i am so surprised to read all of these reviews i called in and made a appointment for a oil change and they were very friendly and worked with my work schedule when i got there Lyla met me in the parking lot with a big smile and a warm greeting and looked over the vehicle with me and even explained what she was looking at and why, she was very informative and answered all my questions with out making me feel incompetent!! being a woman this was very refreshing :) they got my car in did a inspection and a nice young man named Pablo informed me of what they found and gave me a estimate for the repairs, never once feeling forced into having make the repairs i gave them the green light to make some (not all but some) of the needed repairs and they were still able to get me out in a reasonable amount of time, i stayed around the shop inside and outside and all the employees were so help in answering all my silly car question again never once making me feel stupid :) i do want to bring this to everyone's attention at one point i was in the office to overhear another customer complaining about big o tires declining to repair a tire that was made in 2009 and i felt so bad for the employee because the man was just yelling at him and screaming at him and trying to get all the other customers upset. I really wish people would realize the work these people do is time consuming and they have standards and regulations they have to go by these people are working on your investment something you pay a lot of money for something you put your family in if you want a half ass job go to quick lube, speedy or a small shop where they fix your tire no matter how bad of shape it is in and will let you drive off never informing you of any issues your vehicle may have to hats off to Gerald and they way you handled the situation any who to sum it up these guys are amazing, attentive, informative, welcoming, and they do quality work at a reasonable price, if you want fast cheap not quality work go somewhere else give these guys a brake they do there job and do it right i have had nothing but great experiences at this location Lyla, Pablo and Gerald and all the guys in the back thank your for your great work and always being so welcoming and informative i will continue to bring all my cars and refer everyone to this location thank you read more

I own a MBZ E 350 that's six years old and I wanted to upgrade and update its appearance. Its exterior body doesn't even have a scratch on it anywhere and the motor runs perfectly, so enhancing the look of the car seemed more practical than buying a new one. I noticed that many MBZ owners chose to have a deluxe wheel package when they purchased their cars from the factory- a very costly option. I sought the advice from Pablo at the Pinole Big O store, because I have been buying tires from that shop ever since I moved to this area and have pleasantly interacted with him. The store is always impeccably clean and the staff members are courteous and professional. Pablo really worked with me on finding wheels in catalogs that would look good and would be an affordable alternative to the ones available through MBZ. He was indeed successful. I was surprised to learn from Pablo that there was more involved than just putting my old tires on the new wheel mountings. Special sensors, though not expensive, were critical to the installation. Pablo is so knowledgeable about all these matters. I am just thrilled with the results. I want to mention too that I has impressed with Vince, the technician who installed my tires on the new wheels. I just happened to be nearby when he parked my car after he took it for a final test drive to check the wheel installation and alignment. He gave me a brief explanation of what he did. It was evident that he was proud of his work and so happy to be a part of the Pinole Big O tire center. I a profoundly grateful to the staff and management of Pinole's Big O. read more

I've always been weary of taking my vehicles to any auto repair shop, assuming that they will take advantage by telling me all the things I don't need so they can make a profit. This was not the case when I brought my van in for the complimentary multi-point inspection they offer. I was quoted a couple of problems (brakes/rotors & tires), which I knew needed to be done, and Gerald handled the work order very professionally and in a timely manner. I will definitely bring my van back in for any other issues, as well as my other 2 vehicles, for I feel confident that I will receive the same great service I just experienced on this occasion. Appreciate you, Gerald, for addressing the issues with my vehicle and answering all of my questions pertaining to that matter. I now feel safer driving my van, knowing that it was repaired correctly. Kudos to the whole staff as well, as I know it takes a team to have an operation run smoothly! Appreciate the work! read more

I was a walk in. Staff members were friendly and helpful. The waiting room, restroom and service desk areas were clean and neat. It was a very warm day; however, and the waiting room temperature was almost unbearable. A fan would have been a great addition! I came in wanting to know if I needed a wheel alignment, but I am not real confident that a needs assessment was completed. I did have a vehicle inspection and received that report, just unclear re results re alignment. A belt was replaced and that service was done quickly and to my satisfaction. I experienced some confusion re whether my battery needed water...it is not a sealed cell battery. All in all I was very pleased and happy to find a place near my home for service. read more

My whole family has been coming here for over 10 years. The shop is always busy but when you get service like they have what do you expect. I was just there last month for my bi yearly inspection and they found I was due for a tune up. These guys are on it. I did not even know I needed a tune up untill the manager showed me in my manual. I almost missed it. They even found a nail in my tire I did not know about. Big O Tires keeps me safe and its nice knowing that I can take it to any Big O Tires if I need to. I always make an appointment and get a ride home from one of the sales staff. If you need advise call these guys. They are very honest and give straight answers. My Guys are Cortez, Jeff and Jamie. Thanks you guys! read more

I used to go here all the time then I had a bad experience with Ivan the Owner. But it looks like this place has turned around for the best. Lots of old faces but they seem to have a new Manager Jamie who is VERY knowledgable and honest. He took care of me and now my whole office sees him and asks for him. His assistant Cortez has also been helpful. I like it when I feel I can trust a shop and know that im not getting sugar coated lies or tricks. I suggest if you want an Honest opinion to see them. Even my wife has no problem taking the car in. Thanks for fixing my tire guys and getting me by untill I could afford all the work to my car! Surley the best Shop in the bay! read more

DO NOT GO HERE!!!!!!! Recently my husband went to Big O Tires in Pinole to service his vehicle. He works for the I.T. department for WCCUSD. When he droped off the vehicle there was a computer in the back. When he went to pick up his vehicle, the computer was gone. My husband confronted the manager of this situation and the manager said rudely that no one in the shop stole any thing and they would never do so. To top it off, he said he was never going to service my husbands car AGAIN! This is totally discriminant and it's against the law. I should consider filing a law suit for discrminating and steeling. read more

AVOID AT ALL COSTS! The customer service hits pretty low on my scale. They promise a time your car will be ready and it is not. They do not call you to pick up your car until closing time. They could not fix the problem and finally I had to take my vehicle somewhere else. They did not comp me for any inconvenience nor did they apologize. They acted like it was my fault they couldn't fix the problem when their workers broke the sensor on my brand new set of tires. I WILL NEVER GO TO OR RECOMMEND THIS PLACE AGAIN! EVER! read more

I am very happy with the service that I received at this Big O store. I ahve been going here for years. My most recent experience with them was in purchasing new tires for my E 350, which I purchased as a used car from an MBZ dealer. Not only was the price of the new set of tires far less than going to an MBZ dealer, the staff at Big O fitted me with tires that made the car ride more smoothly. I was so impressed. I give my highest recommendation to this tire store. read more

I will never take my car back to big o tires. So i have a 2018 Dodge Challenger. I hit a pot hole down the street from them just so happen i made it in to them. They said i had to leave my car with them over night because the tire wasn't in stock. The next day i called Ms My car wasn't ready I had to wait 2 hrs for my car to be ready. I pick my car up later that night y car want start so i had to get a Jump now I'm having problems with my car starting read more

CUSTOMER SERVICE AT ITS BEST!!!! I called at closing because I realized that my head light was out. I was so stressed and Jeff and Miguel stayed and waited for me to come so it could be replaced. Thank Goodness for them I so appreciate the willingness to help me. Not to mention I would have been stuck on a Friday night not being able to drive my car without the risk of getting a ticket. These guys are great! Thanks again for staying late! read more

I had flat tire and needed to get fixed right away. it was already 5 pm when i called Big O tire of pinole. Jeff said he could fix it . I got there at 5:25 pm and they close at 5.30pm. Jeff was ever ready to help me. He was very friendly and helpful. He is the best in the world. god bless him and his whole crew out there. very very pleased with the customer service. definitely recommend. five star crew read more

I want to thank James Bullock for a job well done. James was outstanding as a service writer. I have been in the trucking industry including a Peterbilt Truck Service Manager currently. James did everything possible to make my experience a great one. Great job James. Great execution and customer service. Anthony C. read more

There's bad service and then there's this place. I genuinely feel bad for anyone who does business here. Save yourself the hassle and increased blood pressure and find any other place to take your business. read more

First time coming here , I needed to get 3 new tires donald has really good customer service . they seen my car right away . very friendly , helpful ,and they get the Job done . I'm a happy customer . read more

Jeff Wright is a prejudges person and gives sloppy service to foreigners. I am not going to any "Big O Tire" any more. The "Big O Tire" company does not care about the behavior of it's personnel. read more

The very best !!! Helped me out with car and gave me the best customer service !! They walked me threw all the maintenance and servicing my srt8 needed!! read more

Worst place ever to get tires. Men in office are shisters. They up sell tires that you don't need. Go to Walnut Creek better service and trust them. read more

Customer service is trash. I'd rather pay extra money and go somewhere where you are treated with respect and not like idiot