My experience was one of frustration and the use of ridiculous tactics by the sales person. My brand new Honda has had the battery replaced, the air conditioning seal was leaking and the wiring to the battery is on recall. Really? AAA had to jump me twice. The CRV is less than a year old and has proven to be unreliable - needing jumps and I didn't receive info on the recall. read more

Bought a 2017 Accord Hybrid. Was supposed to be Honda Certified. Have been waiting 6 weeks for repairs promised with the purchase. So many lies... wow. Two or more calls each week with empty promises. Sad way to do business. read more

purchase car there long time ago. The transaction was great. Thinking I would go back for a second car.... Well.... Big mistake!! Everything was going well until the sales manager came out. I believe his name is Luis... We can not come to a agreeable price at the negotiating stage. Which is fine it happens all the time. As we are walking out of the car dealer this sales manager said "Asking for $32K. That's the stupidest thing I ever heard".... What is the point to verbal insult a customer??? Just because a negotiation went bad? Now I understand why Bell Honda got so many negative reviews. read more

Go somewhere else......fast!!!! They lie...then lie more! Sales people do not know their product & say anything that comes to them. I told the salesman, "people are not stupid, the internet provides lot's of info for customers to know the product". Can you imagine selling Honda's and quoting a CRV has over 250 horsepower??? The sales guy said, "I'm new, 2 weeks", then he get's his manager, he says, "oh he's new only here 1 month"....hahahaha. Sales guy goes to get 1 of 3 CRV in stock, while the Manager tries to smooth things over by telling us, "those 3 white, CRV are not here, but I have silver". We just phoned in before heading to the dealership & it was confirmed the cars were available??? The salesman checked inventory & they were available??? So, I said, "ok bye you don't have are car, we are not wasting our time". The manager, "I do have your car, it's silver"....ugh ugh Save your sanity go to Right Honda, more class, integrity and if far, worth the drive!! That's where I did buy my CRV 2018. read more

I just leased my 2nd car from Bell Honda after turning my last lease in that I had for 3 years. Both times were a smooth process and they offered me a GREAT deal both times without a ton of pressure. I went in knowing what I wanted and they got it for me. JJ and Steven took care of me and worked hard to make sure I wasn't there all day and that everything went smooth. I would recommend Bell Honda to friends/family! UPDATE: A few days later I received multiple phone calls and voicemails from multiple people telling me I had to go back in. They were very assertive in the voicemails about getting me back in there (and it was Christmas, by the way). It all seemed strange to me. I had the car, they had the paperwork and my down-payment so why did they need me to come back in? Well I went back in and he tried to tell me that the paperwork I signed wasn't reflecting the correct residual cost (different than what the first few voicemails I received about me needing to sign an "odometer disclosure") and that my monthly payment would be going up. I said "no" right away and they had me resign the paperwork that just reflected a lower residual cost at the end but still the same payment. In the end everything was fine. The whole thing just seemed very strange and the multiple people I talked to definitely didn't have stories that added up. It worked out fine in the end because I said "no", but some people may not be as assertive and would then agree to their payments going up. We still had a decent experience to begin with, but this definitely seemed fishy to me. read more

Really really happy with the service and care that was given to me and my family at Bell Honda! We had the pleasure of working with David Cooper, Jeff, and Jake M. in finance! And together they all made our buying experience a wonderful one! These guys really take the time to understand your situation, get to know you and really want to make sure that you're in a situation that you can be happy with! I look forward to doing more work with them in the future and would 1000% refer them to anyone looking to have a great car buying experience. read more

Worst customer service! Wow! Unbelievable with what their stuff handle their work! They had no responsible at all, they would tell you this and an hour later they will said they can't do it. So, I called from California for a car. The front desk person and the person first person I spoke to were nice, but their director or whatever was extremely rude! I believe his name is Brandon. I was trying to buy a car from them under a dealship license. First of all, I understand that they wont get commission from selling as a dealer to dealer, so properly they wouldnt want to do what we told (like check on the paint, etc). When I asked him to check the paint and to make sure the car has never been in accident; he responded by "I won't do anything like that, you buy as a dealership and you make profit, why do you expect me to do any work for you? I won't do it". Okay this part I understand because it might be a lot of work for him. An hour later my brother him and left a message, but he didnt call back. So I called again and he said "if I picked up your phone why do you think I dont pick up your brother?" Then I just went straight to ask about deposit money for the car. But something unexpected words from him "No i wont do any deposit, there are no such thing as no refundable deposit. You guy make money and expected us to hold the car for you..." (a lot more than that but i dont want to go on) So we decided to just call again and talked with other sale person which is of course nicer than that Brandon guy. We talked and made a deal and my brother bought the ticket for next day flight from CA to AZ! We talked to the salesperson around 4pm, but I received a phone call at 10pm saying that "the car has been sold". My brother called to back to the person who he spoke to in the evening, he told him that the car was still there before he left from work! But a few minutes latet that guy called back and told him that they cant sell us for the price we offer them (but they already agreed with the price in the evening). We were mad and we just wasted $250 for the flight ticket! More importantly, we definitely lost trust from them. They are irresponsible and unworthy of trust. I hope you can come up with a better stuff in the future and please do business with more responsible! read more

It's always been a dreaded experience to buy a new car, but Jason Teel made the process of buying my new Honda Passport as painless as possible even though it was the crazy Labor Day weekend sale! Thanks Jason, I love my new Passport!!! read more

Good morning! My name is Noelle Silvestri. To give a little background about myself I have worked 15 years in customer service, 8 years management experience, and over 8 years military experience. I know good and bad customer service. People are more likely to take the time to write a formal complaint instead of taking the time to write a formal compliment. My one splurge in life has and always will be the vehicle I drive. The car I drive needs to be as reliable as I am, so I can continue my punctuality, make my meetings, trainings, family functions, and any other commitments. That's why I have always chosen Honda. Unfortunately my 2017 Honda has had a lot more problems then my 2013 Honda. It has been very frustrating. But that put aside... there are two associates within your company that have kept me a loyal Honda customer. These associates are named Logan and Anthony. The service they have demonstrated with me and that I've seen them demonstrate with others is nothing short of outstanding. They have made frustrating situations quick, painless, and easy. They have given me first class service, and have this hard working middle class woman feeling like I am first class. I believe these two deserve recognition, kudos, and potentially a raise evaluation. I feel privileged and know I will be taken care of when they are taking the lead on my service experiences. They are the reason that I will stay Loyal to Honda. Every associate should follow the model that these two have created. Respectfully, Noelle Silvestri 480-369-3935 read more

If buying a vehicle go somewhere else. Lol Honestly the sales person Mickey was a super nice guy and helpful. But the entire experience was less than desirable. Over priced truck I was interested in was told a price verbally 3500k less than asking. To get me in the door. (Sticker was over KBB) Then came back with full sticker price on the paperwork. If you want a stereotypical used car buying experience goto troy and Shane and they will hook you up. Lol Be prepared for an aggressive, cutthroat experience. Also the building and shops were dilapidated and the employee moral looked pretty low. Also 1 star on the BBB website. I shoulda checked that 1st! read more

They did more than I could've expected of any business. After looking at the reviews I was very hesitant to go but my mother insisted I take her car in to Bell. They accommodated me allowing me many favors I couldn't imagine any other business giving me honoring contracts despite my ineligibility due to time past and gave me complementary coverage on parts and maintenance beyond what I asked for. I make no promises about what your experience will be like but I was very happy. Joshua Hansmeier worked with every step of the way and was exceedingly polite and professional. What I expected to be a hard day was pleasant and easy. read more

I would really give 0 stars if I could. As Josh S. suggested, I did call the service manager and left a message, asking for him to return my call. That was 6 days ago, and I have not heard from the service manager. I didn't really expect to, which just goes to show that this dealership is not to be trusted and doesn't not care about their customers. I truly hope that everyone who reads these reviews, will take their business elsewhere. read more

Great experience! Daniel is a really nice sales man.. was really thorough and spent time asking us questions to understand our needs. He found the perfect car for us and, even though it was out of our budget, worked with us to help us with the price we wanted. Pleasant experience. If you happen to look for a car here, look for Daniel! read more

Fantastic experience with Bell Honda. Extremely friendly, professional and straightforward. I thoroughly recommend this dealership. High points: Mike the finance manager and Jordan the sales rep. read more

Service is bad.. please have service manager/supervisor reach out to me I need someone ASAP I had gotten a unprofessional email from a service rep after giving him an honest survey. Multiple issues. I'd rather speak with someone instead of going into details on review but I will if nothing is done about the situation. From very upset customer!! Ps my phone number is updated on my service tickets for 6/25 & 6/26 read more

If I could give negative stars I would. First off, we have a 2017 Honda CRV EXL 1.5 turbo. Our car broke down June 2nd. Had the car towed to Bell Honda which was the closest dealership. Horrible customer service. My husband wanted to know what his next steps were on how we could get the car fixed. One of the sales person looked at him and said well if that one broke down do you want to buy a new one? Really who does that. Then he spoke with the sales manager who couldn't do anything and told my husband to Uber it home. Thanks Cable that was nice of you to say. We went in the next day spoke with the service department because no one told us that there was a drop box out front where the service department was, go figure. Q was really an awesome guy very helpful and he was able to resolve our issue with our car. Luckily it was just the battery. Spoke with the GM and address our concerns. He gave us a free oil change. Great, wonderful. On 6/19/19 my husband took the car in for the oil change, plus transmission fluid flush and brake fluid flush. Which was needed. My husband brought the car back to me, since I was a work and this is our only vehicle. I proceeded to drive the car and noticed a funny smell, like fumes, gas, something unpleasant. Today 6/24/19 we noticed that the check oil level light kept going on and off on the car. My husband took it to the dealership and it smelled bad. Wouldn't you know they forgot to put the oils cap back on. Like who the heck does that??????? Who forgets to put the oils cap back on????? My engine could have seized. After talking to my father who used to work on cars he said that there might be other issues with it now because for the fact that my oil level was low and spitting everywhere. I'm beside myself. I will be calling Honda Manufacturer to file a complaint along with the regional manager. This is unacceptable. What happens if my engine stops working because of their negligence? Who's going to be responsible????? Not me that's for sure. read more

Bell Honda - Really where's the oil cap - Car Dealers Near Me - Phoenix, Arizona

Literally every experience I've had at this location is terrible. Most recently I brought my car in because the check engine light came on. I took it to Autozone first and they were able to tell me in 2 minutes what the engine light code was showing. Followed up with an appointment at this dealership waited an hour and forty minutes before I got up and asked for an update. After an hour and forty minutes they told me the same exact thing that Autozone told me. I asked them why it took that long to do exactly what was done in 2 minutes and they couldn't give me an answer. This is an example of every experience I've had here and I will not be coming back. The staff is rude, the wait is ridiculous for absolutely no reason, they over charge and its just overall a terrible experience and environment. read more

Jason Johnson is great to work with at Bell Honda. He was patient and we didn't have to be there all day.

"Worst Customer Service....!!!!" I have been to the Bell Collision centre on 04/11/2017 to get the front bumper of my car fixed, They gave me an estimate and took the car in for getting it done and the next day(04/11/2017) they brought the car back to my house saying that they could not fix it as they are very busy and have no time to do my car. Is this the kind of professionalism Bell Honda presents. And the person who brought the car just says "I am sorry" and jumped into the car which came to pick him up. Is this the ways Bell Honda treats its customers...???? UN BELIEVABLE.....!!!!! read more

Bell Honda was very helpful getting approved with my trade in, lowered my car payments. Natasha was amazing in helping me get into the car I wanted, was very fast and painless. Thank you Bell Honda read more

Chris Maxon and the whole team were super helpful and made the process easy and enjoyable. Great customer service, great patience with the number of questions I had and made sure I had all the info I needed. Thanks to Chris and the bell Honda team! read more

Bought a new car in early February of 2020. Was promised free car washes for the life of the car. As of July 2022 they have refused to give me any free car washes in 16 months. They tell me that the car wash is closed due to the thousands of deaths from the virus. Phoenix has opened up almost every business in the city. I feel that the promise of free car washes is a lie. read more

Let's be frank here if your at a Honda dealership your buying the wrong car and brand, first off. But if your at this Honda Dealership YOU ARE REALLY IN THE WRONG PLACE. To start with the annoyingly pushy and untrustworthy salesman who read the information about every car right off its sticker tag and tell you all about as if they reviewed and studied the information themselves. Second if you have a lot of time throughout the year to keep taking your car in for recalls and random maintenance you definitely don't need, then your in luck. Because bell Honda and the Honda brand will waste large amounts of your time and money recalling your car at least 8-10 times a year. Don't believe me ask anyone else whose had the unfortunate experience of buying from this brand. The vehicle selection is disappointing the salesman are not only pushy but extremely aggressive with you telling you YOU don't know anything and that your making a mistake not buying their overpriced recall vehicle. Save some time and money and go somewhere where they actually know their products and don't have some junior undergrad salesman. New edit: Bell Honda still sucks. read more

Bell Honda - Car Dealers Near Me - Phoenix, Arizona

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Outstanding customer service. Earl Peters was my salesperson at Bell Honda. He was polite, friendly and expert in all aspects of the Honda product line. He was able to anticipate any concerns I had, as well as answer any technical questions. The best place in Arizona to purchase or lease a Honda. read more

Got a Honda Civic with this Dealership and my nightmares had never stop ever since. High maintenance with high cost on everything. I believe my brother and he told me that Honda is a brand that come with high quality car and he is obviously wrong. Never will I ever get a Honda and if you do want a Honda after you see this review, don't get it at Bell Honda. They are bad. read more

I was just there 4-12-19 to help my Mom pick up her vehicle from the service center, her service advisor is your typical salesman in disguise. Brenden Dearie was not at all transparent and due to the fact he roped my Mom into stuff she had no idea about, I had to get involved and explain to him that the price quoted was not anywhere near the price he presented to us. After repeated suggestions to get the service manager involved he kept deflecting saying he was already giving her a great deal. Of course I had to pay due to the work already being completed. If there is a next time going back for service at this place, hopefully my Mom will get an actual transparent service advisor who isn't just trying to squeeze money out of an old lady. read more

It's been 2 years since Bell Honda unethically and probably illegally took out a loan in my name for a car we ended up not purchasing from them. They continue to call me on a near daily basis, asking to talk to me about "my Toyota 4Runner," in what I assume is an attempt to lure me in to trade it in on a different car. Again, this vehicle was not purchased by me and they took out a loan for it, even though I voided our conditional contract (in writing) before leaving the premises. I've spoken to people there numerous times asking them to stop calling me and take me off their call list, but either they're too stupid or too lazy or just don't care. I have their number set to automatically go to voicemail. Stop being like a creepy ex-boyfriend, Bell Honda. I don't want anything to do with you. Lose my number and try to work on your issues. read more

Most people don't like car dealerships and their service centers but there's always an exception. Today I have to give a S/O to Bell Honda. Not too often I praise a dealership but really deserve this one. I actually bought a car for my son last Memorial Day. I talked with Robert Garcia over email and phone trying to get the car I wanted. Also, got a deal using True Car. Guaranteed price. Woo hoo. Since, I couldn't come in til Monday Robert hide my car (black on black) until I could get in. Very easy when I came in on Monday to purchase. Just had to wait a long time for the Finance guys to write me up. While we were waiting, Robert even went outside to help get my car ready so I didn't have to wait too long. S/O to Robert. Fast forward to today. We were getting our first oil change. Robert recommended the service advisor Bryan Stevens. We made an appointment for mid-early Saturday. Met Bryan and we needed an oil change and tire rotate. Had a coupon for oil change for $33 but Bryan informed us since we bought the car here that the first oil change is $5. Woo hoo. Have to give S/O to Bryan cause he could have just taken the coupon and not told us about the first oil change. Can you say integrity. Thank you. In the meantime, Bryan noticed we had a chip on our windshield and that Bell Honda could take care of. It would be free cause of my insurance. So Bryan told us it would take an hour and 10 minutes for oil change, tire rotate, and wash. So while we were waiting we got together with the window replacement guy. Within a half hour Bryan comes to us and says the car is done and washed. What? Less than an hour. 30 minutes. Unheard of. Anyways got out of there in under thirty minutes with a oil change, tire rotate, wash, and an mobile windshield replacement for $17. Woo hoo. Unbelievable. So S/O to my salesman Robert Garcia and my service advisor Bryan Stevens. Again I have no problem using either one of these guys for a new car or service. I will be back and recommend you use Robert for a new car and Bryan for service. They are the best. Bell Honda you should give them a raise or something cause this is what you call great service and integrity. read more

This review is based strictly on the sales side as I have no experience with the service department. Made the inquiry to get a deal formed for my mother on a brand new CR-V. Called their "Internet Department." to make things simple. The "Internet Department" at ANY other auto dealer is a very simple and clean process to purchase a car....definitely NOT the case with Bell Honda. They had one 2012 left with the options my mother wanted and so I called. Their "Internet Price" on the car was stated on their website and it was about what we actually wanted to pay. Their website has a link to "get your best internet price" and so I clicked it. They called me and told me they wouldn't give a price over the phone. WTF?!?!? That's the fucking PURPOSE of the goddamn Internet Department! They also had a HUGE banner ad on their website claiming that "This weekend they will give you $1,500 over fair-trade-in value for your trade-in." and the salesman on the phone acted all eager to get my mom's BWM in their inventory for their "big parking lot sale" they were supposedly having the following weekend... So, I fall for their rouse and head down there with my mother. They bring out the CR-V and we go for a test drive; Mom's loves it. The Internet Price they had listed was less than MSRP and about what we figured we would end up paying. However, I notice (but don't say anything) that this vehicle, which matched the stock number of the internet ad, has over $5k in options......hmm......red flag...... So....she has a trade-in.....a 2006 Perfectly Clean BMW 325i with 69,000 miles that she has had since new. They come out with their awesome "Let's Make A Deal" game of paper and markers that low-class dealers play and I am starting to get upset as I went through the internet department so my mom wouldn't have to deal with all of the normal BS that non-luxury auto dealers tend to play.... Fair trade-in value on my mom's BMW was $10,200, by the way. They wrote down a price for the CR-V that was FOUR-THOUSAND DOLLARS MORE THAN THE FUCKING INTERNET PRICE and.....are you ready for this....??? $8100 trade-in for my mom's BMW..... Uh.....WTF happened to the $1,500 over fair trade-in value you suckered me into believing over the phone so that I would come down to your dealership??? I look at them and I tell them, "NO." That isn't going to work. They tell me that their website clearly states that the advertised Internet Price is JUST FOR THE CAR--not any of the ridiculous options they tack on to make more money.....ABSOLUTE LIE!!! I check their website on my phone....guess what....there is nothing in the fine print about that. I am very agitated at this point and mention the $1,500 over trade-in deal they are offering....the salesman tells me that the fine print tells me that it says 'Minus any costs for excess mileage and reconditioning costs." ANd it DID say that......BUT MY MOM'S CAR HAD LESS THAN AVERAGE MILES ON IT AND WAS IN PERFECT CONDITION INCLUDING THE TIRES!!!!!! They then play their goddamn "make the customer wait" games and bring out like 4 different salesmen/managers/etc.....as an hour and half goes by....and we still don't have a deal. I tell my mom where the numbers need to be $11.5k for her trade-in and $28k for the CR-V because I have to go see a client. Well, she ended up getting the CR-V and within $1k of those above numbers because they made her pay for some stupid alarm they installed and said they couldn't "uninstall." I would have walked. DO NOT BELIEVE THEIR "INTERNET PRICES" and that buying from their Internet Department will be a clean transaction. I bought a new Lexus in 2010 and it took less than 60 minutes for me to complete a deal and sign the papers. In the past five years I have purchased that Lexus, a Ferrari, a BMW, and a Honda from dealers.......never have I had to deal with the typical bullshit of non-luxury car dealers when going through their Internet Departments. I wish I could give them Zero Stars. I will talk anyone I know who is looking to buy a Honda to go anywhere but Bell Honda to purchase their car. Again, this does not reflect their service department as I don't have any experience with them directly. read more

Bought a 2010 Honda Civic here a couple weeks ago. Have to say that overall, it was one of the easiest, most pleasant car buying experiences I've ever had. The salesman was knowledgeable about the car I wanted and I didn't have to do the back and forth "let me talk to my manager" routine. He made the whole experience so easy and actually, a lot of fun! Very happy with my new car, and I would definitely go back there when I am ready for a new car....but not for a long time! read more

NEVER GIVE THEM YOUR PHONE NUMBER I bought a used car in 2010. Great car but the experience was horrible!!! - That is another complaint all in its self... since then I have traded my car in for a new honda civic at earnheart honda where I was treated wonderfully! Bell honda has since not stopped calling me. I get two to three calls a day. I have told them both politely and not so politely to stop and remove me off the list. I have warned them many times that I will take further action. This review is one step towards that along with a bbb review, a call to my DA office, and a nice email to the GM of bell honda read more

My husband and I purchased a car from Bell Honda a few months back. We had come in with an approval letter for $20k from a credit union, bought a car for $24k and put down alittle under $5k as a down payment. Our credit union then called us and said we can't get the loan unless we used the full $20k which is fine, we just needed the dealer to refund enough down payment to make it to where we used the whole credit union loan. Before we could even call Bell Honda to settle the situation and be partially refunded, they, Bell Honda, ran our credit through Chase and then offered us a loan through Chase instead. We ultimately still went with our credit union loan but now I have ANOTHER hard inquiry on my credit from a loan application I didn't consent to. We had a loan walking in to Bell Honda and did not consent to have the dealership apply to another loan on our behalf. The fact that action was taken without speaking to us first, and with non-consent, is so incredibly unprofessional. Our salesperson was wonderful but the actions of the dealership were scummy. read more

I have had the opportunity to visit Bell Honda twice for service on my 2003 Accord. On both occasions the Service Advisor was polite, concerned and very knowledgeable. He (Steve) was very assuring and confident his technicians could resolve my issues. Not only did they expertly resolve my issues, they did it in a very prompt way with a genuine sense of urgency and a desire to fix the problems correctly the first time. One of the problems I had was very complex and my original choice to fix the car failed to correctly diagnose the problem on 5 straight visits. Bell Honda nailed it right away. I happily recommend them. read more

I should have known better than to come here. My sister bought her car here and it just seemed sketchy. However I really want a Mini Cooper S so we've been looking around and they happened to have one. It was listed at $13,788, so in we go. We show up, tell them what car we want to look at. They ask a bunch of questions, such as whether we wanted to finance it or buy it outright. We clearly said buy it outright. We test drive it, it's pretty awesome. How couldn't it be? It's a Mini Cooper. So we go inside to talk about it, the sales guy comes back and says he knows we don't want to finance it but here's three financing options they came up with. Seriously? To make it even more ridiculous, they've got the car costing around $16,000 and basically wanted us to finance it at about $20,000 after who knows what fees. We pointed out the internet price, I don't even remember the strange response, it was something about how that was for people like us who they want to come up from Tucson and buy cars. Like we were doing? Who knows. So we make an offer which was basically the internet price after taxes and fees (instead of before). They pretend to go over it for awhile. Then the sales manager (I think that's who it was, different person) comes back with a bunch of random numbers written with magic marker on a piece of paper explaining I have no idea what. Something about business, his profit, what it costs to list that car on the internet (supposedly $500), more seemingly not connected phrases. Magic marker? Real professional. If you don't want to accept our offer fine. Say that, don't insult us by writing down strange numbers on odd scraps of paper in the hopes that it looks like you're negotiating. And seriously, listen to what people are saying to you when they show up. read more

I try to go out of my way not to come here. If I can get an oil change at the Scottsdale Honda, I would definitely prefer to do that. Why can't I give zero stars on some things . . . I'm not talking about just the service department when I write this review, I'm also talking about the sales team. When I was buying my car, I had a VERY terrible experience with the sales team, and I had to take it up to Honda corporate. BUT this review is not about that. For right now I will simply grade the service team. As far as a simple oil change, be prepared to wait. I'm talking wait when you get there for someone to greet you (can be up to 10 min if you don't flag someone down first), then at least an hour wait for the oil change, then they are going to come tell you all the things you need to do while the car is there. Kind of like negotiating a new car, and they are too pushy. I recently had an experience where an issue with my car had started when I bought the car two years ago. I'd taken it here at least 3 times for the issue, but they couldn't do anything about it. Finally, once my car is off warranty, they can recreate the issue, and then tell me that they shouldn't fix my issue, because the car is not 500 miles off warranty, but, because they are kind folk, they will warranty it. ARE YOU KIDDING ME!? You're customer service sucks so much, and you're trying to tell me that you are being kind? I was beside myself. I wanted nothing more than to yank my keys out of the guys hand and drive off dramatically. So, even though this is the closest Honda, I will remain to try to go to the other Honda. read more

Simple and to the point: I went in at 3:15pm, and left at just past 9pm with the car I had my eyes on since I first said "I NEED a new car". I could say they did a horrible job with keeping me in there for nearly 6 hours...but keep in mind I am difficult and very picky. Read on, I actually got what I wanted and it was worth my time. I had set spending limits, and already pre-approved myself for loans through Capital One. I thankfully have been able to reduce debt so significantly that I am now well below the printed dealer APR average (hooray). Angel the Internet Sales Manager quickly greeted me and helped me look over cars. I inquired about the Honda CRV which had been nearly purchased the day before...however it was in my sight! Angel kindly made sure he knew my limits and of course took down my parameters so he could test them later, like any good salesman would. Personable and kind, he helped me look at a few SUV models like a Rav 4 and an Escape. I wanted the CRV. We took the Rav 4 for a spin and it was nice, and we were actually going to proceed with the buying process, until he and I found out he was way off on pricing. I quickly advised him I was not going to continue, and laid out my rates again....hence the 1 star off. Back in check, Angel looked the CRV over again and realized it was way below the Rav 4 (and is a nicer car, mind you). We proceeded through price quotes and we went above my limit. Thankfully my APR and credit worthiness were able to bring down rates which included a full powertrain warranty for 112 K miles. I came in expecting to pay more for the warranty and hit the projected total. I said yes and rang the bell. It was already 7, and time flew by. I was not tired, I was too busy being wrapped up in the moment...My first real adult moment in my mind: purchasing a car. No more parents involved. Now it came time for financing. I spoke with Iron, a good looking guy with a quick whip and knowledge for car financing. He apologized for my long wait (I did not realize the time until he mentioned this) and said he would cut me a deal. He sure did. We worked out a few extra months of payments, changed to bi-weekly payments which in turn reduced my principle by thousands. Did I mention this included Gap insurance and the protection against the flimsy warranty Honda provides? Now my engine, brake system, etc. are all covered for many years to come....all while keeping me at the same monthly rate I came into financing with. He did not upsell me on other gadgets, it would have taken an additional hour at least for that. It normally takes about 2.5 hours to finish financing, and we completed it all in about 45 minutes folks. Iron ROCKS! Overall, its about getting what I wanted. I wanted a 2011 CRV, under 50,000 miles, and at a good rate that I can suck up and pay. I got just that at Bell Honda, I rang the bell, and they were able to deliver. Four stars goes out to the dealer...It could easily be 3 because they made me sit around so long, but thats expected at a dealer honestly, and I knew it coming in. I suggest you go online and look at their rates, then reach out to Angel to get Fleet pricing. Angel always uses Iron from finance, and the two made the entire process go easy...no manager needed. read more

Bell Honda - My new baby: 2011 Honda CRV, 31k miles, pre-certified trade in w/ 112 K mile powertrain warranty. - Car Dealers Near Me - Phoenix, Arizona

I recently helped my mother, a senior living in Sun City West, when she needed a new car. We did a great deal of research before beginning the journey. Yelp was our starting point. Yelp reviews of Phoenix area Honda and Toyota dealerships generally reflect a polarization at both ends of the rating spectrum, from which I concluded that the probability of having a good experience with any one of them was likely to be a roll of the dice. We visited nearly half the Honda and Toyota dealers in Phoenix, and discovered that some of them richly deserve their 1-2 star Yelp ratings. Bell Honda was (for us) a bright spot. Sales person Omar Hernandez at Bell Honda was uncharacteristically low pressure, prompt, fair, attentive and deeply engaged in his work. The dealership's new car manager (Scott) was supportive of Omar, and we found him to be pleasant person with whom to work. My mother happily left with a 2015 Honda Civic LX sold to us at a fair price. We will undoubtedly look for Omar at Bell Honda when we next need a new vehicle. The process of new car shopping is (almost) never fun, and most people find the stereotypic sales and negotiation ritual to be frustrating and exhausting. I acknowledge it's a tough and competitive business. Dealer margins on new cars are very thin, and sales people generally find it difficult to make a living without being fairly aggressive. That combination has the potential to create some bad behavior. It was very nice to find someone like Omar and a dealership like Bell Honda in this Darwinian environment. read more

Went in for service with Andrew Crush who took care of my car, great working with him! I ended up walking out of the dealership with a new car. Nice team of guys who were willing to help me and figure out exactly what I needed. Thank you! Very happy :) read more

I went to Bell Honda and after researching many cars online, was able to get an amazing deal on a 2015 Honda civic ex. The staff Jason Teel, and Marcus Escobedo were so helpful in the process of choosing and closing on my new car. I really appreciate how Jason took the time to carefully go over all the facts with me so that I understood everything that this new lease would entail. Marcus made sure that I had all the right equipment for my car and the right protection features. Both of them were very friendly and I really enjoyed my time there. Thank you so much guys for helping me get my dream car! read more

Very good experience. As a potential first time customer I called and spoke with Anthony Strope in service. He was very professional and helpful and although I had intended to call around and get quotes, after just a few minutes on the phone with him, I felt this was the right place to service my Honda. Turned out to be a good choice. He did everything he said he would do and more. Anthony was thorough, knowledgeable, friendly and very professional. So much so that I'm bringing my car in next week for more work I've been neglecting to do. Fair pricing and good customer service were delivered to me on my first visit. I hope they can maintain this standard for future visits. My only complaint would be the free car wash was a so/so job. But hey what do you want for free? read more