Great service great staff and great environment would definitely recommend. See the manager

Great customer service! I was feeling anxious about getting my transmission fluid drained and other services done, but this was the place to get everything serviced in a day! They let me know exactly what needed to get fixed and made it super easy/convenient for me to understand what was going to be serviced. Jack was great at helping me out throughout the day by keeping me updated! Definitely recommend and will be a returning customer! read more

Was gifting a car and while I was detailing it I noticed one of the tires had a slight tear in the sidewall. Ok, first the good. The work was done right and the employees are nice. No hits on this at all. The reason for 3 stars is solely on pricing and tires they have. I don't need a warranty on the tires, they are not brand name, and they are pricy. I paid the "tax" because the day I was going to gift the car I needed tires and it was Sunday. I'd rather go to Costco and get brand name tires which they also warranty. I could have paid the same amount for a much better tire. But I couldn't get them same day on Sunday. So this is a good shop, good people, and if you need them same day on a Sunday... this is your place. read more

Was trying to find a good place to get tires rotated and oil changed and saw that this place had an amazing deal for oil change/ tire rotation. Dropped off car right before appointment time and waited over 3 hours for them to be finished. Once I got home I looked at my tires to verify if they were rotated which they weren't! Main reason I went was to get tires rotated (going on a road trip next week) Called the store to ask why they didn't rotate and guy told me he talked to the employee who was doing the oil change said my tires were in really bad shape and recommended I get new tires and didn't want to be reasonable for rotating (my tires are not in bad shape, just got the car a year ago) my paperwork does not say they recommend tires, it's does say the rotation was completed. What tire store (tire is in their company name) does not tell the customer they need tires and if they want to buy tires from them. If they were busy and told me they couldn't complete rotation I would've totally understood and even bought tires from them if I really needed new ones but I will not be coming back to this location or other shops of this name. Now I have to go wait somewhere else to get my tires rotated and with their lies I don't even think they did the oil change read more

Facility is clean and staff is pleasant, however the "free" oil change and tire rotation is misleading. I was charged $48 for the oil service (which is reasonable, but not free). And I noticed upon returning home that the tire rotation was not performed. I would think at least a tire shop would check tire pressures, but mine were all low. Might fix the "free" oil and tire rotation as on Facebook be changed. read more

I got an oil change with the special I saw on Facebook. They were polite and efficient, the shop was clean and nice and my oil change was done in about 15 minutes! It was a great deal! read more

Very friendly and efficient! I had to reschedule my initial appointment to the next day and was able to without issue. Great experience!

Great experience today! Jack is the service manager, and gave me a quote to replace my lower front control arms, bushings & ball joints, including tire rotation (free), and alignment ($25 off coupon) for my 2014 Subaru Forester. The quote was about $1000 less than the dealership quote, they did a great job, brought it in at 8am, and it was done by 12pm! read more

Great staff helpful and friendly, they get me in and out fast. I've gone in for different repair flat tires, sensors not working and replacing shocks and doing a great job. read more

My experience here was great. The tech balanced, rotated, and aligned my 4Runner and it now drives so good. Thanks guys. read more

Reliability and trust you can count on...I had my car towed there directly and they took care of it.. and the car was ready the same day.

Fast service, price was great, everyone was friendly. I have been back several times since with my families cars and will continue to go back! read more

I booked my appointment through a Facebook ad--super easy. My appointment was scheduled for 11:00 AM, but unfortunately, my car wasn't taken in until 11:54 AM. The service was finished quickly though, by 12:25 PM. I did read the fine print that the "Free Oil Change" only covers $75, so it's not entirely free. For my visit, I paid $46 out of pocket--not bad. I asked about future services, and for my 2023 vehicle, it's $120 total, which includes full synthetic oil, filter, and tire rotation. That explains the $46 difference I paid today. Customer service was a bit dry--felt like pulling teeth to get some answers--but they were still professional and not pushy at all. The facility was clean, which I appreciated. Would I come back? Probably yes. But next time I'll just drop the car off early, since having an appointment didn't really matter--it's more of a first-come, first-served setup read more

Got an oil change for $9.52 , great price because they have a promotion going on. Manager took care of me and my Miata!

Great experience. I would recommend. Not happy about brake quote but I'm sure it's the norm

Wow, just visiting friends in Temecula and had a small problem with my tire was recommended to go to this place I went and wow the best Customerservice I've had in years, Brandon was the young man that helped me and was so helpful and I was in and out of there in 30 minutes whoever hired you, Brandon did a really good job. You are A+ for Customerservice. Thank you Nicole with the Honda Accord and the rock in the rotors ha ha thank you read more

Rich and team were absolutely fantastic. I was on my way back down to San Diego from Temecula and found that I had screw in one of my tires. It was losing air quickly and I needed to get it repaired. Rich was friendly over the phone, saw me right away, and fixed my tire at no charge. The whole process took 20 minutes and I was on my way. I'd do business with them again. read more

Jack is the man! Not only did my tires and alignment get done lightning fast. The quality of service was an absolute value. They valued my time and I was in and out of there ready to move on with my day. Thanks Jack! You'll be seeing me again next time. read more

Fast, efficient service. You have a lot of choices for tires, brakes etc. and I have tried a lot of them since I've lived here, this one stands out. Give them a chance you won't be disappointed read more

Had a flat. Waited maybe 50 min beyond my appt time for car to be pulled in. Once in I was done and on the road in 30 min. Thank you all!

The whole team at Big Brand is fantastic! I was warmly greeted as I entered and quickly helped! The gentleman that helped me was friendly and very welcoming! For a woman who has to get car things done is anxiety inducing at times but I felt safe, and they were trustworthy. Hung out in their lobby. The facilities were clean. It didn't smell like the garage. They had coffee and waters available! It was nice. They spoke to reach client with so much respect and familial language. I appreciate that! My car is done in a timing manner and honestly, I would come back! The work was done well. The price was fair. They own up to their work and take care of it with ownership! I called to make an appointment same day and they were able to squeeze me in. Grateful for them, truly! Check them out. The guys are fantastic! read more

First time here and everything went smooth. We will be back for sure. Then price was excellent.

Great service! Went in for a oil change ending up getting my rear brakes and brake fluid done at a reasonable price. Would definitely go back and definitely recommend. Thanks to Angel for working on my car! read more

Took my Atlas because it was showing low pressure in my tire. They were absolutely hospitable and kindly fixed it in no time! I definitely recommend read more

The service was professional and great. The manager had great customer service. It seems like he value everyone that entered the store. He was able to assist with communicating with my warranty company on the car and was able to complete the service requested. read more

Excellent Customer Service! Friendly service members Speedy Service Lots of choices Great prices Very satisfied appreciate Rich helping me on my Jeep Highly recommended read more

BEWARE!! BAIT AND SWITCH!! The skull-tattooed service manager quoted $300 for a brake job which magically became $450 when they did the work. Do not go near this place. read more

Quick Service, Very friendly. Did an oil change and tire rotation, very efficient. Will return read more

Very quick serve, very friendly and super helpful. They took me as a walk in and I just really appreciate the speedy service.

GREAT CUSTOMER SERVICE!!! Price matching, I will continue going here for oil changes and tire service!

Extremely professional and honest service. They delivered exactly what was promised, on time, without any pressure or upselling. This place came highly recommended, and it absolutely lived up to the reputation. Gabe was especially helpful--great communication throughout the process. Pricing was very reasonable, more affordable than many competitors, and given the level of professionalism, I wouldn't go anywhere else. Highly recommend. read more

Excellent service, pricing and value. Love this place! Would recommend it to any and everyone!

Excellent service. Had a nail in my tire showed up and they fixed it right away. Excellent service also requested a quote for a new tires, will be coming back again for my tire soon. read more

Jack was very personable and professional but most of all patient with helping me choose which tires would be best for my vehicle. I also received quick service at a great price range. read more

The only reason I gave 2 stars was because they happened to inform me about my oil gasket leaking- appreciated. But other than that I would describe my experience as a deceitful interaction from an initial misleading Ad. Falsely advertised as a "free oil change", you don't catch the "..actually it's up to $75 off oil change" until the LAST step of the reservation process, which I didn't see until I closely revisited the website (pictures below). I know I should have closely read for the but still, I know I can't be the only one finding out as I was checking in for type of oil I want, which would have been ~$90 even with $75 off the oil change, it was never gonna be free :/ Anyways, don't want anyone else to have that feeling, I just saw the Ad again on Instagram and don't want others to fall in to the trap like I did read more

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Fast, friendly service every time! Big Brand Tire always gets me back on the road quick!

Amazing service all around! Gave a quick call to see my options about getting my tire patched. Richard was so helpful and loved the enthusiasm in his demeanor. I was able to go in within the next 20-30 minutes and was seen right away. So willing to help and make sure his customers are satisfied. No hidden fees or agendas. everything was super upfront and so quick! Will definitely be a returning customer! read more

Gabriel was super helpful, service was very fast for a tire rotation. Thanks! I'll be back when I need additional service.

Mike and Rich here are the two coolest service dudes I've ever met. Super professional and kind, and always looking to help out how we they can. I've gotten an oil change and new tires here and both experiences were seamless. Highly recommend!! read more

If Jose is still the Manager there, avoid this place! He will try to sell you things you don't need (that you need new tires when you don't). He refused my request for a free tire repair twice because of where the leak was. Walmart fixed it without question. He also sold me an alignment, charging me twice what the dealership charges. Stay away from this place if Jose is there! read more