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    Bianchi Mechanical

    5.0 (1 review)
    Closed 7:00 am - 5:00 pm

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    5 months ago

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    Reyes Heating and Air - Preventative maintenance at Bon Air Center

    Reyes Heating and Air

    (156 reviews)

    Late to review but we've had a great experience with Reyes Heating & Air -- first to install our…read morezoned HVAC, and then for subsequent service visits. We found their prices to be reasonable. More importantly, Udiel (the owner) and his team are all responsive, friendly and helpful. When our heating system broke down over the holidays, they still were able to have a guy come out on Dec 26 (despite being closed) to identify the issue and order us a replacement part. He told us what needed to be done to prevent it from happening again -- essentially the crazy winds knocked the cover off a unit off roof loose and water got in. They managed to secure us a part quickly and replaced in before we had friends come over for New Years Eve. So grateful for their help during the holidays. Cannot recommend Reyes enough!

    I posted asking for help on my local Facebook page and got dozens of responses…read more I ended up reaching out to Udiel from Reyes Heating and Air, who had made a surprising and generous offer on my original post -- to replace my water heater at no cost. I'll admit, I was skeptical at first but after speaking with him on the phone and learning more about his experience and heart behind the offer, I decided to have him come take a look, hoping maybe it was something simple. Udiel and his young assistant (who had the best smile -- I'm sorry I don't remember his name!) arrived promptly and got right to work. After assessing everything, he explained that a leak in the heater was keeping the pilot light from staying lit, even after relighting. Since the unit was installed in 2010, replacement made the most sense. I accepted his offer -- gratefully. The installation took a few hours, and there were a few hiccups removing the old unit, but they handled everything calmly and professionally. I now have a brand-new water heater with a warranty -- and hot showers again! Udiel has nearly 30 years of plumbing experience, but what stood out to me even more than his skill is his character. He showed compassion for my situation as a single mom laid off in October. He believes in karma and giving back -- locally and to Guatemala, where he's originally from -- and more than most people, he lives that belief through action. He helped me when I had no money and no hot water and that's something I won't ever forget. Kindness matters. Acts like his restore my faith in humanity and remind me that we really need each other. Doing good feels good -- on both sides of the exchange -- and I fully intend to pay this forward. I hope we all continue to look for small (or big) ways to do the same. I wholeheartedly stand behind his work. He is an excellent plumber and a genuinely good human. If you ever need help with heating, air, or plumbing, please consider: Reyes Heating and Air 415-375-1490 57 Hamilton Drive, Novato, CA 94949 www.ReyesHeatingandAir.com CA Contractor #1057236 They also offer free estimates and discounts for seniors, veterans, and first responders.

    Jazz Heating, Air Conditioning and Plumbing - 7

    Jazz Heating, Air Conditioning and Plumbing

    (94 reviews)

    We chose Jazz over several other Yelp provided contractors to replace our heating and air…read moreconditioning systems. From the very initial contact with them, I found them to be thorough and very professional. I liked that we received a text notification when our technician was on his way with his picture and some interesting background info on him. Sammy, their technician, was very clear, detailed and knowledgeable. Despite being out of town at the time of his inspection, he provided me with everything I needed to make an informed decision (including emailed pictures of the interior of the furnace). From there, the quote was sent immediately and, upon acceptance, the install was scheduled for the very next morning (rather important for a heating problem in mid-winter.). Next morning, just as I was advised the previous day, I received a text to let me know the installers were on their way. They arrived around 9am when they said they would and completed their install of our system by late afternoon. I cannot recommend them highly enough. They are a professional family-owned company that goes out of their way to please the customer and follow-through on what they say they will do!

    I scheduled an appointment by phone for the following day between 4 and 8 p.m. After waiting…read morethrough the entire four-hour window with no one arriving, I called after 8 p.m. and learned that my appointment had actually been scheduled for a different day. When I was offered another appointment, I asked whether they could provide a smaller arrival window since I had already spent four hours waiting for an appointment that had been scheduled incorrectly. They were not able to offer one. What was most disappointing was how the scheduling error was handled. I spoke with the same person who had originally scheduled the appointment, but there was no acknowledgment that the appointment had been entered for the wrong day and no apology. I was told they understood that the situation was frustrating, but that felt very different from taking responsibility for the mistake. I understand that scheduling errors happen. What mattered to me was how the error was handled once it was discovered, and unfortunately the response did not give me confidence in scheduling another appointment.

    Bianchi Mechanical - hvac - Updated September 2026

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