Highly recommend!! Responsive, kind and got the job done the first time! This is my collection of dead bedbugs afterwards -- I had BABB come as soon as my first bites appeared after my return from New York City. Luckily we killed them before they had a chance to proliferate. I am six weeks out from treatment and have had no further problems. read more

Bay Area Bed Bug - Dead Bed Bugs! - Pest Control Near Me - San Ramon, California

To pair with my previous updated review of Scent Tek, the fact that I got a seemingly positive hit on the initial inspection had me scrambling to find a PCO. In came Jeremy, at the recommendation of Scent Tek (which, again, doesn't handle pest control themselves). And while I ended up not needing Jeremy's services in the end, he was a great resource throughout the entire process, giving me a lot of helpful information, as well as pointing me in the direction of other providers that may have been able to help treat my car in the scenario that I wasn't able to do it myself. I certainly hope I won't need to call upon him again, but I absolutely would not hesitate to if necessary. If you find yourself in a similar situation, give him a ring! read more

After posting an online inquiry followed up with two phone calls we never heard back. This isn't they way to eliminate bed bugs guys.

We thought we found a bed bug and called Bay Area Bed Bug. Felipe asked me to text a pic of the bug and he confirmed it was not a bed bug, saving me money, time and stress. Excellent customer service. 10/10! read more

Was really great and reassuring! I've forgotten the tech's name who showed up, but he was very reassuring and helpful! And then Felipe was great with scheduling for both my house and my relative's house. read more

Extremely helpful with a bedbug problem. Excellent advice, quick scheduling, and a very fair price. The work they did was thorough and excellent, and Ivan, who took the lead was extremely helpful and answering questions, providing the extra assistance we needed with some heavy things, and being cautious to ensure there was no unintended damage. For a problem like this it was great to have someone we could completely count on. read more

Was reassuring and helped with informing on situations regarding them, saving a lot of time and money. Highly recommend!

Felipe went out of his way to accommodate us with really short notice. Fantastic customer service. Will continue business with them. Oh also, they were recommended to me by another company. read more

My bed bug invasion was real and intense. I tried DYI measures from special insecticides to ultraviolet treatments, all providing minimal results. I read about eradication companies charging $5000 with no guarantee and having to be called back continuously. The nightmare is over. One call and one visit on the very day of treatment just a few days out, allowing me to prepare my house and belongings with detailed instructions online. We used quality storage bags. We took clean items and ran them through the dryer, washing soiled items first. We left the laundered items in tied storage bags outside or in the garage. Items sensitive to heat such as candles, aerosols, gels and certain medications were also removed from treatment areas. BABB came to our house at 8am. We had to leave. We were advised not to return until 4:30 pm, which we did. The house was very warm inside. We allowed the house to cool down naturally. By bedtime, we went to bed and slept bed bug free for the first time in months. We had the whole house treated (single story detached with three bedrooms). The treatment is mostly HEAT with a small amount of chemical treatment for outlets and base boards. The cost was $1600. End your nightmare of bed bugs thoroughly, affordably, quickly and safely now. Oh yeh. The package comes with a six month guarantee of no reinfestation. read more

I called every single local exterminator when I discovered a bedbug in my room and these guys were absolutely the most pleasant to deal with by far. They were responsive, gave me a quote immediately over the phone, didn't make me jump through hoops to talk to someone and were direct and transparent about their offerings, pricing and schedule. They were also one of the cheapest available. A lot of places capitalize on customers in stressful situations, making you schedule an in person consultation before giving you a quote so you're "bought in" with them, make you listen to their entire spiel about how their products are different (they're not), trying to further disempower you when you're down so you'll pay a premium for them to save you. It was absolutely maddening navigating all of this. Just call these guys and they'll get it done. They offer heat treatment, "aprehend" fungal spray and hybrid. Their prices in 2025 for a 2,000sq ft home with 7 bedrooms was $1/sq ft for heating, $1,450 for hybrid (heating affected rooms and spraying the whole house) or $950 for just the spray. Also when I gave their number to a friend whose house I'd worried I'd contaminated instead of just taking their money they suggested a much cheaper bedbug sniffing dog (different company) to confirm an infestation before they did any work saving my friends probably around $1,000 and lots of stress. Anyway Fellipe was great and so was everyone else at the company we talked to and the treatment was effective! They seem younger than other companies in the game, didn't misgender anyone etc etc. Okay thats it, I can't say enough good things. choose these guys and save yourself the trouble. read more

Overall, I had an amazing experience with the customer service at Bay Area Bed Bug - especially Felipe! We have traveled frequently for the past ten years and had our first run-in with bed bugs this summer. Thankfully we caught it maybe a month or so in, but I did have a ton of bites and uncomfortable itching. It occurred while my partner was out of town and while I was managing my job, our dog, and other activities without any support, so it was an incredibly distressing experience that took a toll mentally, physically, and financially. Felipe spoke with me by phone at least 4-5 times and was warm, friendly, and very patient each time. What stood out to me was how he took the time to consult me on the heat preparation guide and address all the nuanced questions I had about applying the action steps to our duplex. I must have asked him questions for 30 minutes on one of the calls, and he patiently answered each one so that I felt confident that I knew how to prepare the home for treatment. The technician who completed the treatment was also very warm and knowledgeable. The only reason I knocked my rating down from 5 stars to 4 stars was because there was a faulty wire on the heat machine on the morning of our scheduled treatment, which was only discovered at our home, after I had taken the day off from work and paid for daycare/boarding for my dog. It was stressful, and also financially impactful and inconvenient to have rearranged my week for the scheduled treatment, and then have it cancelled and postponed day-of (and after my bedroom was in disarray). That said, they offered to reschedule to the following day, so it was a quick turnaround, and they ended up giving me a discount on the services after I shared about the financial impact, so I am appreciative of the quality customer service! I would definitely recommend them! A quick note on the treatment results: We had our bedroom and living room couch heat treated + the duplex baseboards sprayed on 8/9/25. We've only found one live bug since then (8/12/25), which can be normal in the first week. But that was it. Now it's 8/21, and no more bugs, plus NO new bites since the treatment day. After having close to 50 bites, this is a welcome reprieve. Thanks, BABB! read more

They come desecrate and they do a good job. Prices are reasonable and they work with you

As of today, we didn't use their service. However, during the interaction until now, Jeremy was very knowledgeable, very helpful, and not in a rush to sell something. I also worked with another pest control company that was more about making money for themselves. Jeremy is not like this. Also I recommend https://scent-tek.com/ this company if you need a dog to detect the bugs. read more

I was worried a visitor brought bed bugs but turns out they were carpet beetles. Bay Area bed bug took my call and helped me identify the bug. Thank you!! read more

These guys are AMAZING! They really know their Stuff. We had multiple pest specialists and none of it worked. We spent a few months and wasted so much time! These guys are the best. If you have bed bugs don't waste time like we did. read more

Called company spoke to a gal name Nina she was very sweet and sympathetic to my situation. She recommended scent tek and emailed me over information on the treatments they offer with a quote. Definitely will reach out if I have Bed bugs ! Great customer service read more

Jeremy is great. He has helped me in the past with a bed bug problem. I was also able to send him a picture of some current bugs which he knew wasn't an issue going forward. Thanks for your help read more

Bay Area Bed Bug is terrific! Their office was very responsive, scheduling service at my house within 3 days of my call. Jeremy was very thorough and went above and beyond to ensure the problem at my house was resolved as completely as possible. I highly recommend Jeremy for this service. read more

Dealing With bedbugs is a very stressful situation. Not wanting to deal with a full on infestation, I researched my options after finding a live one in my home. I compared different prices and methods between various companies in the Bay Area. These guys were very patient with me. After calling them on multiple occasions, with my anxious felt questions they continued to sound happy to answer my queries. Their quotes came in a little lower than another company for the same type of treatment I received. The only reason why I don't give them a full five stars is because they did not prepare me of what my house would look like when the treatment was done. It was literally flipped upside down. I'm OK with it because I want the job to be done thorough, but a warning would've been nice. I like that they explain the preparation process in detail. The preparation process is huge, but dealing with them was very easy. They would answer any questions I had up until the day of treatment, via text. I hope you never have to call them, but if your having a problem, they are the ones you want to call! read more

Again used bay area bedbugs excellent work done by Ivan when he came to inspect apartment it looked like it was to crowded with items instead of saying it would work his attitude we are going to kill some bugs. After carrying to machines into apartment only to find one was not working he continued to improvise and finished the work. He also treated tennants with a great professional manner answer their concerns recommended bay area bedbugs 5 stars read more

If I could give more stars I would. I was super stressed when I confirmed I had bed bugs in my apartment, as I'm allergic to them and was getting horrible swollen bites. Managing it myself or going with a solution that killed them slowly over multiple weeks was not an option - I needed them gone ASAP. Jeremy answered my calls and texts extremely promptly and was professional, calm, and reassuring, even though I probably sounded panicked. He was knowledgeable and answered all of my questions with a lot of patience. We scheduled a heat treatment for a couple days out from my initial call, and it was awesome that I could get it done so soon. He was even able to accommodate the fact that I was an hour away from my apartment on the day of the treatment, and we arranged it so that I didn't even have to be present for it. The prep process definitely took a lot of thought to make sure we removed all heat-sensitive items from our home, and I absolutely expected it to look like a tornado came through after the treatment, but it ended up being way less of a mess than I though it would be, and Jeremy communicated afterwards about any items that were moved during the process. He even sent a picture of a temperature gauge in the house to prove that it reached the intended temperature. I came home after the heat treatment and haven't seen a bed bug or received a bite since, and it's been a month and a half. So happy with the results, and hopefully they're gone for good. I actually told all of my friends that they shouldn't be scared of bed bugs because there are great solutions like Bay Area Bed Bug! read more

Jeremy and Thermal Solutions are a LIFE SAVER. We had tenants in my property and I am very diligent and when I shop for quotes I go through various companies. I went through Advanced IPM (Quoted me $4800 WTF), TERMINIX (gave me a verbal quote but still to this day never officially sent me a quote which sounds SHADY to me), A-PRO PEST CONTROL (the shadiest company of them all who I would NEVER work with and made me waste my time). I eventually got to Jeremy through a search. The moment I first called him on the phone he was very professional and very nice. He was responsive and kind and he knows his $hit. I also like the fact that he is a mom and pop business unlike those other big businesses. We made an appointment and he was ready to roll. He gave clear and detailed instructions on what they needed to do to get ready for the heat treatment. On Friday March 27, 2020 they came in (earlier than their appointment time) and they did the treatment. they were very helpful and gave full explanations on what they did and also offered a full one year warranty in case we run into any bed bugs in the future. He is simply amazing along with the other guy (forgot his name) who came with him. I will definitely be referring JEREMY to ANYONE! read more

Amazing, 1/2 the price of my first quote, I needed services ASAP was able to get someone in right away.

Thermal Solutions is one of the best companies we've worked with. We were mortified to find that we had bed bugs last month. My wife had been getting bit for a few weeks but we did not have any of the other tell tale signs of bed bugs. We had a dog come to sniff everything out but my wife had been so thorough in cleaning the house, the dog didn't pick anything up the first time. After we had a treatment by Planet Orange for what we thought were mites, my wife was still being bit. That's when we had the dog back and they found some bed bugs. We considered doing a chemical or heat treatment and wanted to make sure to eradicate the bugs for good so we went with heat. We spoke to three different companies and Thermal Solutions was our clear choice. They had availability when we needed them, answered all of our questions and had reasonable rates. When the Thermal Solutions Team arrived at our home they helped identify additional items that would be damaged by the heat and should be stored in our garage. We discussed our LVT flooring and they did not think it would be an issue as it was higher quality and thicker than most but they said they would do their best to keep the direct heat off the floor. We left once they were set up and while they worked they stayed in touch with us sending heat readings on each room. When we got home the house was still warm/hot but we were confident that all the bugs were dead. The only problem was that one piece of our flooring has buckled where the main heating duct had been. They had seen this and told us ahead of time. When the flooring cooled it came down a bit but not all the way. Thermal Solutions said they would cover the cost to fix it. Even when the estimate came in higher than we expected, they supported what they had said and covered all the repair cost. Overall, Thermal Solutions did the job we hired them to do and acted with integrity. It's rare to find a company that meets our expectations and it was nice to find one that did. read more

I'd give 100 stars if I could. My Mom is 96 with 24/7 care using 5 caregivers. One caregiver noticed the bugs on love seat. My Mom is on the other couch all day and sometimes sleeps on it. Never dealt with anything like this. I called a national know company and they came out next day & confirmed they were bedbugs. Suppose to get back to me next day. Didn't hear from them. Starting searching & found Bay Area Bed Bugs. From first contact Jeremy was awesome. Explained different treatments & answered all my questions. Went with the heat treatment for whole house & spraying base boards. Sent him so many texts with so many questions. Answered them all quickly & thoroughly. When I talked to him, always so patient. On treatment day I called their main number as I forgot to remove some meds from a cabinet & wanted them to forward message to techs at house. Felipe answered the phone. Told him my issue & he said no problem he was there! Said he would move them to refrig, although most likely not an issue. He reiterated he would call me when done & I asked how soon we could enter to open windows & start portable AC so we could cool house off & bring Mom home. He said he if we wanted he would do it! That was so helpful as my husband & I didn't have to come over as early as we thought to open things up. Following up they sent a report and also answered a few questions I had. The heat treatment is pricey, but worth it. Went with it as they were found in living area that wasn't able to be closed off, like a bedroom. Comes with 6 month warranty, a bought an additional 6 months at a very reasonable price for insurance. I am so thankful I found them and highly recommend them. They also referred me to Scent-tel to have my home & caregiver homes check for bedbugs. Use dogs. Came today and Charlie was great and cute (I'm not a dog person, but he was sweet). Took 20 minutes and were given the all clear. Thank you BA Bed Bugs for the referral. read more

Thermal Solutions responded promptly. Thoroughly explained how they get rid of bedbugs. They were also very professional and suggested we confirm we have bedbugs with scent-tek. Scent-tek verified that we do not have bedbugs. So.. Thermal Solutions (and Scent-tek) avoided us needing to spend a lot of money and time! read more

If you're suffering from a bed bug problem, you've come to the right place. I've got nothing but good things to say about this business. We were dealing with bedbugs for weeks, thinking we could handle it ourselves (seriously, you can't). After resorting to sleeping on cots with Vaselined legs in the living room to avoid being bitten, we decided it was time to call in the professionals. I requested quotes through Yelp from maybe 12 businesses. It was very difficult to get quick responses and most of the few that called me back seemed flighty and unprofessional. About half of them only offered a solution in the form of spraying chemicals. I'd read in many places in my research on how to deal with these nasty bugs that chemical-only treatment is never 100% effective. Some combination of heat and spray is needed to get to full extermination. So these were out. I actually ended up finding Thermal Solutions from a Google search after striking out with Yelp. I filled out the contact form on their website and waited for a callback. I was floored that my phone started buzzing after only 10 minutes. I spoke with Jeremy (the owner) and was immediately put at ease. It was obvious that this guy knows his stuff. He was very clear about the plan of action and just a pleasant guy in general. He agreed to come by the next day to do a free inspection. During the inspection, he attentively listened to my concerns, made sensible suggestions, and was nice to my cat. We decided to book him. Fortunately he had an opening within just a few days. Jeremey and his crew arrived at exactly the time he said they would. We had followed his prep instructions and left the house for the day to allow them to do the treatment. He texted me when it was safe to return (about 8 hours later). I'm thrilled to say that we're bug free and finally back to a normal life. If you're serious about actually getting rid of bed bugs in your own home, this is the company to work with. Plus, these guys have a 60 day guarantee, so if the first treatment didn't work, they'll be back to make things right. read more

This company is awesome. We just had the best experience (and it's hard to say that when the topic is pest control). Jeremy was very responsive, kind and knowledgeable as he walked us through the process. Top notch customer service! Highly recommend. read more

We tried and failed to deal ourselves with an ongoing issue of carpet beetles in our house, and finally "went nuclear" by calling Jeremy. I wish we had done so earlier! He is patient, experienced, reliable, and just a really nice guy. So grateful he helped us get rid of this problem safely and quickly. read more

Quick, discreet, and affective work. I wish I had called Thermal Solutions before I threw away a truck load of stuff and wasted hundreds of dollars trying to fix the issue on my own. read more

Thermal Solutions was professional, easy to work with, and experts with diagnosing our bed bug issue and treatment. I spoke with Marcel on the phone who was super knowledgeable and helpful. Jeremy came out to the house to set up all the heating equipment with care, consideration, and efficiency. I live in a large 8-bedroom Victorian house in San Francisco and he knew exactly how to prep the rooms effected. Talking with other pest control companies, one mentioned there is a risk that bed bugs can travel away from the room that is getting heated but this is simply not true. Jeremy showed us how bed bugs stay put in the area effected and don't know what's happening until it's too late, once the target heat is reached before they die. We had an infestation of at least 7 weeks, maybe more but this took care of it completely. I highly recommend Thermal Solutions to anyone who is dealing with this nuisance of a pest. You will have peace of mind with Thermal Solutions' method of heating a room for 24 hours in order to properly penetrate even the walls with heat to ensure complete eradication of bed bugs. Thank you, Jeremy and Marcel! read more

Bay Area Bed Bug - High-powered heater - Pest Control Near Me - San Ramon, California

A family's worst nightmare is to have bug bites and you're not sure exactly what's biting you! For the past several months we would get bites on and off. We didn't think much of it and thought maybe the problem would just go away on its own since we couldn't find any signs of infestation. But then the problem started getting worst the last 2 weeks when they started biting my toddler. I started to panicking and spent everyday steaming, drying, washing and vacuuming nonstop. The scary part is these bugs are invisible, you can't see them and only know they're in your house from evidence of their bites. Thank god I found Thermal Solutions on Yelp. Jeremy was very kind and informative from the start. He answered all my questions promptly and was very empathetic to my concerns. I wanted to make sure the solutions to killing the bugs were safe for my children and preferred the heating treatment instead of chemical treatments. Jeremy offers the heating treatment with a 90 day guaranteed to back it up which was perfect. Also he's very reasonable with his pricing which we appreciated since we are currently also dealing with covid-19 "shelter in place." Jeremy was able to come the following day. They arrived at 7am and helped us moved some heavy boxes out of the house. Jeremy and Marcel were very professional but mostly they gave me a sense of trust and hope that when we return home later we will be BUG free, meaning no more bites! We left at 8am and returned home at 2:30pm. House was warm and I saw some dead spiders which I was happy to see cause I know the heat was killing whatever it was that needed to be killed. It's been 3 days without any bites. Thank you Jeremy for being there to help us out. We appreciate your bug exterminating skills and professionalism. read more

Jeremy was an absolute professional! Very knowledgeable and experienced. Outstanding customer service provided by Jeremy and his staff. They really made the difficult process go very smoothly from start to finish. Friendly and courteous as well. After the thermal treatment we haven't had any bites! I wouldn't recommend anyone else when it comes to bed bugs. Thanks for the peace of mind and the return of our restful sleep! read more

Spoke with Jeremy to discuss what I thought might be bedbugs. He was amazingly knowledgeable and reassuring. He could have taken the opportunity to make some money off me but instead explained why he doubted that my situation was bedbugs. I hope I don't need his service but will definitely go to him if my situation changes. read more

After two weeks of sleepless nights, waking up with bites on my head and neck, and finding "ink stains" on my sheets, I was at my wit's end. So, I called Thermal Solutions for help. Jeremy was a Godsend. For over an hour, he tried his best to calm my fears and to provide helpful information on how to solve our bug issue. Jeremy was not only professional, and a wonderful listener, he also seemed to genuinely care about my family's well-being. Thank you Jeremy for taking my call and being such a caring professional! read more

Jeremy gave me great answers and confidence and fast response for follow up concerns. I was very confident with him.

It's now been about 3 months since Jeremy and his team got rid of a massive bed bug infestation at my dad's house. Jeremy was very responsive: it only took a few days for Jeremy to come over and start work. He started with the heat treatment, which got rid of all bed bugs but a few stragglers. He followed up with an Apprehend treatment which got rid of the bed bugs for good! Jeremy was always very friendly and responsive during the entire process. The price for the entire job was very fair. There is a 6-month warranty, which also gives me peace of mind. Hopefully you'll never have to go through a bed bug infestation like mine, but if you do, Jeremy is the one to call! read more

They were super responsive, clear in instructions, and on time, even on short notice. The price was affordable and service was dependable.

This company is honest and gets the job done. Jeremy is very helpful and super responsive. They provide you with all of the information you need along the way to make sure the process goes smoothly. Hopefully we won't ever need these services again but if I or my friends ever do, I'll know exactly where to go. read more

This company was a referral and after contacting them, I was able to set up an appointment fairly quick. Jeremy arrived early morning, which was very convenient for me, and got right to work. He gave me a couple of different options and recommended the heat treatment, which he says would be very thorough. And he also provided some extra treatments on the premises. He is very professional and explained the process thoroughly. He also gave me some good advice on dealing with this problem in the future. After finishing the job, everything was put back in its place, making this a seamless process. I would highly recommend this company and if I ever had to deal with this problem again, I would not hesitate to call Jeremy. read more