Scott and Rick did great job. We had two other HVAC companies come and check out our problem. Neither one of them would go under the house. Didn't want to get dirty ! Rediculios ! I would never use any other HVAC company . Big Bear HVAC will get it done correctly for a very good price. read more

July 17. contractor's license shows inactive on state contractor board. Not able to contract. be aware. read more

Big Bear Heating & Air - Inactive license - Heating & Air Conditioning/HVAC Near Me - Ripon, California

I had work done with them several times and each time they came through when I needed it the most air conditioner went out and they came out the next day. I think it's a great company is very courteous and got the job done. read more

Scam artist doesn't respond to calls says he's going to show up and never does does not call and give reason why we have had multiple people in our family call him and he won't answer or respond. My 78 year old mother has only had her unit for 2 years and it's not working. Again, SCAM ARTIST!!! DONT RECOMMEND AT ALL!!!!!! read more

Top notch! Did a full unit install during a heat wave for us. Polite, kept us informed of everything because this was a two day job due to them fitting us into the schedule. Highly recommend! read more

Jason and his guys are the only people I will go to for all things HVAC related. Jason responded RIGHT AWAY and kept me updated on his time of arrival. One time he was stuck doing a job that took a little longer, so he sent Anthony so I would be helped ASAP, and every time they've come out, they identified and fixed the issue within minutes. Don't waste your time- call them NOW! read more

Scott is the man had 2 other HVAC companies come an couldn't figure out the problem an said multiple parts needed to be replaced come to find out there were wires touching behind the thermostat that shorted out. great work and great pricing 10/10 recommend read more

Ok. So... Rick arrived on time and had my AC unit up & running within 30 minutes. Replaced the dual capacitor and saved my AC unit motor from being ruined due to overheating. Very reasonably priced for my sanity on a holiday weekend! Will definitely recommend Rick to all of my friends and family! read more

Yesterday's temperature was over 100° and of course had to be the day my A/C broke down. I called two other companies for help and they had appointments available 10 days out. I found Big Bear on social media and I'm so glad I did! Jason answered my call when he was on another job and was helpful and responsive. I had an appointment the next morning due to a cancellation. The two young men that came for the repairs - Cedrick and Anthony - were friendly, knowledgeable, efficient and honest. They went over and above to ensure we were taken care of quickly, and I couldn't be more grateful! Thank you Big Bear Heating & Air ... #shoplocal pays off again read more

I installed a split unit (Fujitsu) with Jason/Big Bear Heating & Air (02/09/2020). It stopped cooling and I have called/text/left multiple messages and to no avail. I cannot recommend this company. Obviously, once you have installed and paid for your unit, you're on your own. Fujitsu sent someone else out to look at the unit and said it was not covered under factory warranty because of a faulty install. So the workmanship was the problem. It has cost me another $1800.00. read more

So unprofessional. Referred by home warranty after A/C stopped working yesterday. According to warranty Co. the contractor was supposed to contact me. I finally contacted the contractor. He answered the phone so unprofessionally. Didn't state business name. Just said "hello". And I had to ask if u was actually calling the business. Anyway he said asked if I was from Lodi and I said yes. He said he would be here between 2 - 4 pm today, Thursday So at 1:12 I called to verify and he said he was on his way from Elk Grove. Waited till about 4:20 to call to check on him. Sent me to VM So I called warranty company. They called him and of course he answered. Said he would come tomorrow or Saturday?!? Hello. It's over 100* outside! He didn't even have the courtesy to call and say he wasn't comyafyer I spent all day waiting for him! Zero stars are more appropriate read more

Our air conditioner stopped working at the beginning of a heat wave. Jason responded immediately and came out the same day we called. They identified the problem and fixed it super quickly. Very grateful. read more

Called back late on Wednesday night before a holiday, the guy said they would call me back the next day. 5 days without heat they never called back. Turns out the motor they installed 2 years ago was under sized and failed prematurely. Plus, when the motor failed (the second time I hope) it caused the heating coils to crack. Save yourself the headache, these guys are bottom of the barrel that's why the warranty sends them. read more

Had a communication issue between BB and home warranty company. Owner became involved and contacted me personally. I respect and appreciate the way i was contacted. Because of that I would certainly give them a shot at my work again. read more

Bear was a great help for me when my a/c went out, I called on short notice and he came write over with a part and hooked me up.

These guys are the BEST! Honest, knowledgeable, professional. We called the company who installed the HVAC in our new home (2 1/2 years old) for service. That guy came out and Ching-ching! Claimed we needed over $2,000 in repairs. We thought something seemed fishy so we called Big Bear HVAC for a second opinion. They came out, and as we suspected, the other company was lying. Thank you Big Bear for your honesty and quick response. You have ALL our business going forward!! read more

My wife and I noticed that our central heat system in our home was making a strange chemical smell in our home. Then after a couple of cold nights our heater shut down completely. I called a company ( not Bear Heating)and got a recording to leave a text message, so I did. They responded the next morning and sent out a young fella to diagnose the problem. He found some heat sensor switch failed and a circuit board failed. Then he had to order the part. Part came after a couple of days, young fella installed it and got the heater to start again. It ran for awhile and we paid for the $900.00+ part and labor. Soon after it quit again. My wife said lets call Bear heating because of the good reviews. They came out promptly and said the whole heat exchanger was worn out. The reason it was shutting down and the foul smell. Jason said we wasted our money with the other company and needed a complete new system. He recommended a new system that he installed in his own home and explained why he thought it would be good for us. He also noticed that all of our air ducting was coming apart loosing the heat before getting through the air vents. So I went ahead with a new system all electric. I'm done with propane. I'm on PGE so next I will add solar. By the way, Jason and his team of four had a new system installed in my home in a few days and it feels great. It is much quieter as well. Thanks Bear Heat and Air! You guys rock!! read more

Rick and his crew were so helpful through a nightmare experience with our home warranty company ORHP. He was was the 3rd company out because the other companies couldn't figure out what was wrong with our a/c unit. Rick and his team were professional, figured out what was wrong, and communicated with ORHP what needed to be done. After about two weeks of dealing with ORHP Rick continued to be in contact with us and did everything he could to help us out. In the end ORHP was unwilling to cover the issue, but Rick ran some numbers and helped us out with a great deal on a new unit. A month or so later my brother was having an issue with his a/c and Rick came out and helped him as well. Thanks Rick! read more

Response was prompt, within a few hours. We paid for the diagnosis of the problem with our air conditioner, but wanted to buy the part and replace it ourselves as the cost charged for the replacement service seemed steep (it was pretty simple and would only have taken about 10 mins). He was not happy about this and was giving some attitude. Later we found out that he had switched 2 of the wires on us, which is unprofessional to say the least. read more

Hard to get a hold of but once you have the right number they are very helpful! Thank you for everything you guys do!

In a the worst heat wave in the valley Big Bear came through and helped two different tenants get their AC going, Both times , same day appointment and a reasonsible diagnostic & repair charge,. I called others who wanted to take advantage of the urgency in this heat and charge over $100 just to come out. FAST & HONEST SERVICE. THANK YOU BIG BEAR read more

Big Bear installed our rooftop HVAC unit on our house this past February. We found them using Yelp and another site. Even though they were all the way in Ripon they still came out to West Sacramento to give us a quote the same day I called. I felt comfortable with Rick. He was very professional, fair, and didn't try to sell me anything I didn't need. Another thing that I appreciated about Rick and Big Bear is that they gave my wife and I time to think about what we wanted to do and what unit we felt was right for us without trying to pressure us to make a decision that day. That made a big difference. The day of installation it was storming out. Rick new we had a newborn at home and had already gone several days without heat so to his insistence, they got up on our roof and installed. They were soaking wet and never complained. They were happy to take care of our family. For this I am very great full. Their service went above and beyond. Now two months later, we are still very satisfied customers! Thank you. read more

Jason is awesome. Honest, obviously a master at what he does, very informative and provides quick service. We are in the middle of a major heat wave and he got out here the very next day. He could have easily told me that we need this, that and the other thing, but instead he told me all the ways my husband could "do it yourself". All we needed was a new thermostat ($30), new filters ($6) and to clean the condenser coils with a hose. Our system is working FANTASTIC just one day later and a potential $500 job, cost us less than $40. Thanks again Jason! Definitely give this guy a call! read more

They were wonderful! Came out the same day to evaluate our situation and when they had to order parts kept us in the loop every step of the way! When parts and labor exceeded the estimate, they stood by their estimate. Even came on a SATURDAY to finish repairs! Will definitely use again if needed and recommend to others read more

If you are looking for an honest HVAC Company, don't need to look any further. I was using another HVAC Company out of Manteca for the past four years for the basic servicing. When winter hit, the heat part of our system was not blowing hot air. We got a quote and within two weeks while im trying to save my money for the repairs the cost went up three times. So i got on Yelp read their reviews and someone on their yelp stated if a repair costs more than $200 to get a 2nd opinion...sooo I called & spoke with Rick and he was willing to come and check out the hvac unit for us as a 2nd opinion for free. Within seconds the heat was on. Rick advised us if it goes out again to contact him. Rick even followed up with a courtesy call and everything was fine. The following morning the house was cold and the heat would not push out and i txt Rick and he wanted to come by now that it's not working properly and advised us what the problem was and what they charged. Lets just say if I had gone with the other Company I would have paid over $500 for something that was not broken and then had to come up with more money for what was really broken. We of course didn't have the money for repairs and Big Bear was willing to allow us to make payments. I am so glad we found you Rick and we are dedicated to your services. You are what we call REAL people. After he got us up and running he was off to fix another persons home that was messed up by the same hvac i didnt use...omg! THANK YOU A MILLION TIMES OVER RICK!!!!!! read more

These guys are awesome. I got ripped off by another HVAC company(M&L Heating and Air, Ricky leyva) who were NOT licensed and used Big Bear s Licence and earned my business and later disappeared with work half way through. Through some search i came across Bi Bear and Jason from Big Bear (even though Big Bear has nothing to do with original transaction with me), Jason came all the way from Modesto to Dublin (around 60 miles) just to make sure everything was OK and charged with additional refrigerant since the M&L did not charge it with enough refrigerant. All this for NO CHARGE. read more

Called Big Bear for an emergency repair on a package HVAC unit. He got us on the schedule the same day and took a look at the unit. He diagnosed the problem as a hole in the coil, a small puncture in a copper line. 1st he told me the unit was old (built and installed in 2007) and he would have a hard time finding the parts probably best to just install a new HVAC unit $4000. I said no I wanted it repaired, he says the coil and surrounding media may take 4-6 weeks to get and will be $1200-1400 from the factory, he will call the next day with an estimate and timeline. The next day he calls and says 4 weeks to get the coil from the factory, but good news he can solder the puncture and get it done in a couple of hours. Why was the solder option not presented to begin with? In the meantime we had another technician take a look and his 1st recommendation was to solder the puncture, said it would be a waste of money to approach the repair any other way. No run around or upsell. The only reason I have given Big Bear 3 stars is the quick response and follow up. They probably deserve a lower rating based on what I feel was a questionable approach to the repair recommendations. read more

The crew just completed our install, and they were very clean/courteous/attention to detail oriented. As a contractor, I pay very close attention to the demeanor of employees, and how they treat property of customer. The Big Bear heating and air team, Scott, Rick & his guys, are top rated because they provide quality products, explain EXACTLY what they are providing & recommend for the best performance of your system. I had them install a complete system, with a UV air purifier, multi stage fans and heating. They added additional ducting, for better air flow to problem areas in my home, that wasn't considered to be needed in 1982 (when my home was built) No detail was missed, and I didn't have to supervise them, like most contractors. The final reason for considering Big Bear H&A is they submitted & pulled a permit for work done, and have a certified efficiency flow test scheduled for next week. All of the other HVAC bidders didn't want to permit the job??? All in all very reasonable in pricing, as you pay for what you get, and just GOOD PEOPLE. P.S.- I recommend them to one of my clients for a Remove/Replace of exterior A/C unit so we could dig their pool, and they were on time and charged less than i estimated to the customer. That makes us look good too! Harold Tapley/ Aquospools.com read more

Great customer service, affordable and punctual. Rick and his helper came out to my work place because our air conditioner was not working properly. After a quick diagnosis of the air conditioner being really dirty, Rick did a deep clean on the unit and it is working much better. I would recommend Rick to any one who needs AC work. Thanks Rick from Elite Shutters!!! read more

Best service! They were about to come out and see what the problem was the same day and repair it 2 days later! Knowledgeable and friendly with reasonable pricing! read more

Great Customer Service and they do not mind driving to give you an estimate . Even though they are located in Ripon they drove to Placerville to give me an estimate. They pointed out something that when they constructed the house that were incorrect. Once I saw it I knew they were right. I waited to see if they other companies would notice the errors. They did not even when I mentioned it. After collecting other bids they still gave me the best bid. They are honest and truthful . Which is a rare thing to find now days. I would not hesitate to recommend them to anyone . Gary Risley read more

If you are looking for honest and reliable, look no further. Jason and his team are amazing. Knowledge and caring. Very impressed.

Was exceptionally happy with Rick and his partner. Came by to stop a leak from my heat exchanger. Blew out the drip line and drained the water out of exchanger. While doing that found a cracked fitting and fixed that also. The price he charged was less than expected and reasonable for work done. Will be calling them from now on. read more

These guys are great. They answered my panicked calls after hours. Came out the next morning. Prices are very reasonable and transparent. For having an AC stop working in July it wasn't a horrible experience. read more

Called Big Bear on Monday night Rick came out Tuesday gave me the bad news I needed a new unit I asked him when can you do it and he said next week and of course it over 100 degrees that week it must of been the look on my face because he says l can do it later today and when he got here it was so hot but they got it done.Rick did a great job great service far prices read more

This team is great! We had a problem in December when it was freezing. Called Big Bear, Jason came out almost immediately to take care of the problem. Unfortunately, he had to order a part to replace in unit. Dealing with a 33 yr. unit, was not a problem. He ordered it immediately and installed the next day. Of course, we were in the process of dealing with damage to our home due to fire and could not at that time replace total heating and air system. He called to make sure, after replacement of part that we we're having no problems. If we did, to call him immediately. We asked for information on a new HVAC system, price, etc, as we of course needed a new unit. We had another company in mind, however, after speaking with Jason, THIS GUY NEW HIS STUFF! All the technical information, evaluating the size of unit,etc. Being an older couple, we were quite impressed with his knowledge, honesty, and pricing. So they installed May 7th and 8th one of the very best units on the market at a great price. Goodbye to the old man on our roof, he served us well. However, today we are enjoying such efficiency of the new unit. No odd noises, easy operation, cool air, and piece of mind of no problems. This Company and their staff are KNOWLEDGEABLE, HARD WORKING, AND VERY HELPFUL WITH QUESTIONS! If you have any problems with heating or air, you would be foolish not to call upon BIG BEAR HEATING & AIR to deal with your HVAC needs. Thankyou Jason and to all the team members who are very caring and thoughtful! We Thank You So Much!! The Greens in Ripon, CA read more

Rick installed my AC and furnace a few years back and has serviced them ever since. He recently performed the latest service and, as usual, was on time, professional and went above and beyond what was expected. Get better service from a local company that cares. Go Big Bear! read more

If honest, trustworthy, ethical & fair are what you're looking for in a heating & air company then there's no other option than Big Bear Heating & Air for our family!. They installed my unit 5 years ago, their service was impeccable and top notch. This weekend we encountered a problem as the weather turned hot!! Memorial Day Weekend. I called the day after the holiday and they made an Appointment for that same afternoon! They arrived on time and fixed it immediately. Within an hour it stopped working once more, they turned around and came right back! After another hour in 95 degree weather they fixed it once more and because i had used them to install it originally they just took care of me without the mention of an additional charge. You just don't find companies with this kind of work ethic any longer and I'm a customer for life!! Give them a try you won't be sorry disappointed. Thank you Big Bear read more

Awesome service! Rick and Adam came out to my house in the morning and needed to put in a new motor but didn't have the part. They said they had to order it and pick it up. Came back the same day and Friday fixed the AC! read more

Best service! The technician that came out was super nice and was able to fix my A/C unit fast. He explained everything and was really helpful. read more