What a great find is this place! Vision Appliance Repair delivers professional and high-quality appliance repair! The representative Kal showed up on time, was polite, knowledgeable, smart and effective. All visits were pleasant and successful. I would never hesitate to ask this company in to my home to service my applicances. I highly recommend Vision Appliance Repair to one and all!!! read more

Honest Professional Customer Service, Technical Expertise and Advice Washing Machine Repair read more

I have several rentals in the area and have been calling Vision Appliance Repair for 5 or 6 years now. Over the years there have been dozens of service calls and I've always been very grateful for how responsive and helpful their inbound service team is, especially Jacob! We recently had an extremely frustrating experience with a new Samsung appliance that arrived with a broken control pad. Vision had done the installation and was roped into matters because Samsung wouldn't even look at the appliance without it being uninstalled from the wall but still hooked up to electric... I was really at wits end trying to deal with Samsung, eventually having 5 different appointments with their one tech that services MD / DC and never got my issue fixed (one was a no show and two were rescheduled or cancelled). During this time, Salma from Vision Appliance Repair actually called Samsung for me to try and troubleshoot. She also tried to source a new panel / parts so Vision could just fix it (unavailable given how hard it can be to get Samsung parts for newer appliances) and repeatedly went out of her way to help me. This included scheduling techs for all the specific days and time windows that my tenants needed. I am extremely grateful for her help and after the Samsung experience, more aware of how hard it is to find an appliance repair company that has such great customer service. I highly recommend them! read more

I lost my wedding ring after mistakenly washing a pair of pants with the ring in the pocket. I hired Vision Appliance Repair to help me find it. They systematically checked all the exterior parts of the machine, including the gasket, seal, and filter. They ran a spin cycle to listen for noise. They could have charged me HUNDREDS of dollars to open up my machine with no guarantee of finding the ring. But they were honest. They encouraged me to wait for a few weeks, run a few loads, and check the filter again. I did, and they were right! We just found the ring in the filter. Honesty matters, especially when you're working with people you don't know. And Vision Appliance Repair is honest. I cannot recommend them highly enough, and I will definitely be using them again. read more

They replaced the drain pump on my 3 year old dishwasher for $300. 3 months later it was dead and needed to be replaced again. Since I was a week outside their 90 day window they told me I'm out of luck. Another $300 down the drain. Never using them again. read more

Had Cal come and maintain our old Sub Zero fridge. He was professional, efficient and knowledgeable. He came right in the middle of the time window provided. A pleasure to deal with. We'd definitely use their services again! read more

Simon from Vision Appliance Repair came today to diagnose my non-working GE washing machine. He was very thorough and checked every single possible problem. I trust his diagnosis and have ordered the new part that he recommended will cure the problem. read more

TLDR: This company's "elite tech" couldn't diagnose or install a simple fridge gasket correctly, which caused me to get another brand new gasket and reinstall myself. I regret ever hiring this company. I will never use them again. I used their company to swap a fridge gasket. They quoted me $195 to swap both gaskets. When the tech came out he looked at the first one that I tried myself and told me it was installed correctly and then they swapped the second one within 1 minute. During this he also said that the gaskets weren't the problem and wouldn't listen to me when I tried to explain why they were (I could see light coming from the fridge and condensation built up around that area). The tech took the shelf out of the fridge to show me that I was wrong and damper door was closed. He ended up being wrong and the channel where the damper door was, had just frozen over because of the over-use due to the gasket leak. He tried to talk down to me and make me feel dumb even though I was ultimately correct in my diagnosis. After he was done I could see even more light coming out of the side than with the old gasket. He spent a few more minutes trying to heat it up to form it to the door and then tried to charge me the whole $195. I stated that he only did 1 gasket and not 2 so I should only be charged half. He rolled his eyes and then went back and forth and he said "fine how much do you want to pay" I said "I guess 110 since you tried to help with a diagnosis". After he left I noticed that the brand-new-out-of-the-box oem gasket that I had installed was damaged at the exact spot that he jostled the shelf from and the new gasket had more light coming out of it than the old gasket. When I called in to have them come rectify the situation they told me the "elite tech" wouldn't have made this mistake and if he had, he would've noticed. I mean WTF kind of response is that. So they did nothing except give me my money back for the service. They also said that the gasket would form itself to the door after a couple of days/weeks. After two weeks of my fridge being out of order waiting for the new gasket to arrive, I then double checked to see if the one they installed ended up forming to the door... they were incorrect about this as well and the light was still coming through. With a little time and YouTube research I was able to figure out where the tech went wrong and how to install both of them correctly (the magnetic strips inside the gasket need to make full contact with the door when closed), and now they're both fully formed to the door making a solid seal. read more

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Vision appliance repaired the hose that dispenses water from the fridge door. I appreciate this company's customer service and commitment to their work. Gideon took the time to kindly explain the issue. read more

Truly a great customer experience in quickly and professionally repairing a Bosch fridge that was freezing food. The office representative with whom I spoke initially took my information and scheduled an appointment for the next day; he also asked for the model number so that the technician could have the appropriate part(s) on hand in case what he suspected might be the issue turned out to be the problem. They sent email and text updates to confirm the appointment. And as a landlord who doesn't live locally, I appreciated that they communicated directly with my tenant. The technician, Kal, arrived timely and quickly diagnosed the issue. He called me to explain the issue and clearly set out the costs for parts and installation. The whole experience was very easy and I would absolutely work with this team again. read more

Vision Appliance comes through again! Gideon came to fix my Kitchenaid dishwasher today and successfully fixed the door hinge with a little ingenuity and sweat. Far better than replacing my 6 y.o. appliance. Fast, responsive service is what I've come to expect from this company and they don't disappoint. read more

My Whirlpool Top Load Washer of 12 years suddenly stopped working properly. Sure, you might think "well it's 12 years old" duh! I thought the same thing. I was NOT financially able to purchase a new washer and dryer set. So, I called Vision Appliance Repair to get a quote to repair my washer tub because it was misaligned. I was able to get an appointment the next day. Weds, the scheduler was very nice and professional. The next day, Khaled, repair technician called me with his estimated arrival time. Khaled was professional and extremely helpful! Khaled conducted a thorough diagnosis of my washer and immediately identified the problem. Khaled explained everything to me in plain English and answered all my questions with ease. Khaled offered me several plausible suggestions as to how best replace my existing washer and dryer set. I am very happy with my service and would recommend Vision. However, I might add that the cost is somewhat expensive. Thankfully, the service call is waived should one decide to authorize the repair. It would be nice if Vision offered discounts to new customers to mediate the sticker shock as I experienced. read more

Did a quick Google search on why my washer wouldn't shut off after final spin dry cycle. Turns out the timer on the unit was likely dead. Five year unit. While on the internet I also did an "appliance repair near me" search and up popped several choices. They all had Google reviews so I picked "Vision" which had a 4.9 overall out of 5. Cross-checked it against Yelp reviews which were also consistently high so I decided to call them up and make an appointment. Gentleman who answered was courteous and professional. Spoke to him on Tuesday, and he said he could have a tech out on Friday between 10a-1p.... And the tech would call 30 minutes prior with confirmation and ETA. Service call is $59 but waived if they also do the work. My tech, Mohammed, called @9:30a this morning and arrived @10:05a....just as promised. He did a diagnostic, showed me the new timer in the box that he had brought, and gave me an estimate. The part was $106 and the labor with tax made the final bill $299 so I agreed to move forward with the work. He was done in about 2 hours. Washing machine fixed and cheaper than buying a new one. A happy ending. read more

Great company! Fair pricing! Professional! Concise Communication! Sammy and his team have been taking care of my apartment building for years. read more

I called them to have a technician install a dishwasher who was able to come out within a couple of days. I was told by technician that the dishwasher's control board was faulty and to call Bosch/Home Depot for a replacement. I arrranged with with Bosch to have one of their certified technicians review the installation and actually see if the control board was faulty. The Bosch technician was able to start the dishwasher without any problems (there was about a 5 to 10 second delay from the dishwasher starting up but the Bosch tech explained that this long pause is common on the initial start up of a Bosch dishwasher). Since the dishwasher started just fine the Bosch tech inspected the work done by the technician sent out by Vision. The first thing that the Bosch tech noticed was the loose wires on the floor to power the dishwasher, stating that this was a fire hazard. The dishwasher installation kit did come with a junction box so these wires would be not exposed and cause the potential for harm. The Bosch tech also noted that the dishwasher drainage pipe was lower than the recommendation for installation, which would cause the pumping motor to work a more and cause more wear. After the Bosch tech explained to me what needed to happen to properly install the dishwasher, I went to work to disconnect the wires and hoses from the dishwasher. The first thing I did was install the junction box under the sink and used an existing hole to feed the wires through. Connecting the wires in the junction box, was as simple as matching the colors of the wires and screwing them in place. I screwed the junction box at a location high enough so the wires would be protected from any water linking or pooling. Next, I drilled a new hole on the cabinet wall adjacent to the dishwasher so the dishwasher drain pipe was higher than it was left by the Vision technician. A few days after I re-did the installation, I received a call from the installation tech, who asked for an update regarding the dishwasher. I relayed the events as I state above, and he stated that he wasn't actually done with the installation as a way to explain why the dishwasher was left the way it was. He I would be charged $200-ish for the installation. I requested to speak to his supervisor to discuss the subpar installation work, but I haven't received a any sort of contact from his supervisor only a VM from someone in there office saying I still owe $200-ish for the installation. read more

Vision Appliance Repair - Report from Bosch - Appliances & Repair Near Me - Washington, DC, District of Columbia

A botched $300(ish) repair job cost me a $2,000 refrigerator. On 26 June 2021, Vision Appliance tech Max tried repeatedly to pry out a non-functioning ice maker from my Samsung refrigerator; and, in the process the sealed system was broken causing a Freon leak and ruining the cooling system for the entire refrigerator/freezer. Adding insult to injury, I had to pay $59 for this "service" and the company has not responded to my emails and Facebook placed complaints (I did notice that my Facebook based complaint was buried below older compliments). At the time, Max claimed he uncovered a pre-existing leak but not to worry because the ice-maker system would not affect the rest of the refrigerator. Within hours of Max's visit my refrigerator was losing temperature and Freon gas had leaked both inside and outside the refrigerator tainting the air and any uncovered contents. 24-hours after the visit the refrigerator held no cooling air. Before the repair visit, it was 12months that the ice maker hadn't dispensed ice; an unfortunately common problem with Samsung ice-makers to freeze up. Yet, the refrigerator and freezer worked perfectly. Max is a super friendly guy with whom I have gotten great service on multiple projects since 2019. This time, it seems trying physically to force the ice-maker - vice putting it through "forced defrost" or calling Samsung for advice - irrevocably damaged the system. read more

Vision Appliance Repair - The post visit photo - missing screw, scratched pull top - Appliances & Repair Near Me - Washington, DC, District of Columbia

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Simon T. of Vision Appliance Repair just did a fantastic repair job on our 10-year old LG refrigerator (needed a new mullion or flipper) and 10-year-old LG range (needed a new bake igniter). There was a slight delay in obtaining the new parts, and the office staff kept us apprised throughout. Excellent service; we would use them again without hesitation. Nancy H. read more

We arranged a service call for an overheating dryer which was cancelled with no notice. Service was rescheduled for the next day. Technician showed up an hour and a half past the service window indicated. Again with no notice. We had to call and ask ETA. UNSAT customer service. Once the technician showed up problem was fixed easily, but unfortunately the tech clogged up our bath tub drain with dryer lint. read more

Great Service ! Our Service Technician was very friendly and professional ! He explained what was wrong with our gas stove and fixed it. We couldn't have asked for better service. Thank you ! read more

I dread service calls but I was very impressed with my experience working with Vision Appliance Repair. Chad K was friendly, knowledgeable and efficient with his work on identifying the issue with my refrigerator. The service and parts were reasonably priced and I am satisfied with the end results. I would gladly reach out to Vision Appliance Repair for future appliance service requests! read more

Needed repair work on a GE refrigerator/freezer that was in use for only 1 year and 8 months. A loud noise was coming from the evaporator fan. This company had a 4.9 rating on Google reviews based on 408 reviews. This rating was for the DC business. I contacted them and they set up a repair visit through their MD business. The visit was two days later on a Saturday between 9 AM and noon.. The trip fee and diagnosis costed $59. The $59 is eliminated if you have them repair it. The technician arrived at 10 AM and was wearing a mask. This mask thing is important to people because of Covid-19, but the vaccine will make it mute in the near future. He removed his shoes at the door. The technician removed the freeze door and the freezer back wall to get to the fan and evaporator. The evaporator was coated with ice, so the noise was due to the fan scraping the ice. He deiced the evaporator and put everything back together. A new control module was needed because the defrosting wasn't working right. He needed to order the part. I had to wait until Monday for the repair. The refrigerator worked, but started making the same noise on Sunday night. After the technician left, I attempted to put a few things into the freezer. The freezer drawer made a thunk sound when I opened it. While closing the drawer, it would get stuck 3 inches from full closure. It required a hard push to close it. It had never been like that until the technician took it apart. I called the company on Saturday night and left a message to complain about it. A woman called on Sunday to say that she would put in a work order for the door and they would talk to the technician about the door problem. Everything was fixed on Monday. The evaporator was thoroughly deiced, the control module was installed and the door was fixed. Come to find out, the technician installed the screws to the door rails backwards. That caused the tall screw heads to hit the plastic bump stops in the rails. That stopped the door from closing easily. Total repair time was about 3.5 hours. 2 hours for the first visit and 1.5 hours for the second. Total cost was $375.61. The control module costed $184. That price was only $9 more than the online price at a parts supplier. There was no charge for the door. The work was thorough, the technician was reliable and professional, the company was responsive and the cost was reasonable. I would use them again. GE refrigerators, maybe not. read more

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AVOID AT ALL COSTS- 'Chad' who no longer works here broke our DW late 2022-shorted it out and never put kickplate back correctly either. We called and it was hard to reach Owner- he shouted us down-could not even speak to say what went wrong. Shady and very rude. We wasted $268 -now using a certified GE Tech to fix the problem caused by Vision-you have been warned read more

Called Vision due to the glowing reviews. They have now been out 3+ times, we have a washer that still doesn't work, and damage to our ceiling below the washer which will require expensive repairs. They had multiple reasons why it would work and leak. Bad pump. (Replaced) Bad gasket on pan where it connects to floor (repaired) Problem with gasket around front loader door. (cleaned out) Then the last time it was "repaired" the washer stopped within 20 minutes of them leaving it full of clothes and water, stuck closed, with an error code that there was a kink in the hose or a pump problem. They couldn't come back for 2 days, with wet clothes stuck in the washer, and this time they said it was the circuit board was bad. When we questioned it, we were told we might want to find a "certified" LG repairman. Now they say that- They did offer to credit the previous repairs (over $500) towards the circuit board. We said we were going to get a second opinion. So we still have a washer that doesn't work, and expensive repairs to ceiling below. And basically they said they couldn't repair and we needed an LG certified repairman. I wish I could attach the picture of the ceiling damage-it says it all. read more

Vision Appliance Repair - Celling below washer after "repair". - Appliances & Repair Near Me - Washington, DC, District of Columbia

Fair pricing, great service! Max was fantastic! He was early and called to let me know he was in the area. When he evaluated my drier he let me know his initial thoughts about why I was smelling gas. At first he suspected the valves needed to be changed, but later determined that the unit just needed to be vacuumed out (the less expensive option). The entire time, he was pointing out what he was doing and was extremely professional. It's been a few hours since the repair and the gas smell has not returned. This is my first appliance repair and probably not my last. Will be reaching out to Vision / Max for any future repairs. Highly recommended. read more

They came to my home to do a diagnostic and possible repair of my refrigerator. Paid them $73. I was told the refrigerator was in disrepair and had to be totally replaced-- only for the repairman to reverse himself and say it was fixable. The next day fifty dollars of groceries spoiled and the inside of the refrigerator was room temperature. The guy came out again the following day; said that the refrigerator was fine and sure enough within 24 hours it was not working again and all of my expensive groceries spoiled. Not responsive in answering phone nor giving my money back. read more

Vision Appliance's listed phone number (202-602-7775) was actually the listed number of another company, US Appliance Repair (https://www.usappliancerepair.com/), that can no longer be found. US Appliance Repair did repair work for our Viking refrigerator last year for several hundred dollars. When the problem persisted after a few months, we called US Appliance Repair but was routed to Vision Appliance instead. Our record could no longer be found. Vision Appliance claimed that they could repair Viking refrigerator. We paid another diagnostic fee for them to come again, but when the technician came, he told us that nothing was wrong. The issue still persisted but Vision Appliance wouldn't refund the diagnostic fee even though no actual work was done. We've now asked a certified Viking service company to diagnose the issue, and they almost refused to do the work after inspecting because they did not want to be responsible for the previous work. As Vision Appliance and US Appliance Repair share the same phone number, we suspect these two are actually one of the same company that switches names when things go bad. Even if they are not the same, Vision Appliance still did not meet its standard of customer care, as it wouldn't refund the diagnostic fee even though no work was done read more

Our washing machine broke a couple of weeks into the recent coronavirus scare. The inability to wash clothes seemed like a problem since we are using a lot of rags and things to keep clean around the house. Vision Appliance sent Wil to check out the problem the day after I called. He came wearing a mask and did a diagnostic on the machine. When he was done, he told me that I needed a new drive motor, but the good news was that it likely had a 10-year (turns out it was lifetime) warranty on the needed parts and that I should try to get them sent to me instead of him charging me for parts. I called the manufacturer and they told me they could get the parts, but that I would need to use one of their own repair techs. When I called Wil to tell him this, he advised that I save the money instead of having him charge me for the expensive parts. He also said that it would assure that we got OEM parts too. In the end, he said it was in my best interest to go with the other service so I could save a ton of money. What an honest guy! I will use Vision for all future appliance repairs. read more

When my Viking range stopped working, I contacted an appliance repair shop recommended by the manufacturer. Everything about the interaction was what you don't want: Their attitude sucked (it was like they were doing me a favor), scheduling was a pain, and the repair was going to cost more than buying a new range (albeit not a Viking). Someone recommended Vision. What a difference. Scheduling by email was simple. They were able to come right away. They called to let me know they were en route. The tech, Kal, worked independently and fixed the problem. Their fee was fine. Since then, we've used them another time (this time to replace the igniter on the same Viking range!) and we were just as happy as the first time. And while Kal was here for the Viking repair, we asked him to look at our dishwasher, which was leaking. He did so, told us the problem, and then called back to give us the cost estimate. Unfortunately, the part that needs to be replaced is an assembly and the cost is very high and Kal was pretty realistic with me about whether it was worth fixing or replacing. Very pleased with them. read more

Vision replaced the igniter on an aging Wolf gas oven, roughly 20 years old. (They are listed on the Sub Zero/Wolf Factory Certified Service page.) Each stage of the process--scheduling, diagnosis, repair--went smoothly, and now we have a working oven again. Thanks! read more

Did awesome job repairing dryer. Was able to fix with a part that cost about $10-20 versus what another company said would cost like $175-200 dollars. Other company quote was nearly $400. But Vision was honest, careful, courteous, on time and what one would expect from a well qualified, professional repair guru. Total job was $185 (for one of those tall dryers by LG). Didn't have to spend for unnecessary parts from another company and had no confidence that the tech person from that other company (not used) was being too rough-shod and hasty -- to the point that -- is almost expect they'd break another part (after more than double cost estimate of Vision's completed work). It could be that e company we did not use was in such a rush -- they did not do themselves any favours. Why because that roughshod approach raised immediate concerns and lead to lack of trust. I highly recommend Vision Appliance. Honest, on time and careful and fair price. And even helped with clean-up! read more

Exceptional work. Friendly, professional, respectful and knew what he was doing. I always received a call before arrival and pricing is very fair. I definitely recommend them. read more

This is my 3rd time using this company & again got great service. This time was for a leaking refrigerator. Kader really listened to what I told him, fixed the problem. Just as he was leaving, he asked me a follow up question, & realized from my answer that there could be a second problem. He was right! I don't hesitate to recommend this company. Punctual, polite & detail orientated..what more could you want? read more

Very professional,I called them yesterday they stopped by same day fixed my Fridge and give me great deal . Thank you MAX for leaving your house and take car of us during this pandemic . Stay Safe read more

Max is prompt, thorough, and even researched our issue after he left and texted a solution. Have used this company for 2 GE appliances and will call every time. Highly recommend read more

Prompt service (fit me in same day). Technician took his time, figured out the problem and let us know how much the repair would be. (Never buy a Samsung appliance BTW). Very very reasonable charge for all the time he spent. Will definitely use them again. read more

Was able to get a next day appointment to make repairs to my dishwasher and ice maker/water dispenser on my fridge. Technician was very professional and knowledgeable. I ended up getting anew dishwasher installed and decided not to repair the ice maker/water dispenser due to the cost vs. age of fridge. Would definitely use them again. read more

I recently had a customer service issue that was handled incredibly well...for that reason alone would hire them again.

I needed my fridge handle, oven door and microwave serviced. They came out quickly - within 2 days of calling - were timely, professional, and wore a mask. They called or texted to let me know when they were on the way each time. My fridge and microwave were repaired. I was informed my microwave's circuit board was going out and if it did to buy a new microwave because to fix it would be expensive. My oven needed a part, which was ordered right away. When the part came in they came back out. Unfortunately even with the broken part being repaired the door was so damaged it couldn't be fixed. Similarly, the cost to replace the door would be as much to purchase a new stove. I wasn't charged for the services that were not fixed. I will keep Vision in mind for all my appliance repair needs in the future. read more

My Bosch dryer had developed a very annoying rattle a few weeks ago. I called this company and made an appointment for a service call. Shadi and his partner came out, on time, and began working. They were very thorough and diagnosed that a part needed to be ordered. The next morning Shadi called to give me the price for the job. Very reasonable! A week later they were back and the dryer is like new. This was a wonderful experience. read more

It is quite refreshing to find a company that looks after the interests of its customers over profit! I had a made a first-time service call to Vision Appliance Repair for my freezer's icemaker that was not producing ice. After analyzing and eliminating what potentially could be wrong, Sbai Lamjed, the technician, concluded that there was a probability of it being an issue with the water filter housing. Rather than using that assessment as gospel, he accepted my inclination that the water filter I installed days earlier might be defective and was willing to let me replace that filter with a new one I had bought. We agreed to wait several hours to determine if the water filter was in fact the culprit. The unit did begin producing ice later in the afternoon but at a rate that seem to suggest something was not right. I went ahead and decided to do the repair. That said, the volume of ice making increased by morning. I texted a photo of the ice bucket to Mr. Lamjed and asked for his professional opinion as to whether it was necessary to do the repair. He concluded that the ice production was normal but decided to come back to make sure there were no leaks. With no leaks, he gave it a green light and advised that I change the filter regularly. I was charged only a very reasonable amount for the service call. The fact he did not take advantage of the situation and replace a part that did not require replacing speaks volumes for Mr. Lamjed and his company. Vision Appliance Repair have won themselves a customer for any future repair I might have! read more