I ordered from Uber eats and... I get it. I ordered at a late time, man I was high! Okay sue me! But they should have a reject order button!!! My order was whack as f!!!!! It was run down! Lol no but it's wild. I just threw that shit away! Writing this and I can't believe y'all did that that's grimey! I hope you see this!!! Because why did y'all do me so dirty?!?! it's all good! Anyone that reads this don't order an hour before closing time :( that's my bad but doesn't justify the shit job either lol read more

I've been going to this particular ice cram shop for at least the last 10 years, and looks like there's a new owner and management. I purchased two scoops and i was given 2 kid scoops not even whole scoops. And looks like the service change too, it's hard to understand the employees and they give you attitude because of that. read more

Thank this place and staff for delivering on Valentine's Day with a post-it note message for my niece's belated birthday. I'm remote and I haven't met them here but with the care to detail and the happy result of my niece, I am happy to say that they really do put in the effort to make that unicorn and mermaid ice cream perfect! And the extra chocolate dipped waffle cone on the side was worth it too! Thanks Baskin Robbins team for being open and making it happen! Now you've got my 3 yr old niece a true fan! read more

Baskin-Robbins - The Unicorn and The Mermaid were very cute! - Ice Cream & Frozen Yogurt Near Me - El Cerrito, California

This location has been the same since I was a little kid! Nothing has changed other than the staff. Lol. it's in a small plaza that hasn't changed at all. Nothing spectacular about the location really. The only thing that might turn people away would be the fact it looks like its been there for years (no type of remodeling upgrades. I'm sure they clean the place, but its just a hole in a wall type feel for it to be a well known place. It brought back a lot of memories. The staff was nice. No one really suggested anything or mentioned if there were any specials, which was fine for me. The only reason why it gets 3 stars is because of how the place looks on the outside and inside. Like i said if you're not used to it you might be turned away. The ice cream is still delicious. Typical Baskin Robbins flavors. read more

Excellent quick service, even though they were busy just opening. Owner/employee, very nice and answered all my questions. Decisions made quickly and out the door I went. The cake was super delicious read more

Okay look, nothin wrong with a jamocha almond fudge or Cotton candy ice cream once in a while. Or so says bab and the kids. They love this old school ice cream place. I must say, still have a weakness for their peanut butter and chocolate. This one has a quick staff. Fairly clean for pandemic takeout standards. read more

It was a hot summer day turned to night and after we had a long day in the sun, my sister and her family and me and my guy decided to go out for ice cream. We took a field trip to Baskin Robbins. 31 flavors and it's a really hard decision. I like that they put the calorie count on each ice cream, because I track my calories and like to make healthy choices - even when spoiling myself. I chose the Daiquiri Sorbet. I always loved that flavor and turns out it's the least calories per scoop, 130! That makes this sweet treat guilt free. read more

Ice cream very good and cappuccino blast if they know how to make it other wise is nasty .service is bad most if the time employees are on their phones and just hanging around.for some lately as soon as walk in it smells bad that makes you want to throw up is not every day is smells so musty is disgusting the owner needs to check that out is not a pleasant smells for customer . years back this place was clean great customer service but after they change owner it has change so much employees don't care about cleaning or customer service at all something needs to change . read more

I've been here a handful of times, and it's always a bunch of teens working but they are so nice!!! Much nicer than your average adult. They are quick with orders as well! Definitely a lively environment! Ice cream is also really good, as well as the milkshakes! read more

Baskin Robbins has the best mint chocolate chip ice cream of any ice cream shop in the Bay Area! Try it with a waffle cone. Also, servers are very friendly at this location. read more

Friendly service and they did a great job with the special request (alternating colors) I asked for the ice cream cake! read more

Baskin-Robbins - Ice cream cake - Ice Cream & Frozen Yogurt Near Me - El Cerrito, California

There are fancy ice cream cakes and there are the old school ice cream cakes I grew up with. Baskin Robbins is the latter, and there's nothing wrong with that. I ordered my cake online, and it was easy to choose from the many cake sizes, styles and flavors. When I picked up my cake, it was exactly as ordered. I got a half sheet cake that served 16-20 people for $50. read more

This is one of my favorite places I just love the different styles of ice cream in the different ways I can get it Banana Splits at 5 Sundays not to mention the ice cream cakes read more

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People there don't know how to put the ice cream on a cone. Mine was completely unbalanced and half melted. By the time I stepped outside the store it dropped on the floor. This place is really getto. It was my first time there and I will never go back. It sucks so much that it's almost impossible to believe. read more

I wasn't even going to give a star! I was just there 5 mins ago to get ice cream and buy a cake and to try the vegan ice cream. There were 5 people behind the register, one kind of working! Aaited to be serve and thrre is 2 othrr customers already ordered and sitting on the tables. So I asked the one kid working if I needed to order at register and he said faintly no. And thats it! No further interaction. So I left!!! So sad that with 5 people working and no service! I was there 5 mins! read more

I was visiting from out of town and had ordered a photo cake 5 days in advance at the Emeryville store for my Mom's birthday and arranged for pickup on her birthday at 11am. I showed up to pick up the cake and the manager had lost the order. I called the El Cerrito store and th manager Raj totally saved the day. He arranged for the order to be done at 3:30 that day. He was amazing! read more

The ice cream is, of course, delicious! The servers were kind, courteous, and helpful. The only thing lacking is a place to sit, while enjoying your ice cream. I assume that the tables were removed during Covid. But, inside dining is now allowed. Bring back a few tables, please. There is nowhere to sit outside either, so I had to sit outside on the sidewalk steps with my 2 grandchildren. I was joined shortly by another grandmother and her small grandson. We all agreed that a table or a least a bench would be appreciated. read more

Their ice cream is great. I already know this franchise owner is too cheap to let customers taste different flavors before we decide which one to buy, but the store is always busy anyway, so there is no motivation for any improvement there. Nevertheless, The store needs a major clean-up and the renovation. There is a broken floor tile inside, and the floors are filthy inside and out with years of spilled ice cream. And what is the really loud noise coming from the big freezer that their poor employees and customers have to put up with all day! The store is totally outdated. read more

Tonight, we stopped for a milkshake. Too bad that the staff doesn't know how to make them any more. Too little ice cream, too much milk, too little time in the blender makes a sloppy, messy, tasteless product. After asking for a remake, we got an exact copy of the first one. The cup was overfilled and, as soon as we got into the car, it dribbled all over our clothes, our car and its controls. We used up an entire pack of wet wipes just to control the mess until we got home where we could engage more durable cleaning products. There were seven people working the counter in this long established outlet for B&R. The one who helped us couldn't quite manage to scoop the ice cream for the shake. We'd have received a better product at any fast food place. read more

Today my son begged me for ice cream, I was reluctant but we went anyway. The ice cream was good and the customer service was even better. The young man and lady were both professional and friendly, this was refreshing! The brief conversation I had with the young man reminded me of how fortunate I am in 2020, the year that keeps on giving. I do not know the young mans name which is unfortunate, but I was there at 5:30pm today with two teenagers. I wish you much success in life!! Thank you!!! read more

Kudos to all the young people who work here, they don't seem to let the rude obnoxious customers bother them. They are nicer to these jerks than I would be. And it never fails there is always one in the store whenever I've been here. Dare I confess? I rather like Baskin Robbins Ice cream even it is a chain.parlor , read more

I first went on line to order a very special birthday cake. While there was a lot of good information to make a selection, I personally wanted to talk to the shop where I was going to pick up the cake. When I called the El Cerrito BR, they picked up the phone right away and the back ground noise in the store let me know they were really busy. But the young lady who answered didn't make me feel rushed and she came across like I was the only person that mattered. She also made me aware of a cake size that I didn't notice on line for some reason. They have icecream cakes that serve 2-4 people. Perfect for our situation! Also a little less expensive. And not so much left over to pig out on later! I made my cake choice, ice cream choice, frosting and decoration choices pretty quickly. Personalization on top, paid by credit and set up the delivery date and time. That quick and that easy. The cake was scrumptious! It did cut easily into 4 generous pieces. I think we're going to make this a tradition. read more

Baskin-Robbins - A very happy birthday cake...yummm! - Ice Cream & Frozen Yogurt Near Me - El Cerrito, California

Ice cream!! How can you not be happy with a place that sells ice cream? Baskin Robbins does a quite good job of exactly that, yum. This location has been here what seems like forever, and they are as popular as always. Very common to come here and see a line of eagerly expectant patrons waiting to get ahold of frozen delights. Thankfully when there is a line, the staff strive to balance between paying attention to each person and keeping the line moving, so you really don't end up being here a long time. The variety of ice creams offered is sufficient that almost anyone will find more than one flavor they like or are interested in. And it's pretty cool to be able to just grab a quick scoop or go ham with a monster multi-scoop sundae and enough toppings to make you question your decision making abilities. This Baskin Robbins does have some seating, if you want to relax and enjoy your treat vs walking or driving with it. Baskin Robbins is open very reasonable hours. The parking lot is somewhat small, being shared with the other locations in this "strip mall" area but even so, you shouldn't find yourself having to drive round and round. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - El Cerrito, California

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Customer Service-- is actually really, very good which is surprising (sad, huh). The odd part is I don't see any familiar faces behind the counter. Either they have a lot of kids working here with off the wall schedules or suckers can't keep the job long enough so they get replaced. Ice Cream- it's fresh and I appreciate the fact that ice isn't forming on top of ice cream which means it's been sitting idle for quite some time. Store Location- it's cool. It's in a small plaza that has the Ichiban Kan store (which has super neat things). Parking is fine because there's always a spot available. Store Interior- uhh yeah. I think Baskin Robbins needs a serious facelift. Their decor, chairs, booths, and signage is really out dated. It also looks old and run down. If Baskin Robbins changed their look, I think more people would flock to them for their dessert cravings and needs. --I tried their Reese's Sundae and believe me, it was AWESOME! read more

Baskin-Robbins - Reese's Sundae! - Ice Cream & Frozen Yogurt Near Me - El Cerrito, California

Mangonada is not recommended. I don't know what the real mangonada tastes like at local (I assume it's from Mexico) but this product is not drinkable. I am not sure if it's been made by mistake or wrong recipe but it's not drinkable. We drove away before sip it but definitely wanted to return for a full refund. read more

Today I visited this place and the service was terrible, the manager named Kendra, she was very rude in front of my children, I was ready to pay and she never charged me, 3 people passed by before and the next person never came back, very kind, she helped me.... She is too rude to be in charge... my comment is only because of her, the snow is fantastic... read more

Ice cream with 50% less fat is no beuno. Go fatty or go home - no matter how good it sounds (chocolate fudge, macadamia nuts and brownies ... where could you go wrong!? But I was almost happy when I dropped half of it on my sweater on the drive home) They had a pretty decent selection of flavors and a bunch of ice cream cakes. The store has been around forever and as with any old house, it starts to get cluttered and messy. The walls are adorned with people who have donated money ... but so much so that it makes it an eye sore. It's a messy contrast to all the new froyo joints with their bold font, bright colored walls and *easy* menu. read more

Very small store. It's always super busy. Unfortunately when it's busy it's really hard to look at the flavors or to walk around without running into someone. It's the only BR in the area. Their freezer is always well stocked. read more

Man this is like the OG of the OG Baskin Robbins...well to me it is! With all of these new ice cream businesses popping out with their new creations or whatever (ice cream tacos... really?) it's hard to choose from & pick your favorite ice cream place. But you can never beat out Baskin Robbins because it always maintained the same quality of ice cream & service throughout the years. ~~ LOCATION ~~ Located right off San Pablo Ave in a small plaza with little other shops it's not easy to miss. Parking in the parking lot isn't that bad usually a lot of the shops next door are closed early so I don't think parking will be a problem. You can park right alongside the sidewalk right next to Baskin Robbins as well. ~~ INTERIOR & SERVICE ~~ I think they just did some minor changes to the inside like switch out the benches & chairs & re paint the walls so the interior looks nice. It can get quite packed inside with all the benches & stairs taken so I suggest taking your order to-go. As for as service, it's been good throughout the years I've gone. It seems like the employees actually know what they're doing & are always on top of their stuff. One moment you see a big line almost out the door & then the next you see nobody in line. ~~ EXTRAS ~~ - Baskin Robbins serves cakes, milkshakes, as well as sundaes. You can pre order the cake & pick it up later. - You can actually buy a bucket of Baskin Robbins ice cream inside. Just go to the refrigerator near the back & pick out the flavor & pay. - Make sure to check out all the flavors that they have. They have the flavors sporadically spread so make sure to go to the back as they have more flavors as well as next to the cashier. - FUN FACT: If you look at the 'BR' logo inside or online you'll see the 'BR' with 2 colors, pink & blue. If you only take away the blue lettering part of the logo it shows the number '31 in pink, that represents all 31 ice cream flavors that Baskin Robbins has produced. read more

I don't have much to say about this place. I've been coming here for many years. There are great things about this place and a couple of meh things. Awesome 1)when you come in you see the same core group of people working there. I love being able to come in and see familiar faces. It feels like family. (It's an old person thing trust me) 2)as crowded as it get and trust me, it gets crowded quickly and regularly-they get you in and out as quickly as possible without making you feel rushed 3)they don't do the "baby chipotle scoops" (when a chipotle worker puts a teaspoon spoon of meat on your burrito as if it's coming out of their pocket). They come as close if not better looking than the pictures of their stuff. You get your money's worth without having to give them the stink eye 4)on the regular when you're waiting in line you can watch an ice cream cake being made which for us food porn people who like watching people make cakes of YouTube it is fascinating to see in person. It's like a little show while you wait :) 5)excellent customer service! The people who work here are super low key. I recently had a death in the family and I didn't know how to deal so I decided I needed some ice cream. I got to BR with 2 minutes before they closed. They didn't turn me away. They didn't give me crap for walking in that close to closing. I felt horrible for inconveniencing them but they were incredibly nice. And that's how they roll. This wasn't something special. This is just the type of joint this is. 6)they are always staffed appropriately. Even with the long lines, they wouldn't be able to fit anymore people behind the counter. (They are just way popular) Meh 1)the tiniest parking lot for way too many businesses in operation. But this not due to BR and can't be corrected unless they move. And they are perfect where they are! We just have to walk our lazy asses from around the corner sometimes 2)it gets super crowded (but that also speaks to its super customer service and happy customers who continually come back and will wait no matter how long ) 3)I wish they would/could stay open longer on Friday/Saturday. Midnight would be awesome. 4)I wish there was a way to leave a tip when using a debit card. No one carries cash anymore and many times I want to tip but I have no cash on me So even with the meh in regard to BR, it doesn't take away from the business as a whole. And I see that is a direct correlation between the customer business relationship. They can get away with long lines because of the way they treat the customer and this BR is a neighborhood institution. We can't quit them. read more

Baskin-Robbins - The BR Unicorn - cotton candy milkshake. Yummy - Ice Cream & Frozen Yogurt Near Me - El Cerrito, California

Came tonight for the 1.31 scoop as advertised in pict Upon entry no one offered help for a while The guy just stood there and stared at me quite a while till I asked if he could help me??? I asked for the 1.31 scoop he repeated it 1.31 scoop Didn't ask which cone just gave me a sugar free cone not sure why He gave me my total While waiting I notice the 1.50 sign in window Asked has the price gone up from 1.31 to 1.50 NOW he tells me yes not mentioning it when I asked for the 1.31 scoop??? I asked if this was the only cone he had he says no??? Why would he ASUME this is the one I wanted??? Terrible experience,been coming here years but never again. Last time today. Unexplainable read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - El Cerrito, California

They dont offer samples , why would I purchase Ice Cream and can't taste it lol. Customer service also wasn't the best

I liked this place before the pandemic. But last night I took my 13 year old daughter there to get ice cream. She was sipping a drink and the clerk very rudely told her "no eating in the store". Then after we paid for out ice cream my daughter took a taste and the clerk said "no eating in the atore" and the other clerk said it too. The one w glasses seemed to be a teen on a power trip. She made my daughter feel self conscious and uncomfortable and what was supposed to be a fun activity turned into something awkward and uncomfortable. My daughter left feeling uncomfortable. No kid should have to feel like this after leaving an ice cream store. I understand covid is around but we are both fully vaccinated. And did not appreciate their approach. Do not treat my daughter like a plague rat. Do not scold her for EATING ICE CREAM WE BOUGHT IN AN ICE CREAM STORE. covid may be around, but humanity apparently is not. there's NO excuse to talk that way to paying customers, especially child ones or to make her feel like she was doing something wrong by eating ice cream. Do not use the pandemic as an excuse to treat customers, especially minor ones, terribly. if you hate your job that much just leave then but don't take it out on customers. read more

I have never felt so uncomfortable ordering ice cream. This short girl with long black hair and glasses was taking my order and was being so impatient, and rude. She kept talking back and felt like she hated being there. Her tone of voice was rude, she had such a horrible attitude serving me the whole time i couldn't wait to leave. She should really not be working in customer service if she can't handle talking to customers nicely, she should be fired. read more

This establishment has gone completely down hill. I've been going to this location for years with my son with nothing but smiles and satisfaction once we left. Now that they have switched owners this local is absolutely disgusting. Everything in this Baskin Robins is very dirty. The floors are always dirty, the counters, all the glass that holds the ice cream is dirty everything is dirty. This is a horrible representation of the Baskin Robins brand. Very disappointed read more

Every year, I pay a zillion dollars for tiny ice cream cakes because my kids want to be celebrated like their sister. So everybody gets ice cream cakes, even I who doesn't really like them. And the nanny, and the grandma, we bring them ice cream cakes. I always sucked it up because this location year after year has stayed open late to support the community and help celebrate drama campers' achievements after the play. Every other Thursday, all summer long, accommodating a tradition of coming together. So all year every year I buy insanely expensive cakes but felt OK about supporting a small business that supported us. But this year, nope! Knowing full well that everyone other Thursday kids and their families gather to eat ice cream and bask in their kids collective success, they chose to lock it down. No warning, just stone faced, "we're closed." My daughter cried , knowing it was her last year. I showed them the tears and got shrugs. But now we're free, free of the shackles of the mediocre, over priced ice cream cakes. Because the first rule of economics is this: you refuse business, you lose business. And you keep losing business. And I hear I Scream calling my name. And NO ice cream cakes!!! YES! read more

Would not recommend. The store is filthy and the customer service is terrible. If you're looking for a double scoop of regret, this is the place for you. read more

It was hot today. Yosemite hot. It made me think of both backpacking trips and being a kid in the summertime, both of which are all about craving ice cream. The little kid in me won out, so I stood in the line that always seems to form here and got a kids'-sized scoop of Rocky Road. It's been decades since I had it, and now I have Weird Al running through my head. Walking back home in the sun, I was FORCED to eat it quickly, lest it melt all over me. *sigh* It's fun to regress! read more

I had an INCREDIBLE customer service experience here. The manager must be really 'on it'. I have dietary restrictions, so I'll only eat kosher ice cream and cones. Usually, people don't know what kosher is, and are not willing to go out of their way to find out about it. Best I can usually hope for is to get a binder with ingredients and info in it that I can look up. This time was different. I asked if the cones were kosher, the employee went straight to the manager and asked. She said yes, and I thought 'oh, good. I wonder if the one with peanuts & chocolate is too'; just then he asked "All of them?". I was surprised at the consideration. I already knew most of the ice cream was kosher, but then he asked (without me asking), if the ice cream was kosher, and which ones were not. The manager then came out, and showed the nearby employees how they could identify the kosher symbol on top of the top, and told them the several non-kosher ice creams, that she knew off the top of her head. Well, I was floored. Thanks for the great customer experience, it's a relief. read more

Ordered my daughters birthday cake last minute it was so pretty and taste so good strawberry ice cream with white cake yum!