I went in and ordered a 'warm cookie sundae' with two scoops and first the girl wanted to give me just the cookies with ice cream which is just a sandwich not the sundae once she corrected it she wanted to charge me a double which comes with three cookies but she only gave me two and once I asked for my third cookie she got mad gave me attitude and said I was wrong even though sign said it was three cookies for two scoops. Terrible customer service and training. read more

Baskin Robbins - the place where I know I can always find something cool, sweet and very therapeutic when I've had a [censored] day. I used to remember when there were Baskin Robbins all over the place (ala Starbucks), but many of them have closed either due to poor location or poor service (or both). This BR, unlike many I've visited has three traits that make it great: First, they understand what customer service is! This is a biggie for me, food service is a customer-centric business so I'm always stunned when I go to a place and ask the employees questions and they look like I've just smacked them upside the head with a dead squirrel. This place is the complete opposite, from the servers all the way up to the management. I can confidently say I've never had a bad customer service experience here. Second, they make some AWESOME ice-cream cakes. The lady who makes them (I'm sorry I don't know your name!) is basically an Ice-Cream Ninja. Many times I've gone in, ordered my "kiddie scoop" (yeah, I like kiddie scoops - get over it!) and I've watched her turn a giant pile of ice cream into a work of (yummy) art! Third, they have lots of selection! I know, I know, this should be a "gimmie", but honestly I've gone into many BRs and they will be out of half the flavors (always the half I want!), so I'm always pleased that they are fully stocked - this applies to both the pre-packed quarts in the walk-up freezer and the hand-packed scoops. So, is BR the best ice cream store out there? Probably not, but for a chain-based store, they are above the average (and again, that customer service thing really pushes them nearly to 5 stars). read more

Having a Baskin Robbins a few blocks away from your house with a NYE resolution of cutting out ice cream and snacks is very dangerous but the customer service here makes it hard not to come back. I must admit I do miss the old staff from a few years ago but the new staff is just fine as well. Came here to get some ice cream for my friend whose preggers and visiting me from out of town and they were so sweet finding the right ice cream flavor she was looking for today. She thought she wanted something sour, but as soon as she had tried it she wanted something sweet with multiple flavors. Ugh pregnant women cute and confusing but the staff was patient and didn't charge for the change but I still gave a big tip to the jar. Keep up the good work. One day I might be able to have ice cream again and this will be the first place I come too. read more

We visit at least 4 times a year to get birthday cakes. I normally pre order since after 15 years, I know that there is only limited selection for walk ins, but I forgot. In any event they were out of what I wanted and made every effort to get me the next best option. The person that helped us reminded me that I can always order on line? Appreciate that since I had forgotten,. I am part of the birthday club, so we get a coupon a few weeks before birthdays which you can print and take to the store for $3 off a cake. The week of your birthday you get a coupon for a free scoop. Love the cakes, appreciate the service. read more

Consistent af. I love the gold medal ribbon, always hits the spot oowee! The staff always lets me try a bunch of flavors before settling on the same thing I've gotten since I was a kid. read more

Nice big single scoop of chocolate fudge ice cream on a plain cone. Happy tummy!! Years ago Baskin Robbins had a chololate ice cream flavor called Mississippi Mud. It was seasonal, and I wish they'd bring it back. read more

This place have been there forever. The ice cream always creamy and delicious. Wish there more option on the sorbet type. I had theirs ice cream cake once and it was amazing. The decoration looks really nice and it gave out good mixture of flavors. On the hot day the line can be crazy long. Plenty of parking. Good spot. read more

ice cream is ice cream... but when you're craving a milkshake with lots and lots of malt... and you tell the brand new teenager behind the counter with the questionably hygienic very long nails the order, and she makes it putting too large a portion, then the amt of malt is diluted when you only get half of the milkshake... I was not pleased. It was only minimally tasting of malt. pregnancy craving was not satisfied.... read more

The guy that helped us (long black hair) kept doing the dishes and other stuff while we were ordering and it took much more time than it needed. Not very good. read more

Pretty good ice cream. I like their black walnut here. I also like their pineapple coconut. You can get a child's size for under 2 dollars here (saves calories). You cannot beat the prices here. A great place to hang out after a tough day at work. read more

I literally come here like twice a week after i pick my kid up from school. Friendly staff and they usually do pretty good with keeping the lines moving. It can get pretty busy in there, especially on hot days. I usually get the brownie sunday with pralines and cream and the second scoop is usually snickers or whatever i'm feeling that day. P-n-c is a stable though. If my appetite isnt too big i can always count on a single scoop of daiquiri ice. That shit is underrated af. My kid loves it too. But he usually dabs around with the colorful swirly kid flavors here and there also. read more

Yesss! I went here very long ago but this is my favorite ice cream place to go. I believe I got strawberry and cookie dough, so yammy!! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - El Cerrito, California

8pm last night, the temperature was in the low 50's and this place was still packed. People really like their ice-cream no matter the weather! Baskin Robbins must know this because the store was fully staffed. The line went fast for so many customers. My husband ordered a small soft-serve because he had a craving for it and he need it to wash out the saltiness of the Thai meal we just had (see review for Sawooei). Kid's size soft serve for $1 is pretty good deal when you want a little something creamy, cold and sweet. read more

...we loved the ice cream cake...delicious...mint chocolate ice cream with chocolate cake...YUM...my daughter was super excited having an ice cream cake... read more

Baskin-Robbins - Abigail's 4th birthday! - Ice Cream & Frozen Yogurt Near Me - El Cerrito, California

See all

I appreciate the wonderful cakes that are made there. The woman who does this has been there for years and does a professional job. I've purchased many a birthday ice cream cake there! I really don't come in to buy ice cream by the scoop anymore. I hope that they've changed their other staff. I don't like the guys in front who smoke. I know they have to be about 30 feet away (?) but it I'm asthmatic and it really bothers me. I worry that the cigarette residue will not wash off their hands when they scoop....call me paranoid but yuck! read more

Customer service here is horrible. I am never greeted with a smile. A young Asian/ philipino guy working there is so rude. I asked for a two scoop cup and after I decided I wanted caramel as a topping and he gave me a ugly stare and mugged me in front of everyone! You do not do that to a customer I felt so bad after he ruined my ice cream day for me. He is constantly during his break he goes outside of baskin Robin to smoke. He is the one I am talking about. It is not my fault he did not ask " would you like some toppings with your ice cream?" No he didn't! Other workers always ask. I will not be going here anymore! Go at your own risk. read more

Good range of ice cream cakes off the shelf. We were able to get a small mint chip chocolate cake, which my son wanted for his birthday, even though the person before us also ordered the same. Price could be better, though. It was $15 for a small cake that fed 4 people. We ate it in the store and they cut the cake and provided cups and spoons so we had our own servings. read more

Five minutes before closing, I raced in to satisfy a craving. Like many Baskin Robbins, this small shop serves decent ice cream, better than the supermarket but not as gourmet or expensive as other options. The staff, who were already cleaning, kindly smiled as I stood bewildered by all the flavors. I enjoyed my cone, even though it was perhaps too cold to eat an ice cream, before driving up Moeser to go home to crash. read more

If you have a kid with allergies, (ie, dairy and nuts) do not go here!! I took my son there with friends because they advertise that they have sorbet options, but when we got there my son had to watch all his friends eat ice cream because the only sorbet option was "Daiquiri Ice"-a mixture with rum. Pretty disappointing. Will never come here again. read more

Chocolate Bliss Sundae. it is like heaven. in a cup. with a spoon. :] and a table of people who are devouring the ice cream brutally. keep your fingers safe. haha. Baskin Robbins is awesome, i have to tell ya. the location is perfect for me. :] walkable distance. or .. close enough. lol. it's basically the same as every other Baskin Robbins there is, but WHATEVER. it's cooler in el cerrito. just cuhs .. it is newly remodeled! .. or decorated ... ... this year. lol . the place is pretty. and it has that ... WELCOME TO BASKIN ROBBINS vibe goin on. :] the people there work fast. and they are like, professionals at the art of ice cream scooping. props to them! and the wait? i mean, really depends on how many fat people are there. haha i KID. usually, there is like, somebody there. or like a group of people there. not too crowded. depends on the occassion. there was this one time where like, each scoop costed 33 cents. and OH MY GOD. the entire like, place was filled up. there was this LONG ass line. and i waited for 20 minutes in the blazing sun. and i called it quits. i wasn't even NEAR the entrance. and i waited for like 20 minutes. like, jeez! baskin robbins is good. i suggest you guys the chocolate bliss sundae. :] it's good. very good. 5/5 read more

Most of my experiences here involve bringing my then-pregnant wife, who frequently had ice cream cravings. The ice cream is Baskin Robbins, which means higher quality than your average supermarket ice cream but not quite a gourmet experience. It's ice cream, and it's pretty decent. The only flavor of soft-serve they have here is vanilla. Fortunately, we were both able to live with that. If you're thinking about buying more than just a scoop on a cone, you might want to look at the half-pints, since they're priced comparably to a multi-scoop tub. We got multi-scoops (3-4 scoops) in a tub several times to feed the pregnancy cravings and could probably have done better moneywise had we just bought half-pints outright. Never had a problem with the youngster employees, who took care of us OK. Have had experiences with rude parent-kid groups cutting in front of us, and doing it in front of an obviously 6-months'-pregnant woman is a pretty low-class thing to do. Fortunately, 6-months'-pregnant women seem to want their husbands to stay mellow and not make a scene. Another nice thing is that they close fairly late, 10:00PM, so if you live in the area, or just had dinner in the area and suddenly had last-minute dessert cravings, this isn't a bad place to stop. read more

Big scoops of ice cream and a smile that's 5 star experience!

Employee very rude buy any Sunday for 99 cents and your requirements are I have to get toppings they don't want toppings or like them

love this place. been here since i was a kid! come here very often!

It's what you want. Some of the customers are ornery, but the employees never are. For a chain of ice cream stores, though, it's the full-fat kind, the flavors and quality are good, and the products and choices are good. We go there for nostalgic ice-cream birthday cakes. The always smile when we give them weird custom orders full of snarkiness, and that makes us feel at home. read more

When I'm in the area and it is warm and I have a taste for some ice cream this is my spot. Staff is professional and friendly. There is usually plenty of parking and usually not too much of a line. Try the hand-packed quarts to take home your favorite flavors. read more

i feel like baskin robbins ice cream melts too fast. idk. i usually come here if my little sister wants desert. i feel like 1 scoop is too expensive. about $3 ? im not sure. but it wasnt enough for me. if you are a chocolate lover, try WORLD CLASS CHOCOLATE. hella good! the workers were nice. not enough places to sit inside.... they even sell buckets of baskin robbins ice crream! i think it was like $10? not sure. they make cakes as well. read more

Baskin-Robbins - World class chocolate :) - Ice Cream & Frozen Yogurt Near Me - El Cerrito, California

Gotta love baskin robins! Good fast nice people.

Jamoca Almond Fudge, Chocolate mousse royale or Peanut Butter and Chocolate. Nuf said

Love the flavor selections, love the cone selections, Love the Banana Splits!

This is my to go place for ice cream and it never failed me and staff is fast friendly, can't beat it !!!!

I went there with my daughter and husband. My husband saw a fly in the Snickers ice cream. He notified the guy working there. The guy took the bucket of Snickers ice cream out, scooped the fly out and put the ice cream back. He mentioned that they've been having problems with flies getting stuck in ice cream then proceeded to check for flies in the other ice creams for flies. I'm not talking about a gnat, I mean a regular house fly. Disgusting. read more

best of the best of what BR should be. been taking my son there after swimming for many years. Thai, the owner is a lovely lady who hires people like her to make sure all's well and you're looked after. nothing fancy here, just GREAT old time, perfect ice cream and service. read more

It has been probably 30 years since I was in Baskin Robbins. I don't eat much ice cream, though I love it. Last night we were on our way home from a medical procedure that has Alan eating soft foods for a while. He decided a milkshake might be just the ticket, so we stopped in here. When we drove by Big Al's, whose shakes Tam recommended, they were closed. There was a bit of a crowd, not much. The people behind the counter were friendly and helpful. Alan ordered a chocolate/banana shake and I ordered one scoop of triple chocolate in a cup. I had a sip of his shake and it was OK. I could taste the banana and the chocolate wasn't as dark as I like. My triple chocolate was very good. Just what I wanted. 31 flavors are wasted on me. When I have ice cream I want the darkest chocolate available and this was just right. By the time I finished my ice cream the crowd had grown. Alan took the rest of his shake to finish at home. Fruit and almonds completed my dinner. Baskin Robbins worked just fine for us. read more

excellent service! scott and monica very sweet.

Do not go to this Baskin Robbins! We got yelled at by the MANAGER because her staff didn't know how to read a coupon we brought in. We were so shocked that she would rather yell at her customers rather than talk out the mistake with her own staff. STUPID! read more

im not really an ice cream lover because of the prices but my boyfriend just brought me the best oreo sundae from here and i must say im an addict, we need one closer to el sobrante so we dont have to travel :) read more

I seriously love this place. I can go out any time and get some ice cream whenever I want. This place has so many selections, which is the best part. read more

Definitely digging the junior size for $2. It's really a small, small size which means I can enjoy some creamy goodness while not feeling bad about ingesting too many extra calories. Because who can order ice cream and not finish - that would be paramount to sacriledge. And yes, surprise me with the flavors! Apple Pie ice cream, yes please! read more

Chocolate Fudge in a sugar cone is just amazing when it's about to be 'that time of the month' haha! It just hit the spot!! The service however needs improvement! It took a while for the employees to acknowledge us. Well, I guess I really can't expect much from some high school kids. read more