Pierre came out today for a consultation and was absolutely amazing and very knowledgeable very friendly very organized prompt and an absolute pleasure to work with the company lives up to its reputation. I will definitely be reaching out for all my needs and recommend anybody I know. I've managed at HVAC company prior to Covid and could only wish all my members were like Pierre. Good job guys. read more

Fast reply, and the service from Jose was absolutely excellent. He went out of his way to come back quickly with a different snake and got the job done. My only complaint is that it was expensive, but that's generally par for the course with plumbing. read more

We hired Bellows for a new furnace and water heater. At the onset it was clear that they are great. Jason came by for the initial quote, answered a lot of my big questions clearly and completely. We delayed our project a few months to work out the financing, and Jason came back out once we were finally ready to get the project completed. Patrick and Chelsea in the office were able to schedule the install on back to back days to minimize the disruption this kind of work causes. Both were extremely helpful in coordinating the work around my schedule. Project 1 was the furnace install. Spencer was the project manager and was great to work with. He was extremely helpful explaining the plan for the install, asked and answered questions. Project 2 was the water heater install. I didn't think it was possible, but Jose was just as awesome. He communicated all the work and asked questions, and clearly let me know when the water and gas would be off. Both projects ended with great results. The workmanship is top notch, and the personal interactions and communication was better than most contractors I've dealt with. We are probably getting our AC replaced in the future, and will definitely be going straight to Bellows for that project. read more

Very pleasant experience! Got estimates from several companies and I found Bellows to be the most helpful and competent. And the price was alright too. So I decided to go with them and was not disappointed. Installers did a great job - for example when it turned out that the indoor unit was 1/2 degree off level after mounting they went through the trouble of taking it back off and correcting the wall bracket twice until it was perfectly straight. All works well and my office now is pleasantly cool! read more

These guys are great at what they do, honest, and committed to customer service. We had some trouble with the local inspector and these guys stuck with us through the whole process making sure everything was done just right and taking the time to communicate with us at each step so we knew what was going on. The work was well done and we have wonderful cool central air!!! AHHHH! A special shout-out to Patrick, who was a spectacular point person, Terry, who handled the inspection process with finesse, and Del, who is one hard worker! Becki and Steve Finkbeiner read more

This review is for the team, work still ongoing, but... They are thorough, kind, professional. I've had a number of issues and they help me understand what's going on while being understanding of my situation. Their work comes with a guarantee as well. Chelsea, the office manager, is really a gem. She's been on the ball helping me even while on mat leave! I just think this is a really nice group of people. Highly recommend. read more

I wish I could give this company a six star rating! Jon, Sam, Corbin, and the rest of the crew that came to my house were professional, courteous, and most importantly trustworthy and knowledgeable. I had a pretty big problem with the gas leak and Bellows plumbing was able to detect and fix the problem at a very reasonable cost. Trying to find people to show up in this industry and that you can trust to do a good job is very difficult. I am relieved to know that Bellows will always have my back and I can count on them for all of my plumbing, gas and heating needs! Stephanie,Scotts Valley read more

Joe and Gene replaced our tub shower fixtures and valve box with expertise and proficiency. They provided education and were friendly. They did the job expertly and saved me some cash too! I have always been happy with Bellows and would recommend them highly. read more

Great friendly helpful customer service on the phone every time I called; arrived when they said they would; efficient and friendly service on site. I wasn't able to be home when they did the work (my son was) so I asked for a call to go over things and got a very prompt and friendly call back. My heating is running more efficiently and I'm grateful for their responsiveness and fair price. Definitely will use them again and can highly recommend. read more

We had a clog in our kitchen sink a few weeks ago and called Bellows. They were quick to come out (even during shelter in place), had protective equipment (masks, etc) and the gentlemen that came out was awesome. Super efficient, friendly, knowledgeable. The clog was REALLY far down our pipes and Jose (?) figured it out quickly, fixed it and then gave us recs for how to prevent clogs from happening again. Would 100% hire this company again. Thank you!! read more

Scheduled to come give a quote and never showed up. Didn't call or notify us. Very disappointing for a company with good reviews. Made me wonder if that was real peoples experience? read more

We arrived home from vacation with our heating and hot water turned off due to a suspected leak. We called one of the bigger companies and they weren't able to help. Bellows responded immediately to our inquiry, even though it was a weekend. Their office staff were friendly and helpful and when the plumber arrived, he was very efficient, knowledgeable, careful and courteous. He discovered that our flue had been removed which could have had serious consequences and advised us appropriately and replaced it. Our experience was excellent and the price was very reasonable too and I would highly recommend this local service. read more

I would recommend Bellows. While the repair did not go perfectly, Bellows was willing to set things right when I explained what the problem was. The furnace is now working perfectly and I am very satisfied with the result. I rated my experience a 5 because they responded immediately to my concerns. read more

I had a clogged kitchen sink pipe that I was unable to fix with my 25 foot snake, so I had to call for a professional. Bellows assigned Corbin Russell to the job. He showed up and set to work, unclogging the pipe quickly. Corbin was professional, skilled and conscientious. I am so very pleased with how smoothly the process went. I wouldn't hesitate to use Bellows again. Thank you! read more

From start to finish it was a first class experience. Richard and Spencer were two of the nicest guys you're likely to meet. Total professionals and they did a fantastic job. My house is like any older Fairfax / San Anselmo building with a floor plan that started small and grew. Each addition being done in isolation to the overall house plan. So working around the 'uniqueness' of my house was quite a challenge. They worked really hard to minimize the increased amount of space taken up by a fully functional well vented system, vs the underfed system we had in the past. The result is outstanding - the house heats up in a fraction of the time and is heated evenly throughout. I can't wait to test the A/C! Thanks Bellows! read more

I used bellows last year to replace the guts of my toilet. It was a fairly straightforward job, but a year and a few weeks later, the same problem started again. They made an exception to their guarantee policy and sent john out to replace the part. Indeed, it was defective and at no cost to me it was replaced. JOHN ROCKS!!!, so friendly, and has years of experience...think he could do the job blindfolded....thanks bellows!!! read more

Integrity, quality work and nice staff (office and field). During a standard line inspection in the process to sell our house, it was discovered that the band that connects the house sewer line to the sewer line that goes from sidewalk to central line on street was broken. Roots were getting in the gap. This is an expensive repair. When Bellows performed the repair and it took longer than they had estimated, they absorbed the difference and did not invent an excuse to make me pay. I value this integrity and commitment to honoring their own quote. This keeps me as a customer. I've used Bellows for several years for small jobs (plumbing and heating). This was the first big job I used them for and I'm glad I did. I'll still be in area after I move and I plan to keep them as my go to company for Plumbing, Heating and Air. read more

Bellows is GREAT. They're SO competent & respond immediately. We've used them several times. Prior to that, we used several different companies trying to find the right combination of responsible, respectful, professional, & competent. Bellows is the ONLY company to meet each & every requirement. read more

This is a great company. Jason came to our house and discussed several options and estimates.Very nice, didn't try to sell us something we didn't need or want.We opted for new heating and central AC. Richard and Rick arrived as scheduled for installation. Nice guys, diligent, hard working and very polite. Our new system is quiet and works great. This is a family owned business that makes sure the customer is happy, I highly recommend Bellows. read more

The team at Bellows were super helpful from start to finish. They organized asbestos abatement to remove all our ancient ducting and installed beautiful new R8 ducting in the attic. Chelsea and Cameron were patient and quick to respond as I went through the rebate process. Richard did a great job of the installation and everyone was very friendly. read more

I just had my hot water tank replaced by Bellows. I have solar and wanted to go with an electric tankless but after evaluating the performance of electric tankless I went with electric tank. Bellows sent an electrician out and then planned how to do this all in one day. They have an excellent reminder system where they send a text of who is coming and arrival time. The electrician and plumbers were professional curteous and cleaned up after the job was completed. I have used them three times in the last 5 years and am always happy with their service. read more

I had a really unfortunate experience with this company. I'm a first time home owner and needed to replace my furnace. I had four different vendors come out and ultimately decided to go with Bellows. They didn't have the lowest quote but I thought they were the most professional and thorough. They did the original bid and then another walk-through. On the day of the job, they called about two hours in to say they had made an error and it would now cost an extra $1,200 to replace the flue. They acknowledged that they made errors in both the bid process and the walk-through. They insisted that $1,200 extra was the low end of this repair as replacing the flue would be a two person job, would take at least 8 hours and require extra rental equipment. Literally everyone I spoke to about this told me it was wrong. I called again and they reiterated the above and told me if I didn't pay the extra $1,200, they would take the furnace and leave- which is what they did. I ended up going with one of the original vendors. They were able to do the job (including the flue replacement!) in about 7 hours total and about $1,500 under Bellow's price. When I asked them about Bellow's flue replacement estimate, I was told that the flue did need to be replaced but the job was much less than Bellows had described it. Ultimately, choosing Bellows cost my household three days off work (bid, walk through and start of job) as well as another couple of weeks without a furnace while we looked for another vendor. My furnace passed its inspections with flying colors and without the special equipment or fees associated with Bellows day-of price increase. read more

Every person starting with LaDonna who setup for a specialist to come to our home was great. They have a first rate team and since they are diamond certified I had the confidence I would receive the best quality, accuracy, customer satisfaction, expertise and guarantee. read more

We just had our annual plumbing maintenance from Bellows. Paul Boyd was the plumber who helped us. He was very professional and knowledgeable. He did a thorough inspection and provided many excellent tips for ongoing home plumbing maintenance. read more

Had a water leak in our front yard. We called Bellows Plumbing and Gene, the serviceman, arrived a few minutes early! He diagnosed and solved the problem very quickly. Thank you Bellows Plumbing! read more

Very nice and efficient! Good communication too. They worked for a while on my very old unit, and I ended up having to get a new unit, but they clearly tried all the steps to repair my old unit. I appreciate their hard work in the heat and quick responses! read more

I reached out to Bellows via their on-line chat and they were really quick to respond to the chat. After a few questions regarding my needs, they took down my information and said a technician would follow up with me. After a couple of hours, someone reached out to me by phone, text and email to help me assess the situation (which was bubbling noises in the walls after flushing the toilet). Everyone was super courteous and helpful. They were able to send technicians to my house the very next day. The technicians (Will and Bix) called me 15-20 minutes prior to give me an ETA on their arrival. Both had PPE masks and shoe booties for when they walked into my home. They were very knowledgeable, efficient and answered all my questions. I was able to make the payment for their services with the technicians and an invoice was sent immediately. I would highly, highly recommend their services! If I have any more plumbing issues, Bellows will be my first call! read more

Service does not get better than what Andrew provided. After the power shut off from PG&E, the surge when they turned on the power caused our AC to go out. Andrew figured the breaker burnout and he was right. But the AC still didn't work. He came back the next day even though he was having and extremely busy day and figured out the connector had burned out on the AC. At the end of his day he ran to a parts store and made it there 3 minutes before it closed came back and fixed our AC. After two nights of no AC, Andrew saved us from poor sleep again. He is an asset to Bellows. Thank your Andrew! read more

I had a tank-less water heater installed by Bellows.Everything with Bellows went smoothly and professionally. Great technicians they were courteous, clean, knowledgeable. So, good I just called them back for another plumbing repair job I have to do. read more

I have used Bellows Pluming for my small business in San Rafael. They were prompt, experienced and awesome! Jason did all the research for me and presented me with different options without ever making me feel pressured to choose something out of my price range or needs. The installation was smooth, timely and on my schedule. Bellows is the plumbing company I will choose for any of my future needs, either business or home. read more

I just finished up having my water heater fixed and these guys did a really good job despite some bumps in the road. Unfortunately, in the last few years some of the water heater companies made it more difficult to buy replacement parts. Be aware of this because my eco-defender now makes you buy the whole assembly if your thermal coupler goes out. Matt who, is a sensational plumber, and very pleasant guy to deal with,came out to the house and did his diagnostic. He tried to get just the part that he thought was needed and the company doesn't sell it anymore without the rest of the unit to replace it. He then came back to me and explained this to me since this is a eight-year-old water heater that this is this fix may not get it fixed. We discussed the options and decided to move forward. He explained in full he would have to charge me more to install the additional parts do it may not be complete fix. He ordered up the additional part, came back the next day and installed it. We then found that that didn't complete the fix. The Company worked with me to make me happy and get this all done since life is a drag without hot water. Matt was excellent, everything was explained in full, and even though we had some surprises we got through this and I feel good about the job and I really feel good about it being able to take a shower again. Love that the company is owned by women too!! read more

Bellows installed AC for us and replaced our furnace and water heater. It is an excellent company. Our salesman, Tom, was extremely knowledgeable and I let him know the budget I had set and he drew up several options for me, carefully explaining the advantages and disadvantages of each. He was always quick with email replies to my questions and helpful when I needed to meet the tough requirements of my annoying HOA. There were no surprises with Bellows. The installation took the exact amount of time that we were told and we paid the exact amount we were quoted. We easily passed our inspection with the city and even the inspector acknowledged that they were an excellent company. I highly recommend Bellows. read more

We had a problem with our disposal and kitchen sink. Matt and his associate Jeff arrived on time wearing masks and shoe coverings. They had already read about a previous issue we had when we moved into this house a few months ago. They worked safely, quickly and reinstalled the the disposal and improved the water pressure in the kitchen faucet. They also checked out an issue with a toilet and made a quick repair. Bellows has excellent customer service, the gentlemen were professional and friendly. Within minutes, they sent over more details and a quote on a future project. We highly recommend Bellows. read more

Del with his assistant Roberto just completed our furnace install. This was a major job on our 100 year old Mill Valley home. Their work was excellent from start to finish. Del kept me abreast of the project and conferred with me on the various idiosyncrasies on working with an old home. I was very pleased with his work and project supervision. For background - I originally received three quotations, I read all the Yelp reviews, spoke with Jason (COO) and decided on Bellows. I could not have been a better decision. All the office folks were also great to deal with - Chelsea (GM), Cameron (CS) and Sofia (Admin). I've dealt with a lot of good contractors over the 33 years we've owned this home and Bellows is at the top of the list. Bellows is a quality organization that I would recommend to everyone! read more

Bellows installed a new AC unit for me in March 2018. The AC unit lost refrigerant and had to be refilled June 2018, just three months after installation. The leak continued and the AC unit had to be refilled every following year. After multiple call backs to Bellows over the following three years, some of which I was charged for, Bellows eventually determined the leak was on my original line set and therefore not covered under their labor warranty as part of installing the new AC. However, the location of the leak was on the line set at the solder joint where Bellows had attached the line for the unit they installed, and my line set had not leaked in the years I had lived in the home prior to Bellows doing the AC install. When I pointed out that their solder joint should be covered under the labor warranty as part of their installation, they disagreed and gave me an estimate for $1202 to make repairs and refill the refrigerant. Ridiculous. Why should I pay them to repair their own bad work? I went to another AC company in June 2022 and had the repair made and refrigerant refilled for $676. The new AC company determined and wrote up in the work order that the leak was clearly the result of a faulty solder job by the prior contractor. I purchased my AC through Costco in 2018 and Bellows was the installer Costco selected. That was my mistake. I should have paid a bit more and purchased the AC though a local company. Would have saved me four years of aggravation, several additional service calls with Bellows, and the funds I paid to have first Bellows then the second company to address the faulty installation. read more

All prior experiences we've had with a plumber have been neutral and clinical. With our bathroom update, Bellows was the first time we had an incredibly positive experience in personality, professionalism, and the quality of the work. Thank you Jose! read more

We just had Bellows install a new condensing unit on our property and the whole process went well. The workers were both very polite and knew their craft quite well. We look forward to using our AC unit this summer. read more

I'm very satisfied. They were on time, did what they said they would, in a friendly a competent manner for a fair price. What more do you want? read more

From the very first contact with Chelsea the professionalism and care with which Bellows treated us was definitely five stars from start to finish. The crew that installed our new furnace and air conditioning unit was Knowledgeable, polite and efficient. I couldn't have asked for a better experience. read more

I couldn't really believe that they always get five stars, BUT then I used them, and wow from call in, to heater fixed was under an hour. They fit right in with my busy schedule. I will definitely recommend them. Trey, the technician, is knowledgeable, fast and reliable. Love this company. Oh and really cool thing: the office sends a photo and credentials of worker to you electronically, so you know who to expect. read more