They were prompt, professional, and very knowledgeable. They quickly figured out the problem,…read moreexplained everything clearly, and got the job done right. Excellent service and a great value. I would definitely use them again and highly recommend them.

Overnight, my 15-year-old refrigerator/freezer stopped working. I called Joseph with Appliance…read moreDoctors around 10am and he said he'd be out this afternoon to check it out. I got a text around 3pm saying he was on his way and he arrived shortly after. I told him what happened and he went to work checking various components of the system. He quickly found this issue (a bad start relay), replaced it and the refrigerator and freezer began cooling. It's always good to see a good technician jump in and solve an issue. Joseph was communicative during the entire process. You could tell he knows and enjoys what he is doing. I will call him again for any appliance or AC work we need in the future.

Ssssssso... more exciting appliance adventures! The ice…read moremaker had been acting out and finally died the Real Death. Jorge arrives as scheduled and does a replacement with a genuine part and all is good... except not. The ice maker tried to live but in the end refused to reliably work... call Jorge the Appliance Master and he arrives on time with tools and declares the unit d-e-a-d. THE IMPORTANT BIT - he got the replacement and returned as promised, against traffic none the less!, replacing the old unit quick and sharp. WHY? is that the important bit, Billy? because service after the sale, especially warranty service, is how you tell the good providers from the GREAT in any field. TAR & Jorge are Great ...more as it happens

Jorge came out and immediately started work on my refrigerator and gave it a thorough once over and…read morefound that my refrigerator was low in Freon. We said to charge it up and he advised us he couldn't guarantee how long it would last maybe 6 months or as much as 5 years and our compressor and motor was a good one. Our refrigerator is going strong still and I have also purchased a used washer I great condition from Jorge who installed and even hauled away my old washer. This was a wonderful experience and he is a great guy. Thank you for everything!

Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

He was able to fit me in same day I called. I appreciate that he applied the trip charge towards…read moreany work that needs to be done . He is very knowledgeable about different appliances and he knew mine right away and he had an idea what it could be and sure enough it was the soap & softener dispenser. He showed me how to remove & clean it. It had held water wasn't draining back into the machine like it was supposed to just a minor little thing but now I know how to clean it periodically. Worth it for my peace of mind & also made sure I knew where my water shut off was just in case. These are good things to know , most people might not & that I'm a woman & older, it's good to know. Plus it doesn't hurt to have my machine looked at after 16 years. I've been here so I won't be afraid to use my washing machine so thank you AKIA.

Probably the most upsetting things I've had happen to me with any repairs to my home. I called…read moreMr.Appliance to get my Microwave fixed and when talking to there customer service, I asked her if it is usual that they cant fix microwaves? She said No it won't be a problem, I said what happens if they say they cant fix it, she said that never happens so you will be fine, that false sense of security fooled me so I set up a appointment and the technician came out. He said the magnetron was bad and you need a new one and thats going to cost 500, i said ok so this is going to fix it, he said yes and if it doesnt we will keep coming out till it is fixed, i was scared by the number but its a built in microwave so the hassle of getting a new one to fit the wall was a pain so i asked him to order it. The part comes in he comes out and puts it in and it frys the new magnatron in a couple days. I call them back out and he says well maybe its this and maybe its that. Im thinking ok so I spent 500 for nothing and you cant fix it. He reassures me again and says oh we will fix it. He orders another magnatron and I ordered another part and he comes out again and installs it, its fries a few days later. I was curious of next step he said its broke you cant fix it. I said ok well since you could fix it can I get some of my money back since you couldnt fix it like you said you would. He said no and offered to fix something else or install something for free later. My thought.... if you couldnt fix this like you said you would why would I call you out again to overcharge me and not fix something else? Save your time and your money, go somewhere else or just buy a new appliance.

First, to be fair, I had previous work done by Mr. Appliance on my dishwasher that was quickly and…read moresatisfactorily completed at a reasonable cost with a $125.00 non-refundable trip fee that is applied to any repairs done on the appliance. This time I called them for an 11-month-old clothes washer. The technician was on time and was dealing with my wife. He ran codes on the appliance and then told my wife it was going to be somewhere north of $500. Keep in mind this is a $700 drier from a well-reviewed brand. Not bargain basement, but not top of the line. I got on the phone with him, and he gave me a quote of $535.00. I researched the part, and according to the manufacturer, the price was $ 124.99. From Amazon, the part was $24.99. The estimate on the manufacturer's website said it was something pretty much anyone could do, by removing the 4 screws and an electrical pin connector, 30 minutes tops. I later contacted Mr. Appliance, and they offered me a 10% discount on the parts. Live and learn, I am out the $125.00 trip charge + the $27 spent on Amazon, and I have a working washer. I understand paying for technical expertise, but this was ludicrous, and Mr. Appliance in League City, Texas, will not receive any future business or recommendations from me.

excellent service and quality repair of refrigerator. Took the time to explain the process and…read morefixes. Great value compared to others!

If you want an honest, fair, and thorough repairman...this is your guy! Sam goes above and beyond!read more

John at JB Appliance Repair is a man of good character who was willing to pick up the phone on a…read moreholiday (New Years Day!) and tried helping me walk through troubleshooting steps so I could fix it on my own to try and save me some $$! Who else does that?? He came out to help me fix my issue, walked me through how he did it and the why of the issue. He is a brother in Christ and his work and integrity speak to that. When I have other appliance repair needs, I'll be calling John at JB Appliance Repair.

John is a caring and helpful appliance repair person. He responded after hours, came out the next…read moreday and diagnosed the problem with our dryer, then suggested that we should buy a new one due to the cost and time for repairs. He advised us on what to buy and came out on a holiday weekend to install it for us. It is rare to see this type of customer service these days.

Great work and honest. Told us when we should consider replacing the unit and moving on.read more

Great quality. Great value. Professional crew . Pleasure to work with. Highly recommend.read more

Very flexible. I screwed up, and he walked me through everything I needed to do to fix…read more It with the vendor. Then came back out an and did a great job installing!

Great job. Dependable and kind. Highly recommend. Provided details on what he was doing and why he…read moredoing it.

I am so glad that I have found Reliant. They have fixed several of my appliances. Scheduling is…read morevery easy! The technicians do a great job of explaining the problems and possible solutions.

Reliant Appliance Repair - and especially Yuri--are at the very height of their craft. With steady…read morehands and sharp insight, they turned what felt like the end of my range's life into a second beginning. Their service was seamless, their pricing fair, and their workmanship spoke for itself. What I had nearly given up on--what I was ready to replace at great expense--now hums faithfully in my kitchen once more. In their capable care, I saved thousands and rediscovered trust in skilled repair over easy replacement. As a real estate agent, I know the value of professionals who show up, deliver excellence, and stand by their work. Reliant Appliances has earned not only my gratitude, but my wholehearted recommendation to friends, family, and clients alike.

Very quick response. Price was very reasonable, and given upfront, no surprises. Great…read morecommunication. Technician (Favio) made sure the job was done properly. Very professional. Will gladly do business with again.

The service was very slow, and the technician was unable to fix my refrigerator. Since they…read moreguarantee the repair, I am requesting my money back as per their 'money back' promise