1. Bettar

    1. Bettar

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    Kensington, MD

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    Bettar

    3.2 (52 reviews)
    Closed 8:00 am - 4:30 pm

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    10 years ago

    I have always been happy with Bettar's service. I've called them 3 times and have had same-day service 3 times.

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    14 years ago

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    12 years ago

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    15 years ago

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    15 years ago

    Great customer service on the phone, honest service in the home. Helped me out after Sears failed to fix my fridge. Could not ask for more

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    12 years ago

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    14 years ago

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    11 years ago

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    13 years ago

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    Page 2 of 2

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    Review Highlights - Bettar

    Marc came to fix our dishwasher and he was friendly, loved my dog, and fixed the dishwasher in minutes.

    Mentioned in 3 reviews

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    SIS VA

    SIS VA

    1.4
    (216 reviews)

    The owner, Chris, was unprofessional and very disrespectful during the call to confirm the…read moreappointment. I would have appreciated a much higher level of customer service. His tone was abrupt and rude, and he even threatened to cancel the appointment if the parts that the warranty company ordered had not arrived beforehand. As the saying goes, it's not just what you say, but how you say it. If this company had not been recommended through the warranty company, I would not have chosen to do business with them.

    This company was recommended to me via LG Service (that is a service not worth much)…read more First, the person who initially called with whom I spoke, was told that since the problem started, I had installed a new vent hose. That was within the last 60 days. He said good. Then he said that it's a heater problem & would order the part and that when it came in, he would call to schedule the service call. Then tech shows up without the part (I thought uh oh) & clearly my telling the guy on the phone that I had installed a new vent hose, was not transmitted to the tech, because he came with absolutely no information on the problem I was having with the dryer. He asked me to explain it to him. Unbelievable!! The tech was out in 10 minutes, refusing to believe that the vent lines were clear and told me that he could offer no solutions beyond me hiring a vent cleaning company! I was absolutely flabbergasted. So no, I would not recommend your company to anyone. Most unprofessional. The tech who came in a dilapidated little car, advised me to hire a vent cleaning company, rather than just to either shorten the vent hose or replace it. He didn't even inspect the vent system until I forced him to & disproved his theory that the vent system was not clogged. His diagnosis was completely incorrect! I asked him if a long vent hose could be creating the issue. He replied that it couldn't. My shortening the vent hose myself solved the problem. The tech was no help & had nothing to do with solving my problem.

    Bettar - homeappliancerepair - Updated July 2026

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