and for about 30 seconds is switching hands back and forth holding the cone and the phone while she walked back somewhere. She comes back, same cone, starts filling with chocolate fudge and much like the previous case, it was so hard that she was digging and scooping for a good 1-2 minutes while her face was completely over the front ice cream flavor. But shes wearing a mask, right?, so its not so bad?...yea, until she came up from the ice cream and her mask was below her nose. She was literally breathing directly over an ice cream essentially without a mask for about a minute. Then she asked what the next flavor was, I told her, she filled it, and when I got my cone, the cone (not the paper) was dirty from her gloves. Yes, I understand these kids are young and its probably a minumum wage job, BUT that at no point translates to incompetence or underqualification. You should be trained and held to very sanitary standards when you are in the food industry- ESPECIALLY when a global pandemic is going around. read more

We stopped here because my kids like the place. The young girls working in the store are just plain rude. I have it 2 stars because you can't leave from eating ice cream without a smile on your face.. the ice cream was good. Service on the other hand deserves no stars read more

They were really nice & since it was FREE waffle month w/ a purchase of 2 scoops of ice cream, they let me put the waffle cone in one cup w/ one scoop for me & my 2nd scoop in another cup for my boyfriend. They accommodated me w/ out hesitation & was patient w/ my questions. read more

Great kids behind the counter and I wished they made the Red Velvet a standard ice cream!

Since when did ice cream get so damn expensive?! I came in to get a milk shake, a 1-scoop in a cup, and a 2-scoop in a cup for my mom, brother, and I - and the total came out to almost $14.00. I didn't care much because I love ice cream after dinner on a hot summer night, but I'm thinking it's not worth the calories anymore. read more

Baskin-Robbins is always a favorite from when I was younger. I was lucky enough, that I worked in one (not this one) for a few years in high school. What a fun job that was! Anyway, I went in to pick up a Father's Day cake today. The store was clean, and there were 3 employees working. When I went in, there were only 2 other customers in the store, but once they left, the employees left me standing there for about 5 minutes before asking if I needed any help. Um, yeah, I need help, because your cake window is completely frosted over so I can't see what cakes you have, what flavors you have and how much they are! Their front cake case was completely empty...which is sort of to be expected on a holiday, but the rear one should not have been frosted over. Kind of made purchasing one a pain in the bootay. They get 3 stars, because they were clean, and they have usually given very good service in the past, so I'm giving them the benefit of the doubt this time. read more

I ordered a ice cream cake for my sisters birthday. A young guy with glassy red eyes took my order. I said i want the Oreo cake (pointed at it) just like this. White with black drips and Oreo's on the top with writing. I repetitively asked you got it? Are you sure? Nope he didn't write it down correctly. Luckily I arrived early to pick up the cake. It was a all white cake with writing on it. No drips, no Oreo's. WTF I ordered the Oreo Cake. Thank God the cake decorator was there and fixed it as best as she could do. Will not be back to this location. The cake was great but ill order from a different 31 Flavors next time. unfortunate. read more

I moved back to Castro Valley recently and needed to get a birthday cake for my friend. I ordered online and went to pickup my cake on Sunday. Unfortunately with all of the Mother's Day madness and online ordering system, somehow my cake disappeared. I could have been really upset and frustrated but the store's owner, Rupy, didn't let that happen. Her store's staff called her immediately to see what could have happened. While I was waiting they offered to get me some ice cream; had I not just had some at home that would have been great! They also offered me several cakes that they had in the case but none were quite what I had ordered. After about 30 minutes and several freezer checks later, they unfortunately could not find my cake but offered an amazing solution to solve the issue. The owner herself called me and was so apologetic and promised to make it right. She came in early the next day and remade the cake and hand delivered it to my work 20 miles away, just in time for the surprise party we were having for my friend. It is so hard to find amazing customer service like this these days and I am so thankful to Rupy for offering to make it right and going above and beyond for her customers. read more

The difference between a "preemie" scoop and regular scoop is .60 yet when ordering a sundae with regular scoops instead of charging you .60 they charge you for all of the toppings - close to $5.00 PLUS the cost of the scoop!!! You want a $10 sundae this is your place. read more

I love their ice cream, but the servers don't much care if their hands are clean. Nails jammed packed with dirt...not ice cream or cake.

Our family has visited this location numerous times, and it is always a pleasant experience. Just went today and they were as friendly as ever. Got an ice cream cake with a birthday greeting in just a few minutes. Of course the cake is delicious, not too sweet. read more

Come here often. They are good for what it is. Ice cream-decent, not too fancy, quick enough service and hits the spot. It's mostly not too crowded and staff service is fine. My kid likes it. read more

We are frequent customers. We love sitting and hanging out enjoying our favorite ice cream. Today we came in to get some ice cream and as we sat down a family came in with a very furry dog in her arms. The employee who just scooped our ice cream leaned over the counter and pet the dog. We immediately got up and left and ate our ice cream in the car. That was not professional nor sanitary. We are disappointed. If I want dog hair in my ice cream I would visit my grandmother's house. read more

Yesterday we went to Baskin-Robbins to redeem my free birthday scoop coupon. My wife got a free freshly-made, waffle cone with her two scoops. I opted for a sugar cone. All of our ice cream (nutty coconut, blueberry lemon cheesecake, pistachio almond, and cherrie jubilee) were very good. The service was decent. It was pretty much what you would expect from a Baskin-Robbins. read more

I'm so disappointing, I bought the cake for my daughter 100 days, but their cake made it so ugly including their handwriting was bad

Workers there always seem upset when a customer comes in and would rather talk to each other than acknowledge us. Extremely overpriced but that's just all BR's. Cold stone or the icecreamery or Loards are all much better choices. Ice cream cakes are yummy but totally not worth the price for the sizes you get read more

This location is alright a little small. I would come back here if I were in the area. I love their ice cream.

My wife and I arrived about five to ten minutes before the store closed but we knew which flavor we wanted on a cone. When we ordered the counter person told us our flavors were packed away already and that they were in a freezer that was less than -20 degrees and that they were too hard to scoop and serve. We found this kind of hard to believe but we tried considering another flavor and noticed that eight to ten flavors were already packed away. We were also turned off by the really wet floor that was really slippery with no warning sign. Evidently the other employee knew about the really wet floor because she was cleaning in her socks! When we left they gave us a friendly goodbye but we were really unsatisfied and without ice cream. read more

Okay, first let's get one thing straight, the ice cream is all the same to any place you go after all it's a franchise. The costumer service was horrible. Me and my family where literally ignore by 3 different employees. People kept coming and they kept helping them like we did not exist. I have work in costumer service ALL my Life. This was NOT costumer service. read more

It's Baskin Robbins.... Some pimply, possibly stoned kids serves you ice cream thats traveled from a warehouse and probably melted and re-froze like 5 times before it reaches you.... its 'aight! :) read more

Great place! Was welcomed as soon as we walked in. Friendly service. They have a variety of things to choose from. My family and I will return here. Thumbs up. read more

This shop in particular is my favorite. I have been coming to this one since I was 5 and I ordered the same thing every single time. My sister and I read more

Yum chocolate chip and butter pecan.

This place totally helped me out of a bind..needed to order a cake for my son's birthday. I did not think about it until the night before that I needed to order it in advance. This location had the exact flavor and perfect size I needed. The person who helped me was super nice and helpful. I called two previous locations and nothing I wanted were available. The Alameda location was flat out rude. So thank you Erica for helping me out! read more

This is one of my fav ice cream places! I love nutty coconut & strawberry cheesecake !!! The service is....whatever but ice cream flavors r great...especially the ones I mentioned. read more