Asked for help and waited 15 min, 3 different people ignored us if we did not exist. Dear management, retrain your staff so they can do their job! read more

I just want to give a big thank you to the geek squad. Had a problem with my laptop and could not leave it there for a long time because it's used for work, on the first day they spend over an hour trying to figure out the problem and then they did rush the hard drive formatting and re-installation for me so that I could have it ASAP. Lots of thanks to the guys who helped me. read more

Luis and Lupe in the phone department are always wicked helpful! They have helped my husband and I through many phone questions and updates. They're truly knowledgeable and friendly. read more

Best Buy - This best buy doesn't believe in answering the phone. I've called three times and been on hold for more than 15 minutes each time. - Electronics Near Me - Tustin, California

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The only reason I went in was to shop for a friend. At this location, they have "clearance" on Wii (not U) games, but the prices are $10-15 for each item, so it's still kind of high even though the Wii/Wii U are discontinued. There was one preoccupied cashier at the time until another staff member walked over, but no other people in the line so it wasn't much of a wait. It went quickly as soon as the other person walked over. read more

Honeslty the worst experience I have had. Short story: I had to bring my laptop back for 3 months and only had my laptop for one week. When I got it back they had dropped it and my computer was chipped. Long Story: Took my laptop in December 2018. When I got it back I was able to use it for a week and then it broke and would not turn on. They figured out what it was but I did not understand why they didn't fix the problem when I dropped off my laptop in December when I was out of school.Then I had to wait over 2 weeks. When I got my laptop back one of the sides were chipped and my laptop was full of crums and stains. I could not believe the lack of care or concern. I sent my laptop back to be fixed for the 3rd time. 3rd times the charm. Wrong they sent my laptop to my old adress which I no longer live at and the other times I had it sent to the store. Went in person and asked about the Tracker and they saod come back in a few days. We came back and theu told us there was nothing they could do nor were we allowed to pick up the laptop. Weeks passed and nothing. So I went ahead and went to the adress of the nearest drop off to find out my laptop was there the whole time. Took ot to Best Buy to have it opened in person and laptop was dirty again. Worst worst worst experience and customer services. read more

This is by far the worst store. Customer service is a joke, the line is long and the employees are rude. I was trying to exchange an item I purchased on Black Friday that was the wrong size for my laptop, I spent 45 minutes in line just to be rudely told that they weren't going to honor the original price. I didn't have the time to continue with trying to return the item but you bet I will return it. I already purchased the same item at another store for a higher price, but it's worth it. Best Buy will no longer have any of my business again. read more

So because Best Buy delayed part of my order they cancelled the entire online order for some reason. We call to pick it up in store and they send us to one where it's out of stock, only to be hassled when asked where it is in stock. Then once we find out where we can get it we find out our bank account has been flagged because of the returned items and we can't buy anything from Best Buy specifically while it's flagged and they also won't honor the price if we come back after the flag is removed. They also happen to not know how long it will be this price. Several employees made it clear they don't want my money. You're better off using Amazon or going to Frys. read more

Amazing customer service experience at this Best Buy location in the Marketplace. I came in today ready to purchase a camera and had done some research to narrow my results. Additionally, some family recommendations helped me go in fairly comfortable and feeling ready to make a decision. Brian at the store saw me looking at a mirrorless Sony camera option and came over to offer some assistance. He elaborated on what I have been hearing regarding recommendations to go with a mirrorless camera. He explained all the benefits and compared some options for me with pros and cons all while trying to respect my price range. This was fantastic but what really stood out was Brian's patience and flexibility through the process. I came in with my toddler who was skipping his nap today and he was a total handful. Brian helped keep my toddler engaged while explaining the cameras to us. My kid even managed to get a little dirty and there was Brian with some wet wipes. A store alone is nothing special or unique. It's this kind of experience that earned my business and will have me coming back. Brian truly went above and beyond! read more

We were helped by Fabricio today and i can't believe how nice and helpful he was! It was so hectic due to the thanksgiving weekend specials but I felt like he was all over the place helping people. He helped more people in the time we were waiting than the others. So thankful for how efficient he is! I hope they have more employees like him. read more

Eh, This place sucks in terms of pricing, and the inventory isn't much in terms of really great products. You'd have a better time looking online. However, if you need your product in a flash and can't find it at microcenter. Then try this place, cause every now and then, they come through. read more

Was greeted with a smile and lead by one associate to another then another. I get there are different areas of expertise so no knock against that. I went during my lunch break and it wasn't too crowded so that's where the one star comes in. Now I already knew which make and model of projector I wanted but I didn't see it on the floor...and no one was around to ask for help! When I finally did see someone he said I should go back to the home theater section which is where I started BEFORE they took me to the computer section! Who's on first??? Needless to say I left without dropping $600 for the projector I was ready to buy. read more

I had a very interesting experience here. I was watching and listening to one of the television demos, when a sales person walks in front of me and turns the volume down. Let me preface this by saying that I'm buying a new house and was looking for a larger TV. Needless to say I won't be buying it at this location. When I got to the checkout register, to relate my experience, the employee told me that the particular sales person does not like loud noises. So what the heck is he doing working in that department!! I now understand their low customer ratings. read more

Why even have a phone if you guys never answer?....extremely poor customer service and the sales people need to be more educated on what they sell and offer. Its just a matter of time at this rate and BB will join Good Guys and Circuit City as online will take over! read more

Only giving a one because I can not give -5!!! Worse place you can walk in too. I went into best buy with intentions of purchasing a washing machine. Walked in was greeted by Joanne and I let her know what I wanted to purchase I asked her if I can get a professional discount and she said will ask manager. Short story I received the discount but what they did next makes me absolutely furious I advised I have a pedestal washer and that I would like to use my current pedestal. The manager said that would be ok(she even confirmed with Joanne) then they proceed to tell me that since my washer is on second level I need to have a drain pan that goes under the pedestal Incase there is a overflow that the pan will take it. I advised I have a drain under the pedestal and no drain pan needed. She insisted they will not deliver and set up unless there is a drain pan installed professionally and ready to go when they arrive. If this is not the case they will refuse delivery. I advised that this is ludicrous and she stated it was "law" and a new regulation. Reluctantly I placed order and when I left I called the other Best Buy in mission Viejo they advised as long as I have a drain or PVC pipe that has drainage out to street I am fine. I then also contacted a few other stores such as Howard's and Home Depot all said same thing (no pan needed if drainage in floor). I went back to store and spoke with Nat store assistant manager and he said would find out. A few hours later I get call from rude manager in appliance department stating I have no idea what I am speaking about and 1. Can not use my previous pedestal I would have to get new one. 2. Of on second floor doesn't matter if PVC in floor that goes to street has to be a full on shower drain. 2. If I have my old pedestal they will NOT install new washer and if no drain pan same thing. This is pure BS. Went to sears and had none of the run around or BS got my washer all done! Stay away from these incompetent idiots and crooks. They are the rudest crooks and uneducated idiots that just want to screw your however they can. Have reported to better business bureau as well. read more

Best Buy - Electronics Near Me - Tustin, California

This place sucks in customer service. I asked two different people for help with an item. Both said they will be right with me. Now it's 20 mins in and the store is not packed and there are a ton of sales reps on the floor. I won't be back. read more

Had the misfortune of coming here when a manager named Matt was on duty who would not listen to reason and refused a return on a defective item 3 days after purchase. Their corporate line won't intervene in store issues either. It speaks volumes when a store doesn't care there is a defective item on their shelves. Filed a dispute on the charge and I'll be using amazon from now on. Don't waste your time coming here. read more

I bought a TV bracket from this store. It is unopened, and they are refusing to give me my money back. The manager refused me, and the general manager Damian won't return my calls or emails. Horrible customer service read more

Worst return policy ever! Tried to return a birthday gift that I bought for husband and was not told of measly 14 day return policy. His old device began working so then decided to return the UNOPENED top of the line tablet and they almost wouldn't take it. Now what am I going to do with the mercy credit to a place I never want to go to again?!!!! read more

I JUST needed to get a price quote from the fucking geek squad to fix my computer!!! Between the Tustin and Orange locetion I have been on hold for 55 minutes!!! FUCK YOU AND YOUR COMPANY!!!!! And DO NOT use COVID 19 as an excuse to be busy or short handed!!! Bunch of inconsiderate lazy asses!!!! You BEST BUY, just lost 3 customers! read more

Just avoid at all cost, even for curb side pick up. I ordered through the site. Said it would take only about 45 min for it to be available. After waiting for over an hour I spoke with someone up front and after waiting over an hour now they are sating they can't give me any timeline. read more

You have a lot of choices when it comes to buying your electronics. First you research , then you go somewhere and ya gotta see it in person, right? Well the place I go now is Best Buy in Tustin, not Irvine, but go to the one in Tustin. I'll go past two other store to get great service and get the goods. I can't remember the guy in the TV dept. dammit. He knows his products and is very hands on helpful. The people in this store make you glad you are there and want to go back. read more

I arrived at this store at 10:30am on 12/30 but found out the store was not open until 11am when a customer asked an employee walking in the store through the front door. The posted hours on their front door said they open at 10am. If they changed the hours because of Covid then they should change their sign on their front door. Basically, their customer service/Geek Squad team are not on the same page. Very disorganized!!!! Waited 30 minutes to get help at customer service. I went in to exchange my GoPro camera using my Accidental Geek Squad Protection plan. I had a bad crash on my bike and the camera got destroyed. First, Customer Service tried to process the exchange, then she told me I needed to go to Geek Squad but they were too busy at the moment so I needed to make an appointment so they can look at the camera to determine if it can be repaired or not. I made an appointment towards the end of the day. During my appointment, Geek Squad member told me that she didn't know why I was told that I needed to talk to them since the camera is too badly damaged for repair so I was sent back to customer service to exchange it. I went back to customer service but there was nobody at the counter and there were 5-6 customers waiting in line. THEN AGAIN, I'm told by customer service that I needed to talk to Geek Squad. ARE YOU KIDDING ME!!! Went back to Geek Squad but this time it was a different agent. He told me they changed the policy on their Accidental Geek Squad Protection Plan 3 months ago that they no longer do in store exchanges for GoPros and that they have to send it out to the repair center and that it will take about a month to get a response. Keep in mind, I bought the protection plan 11 months ago based on the fact that they will do an in store exchange. They changed the policy after I bought the protection plan??? That makes no sense to me!!!! This store is a mess! Very disorganized! read more

I went back and looked at my expenditures at Best Buy over the last 10 years. It was easy...everything is in QuickBooks...a simple query and "Bob's Your Uncle" as they say (well, that's what they say in Britain, and it is the "Fortnight at Wimbledon" season, so...). It turns out that I've spent more than $30,000 over that period on a multitude of electronic doodads and geegaws. Everything from computers and monitors and TV's and stereos (you all remember stereos don't you?) to Wii's and satellite radio receivers and CD Players (you all remember CD Players, don't you...of course you don't). And that total grows if you go back more than ten years...in fact (if you extrapolate back to my first Best Buy purchase back in Portland), I would guess that I've probably dropped more than sixty large at BB over the years! That includes my last purchase at Best Buy (about 3 weeks ago) of a $34.99 pair of mic'd ear buds. $34.99...out of more $60,000 The ear buds worked perfectly...twice. The third time I wore them, I pulled the ear bud out of my left ear and it fell apart in my hand! An obvious manufacturing defect. As I drove clear back out to the BB in Tustin, I was confident that BB would simply change them out for another non-defective pair! And when I walked in, that's what I thought was happening...Simple Simon was manning the returns desk when I strolled up with my crapped out ear buds and my receipt showing the purchase date to be about 10 days prior...he told me to go over and grab another pair of the bud's, and he would change them out. So I did...and brought them back to the counter. And that's when the feces hit the spinning air movement device. He started to ring it up and hit a stop of some sort...he asked his manager, Olivia Officious, to come over to approve the transaction. She took one look at the screen and said "We don't do that". "We" don't do "what"? The "what" turned out to be replacing my obviously defective ear buds! I asked what the problem was and she told me (in that voice reserved for explaining the letter "A" to 3 years old's) that I would have to "file a claim" with "my vendor" to see if they would warranty the ear buds. I had so many problems with that statement...from the phrase "file a claim" (it's $35...I'm not going to alert the legal team) to "my vendor" (my friggin "vendor" is Best Buy and that should be the end of my participation in the distribution chain) to the condescending attitude of this "floor manager". It turns out that The Preventers of Customer Service that run this BB are really fun to poke at when they are wrong and know they are wrong...they tried to lecture me about how their policies are designed to help me, the customer...by making me jump through multiple hoops to get a simple replacement of something that they sold me (which was defective) within 10 days of the day I bought the item! If this had been Target or Costco (or even Fry's, for that matter), I would have been in and out with a replacement in 10 minutes. But Best Buy wants me to track down my "Vendor" and try to get the replacement from them. I'll net out most of the rest of the conversation by saying that regardless of the manager that got involved or the logic of my argument: * Current BB policies are apparently set in stone; * Those policies are crafted (and administered) by complete business morons; * These imbeciles apparently believe that if they just repeat the policy, regardless of the question or pretzel logic they use to try to justify their position, that you will become hypnotized and agree with them; * They likely spent more than the cost of replacing the ear buds themselves, in the time spent arguing with me (and, if you think about it, so did I...but a principle was involved...plus, those kids were 100% solid gold pricks about the whole thing so it was fun watching them get red in the face). Best Buy's lack of customer service and business integrity along with their atrocious "this is our policy so suck it Mr. Customer" attitude is exactly why Best Buy is teetering on the edge of bankruptcy (well, that and their ex-CEO's propensity for dipping his pen in company ink, if you will). I am going to help them with that BK thing...the $34.99 that I lost represents the very last time that I will purchase anything from this rapidly failing electronics retailer...and if we do the math, you'll see that they lost a customer spending an average of $4,000 per year with them...over a $34.99 pair of ear buds. Smart Business, to be sure! And I will tell everybody I know about this little episode....it isn't much, I know, but I suspect this little vignette is being played out on a daily basis across the US. Well Played, Best Buy...very well played. read more

We just recently purchased a home and of course, with any home purchase there are always some other expenses involved. In this case, we needed a new fridge, a new tv and a new washer and dryer. Not too bad right? We shopped around, researched every washer and dryer, every counter depth fridge and also, the best place to buy these items and the best price. We didn't want to wait. We wanted it now. When somebody is in a rush it's never a perfect experience and this was truly the case here. We literally did all the leg work ourselves. We walked into Best Buy and chose somebody off the floor to ring up almost $6000 worth of electronics and appliances. We came to Best Buy because they were offering this deal: purchase at least $500 of merchandise and receive either 24 mo 0% interest financing or receive 10% back in Best Buy rewards and since we purchased at least $2500 of Samsung appliances then we receive a Free 24" TV...Sweet!! Sounds simple, right?! And a No brainer deal?! Huh?! WRONG!! It all started when this cashier refused to call a manager for assistance and inadvertently pressed '24 mo 0% financing' instead of the '10% rewards points'. When I got home to sign up(like they told us to do) for the Best Buy Rewards account online, the system said "You didn't make a purchase".. Really?! Then after going out of our way to fix this issue the next day in the store....The manager said we had already signed up with Best Buy Rewards in the store.... Hmmm?? Not sure who signed us up and apparently, we had 3 Rewards accounts at that point ... Oh boy... What a clusterf*ck! And only way to change our credit account status to 10% rewards was to wait until the items are delivered and have a manager refund our transaction then re-ring us up. Yea okay now I feel even more comfortable now... NOT!l On the day of the delivery, the company that delivers for Best Buy informed us, after they missed their time bracket and after we had to track them down for an update, that their delivery truck broke down. So after 8 hours of waiting at our vacant home these two bozos show up and tell me that they cannot wear booties because of safety reasons... Come on rookie... We just spoke to your supervisor and they just assured us that you have special grip booties to prevent slipping down carpeted stairs. Way to go bro... Apparently you forgot them... And to top it off these two bozos scratched my newly painted walls and soiled my new carpet. And you still expect a tip... Yea right lates sucka-lol Oh and by the way, the Best Buy credit card ended up giving us a 10% credit refund in place of the 10% rewards and also gave us the 24 month 0% financing so that counts as one star and the other star is for the great prices we received from Best Buy. Just goes to show: you always get what you pay for... In this case we got a smoking price but had to sacrifice and settle for mediocre service.... meh. read more

The employees that work here need to remember they are at work and that it's not a social event, standing in the checkout line while the staff gossip makes for a poor experience. Not to mention look back and notice that people are in line and continue about your chatter. The mobile booth employees are on top of it, they're professional and greet you upon your visit and make you aware that they know you're waiting will be next. Shape up BB employees, I spend a lot of money here and I'm tiring of having this same experience :-( read more

Have been there xilion times hoping to have a better experience... what a false hope... it just gets worse and worse...and I mean customer service and specially the I-have-no-clue-managers. I don't go there anymore since the other best buy opened in The Districts shopping center within 2 mins drive. read more

My general experience here is, okay...but the customer service is awful. Why would you go into the customer service Zinih if you're planning on being obnoxiously rude to customers calling for information on their orders at your store? read more

Generally, I really do not like Best Buy. I have found that the staff often does not know the products very well, the staff does not go out of its way to help, and lines are rediculously long and slow. Best Buy is not at the top of my list of places to shop. I have to say though that I did have an excellent customer service experience at this Best Buy. I needed to get a cover for my new IPad, so I went in and headed to the Apple area. A staff person was walking by and he stopped immediately and asked if he could help. I needed to know which back covers would work with my keyboard cover. He said he was not sure but he would go and get his IPad so we could test covers. He came back a few minutes later with his IPad and keyboard. We looked at the covers that were available and found one that fit. He asked if we needed anything else. I said we were all set. Unfortunately, I did not get this helpful staff member's name. If you want some good service head to the Apple area of this store. read more

My husband and I just went in this evening after 6 pm to buy a 55" Samsung tv that was on sale. We received the worse customer service. And the guy I want to complain about was not wearing his name tag. As soon as we told him the tv we were looking for was one that was advertised for a certain price, he asked us for the model #. We didn't have that. I mean, how many Samsung 55" tv's do you have on special sale? Anyway, I have this receipt with no associate name on it but I can pick this guy out of a lineup if I have to. I get it, he's in sales. But he was so obvious in trying to up-sell to us. Once he saw that we wouldn't fall for it and buy another TV that was twice the price, Mr. Congeniality shut down barely talking to us even while he rang us out. He didn't ask if we wanted warranty - he just said "2-year or 4-year". We figured out what he was saying. We asked him for our receipt. He held onto it and said "I got it. Go bring your car around." Once our tv was loaded in our truck, my husband asked him for proof of warranty and he said, "oh just go inside and give them your phone number". WTH? Shouldn't we get some paperwork? But it showed on our receipt that we paid for it so I guess we will be okay. This guy was just a ridiculous bastard. read more

Can they please get better signage? I feel like I waste a lot of time walking in circles. Their service is a little spotty at times. I get more help finding a cell phone case than I do purchasing a computer or printer. I do like the selection but I find that it's best to do your research online and purchase online with pick up in the store. read more

Kind of a funny story happened to us around this Best Buy earlier this week... On our way to a couple days at Disneyland with our five year old. Typical early morning, pre-vacation rush at the house - clean underwear, PJs, stuffed animal, Disney passes, camera, dog, bottles of water, snacks, doors locked, stove off, cats fed, gas in the car, rush rush rush come on come on come on. Realized about halfway to Orange County that I'd forgotten not only the address of/directions to the hotel, but also the name of the f*cking place. Tried to go online to orbitz via cell phone, but no luck. Pulled off the freeway here in Tustin to pee and see if we could find an internet cafe, a Circuit City, or a...hey look - Best Buy! No honey - remember, we HATE Best Buy. Remember what happened when we bought the TV? Yeah...but I f*cking forgot to write down the name of the f*cking hotel, and how else are we going to figure it out? OK...but they better not be idiots like at the San Diego Best Buy... So we go in. We find the computer section. None of the computers has an internet connection that's connected. We go up to an employee work station looking thing and I ask the manager-type who's there if there's an internet connection I could use for a minute. He says sure, we just have to kick this guy (indicating techie-looking guy sitting at computer at work station looking thing) off this one. Techie-looking guy gets up immediately, SMILING even. The manager guy tells me to go ahead, asks if I need to check my email or something. I tell him an abridged version of the story while I log in to orbitz, google map the address, and figure out where we're going to be sleeping for the next two nights. Manager guy is pleasant and friendly and personable the entire time, even though it was obvious we were just taking advantage of their technology and not going to buy anything. AND the bathroom was clean. My faith in Best Buy is somewhat restored after this experience...but I still may stay out of the one in San Diego, just to be on the safe side... read more

This is my store for when I want to buy any DVD's, Games, CD's and Electronics. The store is always clean, organized and the staff is really friendly and helpful. I can always find someone nearby to answer my questions. I've never walked out of this store empty handed. I recently started ordering on their website and decided to chose the "pickup at store" option, so I didn't have to wait for my items to show up and I saved money on shipping! I received my confirmation of order, within minutes, via e-mail and then 15 minutes later, my items were ready for pickup at the store! It's so much easier this way! I went to the store, walked straight to the customer service line, showed my ID and credit card and 2 minutes later, I was out the door on my way home! read more

I usually never go to electronics stores because well, internet and Amazon. Anyways, I came here with my boyfriend as he was picking up the new Call of Duty game. As he was doing that that, I browse the store to look for a specific keyboard to possibly get my boyfriend. I browse and I browse, couldn't find it. I am literally looking like a lost child in this store, and I was quite surprised that no one offered to help. It's not like there weren't enough employees in the store. The ratio of employees to customer was like 5:1, so I don't see what the issue is here. Maybe I look like I'm not going to buy anything, so it would be a waste of time and breath to ask me what I'm looking for? I don't know. Regardless, I feel like there should be some sort of acknowledgement or something. I wouldn't come back here unless I already know what I want and it's in stock. Not gonna come here to just browse and be ignored again. Kthxbye. read more

Best Buy is a joke of a store now. It doesn't matter if the store is in Tustin instead of Costa Mesa or Orange. Customer Service is just awful because management doesn't seem to care. Anyway, I tried to return something to this specific store. I get some idiot who looks at my receipt, types something in, and says it can't be returned because the item has already been returned. I point out to him that the item in question is right under his nose. How can it already be returned if I have the item with me?!?! He says he doesn't know, but that he can't do anything. Of course, I return the item successfully the next day at another Best Buy. Apparently, all that guy had to do yesterday was do a simple lookup to view an updated receipt. Why didn't he do it? I don't know. Just seems like Best Buy doesn't care who they hire anymore, and training competent people is a chore left to stores like Apple. read more

I hate this store, hate it, hate it. I use to like Best Buy, good selection, lots of stuff to see, priced like everywhere else. Now I like Best Buy in general a lot less (below) and this store in particular for the following reasons: 1) Customer service from a Best Buy employee. Generally a sub par experience, doesn't seem like anyone here knows much in depth about what they are selling. 2) The constant bombardment by their partner vendors, and I mean Cox, DirectTV and Samsung. I am was talking on the phone when I was in here yesterday, mid-converstation while I was browsing when someone came by and interrupted me and states "Oh hey... Have you heard what Best Buy is doing for it;s customers? blah blah about DirectTV, told them I am not interested, off she walks. One minute later "Oh hey... Have you heard what Best Buy is doing for it;s customers? blah blah about DirectTV.... again? Different person, really" While I was already talking. Next a Samsung walks up to me asking me if they can show me how their phone is better than what I am holding. Umm, you can see I am holding an iPhone 6, meaning I received it in the past week and probably not interested, nor did I walk into Samsung Land real estate section in the Best Buy, I was in the Apple area. 3) I had to do a return, they demand your ID and scan it. Why? You have my credit card information you don't need to see my ID. They say it's because of people buying and returning things multiple times. Well you should deal with that through some other method other than bulk collection of driver license info... I am done with you Best Buy, bye bye. read more

I understand the 15 day return policy. But when you're just one day over, and spend $500+ on a malfunctioned laptop, and then proceed to tell me your geek squad manager recommends I put a fan next to my laptop while I do work (hilarious)... and then I go to another Best Buy and they override the one day, and let me EXCHANGE the pos laptop, you lose a customer. The Best Buy team I went to instead didn't have great things to say about your team either. read more

This is review is for their PC and Geek Squad Department I've been a couple times to the Geek Squad where the employees weren't as helpful. Kevin on the other hand was very honest and helpful in my options of what to do next. Kevin took the time to explain to me that although my display was broken my hard drive was still intact, and all I had to do was buy a new laptop. He then told me to look at the options best buy had and to come back with the new laptop, and that he would assist me whenever I needed. I then proceeded to the PC department, where a lady named Zarha helped me. Loving my old laptop, I was very particular and picky in the selection and features I was looking for. She was very patient and insightful in helping me with my choice. She was thorough in her explanations, therefore making it easy for someone who is technologically challenged. After purchasing my laptop, I headed back over to the Geek Squad where Kevin further assisted me. He was helpful in telling me what the next steps would be to transfer everything from my old laptop to the new one. He even patiently assisted me further by answering more questions that I had for him. I went back to Geek Squad to get my new laptop and a guy named Liam helped me this time (5/27/15). He was very helpful and patient as it seemed he was the only technician. He was able to multi task very efficiently! I was in no rush so I told him to take his time, and as I kept waiting patiently for him to help me navigate the new windows, he made sure to check up on me and didn't just leave me there! I highly recommend going to this best buy for Geek Squad and the PC department and looking for these three people because you won't be disappointed! read more

Robert and Brandon, Samsung experts, were marvelous trainers. They helped us understand the vast number of applications, video, camera, email, google, etc. this Galaxy S Tablet is capable of doing. We are so pleased we purchased it from Best Buy because of the high level of support Robert and Brand provided. They were very patient and explained everything on our level. thank you for this wonderful service Carol & Bob Makenen read more

So I came to this Best Buy with a really annoying problem. First off, I had a speaker out which I'm not used to it at all... I'm used to my sound system sounding great but the problem was, I wasn't sure if it was the speaker, the stereo, or a wire, maybe even a fuse? Luckily, Albert was there. He's the best, he helped me diagnose and find the problem, then wouldn't even take a tip I tried to give him. If were more people like him working at stores like this, I'd be back more often. Because of him, I will be, especially if it's a car audio situation. Give Albert a raise! read more

Best Buy - Oatmeal played in the bushes while I took my car apart. Albert used the voltage meter and explained what was up. Oats pooped. - Electronics Near Me - Tustin, California

I am writing this review to let you know, recently I bought a washer and dryer at this BestBuy. I used a credit card that I rarely use; a few days later I had two charges totally a little over $200 on my card ( iTunes ). Beware!!!! Be Careful!!! read more