My husband found a car online that was for sale and within the price range we were looking for for…read moreour son. We went to the dealership on a Tuesday, and I met my husband and son there after I got off work. We worked with Ruben throughout the process. There were two vehicles we were interested in, a Chevy Malibu and a Hyundai Sonata, and my son test drove both of them. After comparing the two, we decided to purchase the Sonata, and Ruben helped guide us through the entire process. Buying a car is never a quick experience, and after a long day at work I was extremely tired. The chairs we were sitting in were not very comfortable, so I eventually moved over to the couches to relax a bit more. However, I kept having to get up to take care of different parts of the purchase process with Ruben. Once all of the paperwork with Ruben was completed, we met with Joe in finance. That part of the process moved a little faster, although there was still a lot of paperwork to review and sign. I was thankful that the seating in that area was much more comfortable. The entire process took well over two or three hours, possibly longer, although I wasn't really keeping track of the time. I eventually got hungry and thirsty, and all they had was a vending machine. It was definitely a long evening, but we left with a newly purchased vehicle for our son. We also had a trade in, and they gave us an ok amount for it. As an added bonus, Ruben gave us four car wash cards valued at $50 each for Brad's Car Wash. He said if they don't work we could bring them back and exchange it out. Despite the lengthy wait, everything worked out successfully in the end. So far my son is happy with the Hyundai Sonata. I'm sure they wanted the sale because we were there after closing hours.

I just bought my 2026 Chevy Trax from Adam Pinkey! The best sales guy you could ask for! He was up…read morefront, honest, and helped the car-buying process go very smoothly! Adam found me the perfect car, exactly what I wanted. He also put notes in for me to unwrap my car and other things that I had asked for, which was an amazing experience. Adam is amazing overall, funny, checked in several times throughout the process! The car-buying process was quick and easy. The finance department is a little pushy and rude when you are asking questions about what a warranty covers and does not cover, and a tad bit pushy when you want to decline a part of a package warranty. So overall doing anything with finance just sucks.

WELL DESERVED RECOGNITION POST FOR JACK HUSTAVA!!! **Long post but worth the read!**…read more As someone who has worked in customer service for over 12 years and finance for nearly 7, I make it a point to treat all of my customers like family and help them through stressful times, ESPECIALLY when money is involved. Jack Hustava did just that for me! Earlier this week I was day dreaming about a new truck as due to physical health issues my car needed to go. It was becoming very painful and nearly impossible to get in and out of my car. As someone who likes to have her ducks in a row I began researching and was presented with WORLD CLASS SERVICE. What is World Class Service? To me it is being the best of the best. Some of the components I look for are Dedication, Compassion, Integrity, Respect and Personalization. Jack did this and more for me. Below are some examples: Dedication/Personalization/Respect/Compassion: Jack was not pushy but he was dedicated to ensuring I got what I needed and what I could afford. He emailed me and asked if I could come in or if we could speak on the phone. I am sick and have laryngitis and can barely speak. I also live pretty far away. Jack immediately took this into account and did just about EVERYTHING for me via email. Application, credit checks, looking at diff vehicles, EVERYTHING. He told me he did not want me coming out in the cold if I did not have to and that means a lot. I could tell Jack saw me as/cared about me as a person, not a number. Jack truly cares about people and wants to help. Also it was after 5PM when I got to the dealership which is about 45 mins from my house. I told them I had to be somewhere by 8. I was in and out in less than 3 hours. Jack kept telling people I had somewhere to be and ensured I was out on time! I told him if I came in I wanted to take a vehicle home that same day due to the distance I had to drive...He ensured that happen and I now have Storm! Integrity: I am aware that there are not honest people in this world. While I am an optimist I am also not naive. Two places I make a point to never go alone is to a mechanic or a dealership as unfortunately people take advantage of women or the elderly who may not know any better. Jack could have been a predator and sold me the most expensive thing on the lot just because. He did not. In fact, he and his awesome colleague Nick in Finance worked magic, went toe to toe with the banks, and was able to knock my negative equity (over 5k) down to $0 and got me in a 2017 Nissan Pathfinder for WAAAAYYYYYYY less than I ever expected. They fought for me without me even asking. I also walked out of there with AWESOME warranties, free car washes, and paid LESS THAN HALF of the down payment I intended on paying even with less than sparkling credit. Speaking of that negative equity, they knocked $550 off of my trade in. Visit their website PRIOR to going in and have that offer emailed to you. Also I only got 1 credit inquiry on my credit! Their integrity is the best I have ever seen. Hubler Nissan is a place I would send my grandmother for a vehicle if she were still here as I trust them just that much! When I woke up on Friday I was curious about a new vehicle but never dreamed I would have one. Jack Hustava and Hubler Nissan FARRRRR exceeded my expectations. Don't walk, don't run, FLY over there. They were my Christmas Miracle, let them be yours too! Tell them Elisha/Lish sent you! PS: Their inventory is AWESOME! They use great precision in ensuring they present you with the best vehicles!

This dealer run deceptive ads and baits and switch even when you are in the car you came for -…read moreFound a truck online called checked to see if was still in stock - it was - Drove 100 miles to buy the truck sat in it and told i would take it. The price was 36 thousand more then advertised. It's now over a week later and it is still listed at the price just to get you in. They were rude and stuck up like I made the AD. No resolution Owner never called - THIS Group should be investigated. If you had the same problem call the Indy atty General consumer affairs - they have Many Cases of this.

We bought our slightly-used Honda HRV from Indy Honda in 2020, and it's been a joy to drive ever…read moresince. The process of purchasing was painless and fast, and we got such a good deal we've paid it off too. We've had all of our service done here ever since, and we've always been treated well. Specifically: 1) very easy to book appointments, with lots of days/hours to choose from and pretty much no wait time; 2) the team communicates with us effectively and immediately through text; 3) they give us an estimate and stick to it, but discuss anything they find that we might want to know about; 4) free shuttle to and from home, while the car is being serviced; and 5) they did a diagnostic scan for us on the USB ports, which I was not having any luck with -- found that it worked perfectly, but *not* with Amazon Basics USB cords. (Oh, Honda, you're such a princess.) Didn't charge us a cent. They have a newly-refurbished, comfortable waiting area now, too.

We were here for an open house we have bought a number of cars here and have worked with a few of…read morethe salesmen. They have always been very nice and really helped us get a good deal every time. The place was decorated so nicely for the event but it's always a beatify very open place with lots of glass and mirrors. They have always keep it looking good and always had fresh popcorn.

Still a great place to go and get an oil change and check. They are so sharp and friendly. They…read morepractically roll out the red carpet. Highly recommend.

US31 location is the worst. I got ignored 30mins, no acknowledgement or ETA of when I could get in…read moreNOTHING. I eventually got told "well fleet is where we get our most our business from" im like uhhh hello hi im business. I contacted corporate while sitting outside still being ignored, i managed to get the managers name i went in and gave it a piece of my mind because they had been so rude and bad at handling customers. Then every employee waved and cheered as i left angry, embarrassed, and discriminated against for being female. Is this how a business is supposed to run? Ignoring customers and then being rude to when they try to get service? Autumn needs fired and so does everyone else at this location. That behavior was un called for.

Went to where I bought my vehicle about 7 years ago for oil change & maintenance check up. My…read moreservice advisor George was friendly & professional. They took my car back & then did something I really like here. They send you a video of what the service tech is seeing. Around the vehicle, the engine as well as under it. Then they text you what they recommend to be done and you can pick & choose those options. This is while you are in the nicely appointed waiting area. It's basically no touch customer service. I took a screenshot of the service coupon off their website & texted that back to the advisor after I made my selections on work to be done. I truly love the transparency. Once the car was ready George came over to let me know. I'm dinging the dealership 1 star for not doing the complimentary car wash there with service but instead giving a voucher to use at Brad's car wash ( a sister company). If the Hubler Acura store right next door can do washes I fail to understand why they can't at Mazda anymore. ‍ Overall though still a very good car service experience.

Misrepresented vehicle history and hostile management. Avoid!…read more I signed paperwork on a used 2025 Mazda CX-50 that was advertised and verbally promised to be a 'one-owner' vehicle. After running the CARFAX and checking the dashboard, I discovered the dealership had actually titled the car to a second owner and driven hundreds of extra miles on it as a demo, permanently making it a multi-owner car.When I returned the next morning before paying or taking delivery to address the error, management refused to fix the contract, became incredibly hostile, and ordered me to leave the dealership. Thankfully, because no money changed hands and I never took delivery, the deal is legally void. Buyers beware: double-check the odometers and history reports here, and do not trust what the sales staff tells you.

I was so proud of my purchase. Long process but I was…read morehappy. First test drive ran smooth, but there was white exhaust smoke, they said "sitting old gas" What ever. I'm a unknowledgeable lady. Check engine light. Are on and I took it right to him. He turned it off and said "let me know if it comes back" It did. He wasn't concerned....within 72 hours I had to take it back. A hose popped off and busted. Causing my car to over heat. They had it a couple days and when I went to pick it up he said there were more issues. They kept my car 3 weeks working on it. I also had to drive 25 min away to pick it up bc it was at their shop. I live 5 min from there dealer place. So tht also sucked getting a ride to, I told them what I found on google as the issue. A cylinder head causing the white smoke and over heating problems. Obviously the laughed and said stay off google. But I was right! Thts what they had to fix and I still had to pay $250 for a pre existing issue like this. $250 was my deductible. I was livid but needed my car. He said it was all fixed and to ignore the light on.....now it's Memorial Day just a couple months and the same exact thing happened. They also didn't compensate me for the fact tht I had to pay my first month car insurance and car payment on a car that they had in the shop 20 days out of the month.

EVERYTIME my payment comes due I just get disappointed. I put $6,000 down. I understand when you…read moreget a used car you may put some money in to it as far as new brakes or what not. I got my Audi in March 2019. I changed the brakes, got a lil change and some other things. Ok fine. When I got the Oil change I was told there was an oil leak and want needed to be fixed. Spent a pretty penny on that. Come to find out my car is still leaking oil. Now that I found a legit Audi place. I have not 1, not 2 but 3 different places leaking oil. I have an Audi so it ain't cheap.. So the warranty I'm paying for does it cover anything? NOPE. I honestly thought I found a good honest user dealership. They play nice until you're stuck in a contract. I called and let them know and no one cared to try and make things right. I was happy with my purchase until I found out I'm putting a lot of money into it.. on top of that Check engine light is on.. nothing that the warranty will cover. I hate to give bad reviews because the people were very nice. There seems to be good inventory of cars but with most cars it's a "buy as is" I just wished someone would of done something as much as I put down on the car and never missed a payment. I still LOVE my Audi and do whatever to get her fixed..

I wish there were more reviews on this company at the time I purchased my car…read more AIF use my card infor without permission to run a transaction that I did not authorize/schedule. Stan noted my accnt I verbally gave him permission to run a transaction but I never spoke to Stan and did not believe he was a real person. I followed up with AIF and was told by Kristina Lawson that she would have a manager reach out to me but a few days later said its not the company policy for managers to speak with customers in these situations where an employee runs a fraudulent transaction using the customers card info. Kristina repeatedly said in repsonse to my concerns about the fraud "you are angry" and "just pay". I reminded her of the serious nature of these crimes since AIF is a business/ that I had requested to speak to a manager at least 1 week prior. Kristina said she handled the employee, I didn't need a manager,just pay. The same employee who did the fraud Stan just answered the phone 2 days ago after Kristina handled him he still works there. I am forced to give them more financial infor after the bank said not to because AIF has already proved to be dishonest/ won't address their actions that are fraudulent/other secure ways to pay that does not result in the bank closing my account. This has been going on for over a month and they still refuse to let me speak to anyone except kristina Lawson and Stan, the employee who ran the fraud transaction. DO NOT BUY FROM CARPLEX!!! If you are in a bind with finanaces/credit, I promise they will make the situation worse doing things like this against you, how will you be able to go to another loan provider? Don't go to Carplex in the first place/DO NOT deal with American International Finace. If you see Kristina Lawson name clutch your pocketbook/RUN. Close your bank accounts before Stan can get to them. Anybody can be grateful for a second chance at anything especially a second chance at something invovling credit but what is the true cost of a second chance? Usually its higher interest rates; not fraud.

Purchased a 2016 Jetta for my mom and Daniel was very helpful and knowledgeable. He made sure my…read moremom was happy and made the paperwork go easy and smoothly. Highly recommended and I'll be back to purchase another car soon.

I highly recommend Car City to anyone in the market. A fantastic business with great owners! Loved…read morethe customer service and ease.