Nathaniel gave excellent service. He really was a good representative of Big Mountain. I told him when he arrived that I had contacted another company because Big Mountain had not shown up over the weekend when we originally called them. He explained that they have had issues with their automatic telephone service and he listened to my complaints and suggestions. He was willing to leave if I wanted to have the other come instead. We had a great relationship with them in the past and we were very happy with today's response & service. read more

This was, without a doubt, the worst customer service experience I've ever had. I chose this company because their price was slightly lower than other local HVAC companies. I figured the model they used was good enough and did not have to be the top model Mitsubishi brand vs. Champion brand. Since this was a complete HVAC replacement for my rental property--nearly a $15,000 investment--I was also counting on the SMUD rebate to help offset the cost. Before moving forward, I specifically asked about the rebate timeline because I had to open a line of credit and borrow money from family to afford this replacement. I am a young teacher and do not make that much money. Living the American dream as a home owner is not everything, but I am handling it. That said, I was repeatedly assured that I would receive the rebate within about three weeks. Instead, it has now been five months. The installation was in February and it is now July. I still have not received the rebate promised. To make matters worse, I eventually learned that the company submitted the wrong paperwork, delaying the entire process. I've made countless phone calls and received little communication, follow-up, or accountability. At one point, SMUD actually contacted me directly asking why the paperwork still wasn't showing correctly in their system. That should never happen. The installation itself was fine, (so far) but once the company was paid, it felt like they completely stopped caring. I was left to chase down answers and fix a problem that should have been handled by the contractor from the beginning. If you're considering this company, be aware that the lower price may not be worth the frustration. For a project this expensive, responsive customer service and proper paperwork matter just as much as the installation. I wish I had paid a little more to work with a company that stood behind their service from start to finish. read more

Called them because our AC was not working. (Very nice) "tech" came out to repair but spent 2 1/2 hours telling me everything that was wrong with my system. Kept telling me he would give me a quote to repair but I never got one. Only got an appt with a salesman who wanted to sell me a new system in the $10,000-14,000 range. The "tech" even mixed up two of the covers to the unit and put them in the wrong place. I don't think he knew anything about how to repair. Charged me $114 service call. Never got the quote or the photos. So next day I called DAS Heating who came right out, diagnosed the problem and fixed it for under $600. Totally bait and switch. read more

Awful people to deal with do not do business with this company.Through rude manager laughed at me and hung up on the phone refused to talk to me after spending eighteen thousand dollars i was told I'd get a refund for the $75 on the warranty, but I yep. Yet receive, I've not received it. I don't think I'm ever going to get it. There are a bunch of liars.r read more

They charged me $760 for replacing a motor which was still under warranty. They said this was just a labor. I called the HVAC manufacturer, the manufacturer was shocked with the labor cost. At the end of the repair, while their tech used my phone to set up some kind of account, he also "provided" 5 star feedback for his service! read more

The service was fantastic and recommended by my HVAC company, that I have been using for 13 years are having a medical emergency and were unable to service my unit. Ed was quick, professional and polite. I even signed up for additional service over the next year. I highly recommend Big Mountain. Besides - their prices are great. read more

Yes, the second service charge was refunded, but only after my brother called their office. And this is the picture of the light fixture they sent me, that they said was working after they left. Does this look like a light fixture to you? read more

Big Mountain Heating & Air Conditioning - Picture of the light fixture working they sent me. Does this look like a light fixture? - Heating & Air Conditioning/HVAC Near Me - Sacramento, California

I Have had my A/C and heating unit for 2 years now and found out I have a freon leak because my lines were never replaced under my house when the new units were put in and now they want to charge me $1300 just to find out were the leak is coming from. They do not stand behind there product and they get you by only offering a 1 year warranty on Labor. I would not Recommend using this Company for anything. read more

Do not buy anything from this company. They do not stand behind their products and charge a fortune to fix the issue. Bought a split system, 2 years old and nothing but problems from the date of install to now. They give you the run around and try to charge you 3× higher for unnecessary services. They'll sell you a maintenance agreement that covers nothing. 13k spent for a leaky a/c unit and want to charge me 1300 to test for leaks. What a rip off! read more

Wish I could use this service. Unfortunately,my furnace wasn't in their service scope. They were extremely courteous and respectful. When they couldn't repair it they were honest and didn't charge for the service call. They directed me where I could get help! Will recommend. read more

After dealing with my heat pump not putting out heat on a couple of 35 degree mornings Andrew came in to work on my system. After hearing about what had happened with situation he knew exactly what to do to resolve my no heat issue in the mornings. Jose D. read more

Our technician Andrew was very knowledgeable. He took the time to listen to us explain the issues we were having and diagnosed the problem immediately. We were.very happy with his customer service. He's a credit to the company. Mark and Teresa Stevenson read more

Dear Brandon (Big Mountain Heating & Air) thank you once again for becoming my personal technician!! It's truly a blessing to have you come back to my home on New Year's Eve to install my new filters!! Your knowledge, kindness and work ethic is "EPIC" and I'm forever grateful for you and your ongoing service with Big Mountain Heating & Air! Happy New Year to you and the entire team! BLESSINGS, Ms. Smyra Bailey read more

We had big mountain replace our heating and air system plus our water heater little over a year ago,we heard they were reputable!!! Apparently they changed owners or have a full new staff. They have NOT changed for the good!!! We spent alot of money and had a warrenty!!! They are so rude and not at all willing to work with you!!! We will be calling the better business bureau and reporting them. They said they're firing us from our warrenty. It seemed like they started an argument just so they could fire us to get out of the warrenty!!! Horrible people...it made me click a star,but I would rate them-5 read more

Place is a joke...say 24/7 service ? Thats false. I Left multiple messages they never even bothered to called me back ! My opinion Stay away ! read more

If there were 10 stars available, I would give this team a 10! Truly, an exceptional operation that goes above and beyond, whose competence, professionalism, and customer orientation is second to none. Highly recommend.... read more

Great service, from all involved. From the call to the proposed repair. Thank you Aaron, Garrett and all. Thank you! read more

My second time with a service call with the same representative/technician. Aaron is terrific, prompt, professional and explains everything that he is doing. read more

Wow! We cannot say enough about the experience we had with Big Mountain Heat and Air conditioning. Storm hit hard today and of course that's when the heater decides to stop working. Our 95-year-old grandmother lives with us, so we needed somebody right away. With the snow storm that hit Grass Valley today, we had no options available locally. One call and Nolan was on the way. When he got here, he worked outside in the freezing cold, was able to diagnose the issue, and he was able to get the heater is working. His kindness and professionalism was really appreciated. Next step is ordering a replacement part and getting back to 100%. I cannot recommend Big Mountain and their choice of employees more. Thank you so much! read more

Had a new AC/Furnace unit installed a few years ago which went well and has not had any issues. Decided to pay for the regular maintenance service which was definitely not worth the money. Big Mountain Heating and Air was very inconsistent in scheduling regular service; on most occasions I'd have to reach out myself to schedule something. A year ago they told me they didn't have enough people to service all the demand they had, so they were going to postpone my maintenance since I had a newer system. They didn't give me an updated date so I requested a pause in my payment to the plan, which they did. A few months ago they started charging me again without giving me any kind of notice or scheduling any maintenance. An email I sent requesting explanation went unanswered, so I called up and cancelled. They refused to refund the unauthorized charges, claiming they were for payments for services I hadn't yet received, but could. read more

Aaron did a great job figuring out some issues we were having with our HVAC and water heater. He got is figured out and we were all up and runnning. Great compan! read more

These guys have been amazing! From saving me on a Sunday when my AC went out, to all the discounts for being a member. Nolan spent hours crawling under my house installing our filter upgrade and was so nice and professional. I had to call them this morning and they were here in a few hours and Nolan didnt even make me feel like an idiot when we realized the fuse breaker wasn't flipped back all the way on and caused my problem!. Best service I have ever had! read more

Friendly smiles aside, my experience with Big Mountain Heating and Air was disappointing. I felt pushed toward costly repairs that didn't seem necessary. It left me feeling more upsold than helped. I'd strongly recommend getting a second opinion before agreeing to any work. read more

I thought the technician new what he was doing but he left and later on nothing got fixed, the thermostat still malfunctioning and our heater doesn't stay on so I called the office and they wanted to charge me again for something that was never fixed. read more

6 months ago I had major repairs done. As the unit was taken apart I suggested now would be a good time to clean the motor fan of dust. The technician said it was not necessary. Today they came back to do a maintenance check and gave me an estimate of over $600 to disassemble and clean the fan. They also Emailed me a stock photo of a random dirty fan insinuating that it was actually mine. The real problem is that I had not even turned my unit on since they last serviced it so therefore the condition of the unit would not have changed. read more

For one honesty Two integrity They may be a family run business, but they treat you like a stepchild. I had a full unit put in air heating and whole house fan Definitely spent a lot of money that was seven years ago and my AC went out still under warranty and just labor coming out was over $500. You tell me how honest they are not only did I pay for the part again And labor, but he was only here for 20 minutes and that included him washing down and waiting for his supervisor to call him back for the outrageous labor bill. Runaway runaway fast if I can get them less than a one I would read more

I called to make an appointment to have someone come out and check my cooling system. Big mountain heating and air conditioning made an appointment the exact same day. I came to my house immediately and fix a problem less than an hour. I am grateful that I called Big mountain heating and air. And we'll use them in the future. read more

Great customer service. Awesome adorable service plans. Very excited for my new A/C Unit.

Garrett was very helpful and communicative, and worked within our budget. I'll absolutely work with Big Mountain Heating again!

Brandon did a great job doing the A/C and heating service. Took his time. Explained what he did and what he found. He had pictures to show us what he inspected. Brandon also didn't try to pressure us into joining there Performance Plan. He explained what it was how it worked and the cost. Then left it to us to decide. We declined and that was that. Very refreshing. We will definitely be using Big Mountain again. read more

Very disappointed on the service took three tries for someone to come out and third time 3 hours late the guy told us his name but had different name on shirt out unit only 2 years old and said about 5000 dollars of work should be done after they charged us a whole year at once because their system had a glitch don't like the way they do business read more

Super professional and great customer service. Scheduling was easy and communication is great. tech showed up on time as promised.

I'm so disgusted. These people take advantage of seniors. They get you to sign up for their 2x a year check up and then surprise, surprise, when it's working just fine they find a $7000 issue they want to take care of, but the good news is, there is financing available at ridiculous interest rates! They did they just did this to someone from my church and I now know a total of 4 people they've done this to. RUN, don't walk!! This last lady will file a lawsuit if it starts acting up AFTER the visit. These people a parasites. read more

I have to say this may be the best experience ever with this company. My mother's ac went out in her home and of course in 100 degree weather. It was terrible and miserable. I called a few places no luck and saw big mountain and they looked like a family business. I called and they were able to come out next day. Jake alkon helped my mom and showed her everything in detail as to why the a/c failed. The customer service and attention to detail was unmatched. Thank you big mountain and Jake! You saved us so much! read more

very prompt service he was great and understanding Politeness at a great price. Thank u so much!! read more

I had an issue with my AC and Aaron came to my rescue and fixed it expeditiously, with a smile, and with an exceptional amount of patience. He had to come to my house three times at my request and never once seemed annoyed or irritated. He's definitely a good guy and so are all the staff at Big Mtn. At one visit he had another technician with him and he was every bit as nice too! I forget his name though. Thanks to everyone at Big Mtn! read more

Great experience! very professional and nice! Cleaned up really well! Furnace runs great now.

Nolan was professional, polite and easy to communicate with. He kept the area uncluttered and did a great job of cleaning up.

On time, knowledgeable, and great customer service. Jake is an excellent technician. Super appreciate him taking the time to explain and go over everything that was an issue on my Goodman AC unit. I needed a capacitor and a new fan blade motor. Vendor is a little pricey, but they had the parts and fixed the AC same day so I am satisfied. read more

Their communication is very poor. They don't return calls when they say they will. I waited all day for service. I was told I was on their schedule for between 12 and 2 the next day. I waited all day with no calls or updates. I called numerous times and when I did reach someone, they said they'd find out what was going on and get back to me. Nothing!!! Finally, at 9 pm, the technician showed up. Within an hour, he determined that a board blew and he'd have to see if they had one or had to order it. The next morning, I had to call them to get an update. They asked if my problem was resolved! No communication. It's already 11 am and I have no idea when it will get fixed. I pay an extra price each month for this service! read more